Awesome job on our Motorhome. The front end reception was friendly and pleasant and Tom was just…read morefantastic to deal with. He listened and understood what I was saying and explained to me everything I needed to know about what the job entailed. The work done was a 100% improvement from when we first brought it in. This is our 2nd time having work done here and the first time was just as great. Much appreciation for good honest work! Thank You

This is a wonderful body shop. I had minor damage on my fender; the repair estimate was originally…read more$632 but when I took it to the shop, Cora, the service writer and her body work technician realized they could fix it for only $118. They did beautiful work.

I was struggling for 6 months to get my car fixed, but then I found this shop through a friend who…read moretold me of how great they were. The process was easy and quick leaving me truly speechless by how simple it was to bring my car in. It now runs amazing and has improved my daily life by millions. I am so thankful to this shop and I wish the best for their business.

always responsive with expertise no matter the problem with any of my cars. excellent standard…read moreservices....oil changes etc but goes way beyond that with help for all special frustrating problems. reasonable prices and good accessories also.

We took our 2021 Hyundai Sonata Hybrid in for an oil & filter change & they did a courtesy…read moreinspection finding a coolant leak. This was a known issue & subject to a recall which we had repaired by Hyundai in Bremerton Just a few months ago. The fact that it's still leaking & could if left unchecked result in engine failure, would've been a disaster. The team at Auto Depot identified & photographed the area where the leak is & suggested we get the coolant system pressure tested to locate & repair the leak. The staff is knowledgeable, informative & their charges are reasonable. We will definitely return the next time we require service.

They did very well and worked with me on keeping me up to date on progress and work done happy…read morehappy happy

Being retired I never minded the trip to Seattle for routine car maintenance at Seattle Mercedes…read moreBenz. Due time the limited encounter policy of he virus containment I decided to stay home and have European Auto take over keeping my 2016 GLE350. In two to three hours I was driving it home. The work and service were excellent. I'm happy to know I can get such great service easily. Saved me hours of travel and I only saw one person so my exposure was minimal and safer than the option of going the dealer.

On a Monday our car started knocking really bad, we called a tow truck and we happened to be close…read moreto European AutoWerks, so we had it towed there. The tow truck driver left the lights (or 4-way flashers) on and killed the battery. So the tech brought a booster box to jump it and started it. They heard the knocking and turned it off in less than 60 seconds. They said there was obviously major engine problems and they didn't feel it was advisable to run it any longer. I believe they hooked up a code reader but I was not informed if it showed anything or not. We had an extended warranty through a separate company, so I gave them the information and they called to try to get approval to do the work. I don't think they were on the phone for even 30 minutes. They were told to get a price quote to replace the engine. At that point two of the techs discussed at length whether or not they could say it needed a new engine without further diagnostic. They told me they needed 3 hours of labor at over $200.00 per hour, to pull the whole engine apart to determine if it could be rebuilt or it needed to be replaced. At this point I received an important call and stepped out to take the call, I ended up spending 30 to 45 minutes on the call. When I went back in they said they made a couple of calls and the cheapest engine they could find was $2000.00 and I would have to pick it up in Tacoma. I told them the most I might be able to come up with was $1000.00. They said most of that would be used up with the diagnostic. While we were having that conversation, the extended warranty company called me to tell me they wouldn't cover more than $450.00. After that, the techs and I spent quite awhile discussing my options (or lack there of). But I ultimately told them that we didn't have enough to do anything then and said we might try to trade it in (even though we still owed on it). I asked if they could recommend a dealer that might take it. They said they weren't sure but would make a couple of calls. I told them I was working Tuesday & Wednesday, and asked if I could leave the car there until Thursday so I could make arrangements to have it towed. They said that would be fine but no longer. Then they mentioned that I would have to pay before I could take the car. I was totally shocked that they wanted to charge me for the 60 second diagnostic. I asked how much and they said the car had been there for 3 hours at that point and I should be paying them for the 3 hours. Then they acted like they felt bad for me and said they would give me a break and only charge me for 1 hour. I went ahead and payed the $210.85 and left. The next morning before 9:00am I get a message that they wanted me to get the car out of their parking lot. When I called them to tell them I was working on arrangements to get it towed, they said that the boss offered to buy the car for $100.00. Which was a major insult since they had charged me over $200.00 the day before for doing absolutely nothing, other than making a couple of phone calls.

We have had great experience with this shop and wanted to share because it's not always easy to…read morefind an automotive business you can truly trust. From the start, they were honest, straightforward, and took the time to explain what our vehicle needed, without any pressure or upselling. Their pricing is competitive to other quotes we have received. The work was done on time, and vehicles have been running perfect since the work was done. What stood out the most was their integrity - you can tell they genuinely care about doing right by their customers. On our most recent visit, we had a check engine light came on, and a local automotive retailer ran the code as a purge valve issue. Here Bruce's ran a pressure test, and it came back negative. They assured nothing was wrong the car, reset the computer and didn't charge us! It's rare to find this level of honesty in this industry. We will always choose Bruce's and highly recommend them to anyone looking for reliable, fairly priced auto service.

My experiences with auto service shops have not been very good in the past. I have been ripped off…read morefor thousands of dollars and therefore my trust with them is limited. I thought that I was experiencing once again here. I took my Mercedes in for just minor service, oil and filter, inspection, etc. The very next day drove home and oil was everywhere, see photos attached. I was obviously pissed and called them and had it towed back. Caleb was calm and let me know he would take care of it. They put it on the lift, located the problem, fixed it, and cleaned up the mess in and around the engine. It was a brand new O-Ring installed on the oil filter that failed. It was one of the rare "shit happens" incidents. He even gave me some oil sand to take home to use to clean up my garage. My trust has been reestablished with an auto service shop. I will be going back!

I stored my car with them for half a year while deployed. It was very affordable and my car was…read morereturned in the same condition I left it in. I definitely recommend it for anyone looking for vehicle storage!

These guys are conman they charged my daughter almost $1200 to replace a sensor $885 for the parts…read more$315 labor Plus tax when I took the car to the dealer they said the part coast is $12 and they wouldn't even charge to install it cause it would only take 8 seconds to clip it in the fuse box and they said any shop that would charge to put in a sensor would be very unprofessional, stay away thinking about taking them to court