Chris the manager was excellent. And his staff, Troy in particular, was amazing. I had tire…read moreissues and thought I would need 2 new tires. That's what was quoted by somebody else. Well, I just had one new tire put on and had my tires aligned. The team there saved me hundreds of dollars. I cannot say enough great things about the service I received from the team. I will definitely go back and have them do other work for me. It's so rewarding to find an honest and efficient team.

I had a flat tire and was completely flat barely making it here right before closing. Chris the…read moremanager was outstanding and completely put me at ease. He came out right away to take and look and told me my options. My car was back on the road in less than 45 mins with no appt. Chris also explained other services and I will now be going back for breaks and rotors as I did not know they also offered these services. Thank you so to Chris and Brandon for all the hard work.

Just wanted to update after taking my car here for repair. I love that the estimate of services…read morerequested report is texted and pictures included with the prices. You can accept or decline each recommended repair or service. I got a text when my car was ready too. Brad followed up too the following week via text to see how my car was running after the repairs he completed. I felt the honesty here was top-notch and the value was good-I didn't feel taken for anything. I'll bring my car here for future repairs too!

Needed help with a nail in the tire. Excellent, fast service. Turns out it wasn't a nail but a…read moresmall screw that hadn't gone through the tire. Thank goodness for an honest guy willing to help me out!

I've been going to Ox Road Exxon for decades. I mostly use them for minor repairs and gas and…read moreinspections. They've always been great to deal with and they're always reliable and friendly. Highly recommend.

I was driving on Ox Road when another motorist motioned for me to roll down my window. He shouted…read morethat I had a flat tire and yes, I could feel it. I saw a gas station coming up and immediately got into the left lane to turn in. When I did, I couldn't believe my luck that the station included a full service shop on site. I drove around and when the mechanic saw me, my kids, and elderly MIL, he dropped everything he was doing and changed the tire for me. I am still so incredibly grateful for his kind and speedy service. Wow, you don't encounter that level of customer service very often. We were charged a small and reasonable price for this service. Peggy was friendly and helpful. I can't say enough good things about my experience here. Thank you!

I've been going to Cardinal Plaza Shell for several years now, and they've consistently delivered…read morethe best service I've ever experienced at an auto shop. Whether it's something simple like a state inspection or more custom work on my various vehicles, they always take great care of me. One of my favorite things is their text message updates--it makes the whole process so much easier and keeps me in the loop without having to call and check in. What really sets them apart, though, is the personal touch. Every time I walk in, they greet me with a "Hi" or "Good morning"--by name. It genuinely feels like my service center, not just some random place I take my cars. That kind of consistency and friendliness is rare these days. Highly recommend them for anyone looking for honest, reliable, and personable auto service.

I made an appointment 2 weeks in advance. At my appointment time (noon), I arrived and was told…read morethat I should have dropped the car off before nine that morning. Why the heck did I make a noon appointment, then? They said they couldn't see me until five days later. I chose not to have my car serviced by people who cannot even make an appointment correctly. I only assume the mechanics are incompetent, too.

These people completely BUTCHERED a simple task. And I say simple because they are IN POSSESSION of…read morethe necessary tools to complete the job. I came in with 3 locks on my tires I needed removed because I had recently lost my key. They removed all three but damaged the bolt in the picture. After buying a new set of locks and trying to tighten it on, they accused me of being the one that did the damage -_- AS IF. I never thought I'd need the police present for ANYTHING in my life. After seeing the damage, the manager, grabs her mechanic and asks him to check. They grab my BRAND NEW LOCK and try to tighten it on with their HANDS BRO I can't make this up. And then they tell me, "look! It works you're wrong." Right before telling me the brand new lock is what is damaged. They communicated in SPANISH, WHICH I SPEAK, but I guess she forgot so, and said to each other, "esta sobado" meaning the bolt is damaged. If you zoom in on the pictures you can see the difference between the 3 old ones and the 1 new lug nut. The 3 old ones have SEVERE signs of struggle which they did struggle to remove them because they didn't have the proper key so they had to use their own. And the brand new lock is where the problem lies......... YEAH RIGHT I highly recommend people stay away from here, these people are unprofessional as hell. I ultimately ended up getting a refund of $75 AFTER she tried to charge me $110 to fix the bolt they ruined. All this trouble for a $35 difference that could've been avoided if she had just agreed to fix what they had ruined. ZERO integrity ZERO character.

Got me in quickly for a tire change, courteous and did a fine job. On the road again...read more

I had procrastinated on getting my new 2025 Porsche inspected. My wife raves about the services…read moreshe receives from Yates. As such, I drove over early on a Tuesday morning, and got in line before their 7:30 AM start time (first come, first served). Three (3) vehicles were in front of me. To their credit, they were quick and efficient. I could also see many of the folks were repeat customers based on the obvious familiarity. Bottom line, they completed my inspection by 8:15 AM, spending no more than 10 - 15 minutes per vehicle. I was especially relieved to see the care they took to not ding or scratch a vehicle. I certainly would recommend Yates to others based on the experiences of my wife and I. I will be back!

Too my car for a simple emissions test. Sat in line for ~3 hours, watching each car take an average…read moreof 35-45 minutes. While the inspection line was long (5 cars in front of me and 6 cars behind), it was taking too long. I understand not everyone can do inspections, but it was frustrating to see several mechanics in the empty bays, without work to do, and not helping out the single inspector who was obviously drowning in work. To the inspector's credit, he is very pleasant and did a good job once it was our turn. Something must be done to improve the flow...

Do not go to this shop. i took my car for safety inspection and they called back and said it needed…read morenew struts and brake pads. They quoted me 800 for it. Seemed high but I stupidly accepted. came to pick up the car two hours later and it is now 900; of which just $200 parts and $640 labor. For two hours of work. Manager refused to make changes, said I had accepted the estimate. These people will rip you off. Always see a written estimate before accepting a quote. I did not but don't make the same mistake.

I had a situation that needed to be resolved immediately as I wouldn't have had any other means for…read moretransportation. Nasiff and staff answered my distress call and went above and beyond to help me. Let me tell you something...in my experience, it isn't easy to get last minute brake service or any repairs after lunch time without appointment! This auto shop rocks! As a female, it can be difficult to find a good auto repair shop that you can trust to get the job done and without taking advantage of your lack of auto knowledge. I'm so grateful for this experience, and it has become the top of my go-to list! Many blessings to this business

Had to get my husband's car inspected/emissions today because it wasn't allowing us to do our…read moreregistration without it. We've been coming here for the last 2 years and have had no problem. Today we came (5.24) and it was super fast. We came in as another car just went in which was pretty fast. Once our car went in it took us about 14 minutes(i used a stopwatch).

Today I went to the Mt. Vernon Sunoco to have my emissions testing done. There was a car in the bay…read morealready so I pulled up to where it was indicated to get in line. I waited about 15 min and a man who had been working on the car in the bay, walks out toward me and yanks the handle of my car to open it very rudely & aggressively. He couldn't open it because it was locked but my window was down and he says very rudely to me "You need to hurry up people are waiting!" I'm floored... no one has spoken to me since I've been waiting, so for this to be our first exchange was just bizarre to me. I told him that no one has spoken to me yet or told me I was next.... I open the door to get out and he rushes into my car... still hasn't spoken to me in a way you would a customer... and pulls my car forward into the bay. I was literally standing there with my mouth open. I wasn't told what to expect, how long it would take... NOTHING! Steve, I believe you are the owner & the one I'm referring to. Rude doesn't even describe your actions today. I was shaking when I drove off honestly because I just couldn't believe that anyone, let alone a woman would be treated this way. Your customer service was non existent & honestly if I could have gotten myself together I would have never had the service done there. Do better!