I had a great experience getting my oil change done by Sam. The service was quick, professional, and the staff was very friendly. A special thank you to cashier Ellni for being kind, helpful, and making the checkout process smooth and easy. I really appreciated the excellent customer service and will definitely come back again. read more

It's a suburban trap. Go to valvoline or similar. They charge twice the price for oil and take TRIPLE as long to do it! Workers very slowly walking around, very poor communication. Avoid! read more

Too my car for a simple emissions test. Sat in line for ~3 hours, watching each car take an average of 35-45 minutes. While the inspection line was long (5 cars in front of me and 6 cars behind), it was taking too long. I understand not everyone can do inspections, but it was frustrating to see several mechanics in the empty bays, without work to do, and not helping out the single inspector who was obviously drowning in work. To the inspector's credit, he is very pleasant and did a good job once it was our turn. Something must be done to improve the flow... read more

My fiancé and I took our two vehicles here for the state inspection. My fiancé was in line for an hour and I was in line for 30 minutes. We were told they will stop accepting cars at 5pm, I arrived at 3:45pm. We were both turned away at 4:24pm due to the inspector needing to go home. The issue is they did not tell everyone this. They only told the last six or so cars this. They were still accepting the first 4 cars in line. Seeing this makes me feel as if they accepted too many cars and didn't want to stay late to finish the job. I am highly disappointed in this service and will not return. read more

There's always a bit of a wait for inspections, but I come back each year because the team is so great. The inspector is friendly and courteous. This time they sent me into the attached store to wait and Elleni took great care of me. She brought me a cookie, offered me coffee and tea, and found me a place to sit. You get a free car wash and a discount at the fast food restaurant nearby. Worth the wait! read more

Great customer service offered coffee while I waited for my inspection to be done! 5 stars very helpful employees!

I went to get my inspection. It takes a long time but finally, I got mine done really quick Thank you so much especially to the lady next door she come out to offer you cookies or coffee while you wait for your service thank you for the great customer service read more

They damaged my oil drain plug during my last oil change, then acted surprised and said they "don't have the tools" to fix it. Zero accountability, zero professionalism. If you can't stand behind your own work, you shouldn't be touching customers' cars. Avoid. read more

Elleni and the Car service Engineers are so helpful, fast service and kind. Elleni offered me a free cup of coffee with free refills while I waited for my oil change. The car service Engineer told me if I go to chic fil a 20 feet away, I can get an additional $20 off! I love this one stop shop :) read more

Ms. Elleni was a perfect host while waiting for my car to be serviced. All I asked was where could I sit as I wait and she was very happy to offer free Coffee/Hot chocolate/Soda and some free cookies. She continued to check on me to ensure I was happy while waiting. The value of this business is unmatched to any other I've been too read more

Came to get our car inspection and Ms Elleni was so nice to us! Great customer service!

Ms. Elleni is the sweetest human being she came out with cookies and coffee while I waited for my inspection! Bless her soul!

I only go to this auto repair for safety inspections. The process is always organized and quick. The technician team is professional and courteous. On my last visit, Elleani in the convenience store kindly invited me to wait inside. Truly an A Plus establishment. read more

I came here several days ago for an oil change, and I don't even think I was here for 20 minutes, Y'ALL. The young man was very polite and informative about my car. There were also workers cleaning around pumps and watering the flowers; it felt nice to see people actually love their jobs. I came back again today for inspection & emissions, and the wonderful lady I met the other day, Ellani, was there, and she was so pleasant, she even came out to our car to offer coffee and soft drinks while we waited in line for our service. She was a breath of fresh air to my hectic morning! This location has been good to me, and I will continue to be here for all of my vehicle's needs. read more

I have always had a great experience at this station, and love that everytime they work on your car, you get a free car wash! I have egotten propane from them for my BBQ grill! They have always gotten me in, when I just showed up for an inspection, emissions, battery, or some other kind of general maintanece, or problem! read more

What's not to like. My oil changes are done quickly by a friendly staff that suggests you go inside for a soda or coffee (every cup is brewed fresh from beans). Once inside Elleni welcomes you and assures you find what you need and helps with the new coffee machine. If you've been told you can get a better price with a coupon somewhere, I suggest you consider your time, free beverages and an excellent car wash for free just across the street. The car wash alone is probably $25. Needless to say, it's the only place I go and this time my husband went with and now he will be going there too. They are 10 miles from home and worth it. read more

I went to get an inspection and oil change when while they're doing the service the Sunoco offers a free coffee/ drink. They always have promotions including a discount with a chick fil a receipt from the chick fil a next door! So I always get chick fil a and eat while in line for my service then have my coffee while they're working on the car. Everyone is kind and there's great communication between the team and customers. read more

I've been waiting for over 2 hours for a simple inspection. This is the second time it's taken this long. The staff is disorganized and unable to prioritize work to get customers through the process efficiently. It takes them over 45 minutes to process a single car for inspection. That's unheard of and an incredible waste of my time. read more

3:45 on a Saturday afternoon, prime chore time, and they couldn't do an oil change because "the guy downstairs just left." You're EXPRESS LUBE, it's right in your name. Come on. I mean, the free car wash was a nice "sorry," but still, there's not much excuse for not having people cross-trained. read more

Great service as always! We feel we can trust this garage and have been coming here since moving to the Kingstowne area. They always treat you as a valued customer. read more

best gas station Richard best customer service Fast inspection lane great Coffee on the house next to Chicken fillet read more

Stopped by today to get my emissions and inspection completed and a VERY Nice employee named Elleni walked by every car waiting in line and offered free ice water!! it was about 90degrees and that was so kind of her!! Will definitely come back just because of her nice and caring gesture! read more

Dylan was very helpful, took care of me even when he was off duty and at another location, calling and getting my parts taken care of. He single handedly made me a lifelong customer and I will continue to go back as long as he's there. Always does a good job and fair prices. read more

The service was great got in and got out really fast! Paper update for inspection placed sticker in the window.

Luis did my car inspection. he was helpful (I am disabled) kind and respectful. when done he brought my car to me and explained what he had done. read more

On 6/27, I went for my emissions and state inspection and there were 4 cars ahead of me. Each cars roughly took 15 minutes. The technician was great. Customers were friendly to my dog and I. Took advantage of the complimentary hot tea. The best perk of all, free car wash read more

I rescind everything I said. This place should be avoided at all costs. I went in to get my tires rotated and I suddenly had issue after issue. My whole car was shaking after Yates touched my car, and even go back THREE times, they did not fix it despite telling me otherwise. They also lost a bolt to my wheel and did not order me a new one until I showed up in person. This whole ordeal lasted 4 months. A complete waste of time, energy, and money. Needless to say, I never got my money back! STAY AWAY FROM read more

Believe all the other 1 star reviews This is not a 5 star business and they don't deserve your money. I have actually been a customer here for years, over a decade. The last 3 times I have come here for a safety inspection I have been turned away because the inspector chooses to close his inspection line early. Literally what I was told the last time I came here to get my car inspected. I actually had heart surgery a couple weeks ago and tried to bring my car here before the surgery and after. I just need some kindness and compassion even if from a car repair shop. I was on base earlier today and was stopped at the gate because my inspection is out of date. If I knew of another shop near my house that does inspections I would go but because I am familiar with this show it's where I kept trying to get things taken care of at. Wish I could give them zero stars. read more

Went in for a State Inspection and Emissions testing. They found one bad bulb, to which they replaced with a discount on labor charges. Thanks Yates, and that free car wash is a definite plus!! Attached receipt is my proof of service. read more

In and out in under 30 minutes! Will be coming back for my next oil change. Made an appointment ahead of time online.

These professionals are your go-to mechanics in Northern Virginia. To all naysayers, stop showing up at the shop for inspections on the last three days of the month or on YOUR lunch break. read more

I went in for my inspection last year and they said I needed to replace my tires which would be $900. Mind you I didn't drive much that year, my mileage was still low and I passed the year prior. Something didn't add up. read more

Went to this place for an annual inspection about 9 months ago, Aug 2024. Never again! When an older car comes in they look to run the bill up. I needed a few things fixed to pass inspection, but their prices were 2x and 3x the price. I asked for a temporary, 2 week inspection sticker and got it. I also needed a new tire because a nail was in the sidewall, I understood, and said OK. I got a ride home and came back. The new tire wasn't there yet. It took 4+ hours for the tire to be delivered and more time to install. I could have Ubered to the parts store and bring the tire back in less time. For the other work I needed done, I purchased the items myself, saved $$$ and took them to a Mechanic I've used before and have grown to trust. Got all the repairs done for much less. I took the car back 14 days later to get my 1 year VA inspection sticker. The guy in charge of this shop stops work or works slower to talk to an almost endless parade of salespeople who stop by this shop. The owner is at this place much of the day. He knows what's going on here and has to approve of it. Don't take your car here for a state inspection or emissions test, it's a money grab operation probably with newer and mid-aged cars too. read more

Always fast and efficient service when I bring my vehicle here. Good customer service and would recommend.

Yates does great work in inspections and accommodated me even as they were closing. They have always been super nice.

Awesome customer service! Simon and his team saved me when my battery died in the adjacent parking lot. Quickly a team member followed me back to my car to assist me. The shop was clean and the entire team was welcoming and helpful. Will definitely return for any future needs. Thanks Simon for being a ROCKSTAR. You restored my belief in customer service. read more

Best location for state inspection, period! Comes with a ticket for a free car wash, good for redemption within 14 days! They also have a free air machine on the premises (which is a rare find) and when it's not working, staff is willing to assist in filling your tires from their service area! Kyle and Lois are extremely friendly and helpful; both absolutely saved the day for me when I experienced low tire pressure (twice) a couple weeks ago. Once, the line for state inspection was so long, it wrapped around the parking lot, blocking the air machine. Kyle offered to fill my tire if I simply pulled around to the service area. A week later, I was on my way to a funeral and the free air machine was out of service; Lois offered to fill my tire and made what was a nightmare on my way to a heartbreaking occasion a ray of sunshine in my day. Yates is great!!! read more

Great little shop tucked in a huge shopping complex, so easy to overlook. Like the other Yates locations, service here feels personal. We've done inspections here, oil changes, propane tank refills. Today, a kind young man named Tyvez approached my car and offered to pump my gas. When the card reader didn't work, he didn't give up, and went in for me to swipe my card inside. What? Who does that? Such a great start to an otherwise normal morning. read more

I highly recommend Yates, I had a battery problem in a near by parking lot and Travis stopped what he was doing and walked over and Jumpstart my vehicle. read more

I have been taking my Lincoln since 2012 and have always been satisfied for the most part - in the beginning you had great people working there who valued their work and had great customer service. Now it is night and day different. The people working there don't do their job right and they don't seem to care AT ALL. I had to remind the guy (Floyd) to do everything that was included in an oil change. I asked him if he checked all the fluids and with an attitude he said yeah but I didn't see him check anything other than walk around doing nothing. Then, I asked him if he had checked the tires and he quickly turned around mumbling something and went ahead and checked my tires. (Who knows if he did it right) He had really back gestures and his demeanor was intolerable. I had to remind him how to do his job. I WILL NOT BE TAKING MY CAR BACK TO THIS PLACE. Its so sad to let go but as a business owner my self, I know how important customer service is and if you don't train or hire the right people no matter if you have to go through 100 candidates then your business will fail. Not sure if you (management/owner) will care at all about this, but you WILL loose money if you don't do anything about it!!! read more