We've been taking our son to Precious Smiles since he was 3. What a great experience! The staff is…read moreso kind and he has been going in for his appointments all by himself for several years - today, at age 10, he said he wasn't nervous at all. He's never had a cavity and there's been no up selling ever. I trust Dr. McDonald and her crew to give us honest, compassionate care. Office staff is efficient and sweet. As far as I can tell they haven't sold out to a big dental corp. Hope they never do.

i just want to say thank you so much for your help, and service provided. my son and i appreciate…read moreall your hard work. specially to Miss Judie, and Miss Juanita, always very kind and friendly. i just remember when my kid was a little child with his first teeth, and now almost finish High School. He enjoyed conversing with Miss Juanita, while she was taking care of him. today's days is very difficult to find places where employees are happy with their jobs, but fortunately Precious Smiles of Virgina has the right staff, where everybody is professional and friendly. i always recommend this place, where always is a good environment and good caring for kids.

Dr. Han isn't bad but very quick in his exam. But the cleanings are extremely problematic. I timed…read moreone at about 4 minutes! Needless to say, we have chosen to look elsewhere for our children's dental care. When the receptionist called to schedule the next cleaning, I informed her that I would not be returning to practice, she sounded angry. Not recommended. There are better options out there.

We have switched pediatric dental practices already but I wanted to still leave my input for…read moreparents. Dr. Han himself is an average dentist, friendly to kids and gets the job done, nothing extra. His staff though need to learn to be more patient and kind when it comes to children and families. Our son got X-rays here and the hygienist doing his X-rays kept shouting for him to "hold still" and "do not move!" That is going to go well with a child, being shouted at by a stranger when they've got 10lbs of weight on their chest. We also used to all four go back for both kids' appointments- both kids and my husband and I. This worked out because as they're so young, one of us would sit with one in the dental chair and the other would watch the other child. During Covid, they still allowed this. I would call and ask multiple times before appointments and was always told we would be able to otherwise I would have changed their appointments. After one appointment where after we waited for half an hour and they clearly saw all four of us in the waiting area, they told me they only allowed one adult back with our two toddlers. We asked two days prior during our appointment reminder if this would be okay and I was assured it would be. I had also called a month before our appointment as well. Also told not to worry. Not to mention our three visits before this where we were allowed to. This also could have been mentioned when I checked in half an hour ago when they saw all four of us standing there. They wouldn't even allow us to each take one kid back and go at separate times because we had the same appointment time, but they were using the same hygienist?! If they had two different hygienist working on each of them at once, it would have made sense but this wasn't the case. I ended up waiting in the car as my husband bravely took both toddlers back and he said it was the most miserable experience of his life as he sat with one and the other roamed freely touching things and exploring with no other adults in sight. They assured me they were trained to work with kids and my second would be watched by someone else but no one was there... just my husband who was holding our daughter who's eyesight was blocked and the hygienist who was tending to my daughter's mouth... They put their own safety and my kids safety at risk and we are lucky nobody was hurt. I will never go back to a place that will make me feel this uncomfortable again and I want to warn other parents as well.

I was completely blown away by the visit with Dr. Mensah yesterday. I took my 5 yr old…read moregranddaughter to the Springfield location, she needed to have caps placed on two molars. My granddaughter was very scared (bad prior dental experience). Dr. Mensah explained every step to her in a way she could understand (i.e. sugar bugs are not good for your teeth, we are going to put them to sleep, then washing them away and covering up the tooth so they can't come back). Dr. Mensah's patience, empathy and singing (she made up songs about the sugar bugs) was amazing and got through the whole procedure in a very efficient manner. My granddaughter was Hi-Fiving with her by the time we were done. My granddaughter wants to go back to the dentist again. I am very grateful to Dr. Mensah for completely changing my granddaughter's feelings about going to the dentist, she can't wait to go back now. Thank you! I would recommend to anyone who has children with dental anxieties.

Excellent service. Very attentive and professional. My son…read moreloves visiting the dentist now! I have recommended this office in various occasions

Amazing practice! Took me years to find a dentist that I actually want to go back to or even…read morerecommend. Had some sensitivity issue a couple years back and it wasn't until I came to Smileville that I felt like I could trust the outcome. Surgery wasn't forced on me and now I'm fine with special toothpaste. Their staff is ALWAYS extremely pleasant which I find very valuable in this day and age. It's also not fake customer service but they seem like genuine decent people fully capable of doing their job and making a visit to the dentist very smooth and painless. A friend had recommended this place to me and I can now see why we both drive pass tons of other dentists and a further distance to come here. Dr. Sharafi is amazing. Friendly, nice, professional, genuine, all the positive characteristics that you can think of. Very gentle and knowledgeable with teeth care. He actually treats you like a person instead of just another form of income. Thank you!! I would rather not share all my secrets cause I'm sure their office can get busier buttttttt I had to give them the five star that they deserve. You guys are amazing and if only other companies can provide the service just like Smileville.

I do like the location, parking availability, "bedside manners" but I am leaving the practice for…read morewhat I consider a greedy practice of charging$ 10 for completing dental forms. this is basic courtesy to patients, the economy is hard, and dental forms are required by schools. Because of that is a farewell from me.

I am extremely frustrated with the Springfield office. We took our 6yo into the office for a…read moreregular routine cleaning/checkup. Upon inspecting his teeth, the dentist came up with a whole treatment plan for my child that includes sealant, resin composite, prefabricated steel crown, therapeutic pulpotomy etc.. with a total cost of $3K AND 1.5hr and 2hr of anesthesia performed by a traveling anesthesiologist that cost $800/hr (insurance not covered) and they want 50% deposit up front to secure an appointment. I had to get pre-approval from my insurance so there were back and forth between the office and myself on gathering documents to submit. The office was slow in responding and in some instances, forgot to respond. I was ready to made my deposit on Feb 2nd, I called the office and no one picked up. I left them an email asking them to call me since I wasn't comfortable providing my credit card over the phone. They never called me back. When I called them again I had missed the once a month appointment from the anesthesiologist and the next available appointment date is in April. That would be a total of 5 month from my son's routine visit in November. I'm going to visit another dentist office where they perform everything onsite to prevent the headache.

We love to go here! The dentists are calm and nice, and when your with your appointment your child…read moregets a coin to pick yourself a toy!

Visited this place for the first time with our two and a half year old (during the pandemic) the…read moreoffice had a few chairs, tv playing some PBS show and is expertly decorated for all the kiddos who enjoy an underwater theme (which our daughter loves!) we got checked in pretty quickly, and a quick touch less temp screening meant we were taken back to our room. Since this was our first time here (and our daughters first ever dental appointment) I was expecting a bit more (after reading all the reviews) and was surprised the tech never introduced herself or really engaged with our daughter. She was however, incredibly patient as our daughrrr decided toe or three different times she wanted to sit in the chair and lay back to attempt to watch to. In the end she lost interest and by the time Doctor Dave came in with his "silly glasses" Our daughter opted to sit in my lap. Dr. Dave did a quick explanation of how we were going to conduct the "cleaning" he had me lower my mask to show how he would count teeth. He sang the abcs as he checked my daughters teeth, remain engaged/attentive and answered questions. He even managed to floss her teeth (not even sure how he pulled that one off; maybe he's a magician!) Overall, we had a positive experience and will continue to use this elective for our dental needs; but I think it may be geared towards kids maybe 4+; but we gotta start somewhere. Lastly, the treasure we received was a Mickey toothbrush, floss, toy car, and bubbles (a huge hit). I had picked some stickers (since this is what our daughter loves) and hopefully made this a positive experience for her so she continues to enjoy her time at the dentist.

"I love Dr. Dave!" "Going to the dentist is my favorite…read morething to do!" My 5-year-old has honestly said both of these things about appointments with Dr. Treff. He creates such a great rapport with kids and parents. Even my generally apprehensive daughter was excited to return after her first appointment.

Dr. Delayney and her entire team are absolutely fantastic!!…read more I have been bringing my 8 year old to this practice for four years and every single experience has been positive and wonderful. The practice is kept well maintained and clean. The equipment is modern and the decor is fun for children. There are plenty of books, tables and toys to keep them busy while waiting. Dr. Delayney and her staff always talk to the children in a simple manner so that children understand what is happening during their visit. I highly recommend Dr. Delayney. She is truly amazing and was born to be a Pediatric Dentist. It takes a special person to work with children as she does. Don't hesitate for a second and bring your children to this practice.

Amazing dental practice! Referred by a friend and so glad for it. REALLY great with special needs…read morekids--adhd, sensory processing, etc. Took the time to connect and put my kid at ease. My son didn't even know he was getting a shot and having his tooth pulled, she was that good. Hands down the best dental practice I've ever experienced in my life.

Why the doctor keeps the front desk reception there after all these years knowing she is the cause…read moreof the horrible reviews is beyond me. We are looking for another practice because of it. It's a hostile environment, rude and just plain unwelcoming. The doctor is great but you can't get to him without going through the front desk! Do better doc!! You are losing valuable patients because of it.

While the doctor was excellent, the front desk experience--specifically with Mary--was extremely…read moreunprofessional and is the reason for this rating. I received a confirmation call at 3:59 p.m. for an 8:00 a.m. appointment the following morning. I initially confirmed, then immediately reviewed my schedule and realized I could not attend. I called back at 4:01 p.m., but the office was already closed, so I left a voicemail right away to cancel. The next morning around 8:20 a.m., I received a call from Mary, the secretary, that was confrontational and scolding in tone. I was told my actions were "unacceptable," repeatedly lectured about the 48-hour cancellation policy, and spoken to as though I were personally responsible for broader scheduling issues and other patients not showing up. When I asked why my only real-time communication about this appointment occurred one minute before closing, Mary responded dismissively that a reminder text had been sent weeks earlier. Given the timing, that text could have been sent during major holiday periods (Thanksgiving, Christmas, New Year's), winter break, or during recent weather closures--making it very easy to miss or forget. Relying on a single text weeks in advance and then reprimanding a patient is unreasonable. I understand office policies and operational stress, but patients should still be treated with professionalism and respect. Unfortunately, the front desk experience overshadowed an otherwise positive visit, and I doubt I will be returning.