It was my first time staying here, and I enjoyed it. The rooms are clean and big. The customer…read moreservice was great. Very friendly. The only thing was that shower curtain missing in my tub. I called and offer to bring up and apologized. That was amazing for the offer and apology. 5 STARS.

We stayed here overnight while in town. Very clean room, comfortable bed and hot shower! The room…read moreis very modern, spacious and comfortable. The staff are very friendly and professional. The hotel breakfast was great too. Had a great stay and will come back.

We stayed here for my Sister's Wedding that she planned in Carmel. This was the only hotel that was…read moreaffordable at least in MY budget. Lol They were renovating the lobby area. Still was able to check in and check out easily. Staff was friendly. Rooms were spacious and clean. Had no problems others occupying the other rooms. Parking was enough and nearby our rooms. Our free breakfast was just fruits and yogurts. Was expecting more. But, it made sense since they were renovating. No biggie. Will definitely stay again here.

We had not planned in advance, and needed a room in the area on 1-4-22 - preferably between…read moreMonterey and Salinas and this place got the bill. We were lucky to get anything at all with the pro golf tournament in pebble beach with all the stars going on. Rates were a little higher but we were desperate. Check in and check out were a breeze and desk staff were courteous and helpful. It's an unassuming spot with a Valero gas station in front. We stayed in room 120, the room was basic and clean. I was pleasantly surprised the bed linens looked fairly new, none of those old polyester motel linens, so grateful. I also appreciated the bottles of water when we arrived and the goodie bag when we checked out in the morning. With COVID, these now take the place of continental breakfast, I guess

We were lucky enough to stay here the week beginning Easter, through that next Friday. We had a…read morePanoramic view deluxe room. We thought we'd booked the suite but nooooooo... The additional space would have been nice for two adults and their furry friend. It was still a great room with an awesome view of the dunes and water. Check in was terrific. The lobby is beautiful and stocked for a quick whatever you might want. There is a backyard behind the lobby that is sheltered from those pesky ocean breezes with firepit, tables, chairs and other stuff. Nice touch. Our room was spotless. The bathroom was very nice. Clean and let me say that the shower was fantastic. There is a heater/fan in the bathroom that made getting out of the shower, pleasantly warm. Toiletries are of nice quality. Our dog, Sian found the stick library very useful and she had a blast going after it on the beach and in the ocean. She even brought it back to the library the morning we left, for others to use during their stay. The pet welcome is a nice touch. This site is very pet friendly. Not so much for the timeshares that are on the same property. And that's fine. Parking is not allowed at the units. You are driven to your unit by one of the great golf cart drivers. Zach was our driver. Loaded all our luggage on to the the cart. As we journeyed to our cottage, Zach pointed out sites as well as amenities. Unloaded our luggage as wll as went and got us ice as we settled in. If you need help getting to your car, onsite restaurant or the lobby, just call the lobby about 10 minutes before you want to go and someone will be there. The restaurant is great. We ate there twice and had breakfast delivered to our unit twice. The bread platter... OMG... the bread platter. We loved it so much that we went to Otto's bakery in Salinas on our way out of town to bring it home with us. The restaurant is not open for breakfast but, at check in, you will get a room service menu that that's how you can have breakfast onsite. More on the restaurant in that review... Can't wait to go back. Have to say that overall, this is probably in our top 3 of vacation spots. Including Hawaii. It's just great.

I rarely leave negative reviews, but I left this stay feeling genuinely disappointed. I had this…read morehotel saved for a long time and booked it after seeing so many glowing reviews about the pet-friendly luxury experience. We paid around $1,000 for one night, so I arrived excited and expecting something special. Unfortunately, our experience was the opposite. Many of the pet-friendly touches that influenced me to book were missing at check-in. There was no personalized dog welcome setup, no dog package, and my dog's name was not on the welcome sign until I called later. I had also requested a simple welcome card for my mother-in-law's first trip to California, and although staff said they would gladly do it, it was never done. We also had multiple room issues throughout the stay. The TV was not working, the phone buttons to reach the front desk did not work, there was no extra pillow for the fold-out bed, and there was even a leftover dog chew from a previous guest found in the bed. To be fair, the maintenance employee was kind and helpful, and the complimentary bottle of wine was appreciated. However, for this price point, the lack of attention to detail and overall service was really disappointing. What upset me most was checkout. I politely explained that I was disappointed and thought at minimum the pet fee might be removed, but there was no effort to make things right beyond emailing the receipt. Beautiful location, but the experience did not match the cost or reputation. I truly wanted to love this stay and left sad and let down instead.

I stayed in room 321 for one night. Room is nice. Price was great. Location worked for me. 11 miles…read morefrom the wharf. Tons of parking. Glad I booked here. Check-in at 4. My room was ready at 1.

I recently stayed here on a work assignment and I'd admit the establishment is very well kept. My…read moreroom was very clean. The staff is very friendly. But it's conveniently located near a Walmart for last minute things from food to in my case printer ink. So far it's been the best place my work has booked for my stay.

This fabulous hotel continues to deliver! From the greeting you receive when you enter (Joanne is a…read moredelight), to the room, the views, the wonderful breakfast - SpringHill Suites is our number one choice when visiting the area. Large, clean, well appointed rooms, with ample storage. Lovely lobby. Terrific breakfast offerings and ample seating. Don't forget to visit the rooftop area for superb views.

The hotel had free parking and close to the strip mall. The breakfast was ok and the coffee was…read moregood. The staff were friendly. However, the maintenance of the place was poor. I had mold in grout of my bathroom shower pan. I also noticed the metal soap was sprayed white but the tile was also painted, sloppy workmanship. The shower pan I noticed had paint too in different spots. The bathroom has white spots on the wall. The elevator was missing a down arrow cover. The pool's walls were very dirty. There was dirt about the water line running along the entire pools. The gym's water filter needed changing. Finally I received a notice stating due to my length of stay (2 days) my room wasn't going to get cleaned until I leave. Unfortunately I will not stay here in the future

This. Place. SUCKS!…read more You can hear EVERYTHING. The engines and security beeps of every car in the parking lot. The obnoxious kids running and yelling endlessly up and down the hallway outside your door. The neighbor's TV and conversation and snoring in every room adjacent to your own. Every door opening and closing all night long.... And that's just OUTSIDE your room. Inside, the AC/fan is loud and the beds creak and groan every time you breathe. I barely slept might #1 and judging by the crowd of elephants that just entered the room next door, I won't get much more tonight as I'm typing this at 11 PM. The layout of the room is awful. As soon as someone opens the door, everyone inside is blasted by either the outdoor lights or the sun. The bathroom is ridiculously tiny. You can barely get inside to close the door to use the toilet. The shower curtain bar was falling out of the wall, drooping, and causing the curtain to continously slip to the middle of the bar, letting all the shower spray out onto the floor. And nevermind any soft or adjustable lighting--it's all harsh, bright light ricocheting across mirrors so no one can sleep if one person is up. The floor creaks when you walk and was filthy and gritty when we arrived. There's mildew and mold in most corners and all over the bathroom. The toilet seat is such flimsy, cheap plastic you can't sit on it without it sliding half of the toilet or bowing under you. Did I mention that you will hear all the screaming and crying children on either side of you all hours of the night? The parking lot was NEVER full, but the place still put everyone in consecutive rooms when clearly there were empty rooms that could have been used to space us all out to make buffers for noise since this place has zero soundproofing. The room as a whole was grimy and dirty. Stuff on the walls, paint peeling, bathroom and bathtub surfaces cracked, rusted, and moldy. Absolutely disgusting. The only positives I can cite are the blackout curtains (worked well) and that there was a mini-fridge and microwave in the room. The continental breakfast was okay, too. But if you actually want to sleep on your trip, don't stay here. This place clearly does not care one bit about helping you get a decent night's rest. Never. Ever. Again.

We recently stayed at this Best Western and had a very disappointing experience…read more On our first night, our neighboring room was extremely loud and explicit well past 10 PM and continued almost all night. We understand it was Valentine's Day, but quiet hours still apply. We contacted management three separate times and were told they would address it. However, nothing changed. Eventually, we had to handle the situation ourselves and ask the neighbors to quiet down, which should not have been our responsibility as paying guests. In addition, the air conditioner in our room did not work properly. It was blowing air, but it never cooled the room down, leaving us uncomfortably hot all night. Then, on the morning of checkout, there was no hot water. I was unable to take a shower before leaving. We brought these concerns forward, but instead of acknowledging the issues, management defended each complaint and ultimately chose not to offer any refund or resolution. We understand that occasional issues can happen in any hotel, but the lack of follow-through and customer care was very disappointing. Based on this experience, we would not choose to stay here again.

Check in was at 4pm. (It was not too busy for a long weekend)…read moreSo it was easy. They asked us if we were okay with the 1st floor rooms. We said yes. (you can hear the people running on the ceiling) now we understand why they asked . Rooms are spacious and Clean. Restroom is clean and well stocked. The water pressure for the shower is not the best. No Breakfast. but they do have complimentary Coffee and hot chocolate. Parking is small almost didn't find parking when we returned from dinner.

Comfortable, clean, convenient and affordable. The rooms are…read morespacious and clean. Beds are King size and comfortable. Bathrooms and towels are clean. No Dressers or drawers to put your clothes in. Our room was facing the main road and you can hear some traffic but it's not horrible. We had the air conditioner on so it helps. They offer FREE coffee, tea, water and ice to fill up your water bottles. I took off 1 Star.... My only complaint would be the parking. We couldn't find a parking at the hotel after dark. The hotel is surrounded by apartments so I'm sure people from other places park there. There's only 30 or so parking spots and it's Not monitored which I wish they would do. Maybe give us a parking pass to put on the car or something and tow the ones who don't belong. My husband had to park a block and half away. We would consider staying here again if they fixed the parking issue. It's very inconvenient for families who have little ones.

I love this place. I always enjoy visiting here. The units are on the small side but very well…read moreplanned out and stocked with everything you could need. The location is amazing. Staff are helpful and friendly. Units are always clean and in great shape. I really love the landscaping. It's very thoughtful. There are no elevators - something to keep in mind.

Waited for a year to snag just a one night stay at this resort. My husband and I arrived early at…read more1 pm in hopes of getting into a room early. Never had an issue with WorldMark at their other locations. The front desk says check in is at 4 pm. We come back again at 4 pm on the dot for them to say it will take another 30 minutes and that "they are fixing something". Okay understood. But when we call for a later check out than 11am, my husband requested to check out at 1pm to compensate for the late check in, all they can say is that they can extend it to 11:30 am the latest, despite explaining the late check in. We could have checked into another hotel if all we wanted to do was shower and sleep. But we have always enjoyed what Worldmark facilities have to offer. Will not be coming back to this location again. Was it due to lack of staff? not sure why they could not extend later check out to 1 pm. 5 hours to clean a unit for the next tenant? Got me thinking if the membership is worth it anymore.

First time staying at a Comfort Inn. I will stay here when we come to Monterey…read more The room was updated, CLEAN, hot water worked with good pressure. Had a refrigerator and microwave in the room. Breakfast was included and yummy! Especially, the Cinnamon Roll waffles. Yes- you heard me. Parking was included and well lighted. Honestly, everything was way better than expected. The staff were friendly and helpful. Across from Walmart, close to Starbucks, and several good eating places.

Best value for the area. Large and clean rooms. Super quiet too. The free breakfast has something…read morefor everyone and the eating area is also clean.

Our trip was totally amazing. Words cant describe how beautiful the hotel was the room so spacious…read more It had everything you can think of a beautiful huge fridge a dishwasher pot pans plates cups basically it's like you're living in an apartment but it's a hotel the staff there was so amazing. They took great care of us. Francesca the manager was so helpful so nice and treated us like family. We are very grateful to have met her and got to know her. They had an indoor pool. And a Jacuzzi and it was nice and warm. Their gym was pretty spacious as well very beautiful looking. They also had a place where you can do your laundry if need be. Overall, our experience was amazing. We will definitely be going back thank you guys so much for everything again.

Unfortunately it wasn't the service I expected to receive from a Hilton property…read more Upon arriving at 3pm for check-in, we were advised the room was not ready and check-in is now 4pm. That was a bit frustrating as we have a 10-month old we just drove with for a couple hours. Either way, we went a couple blocks down the road and had some pizza while we waited for the room. Now for the room, when we arrive, the door to the full-size refrigerator was open. Therefore, the refrigerator was not cold at all and the groceries we brought would have to stay in the cooler until the refrigerator became cold enough. Upon my investigation, when the door to the hotel room opens, the handle briefly attaches to the door of the refrigerator, pulling that open as the heavy room door shuts. Voila - Sherlock Holmes has cracked the case! HA! Bathroom - a couple of issues here; the Water pressure - there was none! Also, there was no bathtub for the baby which we requested a room with a bathtub. Let's talk space and beds. It had two queen-sized beds, room was spacious enough for us 3 adults and baby. There was a couch which pulled out into a sleeper. Comfortable? NOT IN THE LEAST! The mattress on both beds seemed like they were a decade old and all you could feel were the springs, no soft comfort. The bed nearest the window loss it's springiness as you just sank right into the middle. Whoa! But I guess if you like super sinking springy beds, this would be to your liking. The kitchenette; you'll have to ask for a hot plate if you want to cook in your room. At first we were looking everywhere for it, because they don't mention upon check-in that they need to actually give one to you upon request. Also, the microwave above the sink was not working at all. No power at all, and upon our attempts to reach Yessenia at the front desk for assistance, they never picked up. So, again, Sherlock Holmes to the case and with the use of the ottoman to climb upon and check above the cabinetry, we found the appliance was not plugged in. Sheesh, these guys are making me work for my stay. Sherlock solves another case at this location. The pool area could be smelled from the hallway downstairs; I understand the use of chlorine, but whew it was strong. The pool was fine, not heated but not freezing. The hot tub had so much bubbles I wasn't sure what was going on in there, I did not attempt to make use of it. The bbq grill outside for use was nice, however, they do not clean it, so clean it yourself before use. Also, the bbq cooking utensils are also used by other guests, so again, be mindful of what you're cooking with. Breakfast is from 6am-9am in the morning and it was okay. They offer three types of cereal, boiled eggs, there's a waffle maker, bagels, muffins, toast, oatmeal, usually a type of protein (bacon, chicken, or sausage), and biscuits. They have regular milk, almond, and oat milk, as well as juice, coffee, and tea. I recommend not going too late because they will not make anymore food by the 8:30 mark. The woman said, no that's it, just what's left - which was cold eggs, waffle, and muffins. Yikes! Oh, also this is not a baby friendly place. There are outlets all over the place that are not guarded. Just a helpful hint for parents out there. Unfortunately the check-out process with Yessenia was not great. She appeared to be annoyed with a customer before me and continued on with me. I advised her that the customer service she was providing was not how a person in her position should be acting. Maybe she was having a bad day, but if that's the case, take a break and switch out with someone else. So would I stay here again, definitely not. Paying nearly $500 for this type of service and room is not worth it.