I would like to point out to Yelpers that this hotel is in Marina, not Monterey, although some hotel booking sites list this as in Monterey. It's about 20 minutes drive to Monterey, more on a weekend. 1 star off: Housekeeping takes awhile to respond. I asked for an extra towel and it took about 30 minutes. I had to call a second time and then the towel was brought up. 1 star off: I really did not like the breakfast. It was a brown bag of highly processed, almost inedible baked goods. It's better to skip the "breakfast." The hotel is clean and modern. It meets the basics of a hotel, but I never felt anything was beyond the basics. Even the view from the hotel patio (the dunes) was mediocre. read more

June 20, 2020 I like the location, it's so close to the Marina State Beach and Fort Ord Dune Beach. It's also convenient being next to a shopping center with REI, Target , restaurants and Starbucks. This hotel looks like brand new, very clean and I like the modern interior. The bed was very comfortable, I like the sitting area and the bed area divided by the desk. Microwave and a small fridge in the room is convenient. There are three outdoor fire pits next to the lobby. Very nice with a little view of the ocean. The bathroom is clean but not much counter space and no bathtub, just a shower. There is an indoor heated pool but it's pretty small and it was packed with kids so we didn't use it. Free parking . Free wifi. Overall, we had a nice stay here. read more

SpringHill Suites by Marriott The Dunes On Monterey Bay - Hotels Near Me - Marina, California

Worst night I've ever had at a hotel. Although the issue wasn't the hotel but the Crusaders baseball team staying above us, the hotel did not take action to allow us to get a decent nights sleep. The coaches of the team sat at the bar drinking while the kids rough housed in the rooms on the 3rd floor (305), hallways and stairwells. Riding with some of them in the elevator also led us to believe there was underage drinking going on as well. I reached out to Greg the manager by email as he was not on site the following morning but never received a response. My rating would be lower if it was possible. read more

I've stayed here at least twice and have enjoyed my stay both times; the last time was during pandemic (May 2021). There are some modifications to the cafe/bistro and morning breakfast buffet. Staff is friendly, rooms are clean and roomy. Indoor pool & fitness center is small but newer. Love the fire pits outside on the patio. Definitely check out the view on the roof during sunset. read more

SpringHill Suites by Marriott The Dunes On Monterey Bay - Breakfast on the back patio, oatmeal on a cool day warmed by the fire - Hotels Near Me - Marina, California

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Had option of spending $401 or 60,000 Marriott points for 1-night stay (chose the latter). Facility was fine, and if not for the 1-to-2 star service would have given 4-5 stars. The 3-star rating is due to mediocre-service compared to what I'd expect of a property that expensive. 1. When we were checking in I asked if there was "half and half" in the room with the coffee-maker; guy at front desk said there were packets of powdered "creamer"; I asked if he could please give us some "half and half" to take to the room; he said they only had it in "big cartons"; I asked could you please pour a bit into a cup for me to take to room; he said he didn't know if they had "enough" in the kitchen (note that they serve breakfast each morning including "half and half" so assuming they're competently run they must always have more-than-enough to spare a few ounces for a guest, besides which they're right across the street from a big shopping mall); I then asked if he could kindly check to see if they had enough to spare a few ounces; whereupon he said he would (and later did get it). That kind of "Duh, I dunno" passive-aggressive attitude isn't what I expect for $400/night. 2. When I made the reservation and then again when we checked in, I asked for "a quiet room away from elevators, ice machine, noisy activity" which they said they'd noted in my reservation. and then I repeated this request when we checked in. But the front-desk guy (see #1 above) put us in the room closest to the lobby, the eating area, etc., i.e., closest to the noisy activity. 3. After we'd checked in and were lounging on the bed, housekeeping opened the door (for unclear purpose) without knocking, i.e., seemed unaware that there were already guests in the room. Arrrggghhh. 4. Nice Continental breakfast (7 AM to 10 AM) *but* (unlike even $100-or-less) hotels I've frequented they choose not to "invest" in owing more than one coffee urns; so, when they "ran out" of coffee at around 9:55-or-so, I had to wait "6 minutes" for them to make more coffee, by which time they had taken away the delicious marble cake (which was sitting in the kitchen area within view) that I'd looked forward to having with my coffee; I asked the personnel (who hadn't yet removed the muffins and bread in "the marble cake area") if I could have a piece of marble cake and rather than graciously letting me have a piece to accompany my (belated) coffee, she "informed" me that breakfast was over at 10 AM (i.e., a minute before). Yeah, I *did* eventually get my piece of marble cake but for $400/night I don't expect to be treated like "Oliver Twist" for a piece of cake when the Hotel screws up on the coffee. read more

First time staying here , and I did enjoy it very much . Room was big and clean , food is good and the bartender at the bar is awesome ,great customer service , would make custom drinks for you if able to. Overall satisfied read more

This a very solid option for a Marriott brand hotel if the downtown Marriott is not available. There are actually times when I prefer to stay at the Springhill suites actually. This hotel is new and modern. Large, spacious rooms that are very clean. All the rooms I have stayed in have a separate living area with modern furniture. The staff is very friendly and always available. Free parking is huge, since most downtown hotels charge $40-$50 dollars a day to park. There is a large shopping center right across the street which has everything you would need on a business trip or vacation. There is a Target, Best Buy, REI, and multiple food options. read more

This hotel is disgusting and the night manager is horribly rude. We were woken up in the middle of the night with two roaches on the bed and then baby ones near the fridge closet. There was old food behind the beds. The male night manager was horrible to us when he came to the room with another male employee. The manager acted like we had something to do with the bugs and left without apologizing and only said they could put us in a fourth floor room. The employee apologized as they were walking out of the room and needless to say we WERE NOT staying in that hotel any longer than it took us to shake everything out and pack. So at 3am we had to leave for a different hotel. As we leave, the night manager acted like he was doing US a favor by offering to give us back our points we used for a portion of the stay, but said not our room cost. When I informed him I had already called Marriott to put in a complaint, he told me, "Oh, so you want to go that route. I was going to try to help you." I told him no and he proceeded to hold his hand up towards my face and stomped behind the front desk. Again, no apology. I would give zero stars if I could. BEWARE OF STAYING HERE!! read more

So this is my second time staying here. The suite is spacious and modern with sofa, desk and great shower. The only drawback is that the beds are too firm. I was able to sleep but I wish the mattress was a little softer. The hotel has plenty of amenities such as a pool,gym,bar,hot breakfast and fire pits and a fireplace to enjoy. The staff is friendly and helpful also the hotel is following covid protocols. read more

This is a great place to stay at if you're going to the Monterey Bay area. The hotel is like new. They also serve a very nice breakfast that's included with your room. My only issue is that the rooms seemed a little bit compact. The bathrooms are small and the rooms are somewhat narrow in size, so there is not much room left in front of your bed. The TV is off to the side and not directly in front of the bed. It's not really a suite, but you do get a partitioned off area with a sofa bed and desk. Finally, there's a large shopping center directly across the street with lots of eateries and even a multiplex movie theater. read more

SpringHill Suites by Marriott The Dunes On Monterey Bay - Hotels Near Me - Marina, California

This hotel is new and clean. Love the modern and chic feel. Their policy though on upgrades for elite members seems a little out of place and is the primary reason for giving them 3 stars. The day I was scheduled to check in I messaged the hotel through the Bonvoy app to ask for an ocean view room. Let's not go crazy now... it's not really an Hawaiian Ocean view... but you can see the ocean behind all the commercial buildings. All the rooms are the same but instead of looking out to the parking lot you can see the ocean sunsets (behind the commercial retail buildings). The response was initially "we only have 2 queens available..." followed by "I'm sorry, I was just told based on your rate type, you aren't eligible for an "upgrade". This has been my first stay as a Ambassador Elite at a Bonvoy property and definitely was disappointed. Most of the travel I do is with that rate and so it's frustrating to hear that I can earn status on that rate but can't benefit with a room upgrade? It wasn't the hill I wanted to die on... until I found out that several people in my group have this "upgraded ocean view" and they are on the same rate... wonder how that worked out? I think they should reconsider whatever statement they are going to make about upgrades, and then turn around and do it anyway for others, who based on my conversations with those guests who got the ocean view are NOT elite status and we're on the same rate. It's a good hotel but don't expect much for being Ambassador Elite... you'll get a bag with water, bottle Frappuccino, a bag of chips and a candy bar. Hang out by the fire pits outside with a drink and enjoy the ocean air. Just don't expect an "upgraded" view if you're elite status. read more

We spent a quick getaway weekend in Monterey/Carmel and were delighted we chose this hotel. The Front desk, maintenance, housekeeping and especially Franklin who runs the bar and breakfast station were all reasons we're definitely planning a return trip later again this year. We we're truly treated special and Franklin made sure that every guest he encountered felt special as we felt. Though construction is happening across the parking lot. It posed no inconvenience. Thank you to the owners and all the employees for all you did to make our stay memorable. read more

The rooms were okay. This is the second time we stayed here and again, three of four USB ports were not working. At least one elevator didn't work. The hotel was full and could not accommodate everyone for the included breakfast. Parking was in overflow, with guests parking in red zones. There is no daily housekeeping. read more

I have read several of the reviews and I would agree this property is severely lacking in customer service. Same thing, got thrown into a room close to the elevator and requested king bed. Did not receive any of it (room with 2 queens) Asked for maid service and of course that did not happen either. Same sediment as others for this price level should be superb service! Finally I got so frustrated I asked the front desk is this a corporate Marriott or privately owned. Bingo! Franchised own or code for privately owned. Shows in every possible way, cutting corners at every turn!!! Will never stay at this property again, and I travel every week for work!!!! read more

Customer service was very unprofessional! We tried making a reservation for our family and they gave us a email Navdeep.dadwal@marriott.com and we never got a response back. 2 weeks later We emailed again and waited 2 weeks and still no response. read more

My favorite place while in Monterey, new place, clean, I love the outdoor patio with fire pits. We like to hang around the fire before going to bed, it's cozy good ambiance and we also used it for breakfast. The room are small but good enough. We asked for a room overlooking the ocean before we made a reservation. When we got there we reminded them again, we were told to come back at 3:30 pm maybe that time we have the room we ask. We came back and they ask $32 dollars for the view. We ended up with the forest view. It can get noisy sometimes, we can hear the outside noises from the room. Breakfast is free. I still gave you 5 read more

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The SpringHill Suites by Marriott in Marina is overall a classic 3 star hotel typical of the chain. This new and modern hotel sits atop a small hill overlooking the new development just off Highway 1 where Fort Ord used to reside. Parking is free and even has a free Level 2 electric vehicle charger! The hotel has a lot to like. The rooms are large and modern making longer stays a bit nicer. My king suite had a cool bathroom with a large shower and barn door. The room had some cool West Elm furnishings and lots of space. My ocean view was a bit small, but still nice. Breakfast is included which is the standard Marriott spread with an expanded continental breakfast. I didn't see waffles which may be a weekend thing. They have a bistro and bar which pair well with the large ocean view deck with gas fire pits. There is an indoor pool and fitness center also overlooking the ocean, but no spa. Alas, it is rather expensive with lots of room noise and an underwhelming ocean view cluttered with a shopping center and apartment complex. The beach is pretty close, and there's a Target and shops across the street. It's not a good value, but this SpringHill Suites is a nice way to stay in Monterey. read more

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4 stars because when we arrived at 6:30 PM our room wasn't ready and we had to wait. But as we waited we got to go by their cool fire pits on a cool evening. The downside was, (I am not sure what their smoking laws are out on the patio) there were people smoking weed and cigarettes right by us, during covid times this wasn't as enjoyable. People surrounded by smoke in general isn't comforting. I think the hotel should be strict with where people can smoke out on their patio, even though it is outside. The fire pits are a huge plus though! Not sure how clean the rooms are...considering we had to wait for our room to be cleaned it probably wasn't cleaned as well as we are told they are. I am glad that we decided to check in later in the evening rather than earlier because who knows how long we would of had to wait for a room. The hotel is in a great location, walking distance to Target and restaurants. Their breakfast was nice. They had an oatmeal bar and the packaged meals were great. Packaged meals came with kellog cereal, but you don't have a choice in which cereal you want since it is all pre packaged. I am not sure if they allowed trades either, since it's been touched. I enjoyed their juice machine. Delicious. Room was nice overall, great comfy beds and nice desk to separate the beds and living space room. read more

First off I want to say to all the bad yelped during covid-19, you all should be ashamed of yourself for forgetting things like breakfast buffet is impossible with current laws. Limited staff to run to your room to clean whatever mess you made in less than 30 mins is pretty good during this pandemic. Not one of these bad, and mean, yelpers mentioned the friendly staff, the hand sanitizers at every elevator and entrances, the attempt to give people sanitary means of a breakfast... even if it's a bag baked goods and cereal. Its called thinking of your health! I recently spent $1k at the Waldorf Astoria for a suite, and the only thing that place had was hand sanitizers. The staff was no where as nice as I experienced here. For what your paying here, you are still getting the Marriot service. Checking in was quick and accommodating, plus extremely friendly. The Room was clean, spacious, and sanitized. I wasn't expecting breath taking views, but hey you can still see the ocean and dunes. I really think people have gone covid-19 crazy, and are expecting more than they would get prepandemic. Shout out to the staff for doing a GREAT job! You guys made a weekend getaway worth it. read more

Loved staying here. It's a newer Springhill, with nicer interior touches and bathroom/shower. Right off the highway, plenty of parking, and next to Target-anchored retail center. Also a fridge and a microwave....everything we need in a beautifully modern select service hotel. read more

As a semi-frequent visitor to the area, I am once again thrilled with my choice of hotels. The Springhill Suites near the CSUMB campus remains superlative. This hotel is exceptionally managed, as evidenced by the friendly and accommodating staff. Particular acclaim to Dani at the front desk for her outstanding customer service, and to the management for approving my extended stay. The staff at the morning breakfast, and the evening happy hours, are all incredible. The rooms are top notch and rival and exceed those on the upper part of the Bonvoy chain. This place remains a diamond in the rough. Looking forward to our next visit. Five -plus stars!!! read more

The SpringHill Suites by Marriott in Marina is a typical lower lower Marriott hotel with good rooms and service. This newer hotel sits atop a small hill overlooking a shopping center right off Highway 1 where Fort Ord used to be. During the day you can see the ocean in the distance. The hotel has some nice touches. The rooms are large and modern with a good size bathroom. The hotel and rooms are decorated with West Elm furnishings. We overlooked the parking lot so not a good view but we were not in the room much. Breakfast is included. Some hot food but mostly continental style. Make your own waffles on the weekends. The hotel was super busy so they had trouble keeping up with the food availability but they were trying their best. The hotel was a bit noisy. We could hear every time a kid ran down the hall above us. And the glass panels on the desk keep shaking and making noise. But the beds were comfortable and I always travel with ear plugs. Overall a nice place near Monterey without being in the hustle and bustle of the city. read more

Two different stays within 5 days. Xana welcomed us on Monday and promptly gave us a "welcome gift" for staying at the hotel, and for being Marriott Elite members. Included in the "welcome gift" were 2 bottles of water, and any snack from their snack bar area. She then told us that she upgraded our room to a nice room with an ocean view on the fourth floor. We returned 5 days later and were greeted by 2 guys. No welcome gift. They couldn't get us a room on a higher floor that we requested. The two guys that checked us in just weren't as nice as Xana. The rooms that we were assigned were identical. As you walk in, you see the bar/work/living area. The desk is what separates this area from the sleeping area. The bathroom was in a separate "room" of the suite. It would be nice if they had a door separating the area for the toilet so that the bathroom sink and shower could be used at the same time. It would be much more convenient for families traveling. The contractor that hung the mirrors in the bathroom on the 4th and 2nd floor must've been different people. The bathroom mirror on the 4th floor was hung higher than the one on the second floor. My wife kept complaining that she couldn't see the mirror in the bathroom on the fourth floor. Luckily for her, they also had a mirror in the bedroom area. The room had a lot of USB ports for charging your phones and other electronics. The clock radio/phone also had a lot of adapters in case there weren't enough USB ports. Breakfast was interesting. On our weekday stay, they had cut fresh fruit. When we came back 5 days later on the weekend, they didn't have any cut fresh fruit, but, they did bring out the waffle makers. They did have fresh peaches on the weekend. Other than that, they did have their usual scrambled eggs, oatmeal, "meat" (bacon or sausage), and breads. It almost seemed as if they intended to do things differently on weekends. There was that much of a difference between Xana and the guys checking us in. The breakfast was just different. Sure, I will come back. But, I want Xana checking us in. Xana gave us 5 stars service. The boys gave us 3 1/2 star service. read more

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I'll give 3 stars because the rooms are spacious and nice, comfy beds, modern, clean and have everything you need. If the AC noise bugs you, you can just turn off the whole unit. Big problem though is that the walls are too thin. We had to finally ask to be moved to a room with no one on either side of us because we needed sleep and had an interview next day. Be aware the pool is super small and very chlorinated and there is not a hot tub. The hotel is not actually on the dunes/water, as you might think from the online photos and description, it is on the other side of the freeway from the water across the street from a shopping mall. Breakfast was blah and coffee was too strong and bitter. Probably wouldn't stay here again but if I was desperate and I did, I would only take a room without anyone on either side. read more

This review is solely based on the Restaraunt Bistro in the lobby. We had a great time during happy hour! PROs: Place has lots of parking options and is centrally located near Fort Ord and CSMBP. The Options for a hotel bar in Marina, CA were actually surprising in a good way. They have Happy Hour every day from 5-6pm and the prices are rock bottom. You can't beat $4 appetizers and $5 craft beers, ever! The staff was extremely observant, professional, and responsive to my parties requests. The dinner menu had a decent selection. Nothing fancy or anything but the prices and portions are very fair. The bathrooms are clean and family friendly. The lobby is very relaxed, casual, and clean. Also there is a very good selection of craft beer, wine, and mixed drinks. I would recommend this place to anyone in need of a libation in the Marina area since there are so few bars in the area. CONs: The chicken wings made my wife's stomach upset but not sure if it why. read more

This hotel has a lot of potential, but there's a lot wrong. Location is good, right next to a shopping center and I shot from the sand dunes on the beach. But there are a couple big problems. One. Extremely noisy in the room. I was on the third floor, and it sounded like the people on the 4th floor would be coming through the ceiling at any moment. I am not hypersensitive to sound. I'm not exaggerating when I say it sounds like someone was dropping the bowling ball. Obviously, all that separates the 4th from the third floor is a wooden floor. Two. Air conditioning system is controlled by emotion sensor. All night long the air conditioning turned off, and it didn't turn back on until I got up and walked around. This made for a very bad night sleep. I'm all for saving electricity, but the motion sensing system should be disabled whenever someone is checked into the room. This appears to be a brand new modern looking Hotel. But there's a lot wrong. I recommend you choose another unless this is the last place in town. If you can't get a top-floor room, don't get one at all. read more

If you're sensitive to noises like I am this is not the hotel for you. The walls here are paper thin. I booked this hotel 6 months ago and asked for the highest floor to get away from people and noise. When we arrived and checked in, mind you an hour early, they put us in the middle of the second floor. They told us everything on the top floor was sold out which I don't believe because the hotel is not that busy and I literally booked my stay 6 months in advance. At 8pm, my husband and I wanted to go to sleep because we had been up since 5am driving from Las Vegas. We were absolutely exhausted. As soon as I fell asleep, one of our neighbors decided to watch a movie on full blast. At first it sounded like a party because there was a ton of music blaring and shouting. We couldn't figure out if it was coming from next to us or upstairs so we called the front desk and they proceeded to investigate it. They found out who it was and they turned their tv down. Maybe 10 mins later we could still faintly hear it but then we noticed that we could hear the women in the room next to us talking clear as day through our bathroom wall. Then you can hear every single thing going on outside of the door. There were so many kids running up and down the hallway. Finally we went down to the front desk and asked Jasyn if he would just cancel our stay and we would go find a new hotel. He told us he would have to speak with his manager and get approval which is fine. After a few minutes his manager gave approval and we grabbed our stuff and left for the new hotel at like 9 o clock at night. We appreciate the staff being nice and trying to do what they could to help and this is why I gave 2 stars. As far as the hotel, the shower is small as well as the sink and I felt like there was no counter space. The TV is very oddly placed so it was annoying to watch tv in bed since it wasn't directly in front of you. There was no full length mirror which I needed because we will be taking pictures and I need to see how the outfit looks. I can't speak on water pressure and all that because we didn't use those amenities. The bed wasn't bad. The shopping center across the street was nice. Overall this was definitely not worth $1,100. I expected way better for the price. read more

Definitely not returning. Regular customer who frequently stays at the Marriott and had the worse experience here. It was clean and housekeeping staff were wonderful. Front Desk upon arrival was welcoming. No comment what happened after that with front desk. read more

Location is great, walking distance to Target and other stores, plus near restaurants! We enjoyed the free Chupa Chups lollipops on the front lobby, we think its a cute idea!! Hotel sits up high on a newer development area. Staff are friendly & very helpful. The hotel room is a big, modern area with pullout (trundle style) sofa. The sheets are extremely clean and new. We were very comfortable, the breakfast area and food was good and wait staff was on it!! We really liked staying here. We will come back the next time we come to Monterey again. Great job, staff!! read more

Clean..... Comfortable..... Modern..... Staff is nice..... Good location if you want to do things in the area... Across from a shopping center..... Need more staff..... But we will be back... read more

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To begin with, this hotel is super nice BUT the pool chlorine bleached my black shorts to WHITE and bleached my healthy hair even lighter. Also let's not forget about the burning eyes we experienced. This pool has too much chlorine and I could've gotten a chemical burn. FIX THAT POOL WATER! read more

Very nice location beautiful patio fire rings. Semi-view of the bay. But the most enjoyable part of our stay was a great customer service by Tiffany. Tiffany was very courteous and helpful she knows how to take care of the guest. I would highly recommend my friends and family to visit this Property. Great breakfast. And they really follow all of the Covid protocols. read more

This is by far, the nicest Springhill Suites that I have ever stayed in! I stay in some type of Marriott property about 9-15 nights a month and although I like the main chain properties, Springhill and the others alike, are easier to get in and out of and seem to fit better with the hotel allowance that my company gives me. When I mentioned to a coworker where I was staying (location wise), I got nervous as he said that I wasn't in the best place in town. I didn't arrive into the area until 8pm and yes there was a few odd looking houses on 2nd when I drove in, but the hotel was literally across the street from a nice shopping center and next to some new Shea homes, I felt completely safe. I was absolutely exhausted when I arrived and because I travel for work so much, I don't get that wow feeling at a new hotel or I hate to sound spoiled, but even an upgrade. A lot of weeks I stay in 2-4 different hotels a week, so I'm just looking for a place to eat, sleep and shower. Although I was tired, I perked up the minute that I got to the check in desk. I was greeted by the nicest gal (I think her name was Krystal) who asked me how my day was. She was so nice to have given me an upgrade, asked if I needed help with my bags, and even complimented me on the pants that I was wearing :). I got into my room and wow, it was unbelievably gorgeous! It didn't look like any other Springhill Suites that I've ever stayed in. It was modern, cheek, extremely clean and it smelled so new and fresh. The furniture was stylish and looked different than the many other Springhill's that I've stayed in. I was so pleased with the room that I took a bunch of pictures and sent them to my parents (who are also Marriott members) and posted them on Instagram...I was that excited and impressed! I was asleep with an hour or so of getting into my room, but I definitely enjoyed a great night of sleep in a comfortable bed with comfortable sheets. The next morning the shower was great and of course, the coffee maker was perfect for getting me ready for the day. Because I'm in a Marriott several nights a week I will say that I eat the same thing for breakfast most mornings, as all of their properties (unless they have a restaurant), have the exact same breakfast. Although I love their breakfasts, especially the English muffins. For some reason theirs taste so much better than the ones that I buy at the store. Of course they had other breads, eggs, meat, oatmeal, fruit, yogurt & juice. The one thing that differed this breakfast from the others though, was the experience that I had. A super nice gal was working who asked me if I was enjoying the food, took my plate when I was done and overall was just very polite. Lastly, I had sent something to the hotel and let's just say it wasn't the smallest box! After breakfast a guy behind the desk helped me open it and offered to get rid of the box for me. Bonus points for the guy (possibly a Mgr), that actually knew about the item that I had inside of it that I sell for work :). The lobby area of the hotel is spacious and clean with a bar area open in the evenings and as I mentioned, everyone that works here is extremely helpful and friendly. My only negative...I was only there from 8pm to 8am, so I didn't get to enjoy it as much as I would have liked. I will be back in the area soon and I'll definitely be booking to stay here again! read more

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Had the WORST customer service experience ever in any Marriott hotel Or In fact any service I have ever received. My Premium Elite status has no relevance here. This is just an extreme lack of customer service issue. We (2 adults and 2 babies listed in the reservation) were scheduled to stay for 5 days and 4 nights at SpringHill Suites at The Dunes at Monterey Bay On Day 2 of our stay, we requested a refresher service in the evening and were told that we would get just the towels at the moment and will be scheduled a full service in the morning. We waited till the next day and before we left the room just to be sure, we called and requested the cleaning service. It was about 9:30 am at the time and we were out of the room by 10:00 am. The front desk at the time, acknowledged and confirmed that cleaning will be completed before we come back. We returned around 9:00 pm and upon entering the room we realized that they haven't even touched it. No towels replaced, no trashed picked up, no cleaning or bed refreshed. Nothing at all. There was no note, no message on room phone, no notification on mobile or text. My wife called the front desk and Daniella at the front desk stated that the service request should have been placed before 8:30 am or will not be completed. We were NOT told this when we requested the service that morning or the evening before. When we are specifically requesting it after 8:30 and the front desk is acknowledging and confirming service will be completed, our assumption was that it will be done. To resolve the matter, I went down and spoke to Daniella and without understanding our situation, stated that we are being unreasonable and threatened us that she has the right to refuse service and told us if we like we can take our stuff and leave the hotel. She did NOT consider that we called the evening before and in the morning to confirm the room cleaning service, the fact that we have two little kids, the fact that we have been cleaning our own room for two days, the fact that we have paid a premium price, staying for 5 days, none of this and more. Daniella was EXTREMELY rude, did not have any empathy or consideration of what our real need was. She did NOT CARE to ask what we needed at the time or even felt sorry that may be her morning staff forgot to let the housekeeping know about our request. All she cared about was that we are frustrated and WANTED TO THROW us out of the hotel and our two little kids at about 10:00 pm at night. She mentioned SEVERAL times that we are free to leave and she had the right to refuse service anytime. Extremely unapologetic and unprofessional she kept on stating that she has been offering service and I am rejecting it. I corrected and reminded her that our actual ask for service was a full service cleaning. All she had been offering from a "service" perspective was towels. I really hope those cameras at front desk are working and hopefully our conversation was being recorded. Full service cleaning DOES NOT equate to TOWELS. It took me good 15 mins to explain that to her. Eventually, we had to clean the room ourselves. EXTREMELY Disappointed and Saddened with this experience. We decided to checkout a day early. We have stayed at Marriott properties from category 5 to 8 around the world. This does not reflect Marriott Bonvoy but We DO NOT recommend this Marriott location. Good luck to all the future guests here. Hopefully you don't have to deal with such lack of service. A few other items to note: We were in a 2 queen room, the AC is situated such that it hits only the bed closer to the AC. The rest of the room, barely gets cold There were no towels in the pool area and I had to call upon someone to get pool towels The so called breakfast is sub-par. Several food options across the street. read more

This is disgusting.. my kids find out there's blood on the pillow. My concern that's mean they don't change the sheet and pillow case.I don't know how to describe how this kind of hotel have lower expectations and how the person who clean it didn't change it.Hows they hire and training but not follow up-follow through for housekeeping work. read more

SpringHill Suites by Marriott The Dunes On Monterey Bay - Blood on the pillow - Hotels Near Me - Marina, California

We chose this hotel because it was conveniently located to our friends house. It looked new. The room look a little beat up in the bathroom. The layout is so strange. They call it "suites" only because they put a little glass divider in front of the desk area to separate the sofa from the bed. The TV is geared only to be watched from the sofa. Very strange layout. Definitely not a suites hotel with a suites price. Nice large parking lot. Nice firepit outside. The breakfast is nice. read more

This place is in a good location, a totally new and fine place to stay. Keep in mind, it's NOT a suite. It's one room with a DESK partially "dividing" the room. It's kind of funny actually because it's still the size of a regular hotel room. It is not like an Embassy Suites where you get two actual rooms. If you're not expecting a suite - it's fine. If you are, you might be pissed. Not thrilled with the noise level however - the room doors slamming and kids running in the halls and early morning loud voices. No one has manners or consideration for others anymore. And Housekeeping started banging on the door at 11:30 am despite the Do Not Disturb sign and our Bonvoy status of late check out. They came back every 30 minutes and it was quite annoying. I don't think we'd stay here again. read more

Negative: If you want Covid, stay here. They like to push it in your face about how clean it is... It's not. We found a pair of the last tenant's socks in our room, if that tells you anything... They comped us like 5%... When we escalated the issue to management, the General Manager was rude and dismissive of our concerns. Stay at an Airbnb, it's cheaper and it's going to be a lot safer. PS. The TV is extremely frustrating to use, so if you want to watch TV, go somewhere else. I build computers for a living so please rest assured that I know how to operate a TV.. PPS. For couples, there's only 1 mirror for when you're both trying to get ready... Positive: The roof deck is nice for sunsets and the motel (deeming this as such, now) is close to the highway read more

This hotel has a sneaky aesthetic appeal. Looks sleek, clean & modern from the outside. Touts West Elm decor. However, when you peel back a layer or two you find: -inhospitable front desk staff -room layouts that don't make sense. Example television is placed strangely, shower head & control for shower are on opposite walls. -noise..every open & closed door is easily heard throughout the hallways -"ocean view" Our ocean view room contained a sliver of water, mostly a view of a parking lot with a movie theatre. -EXTREMELY UNCOMFORTABLE BED If you are looking for an upgrade beyond sleeping on the floor, this hotel is not for you. If the bed in the room was more comfortable I would have happily given this hotel 3+ stars. Due to the intolerable, rock hard bed, my husband & I left a night early. read more

We stayed for 3 nights at this location. For a new hotel, the rooms appeared old with some stained and peeling wallpaper. The room was comfortable enough. The hairdryer was cracked but functional. We requested via the front desk staff for our room to be serviced and was placed on the list, however we came back in the evening to find it had not been touched. We were 5 people so the trash cans needed emptying and we needed new towels which we took care of ourselves. They are building a Home 2 Suites next door which we will stay in the next time. read more