I'm back here staying in Reno for work next week and figured I'd get here before the weather turned again. I had a good stay last time I was here. The location is super easy, just off the 580 freeway on South Meadows Blvd. Plenty of parking. There's lots of places to get food nearby, from pub food, to donuts or Chinese food even. My reservation was handled just fine by the front desk staff and my room was all ready and clean when I arrived. Everything worked ,like the WiFi, so I could get some work done. The bathroom was clean and water pressure was good as was the endless hot water for a 45 minute shower. Breakfast here is better than the one I usually get when I stay at Holiday Inn Express. The buffet has nice hot food, like sausage patties, either pork or turkey. Omelets and scrambled eggs and on weekends they have the best dang Belgian waffles. The coffee is available 24/7, so that's a good thing for me, I travel with my own big coffee carafe and just fill it up, so I have coffee while I work in my room. I'll stay here again if I'm in the area. read more

SpringHill Suites by Marriott Reno - Nice clean room - Hotels Near Me - Reno, Nevada

I was there for a 2 day scrapbooking event. The lobby was clean and orderly. They had Bellhop carts, to make unloading the car easier. The event room was clean and was set up for our event. There was ice available for our beverages. The housekeeping staff were attentive and kept the trash emptied. My only complaint was the ladies restroom was very hot. All in all, I had an enjoyable visit. read more

This review is for June 2025. We had a nice stay here. The hotel is pretty clean and modern. Our room is spacious and comfortable. Complimentary breakfast daily is a great plus. They did not have waffle irons to make your own fresh waffles. I prefer fresh waffles instead of the ones they had which was processed and sealed in a plastic bag. One thing, it'll be so much better if all Springhill Suites have two televisions instead of just one. One for the bed area and one for the sofa area. It's hard to watch tv sitting on the sofa or on the bed. Bathroom in the room is nice but has a small sink and small vanity. Much better if there's more shelves and more towel bars in there too. The surrounding area of the hotel is nice and convenient. A Starbucks and a gas station is in the same parking area of the hotel. Shops nearby too. read more

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3/23/2024- We had a credit and decided to use it for a room for the son. Fortunate to have a variety of hotels in our neighborhood.. especially when you have out of town family that can stay nearby. Frustrating when you call the 800 number and the call center is very pushy..and stated we couldn't use our credit.?? Took a bit to find a direct line to the hotel.. When they did answer, we were able to get the correct answer and able to use the credit. Checked in yesterday.. Son was very impressed with the room!.. He can pay next time.. lol.. Glad we were able to have a good experience.. read more

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We stayed here on our last leg of a road trip across America. Location is nice, about 10 miles from downtown Reno. Ample parking even though you have to pay $8 per day. Rooms are nice and spacious, we got a 2 Queen and sofa bed suite. Free breakfast was nice. Front desk staff were wonderful. The hotel needs to replace the toilet seats that are showing signs of wear! I'm glad to be a Marriott Bonvoy member. read more

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Parking, plenty. Gas right out front of the location Nearby eats, plenty of options; Pizza, subs, Asian, cafe. Tammy at the front desk was super friendly, fast & efficient. Room was nice & spacious. Great lighting. Clean bathroom. Great & fast working AC unit. Complimentary breakfast buffet had the usuals. Great lobby seating. Business center is a cute & separate area located by the elevators. Has its own tv, & fake fire place. Located next to it is outdoor seating area with an actual fire pit. Didn't use their fitness area or pool, but looked clean. read more

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Overall a fantastic hotel for the price. It's obviously not a 5-star hotel, but for what it is, it definitely does the job well! Location: pretty far from downtown reno and the airport. However, the closest Marriott hotel to Mt. Rose. Away from the hustle and bustle of the casinos which is perfect if you don't want to be in that area. Very secluded. There is a gas station right in front which makes it convenient for travel! It is also right off the freeway so super convenient to get to. Rooms: Fairly new construction so the rooms were looking nice. As seen in the pictures, each room is a "suite" so they are massive with a living area, sleep area, and bathroom. Plenty of room for 3 adults. The temperature regulation was good, especially being in a city that gets super hot during the summer and fairly cold in the winter. Food: complimentary hot breakfast in the morning! Definitely nothing to rave about and not one of the best hot breakfasts I have had; but included food is always nice to have! Service: the front desk lady that helped us out was extremely nice. No other interactions with staff. Overall: Yes this is no four seasons. But if you judge it based against its counterparts, it is a great, fairly new hotel, away from the business of downtown Reno. Would stay here again! read more

SpringHill Suites by Marriott Reno - Double queen room - Hotels Near Me - Reno, Nevada

The good is the neighborhood. Lots of restaurants, groceries, shops. Plenty of trails around. Fairly close to airport. The staff are nice too. The bad is that I pointed out mold on the English muffins at breakfast to the food prep lady. She was astonished. It might be a one off. Also, the acoustic protection and isolation between rooms are terrible. Stay away from the rooms with suite doors. If anybody is in next room talking to loved ones, etc. you might as well just open the door (suite doors). The construction didn't provide any acoustic design to keep rooms quiet. The staff were very nice to me and did kindly let the adjoining room know that I was privy to all his professed love for wife, embarrassingly so. It's cheap construction. I'm surprised it meets code (or lack of code). read more

The hotel is clean. THERE ARE NO SAFES IN THE ROOMS. The morning breakfast has gone down a little bit with not as many options as last time. To many greasy meats and no egg options except hard boiled. The Wi-Fi in the rooms and lobby are lousy. They need to get that fixed especially for the business travelers. The electric window shade in the room did not work. That is something that should be checked on a regular basis. It was annoying not being able to open it to get a view outside. By the business center the staff should not be allowed to play their music so LOUDLY. It was irritating during our stay. read more

Every Christmas break for the last 8 years we have been staying at this hotel. It's convenient. Clean. Accommodates our family of five. I'm not sure if it's the new management, but this stay wasn't the best. Of all the three nights we stayed one of the elevators was not working. We stayed from the 27-30, so a bit after Christmas and right before the New Year. The hotel was booked (especially on Monday the 30th). On the last night, I wanted to use the gym to get a quick run and it was full. Not one of the five piece of equipment were open for use. It was a Monday. I was surprised as I never had this problem before. Finally, at 10 PM when I decided to check if any of the machines opened up, I noticed that, one of the three treadmills was broken. Finally, we get home on the 30th and my 8 year old son says that he left his remote control for his astronaut projector that projects stars on his room ceiling. He described it sitting on top of the armrest of the couch closest to the door. My husband kindly took the sheets off of the pullout bed (a touch bigger than a twin) and even my eldest daughter said it was left there in plain sight. I called that night (8 PM) and they requested I call back tomorrow AM 11-2 PM to be precise. I asked the girl at the front desk if she could write a note saying to check the couch (as people were staying one night in that same room, surprise surprise). I suggested in between the tight cushions or perhaps it may have fallen off the couch on the side or underneath. She did not do so because when I called yesterday again they said nothing was turned into Lost and Found. Of course not, it was probably thrown away. All of these incidents got my quite perturbed. Especially since that was my sons' Christmas present and he only had it for 4 days. read more

Second time I've stayed here and I really love the size of the rooms and amenities. Staff were friendly and accommodating, even were able to honor a later check out. Facility and rooms are clean, including a small but adequate gym and indoor pool and spa. Nice sitting areas on each level by elevators, as well as ice and bottle fill stations accessible. Rooms have a small coffee station, small fridge and microwave too. I would have rated 5 stars but our room didn't get any hand soap and few other standard bathroom amenities were missing. The shower/shampoo and conditioner were really nice. Air conditioner worked great, a little loud, but kept us nice and cool. Affordable rate at about $200 per night on a weekend including taxes. Will stay here again read more

We had ski passes at Mt Rose, and this is the closest Marriott property to Mt Rose (about a 25 minute drive). In terms of location, it's definitely not scenic as most of the views either consist of the freeway or a gas station....but the proximity to the freeway does make it convenient. It's also located across the street from a shopping center that has a lot of options including a Starbucks, Sprouts and Blaze Pizza. The rooms are relatively roomy for single rooms. I'm never sure why they call these rooms suites since they are all one room; the desk with the tall back provides a bit of a barrier, but it's all one room with a "partitioned" seating area. The room had a microwave and a small fridge. If you are trying to eat a meal in the sitting area, it does get a bit tight with more than two people. My only complaint about the room is that the bathroom has a large frosted glass pane so if anybody goes to the bathroom in the middle of the night, the light is relatively bright. One of the benefits of the SpringHill Suites is the complimentary hot breakfast which consisted of eggs, potatoes and meat (sausage and turkey sausage patties), oatmeal, yogurts, juices and coffees. There aren't any waffle makers like the Residence Inn, but there were packaged waffles on the weekend (not sure if that was an Easter thing). Even though the seating area is large, the tables can get crowded. There are free charging stations at the back of the hotel. read more

First Marriott Hotel experience gone wrong. The pillows smelt like swimming pool/chlorine, the smell woke me up throughout my nights sleep. The shower towels smelt so strong of bleach. & I received an unwanted 6am alarm clock wake up. I shared this feedback with the front desk lady and she just said sorry. Wish she would have offered me some hotel points at the very least. On a positive note, they had a free breakfast buffet and free parking. ***update, I was charged $8 for parking and was not told this at check in or checkout. Management Team - please train your staff to improve the customer service experience. read more

Why all the negative posts about this hotel? I just returned from a 3 night stay. The hotel was clean. The bed was comfortable. The staff was friendly. There was a pretty good morning breakfast each day. There are plenty of food options nearby, many within walking distance. They currently aren't cleaning the rooms every day. For me, that's not a problem. No strange people inside my room. I don't need my bed made every morning. There were plenty of towels to last my entire stay. I'd stay here again without a second thought. read more

I called a week before staying here and they assured me that the hot tub was working at 100% when I got there no jets( which was the reason I got the room) needed the jets on my back after a hard week at work.. when I asked they said they had the part and were gonna fix it but never happened after I saw the maintenance man just walking around doing absolutely nothing I wasn't surprised the breakfast is the other reason i got this room in the pictures they make it look amazing no that's not how it is.. the eggs weren't real had no flavor and were old and cold probably from the day before on the second day they definitely used leftovers yucky the potatoes were definitely from the day before nasty as we set there and people open and close and Passover with the same disappointment and disgusted look on their face I never eat cereal but I had applejacks.. and oatmeal that was sealed up.. such a disappointment I was looking so forward all week to an amazing hotel breakfast and got the opposite.. the room had mold on the ceiling in the bathroom and a little in the shower also there was food particles and debris on the carpet and corners in the room and the whole time we were there I never saw a maid.. the service was amazing from the lady who works mid-shift.. unfortunately I cannot recommend this hotel and also the put very loud annoying sports news casters on the tv at 6 am during breakfast read more

We stayed here while on our road trip and we had a great time. I posted a review on our YouTube channel https://youtu.be/rhDCddXgxFI It's a great clean room. The staff was super friendly. The morning breakfast was good. I do appreciate that they had turkey sausage as an option since our family does not eat pork. We stayed in the two queen room. There was plenty of parking. Plenty of space to put all the loads of stuff that we had. So many outlets to plug everything in. USB ports galore. The bathroom was super clean. The water pressure for the shower could have been better but it was still very nice. Our EV was able to charge while we slept. Easy access to the freeway as we continued to our next stop. read more

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I called the front desk in the middle of the night to report the AC was blowing hot air and not working, no more rooms to switch to, so the front desk receptionist said call back at 6am to talk to the manager Vanessa. I called back at 6 and talk to Vanessa she said she would have to talk to the GM and she would get back to me. I followed up later that day and she said he could take $20 off my stay. I asked to speak to him, and he never returned my calls and or email. I was fed up and called corporate. They made a case and it stated that I wanted a follow up. I called back a week later and they said Vanessa closed the case w/o any case notes. They reopened the case and she closed it again saying the customer is not getting a refund or anything because the AC was up too high so it blows out hot. Mrs. ma'am that means it BROKEN. Corporate took care of it, but the management (Vanessa) and the GM whoever he is, are a joke and have no Management or Customer Service skills. read more

Here for five nights ... I will update as I go: Made my reservation with points, months ago. Check-in: Although I am lifetime gold (for staying over 365 paid nights in their hotels), the desk clerk said I had no reservation, causing my heart to just about jump into my throat, then miraculously "Oh, here it ... I needed to scroll down further." Then, even though my profile says I prefer high floors I got "Oh, sorry, we're at 100% occupancy and the only room left is on the ground floor next to the ice machine." Lovely. No pre-planning went into their room assignments. Night 1: * The mattress is not very good! I woke up at least ten times (I am usually a sound sleeper) to shift positions. * There's a device on the ceiling that strobes every two seconds. There's another device that continuously blinks red. * The thermostat keeps the room at 76 degrees, even though I've set it as low as 63 degrees. * The pillows have no substance to them, but saw that coming and brought my own. * Nice suprise when it's shower time! The door is installed in such a way that there is no way to turn the shower on without actually being insode the shower enclosure, making it virtually impossible to turn on the shower without getting a solid dousing of ice cold water. * Due to regional wildfires there's a lot of smoke in the air. Our hallway was isolated from the main lobby at night, keeping the smoky air in the wing our room is in because we're unable to ventilate. Night 2: One of the few amenities here is an outdoor patio with a fire pit. So, last night we decided to relax on the patio and enjoy the ambiance of the fire pit ... which didn't work. The gal from the the front desk came out and gave it a try since (ha ha) there's no maintenance on staff during the very hours (evening) that one (or two) would be inclined to sit on the patio and use the fire pit. So, she couldn't get it going either. So no soft glow of the firepit glowing the darkness to relax the guest. I suppose it wouldn't have mattered too much because ... ... There's what must be an 8,000 lumen spotlight right over the patio? Who thought THAT would be a good idea? Was any forethought put into the architecture or engineering of this hotel, which brings me to this story within a story: My girlfriend and I had to get up pretty early this morning. Since it takes her a little longer to get ready than it tales me, she jumped into the shower first while I laid in bed dozing for a few extra minutes. That was until a hidious scream pierced the early morning darkness. Well, what happened is she went to go use the shower (see the picture). You tell me how anyone can get into that shower, turn it on, and not be heavily doused with ice cold water, and NOT SCREAM? ... more to come ... read more

SpringHill Suites by Marriott Reno - As one who is an engineer by profession I just had to laugh when I saw this ... until I heard my girlfriend scream every morning of our stay - Hotels Near Me - Reno, Nevada

We stay here every year because of how nice it "was" until it wasn't. We were there from 7/23-8/2/24. We experienced homeless people outside the doors in the parking lot. and lots of shopping carts belonging to homeless. Also, one day I was using the staircase to get to my 4th floor room and there was a homeless person in the stairwell sitting on a step (a man, I'm a women and it was very scary. My husband called the girl at front desk (Joanna I think or similar, she's worked there for at least 2 years ) to call the police and she refused. She is very rude and should not be working in the hospitality business. We asked her to have the manager call us the next day as he was gone for the evening. She said she gave him the message. We could never find him and he did not call (Caeser I think the name is). We also called the corporate office to complain and they were very unhelpful too. Just a terrible thing to have happen and no one at Marriott cared. I would NEVER stay here again. It's also not as clean as it used to be. K. Oliszczak read more

Let's see call for toilet paper to be brought up to the room no big deal... 20 minutes later nothing no call no knock nothing called front desk she informed me that house cleaning IS ABOUT TO GET OFF.... hmmm still working that I can come get it . So they are finishing rooms but no one can bring it . No apologies no solution's other then run down and get it because house keeping is about to get off... walk down stairs two people there Marriott property that is not representing the brand well. Make sure to pack your toilet paper because they don't bring you any read more

Great hotel ! Staff was amazing, the rooms were nice n clean. You can connect your Netflix to the tv Indoor pool was good. The continental breakfast was ok. Easy off the freeway location! read more

Good customer service by Carlos and Kelsie, but horrible management. It may be a nice hotel... But the management, specifically Caesar, was ridiculous to even get in touch with him. He is not on the property, I stayed there five days... Was told I could get a room comped, that did not happen. Furthermore, I would never give service to this hotel again, especially being a local of Nevada for 28 years. Do not come here. read more

Addendum to my initial review. At the time my complaint of guests without masks...masks were mandated in public areas. My review stands. I like the place. read more

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Be careful ... this place nickels and dimes the guests: 1. Charges $8.00 per night for parking, even though (i) there is no security patrol or responsibility for break-ins or damaged cars, and (ii) there are not enough parking spots, so you could find yourself parking in the defunct restaurant 'Steaks & Shakes' along with the homeless camping out there or in the lot for the adjoining gas station. Basically, you are paying $8.00 as a hidden up-charge for nothing. 2. The hotel does not tell you on check-in that there is also an up-charge for using a credit card. Presumably you are supposed to carry a wad of cash if you would like to avoid this charge. There are numerous suite-type competitive properties in the area - including a couple across the street - that do not add these sorts of useless or hidden up-charges. Good Luck read more

Greetings! Greetings and salutations! We only stayed one night and wanted to check it out since it was newer and we hadnt been there yet. My decision is its just meh. I did like how all the doors are on an angle, its kinda weird in a cool way when you are walking down the halls. The room itself, more modern than I would prefer though I did like the bench over the air conditioning unit and the beautiful wooden tray on the coffee table. There is plenty of storage in the bathroom as well as the room, no worries there and the couch pulls out to a trundle bed not the typical fold out sofa bed you see Marriott have. That was a first for me. The bench over the a/c unit though seemed to make the unit noisier like perhaps the air is blowing against it somehow causing a lot of racket. It sounded constantly like a train running but if you turned it up on high oddly enough it wasnt as bad. Weird. I dont care for the frosted glass bathroom doors, when someone goes potty at 3am, believe me, you know it! The water pressure was so bad, I would call it non existent we didnt even wash our hair because you would never get the soap out, we barely got wet, truly worst pressure we have encountered and we travel frequently. I did like that there was a kcup machine in the room though we didnt use it because we didn't have any creamer and I can't have coffee without it. Well, I can of course, I just choose not too. This was the first Marriott (we stay at them exclusively) that I have seen these style beside lights. They have two different lights that you can turn on, cute, I like those, they can stay. Lol The desk was set up like another location in Reno but with a much nicer desk chair and frosted panels that opened into the bed area. I tried speaking into the microphone light and ordering at the walk up panel windows but no food ever came. Lol This was February, 2021 super cold but the room was so hot even with the air conditioning running on high. I would never be able to stay here in the summer, I need my room cold for sleeping and we could never get it cooled off. Thermostat said it was in the 60s in the room but no way was it that cool. For that reason, I am out! Lol I didnt take photos of the whole room cause come on we have all seen a bed and those type you can see on their website. I choose to show stuff I would want to see. Blessings! read more

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Visit during Covid... Disappointing really not the Marriott experience I'm used to. Hotel is located outside of downtown Reno. About a 7 minute drive the the Atlantis. Your view choices are a freeway, construction, construction with view of a hospital or shopping center with some mountain peaks. Only four stories to the building sharing lot space with a gas station. If reservations are made directly through Marriott you can check in online. If you a third party was used then you have to check in with the front desk staff. Front desk staff is always in the back room and there is no bell to get their attention. You have to wait until they come out to help. Our first the late that helped me wasn't the Marriott customer service I expected. She seemed upset that I had a third party reservation. When she couldn't find my second room she shrugged her shoulder told me she couldn't help me and to call Expedia. I didn't make my appointment through Expedia. Once she finally found it was not friendly at all. Only gave me one key for each room. Attention families- the rooms don't have a kitchen just microwave and fridge. Due to Covid Housekeeping comes around once a week and an appointment must be made for service. The bathroom is right in front of the beds. There no soft light and both bathrooms lights are attached to the fan. No tub, just shower. Small walk-in closet but no clothes dresser. Two small drawers under the TV and that's it. The TV is awkwardly placed. TV is not centralized so get ready for neck pain. TV is right in from of a separating wall. Very odd set up. Hotel offers breakfast. Well, during Covid IT IS THE WORST! Very limited selection. Frozen breakfast burritos everyday, plain and blue berry bagels, Honey Nut Cheerios and Pops cereal. Weekdays they offer waffles. Staff pours the syrup and my waffle was all soggy by the time I sat down to eat. Coffee was not hot and not strong at all. Very disappointing. Breakfast from 6:30-9:30am. Must be there before 9am other staff is cleaning up and there's nothing left. Housekeeping- They only clean the room every 5 days. Yes, every 5 days. If you're staying less than 5 days you will not get new clean sheets . You can request towels and toiletries but that's it. Two stars because they did have the pool open during Covid. Only 10 people allowed. Must sign in and out. No hot tub during Covid. Pool is small 5ft at the deep end. I don't recommend unless you have absolutely no choice. Will not be returning. read more

SpringHill Suites by Marriott Reno - Breakfast every day during Covid. - Hotels Near Me - Reno, Nevada

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Why is it that hotels that have nice thick mattresses can't get sheets to fit the mattresses? Even before we went to bed the first night, the fitted sheets weren't covering the mattress corners, and in the morning, the sheets had loosened from the mattress corners. We had to "fix" the sheets every night Breakfast: crustless spinach quiche and sausage skillet were just lukewarm in their warming pans. We didn't try the turkey sausage. Oatmeal with a good selection of toppings, Bagels and muffins were available. Shower water pressure was one of the worst I've had in a hotel. Extremely low water pressure (probably due to local water restrictions) and even adjusting the shower head didn't make it any better. It probably took about 3 times the amount of time as I would normally need to rinse the soap/bath soap off - so, low water pressure was certainly not helping to conserve water. Room heat/ac worked perfectly and kept a nice even (and quiet) temperature Large, comfortable, clean room Bed and pillows were comfortable read more

This place is a disgrace to the Marriott chain! They tell you they won't change your sheets or towels because of Covid for 5 days!!??? They will though come in your room and pick up your dirty linens and leave you clean so you can change your own sheet, clean your own bathroom and collect full fare for the room? RIDICULOUS! Terrible customer service and a smart ass for night clerk Carlos should be fired! I don't need to here about why your keys don't work! Never will I stay here again and I'm a titanium elite member?!!! read more

Ok stay they need to update the credit card terminal charged me 8 times for hold. The bed needs to be replaced, worn and to bouncy. It seems as if they purchased it used on Craigslist. The location of the hotel is in a prime area. Eggs for breakfast were crumbles had to eat with a spoon. As well they could utilize purchasing another waffle and toaster. About 15mins away from downtown Reno. Stay again, maybe? read more

This hotel is very new looking, breakfast is adequate. Next to a lot of new development, has a sprout across the street if you need anything. read more

SpringHill Suites by Marriott Reno - King room - Hotels Near Me - Reno, Nevada

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I'm going to start by saying we've stayed at this hotel numerous times, as our in-laws live a few min away, and we prefer to stay in the hotel whenever we come from the Bay Area to visit them. Our first few stays with them were pleasant, however things have been going downhill. Last couple of times we've asked for a crib to be set up in our room prior to our late night arrival and 2 out of 2 times the request wasn't fulfilled, so we found ourselves in the room with a sleeping baby in our arms and nowhere to put her down to sleep. Prior to our last visit I called a full day ahead and asked for a crib, letting the front desk attendant know that last couple of times they failed to do it, and we REALLY need it this time. He found out reservation and promised to take care of it. Upon our arrival at 10:30 pm we were told our reservation is cancelled by Expedia. I had to get a hold of Expedia while standing at the front desk with my baby sleeping in the car. Expedia verified on loud speaker that nothing has been cancelled on their side, and they made no such phone calls. Hotel staff said there was nothing he could do, because it was showing cancelled in his system. I had to raise hell to get him to give us keys to our room that we paid for for 2 nights, and I showed him proof of payment on my Expedia account on my phone. The next day upon our return to the room we found that they deactivated our keys. I had to go back to the front desk and do more arguing with the staff member while my husband was holding a our baby who was running fever at that point. Complete circus. No one EVER owned up to their error or apologized for inconvenience, even more so, the front desk guy was raising his voice at me, saying that because of me they called and woke him up in the middle of the night the previous night. Extremely disappointed... read more

Let me start by saying I have been a loyal Marriott member for 13+ years now. Even when the company I work for wants us to use another. Many times I stay at a Marriott property when the rest of my sales team stay at Hilton... which makes it difficult to coordinate travel plans. Doesn't matter I make the adjustments and if I have to walk over to their hotel to meet before heading out for the day I do it just to stay loyal. That may change due to this property I booked a stay that was to begin on 4/14, something came up and I needed to move that stay forward a couple days to 4/17. I called the Corp number, as I have done for a decade, to make the changes - as normal I was told "not a problem, we have made the adjustments, have a great morning see you in a couple days". This service is why I continue to stay at Marriott, their willingness to accommodate my business schedule made them head and shoulders above the others IMO. Tuesday 4/16, I noticed on my Marriott App that I was checked in at the hotel and my stay was in full swing... Apparently someone at the property changed my stay back to the original date without my consent or knowledge and subsequently I have been charged a "no show" = the full amount of the supposed stay. I spoke with a member of their team today and was informed that they in fact "do see the reservation date change, but sorry nothing we can do to for you" I then left a VM for both the GM Cesar (?) and Sales Director Jaz (?) with zero return call, they both left it up to the frontline employee to handle - Great Leadership Skills! Absolutely Amazing after this many years and total nights (below snapshot from the Marriott Bonvoy App) this is what I get for my loyalty... if you still continue to stay here when in Reno be warned Lifetime Nights Total Nights:593 Lifetime Statistics Years as Silver Elite:13 Years as Gold Elite:11 Years as Platinum Elite:10 read more

Travelers beware, this hotel does not play nice with third party bookings which is surprising for a Marriott product. My wife and I can into town for a retreat. We checked into the hotel, stayed our first night, went to the retreat and came back for the evening. When requesting toilet paper the front desk person became hostile. Telling me my room is not paid for and that he needed payment. As stated, I had come to the front desk for toilet paper, and did not have my reservation information or any type of payment. I stated I would need to get that for him. I started to walk away and he then repeated that I needed to pay. I said I did not have my credit card but would come back to show him my confirmation. The desk attendant repeated a third time that he needed payment, either ignoring my explanation or refusing to believe that I needed to get something to make said payment. At that time I walked to the elevator, back to my room and collected my reference information and my wallet. I went back to front desk and showed him my confirmation. He stated that this Marriott hotel does not work with that third party booking company. He asked to see the original form of payment so he could confirm with that company that a payment had been made. Instead of confirming with that company he charged me again for the room. The next day we pointed this out to the hotel and they again said they do not work with third party booking companies. It is not on me to dispute the charge. The reason for giving this hotel more than 1 star: the best was comfortable. I will not be staying at his hotel again and will think twice about booking at any Marriott product. read more

The hotel and my room were very clean it felt brand new, I'm not sure if it is or just really well kept, but this made me very happy. The towels and bed were soft and luxurious. I'll definitely be staying here again next time I visit Reno. read more

Do not enforce mask mandates. Nice location. Appears clean. Nice pool. No maid service for 5 days. Empty your own trash, ask for towels. Nice breakfast. read more

love the area! it's calm and quite. the rooms are spacious and beautiful. we got the 2 queen bed with sofa. the sofa has a pull out bed at the bottom, has a desk area, microwave, fridge, and a beautiful bathroom! you're right by many food places, stores and even gas stations for a quick stop! would come again :) they also have an indoor pool/hot tub!! read more

Convenient location near the highway away from downtown. Our room was quiet and large compared to some hotels with a nice work desk if you need this. The bed/mattress was very comfy, soft yet firm. Breakfast was ok, still not offering unwrapped breads for toasting which is what I prefer. Pre packages stuff is sickly sweet and not appealing. Parking was well lit, some markets and stores nearby very walkable. Room lighting could use improvement..very dull lighting. read more

In general this is brand new ultra clean and modern hotel with very comfy beds and nice gym It is however close to freeway so remember the noise is the factor Breakfast was delicious with lots of choices however note to the owner : instruct your breakfast stuff to don't hide all the food and attack tables like locust at 9:20 Buy them watches maybe ? I really despite hotels when breakfast has an a army type time cutoff And no I wasn't late for breakfast :) Other than the staff the hotel is top notch ! read more

I saw that this was a recently built hotel so I wanted to give it a try. The hotel was very clean and conformable. Great location right off the freeway and no noise. Plenty of food around the area. Rooms were standard Spring hill rooms. Still smelled like new paint for sure. Would definitely stay here again. read more

First time staying here.. Love this place I had breakfast with your stay which is nice to have coffee in the morning. read more

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