Given the scale of our stay--six rooms booked for a group--I think it's worth sharing a…read moreconstructive perspective for future guests and, hopefully, for management. To start, the check-in process was far more difficult than it should have been. Despite notifying the hotel in advance (in writing, through their app) that we would be arriving early, one of our confirmed reservations was canceled. This created a cascade of inconvenience: one of our guests was left without proper accommodations for part of the stay and had to spend a significant amount of time working from the lobby. For a property operating at this level, that kind of breakdown in communication and inventory management is surprising. The front desk experience, specifically with Stephanie, was another challenge. The day before our scheduled checkout, she called asking why we were still in the room--seemingly unaware of our actual reservation dates. She called again later that same day with the same concern. While she did eventually apologize and acknowledged the mistake, the repeated interruptions had already created unnecessary friction. What was more concerning, however, was a lack of situational awareness. The same guest who had been displaced due to the reservation issue was later approached in the lobby--while dressed in business attire and actively on a call--and asked whether he was a guest of the hotel. Given the earlier issues, this came across as both disorganized and, frankly, dismissive of the inconvenience already caused. I want to be clear: these are fixable issues. With better internal communication, stronger training around guest management, and more attention to detail, this could be a very different experience. But as it stands, the front desk operations--particularly during check-in--fall short of what one would reasonably expect. For those considering a stay, I would recommend confirming all details multiple times and being prepared for some inconsistencies at arrival. And for management, this feels like a clear opportunity to invest in training and process improvements, particularly for guest-facing staff.

The location is great. Staff friendly. Rooms clean. The Bounce use for guest luggage needs to stop…read moreasap. It's not worth it. Charge me for parking before you charge me per bag for holding my luggage because my room isn't ready yet. Not only that, we had to scan a QR code to setup an account to complete the transaction. Not even a possibility of a room charge. I've never heard of a major hotel chain doing this for it's own guests. Even Vegas doesn't do this. Ridiculous.

I've been staying at the Hampton Inn in Sparks (next to Legends Bay Casino) on my second…read morereservation - a total of 21 days booked - and my prior stays were fine, so I had high hopes. The morning check-in went okay: a new front-desk employee did her best, issued new keys, and said she'd marked my room as cleaned so I could be rechecked into the same room. Unfortunately the recheck-in process wasn't communicated to the rest of the staff - I had three different housekeeping attendants knock on my door at different times asking when I was checking out. That would have been salvageable, but the night shift was worse. I returned around 9:45 PM exhausted and could not get into the building or my room with the new key. The desk only had one clerk (Sheena) who was on the phone and assisting another guest; while waiting I asked if another staff member could help and she shook her head no. The first guest was apologized to, given water and an item from the store, and sent on their way - I received no apology or acknowledgement despite already having completed check-in and being a multi-week guest. I left feeling like a nuisance. I'm disappointed and frustrated. Management needs to improve communication between shifts and train front-desk staff to prioritize locked-out guests (and show basic courtesy). I won't be staying here again unless things noticeably change over the coming weekend - there are plenty of other hotel options in the area.

I love this particular property in Sparks! I would rather stay here than anywhere in Reno proper…read more It sits aside the marina and has a beautiful view. It is new and very clean. Staff is friendly and attentive. This Hampton portrays itself like a higher end Hilton property. There are also a lot of eateries and stores close by if needed too.

Best Western is right off the fwy in Sparks We only stayed…read more1 night due to I need to take my Sister in Law back home. Very friendly and so helpful and polite at front desk Friday was sure a busy afternoon and they have Resturant to inside called Giambi's With a large pool and Jacuzzi that was nice hung out by the pool Our room had 2 Queen beds for the 3 of us Bathroom was clean And there pet friendly too That was good for my niece lil pug and kids too

The service from beginning to end was great. Our room was…read moreclean and spacious. A walk in shower is always a plus for me. Their rates are the best in town. The breakfast in Gambi's was good. I will stay here again.

A desti action report, Peppermill Resort Reno has many things to offer. Our room was on the 14th…read morefloor with a nice view. Anthony checked us in, very professionally. The room was clean and accommodating with basic amenities. We used their Tuscana Spa for pedicure and massage services and lovednit. Last night we ate at Chi, their Asian fare diningroom and loved it, too. There isca Walgreens about 2 blocks to the right side of the resort, and I found it very convenient. We had coffee at their coffee shop this morning, wishing they had a Starbucks. But their coffee was very good. We watched the Marocco vs Canada game in the lobby and had a margaritas and a Cranberry Juice. The bartender was super friendly. Our children will join us tomorrow. But we like everything so far. Not fancy like Vegas, but personslized.

Tight slots. Only place Ive seen where I regularly get less then $10 on bonus rounds or fire orb…read morebonus rounds on Dragon link where other places Im getting at least in the $20's if not $100 plus dollars on those bonus rounds They need to re tune or reprogram their machines

Flew into Reno late at night for a wedding in Tahoe the next day and wanted to find a cheap option…read morenear the airport. For $73 for our stay, this place was an absolute gem! We arrived around 11:30pm and there was a sweet girl who easily helped us check in, and marked up a map to give us precise directions to our room. The room itself was clean and very comfortable. The shower had amazing pressure and was spacious. The bathroom came with body wash, body lotion, shampoo, and conditioner. The AC worked well but was a little loud as it periodically turned off. We grabbed a very quick breakfast the next morning at their 24/7 diner, and it was actually so beautiful inside?! I was very impressed with the decor! Even at 8am, every employee we encountered was attentive, kind, and made our experience enjoyable. My fiancé literally just got 3 scrambled eggs and coffee to tide him over so there isn't a ton to report on the meal, but he was happy! There were 4 mini water bottles waiting for us in the room, a keurig machine with pod options, an ice machine near the elevator, and a filtered water refill station! Also a vending machine for purchasing items. Only knocking off a star because.. well.. it's not a 5 star hotel haha. The AC was a little loud at night, and we were bummed there were no table games for a quick blackjack game as the website does say "The Western Village Casino is a winning environment where you can play the best in slots, table games, and more". However, I don't think I've ever found a better bang for your buck hotel in my life.

After years of visiting here, we are leaving very upset. Hate complaining, but was treated very…read morerude here. None of this was a problem before. Took 4 attempts to get a blue moon. The first 2 girls didn't bother to tell me they were not coming because they didn't "Think" I was playing. I was, I'm at casino to play with 3 family members, after I lost a couple of times, we joined up and played together, pooling our money. All I wanted was a blue moon. One girl finally was nice enough to bring me my beer, I tipped, and she explained to me what was up. Don't feel it's right. Later I asked for an AMF drink, girl doesn't tell me anything, then comes back to tell me it's 12 bucks... I understand if policy has changed or whatever, but after speaking to a manager they felt it's better to throw away the drink, instead of explaining to me what was going on. Just upset, as we come here to play, eat wings and drink, always have, but never will again. It should NOT be this hard to get a drink at a casino.

Wow, what a gem! This place reminded me of the early 90's…read more. I felt younger visiting this place! The ceilings are lower and the place is huge . The staff was amazing.everyone knew me by first name. We stopped in Virginia City which was ok and Reno was packed!

The room itself was about what I expected, so I don't have major complaints there. My issue is with…read morethe valet service. In the morning, we waited over 30 minutes while valet staff searched for another guest's lost key. Later that same evening, we ended up experiencing the exact same thing ourselves. The valet staff lost our key and it took over 20 minutes for them to locate it. They did not think to hire more staff for the busy Memorial Day weekend and the basketball/volleyball/adult softball tournaments that were going on in the area. The night before we had to leave our car halfway in the street because valet was so backed up. The guest service manager told us to leave it half away in the street. The next day the same manager blamed the desk agent for losing our key when they did the same thing in the morning when she wasn't there. Unfortunately, this caused us to be late to a magic show we were attending at Grand Sierra Resort. I understand mistakes can happen, but seeing the same issue happen multiple times in one day shows a serious lack of organization and professionalism. Valet should make the experience smoother, not create unnecessary stress and delays.

If you're looking for a hotel that truly understands hospitality, this is it. Fairfield by Marriott…read moreInn & Suites Reno Sparks absolutely stands out, and it's because of people like Larry Cardarelli. I stayed here previously and was genuinely hoping Larry was still part of the team, and I was beyond thrilled to see he is. Larry is the definition of professionalism and hospitality. He doesn't just do his job, he elevates the entire experience. He checks in on guests, makes you feel welcomed, and somehow remembers faces in a way that honestly feels like magic. With how many people come through those doors, the fact that he remembered me made this stay feel incredibly personal, like coming back to family. And then I walked into my room and found the cutest little towel puppy waiting on the bed. That moment right there, that's the kind of thoughtful, unexpected touch that turns a stay into a memory. It genuinely made me smile. The rooms are spotless. I'm very particular about cleanliness, especially bathrooms, and this one exceeded my standards. Everything was immaculate, fresh, and clearly cared for. This hotel has something special going on. It's not just clean rooms and a good location, it's the people, the attention to detail, and that feeling that you actually matter as a guest. Larry, if your leadership team is reading this, he is a standout employee and a huge reason guests come back. Please recognize the impact he's making. I will absolutely be staying here again.

This hotel is standard and meets all basic needs. Complimentary breakfast was standard, and parking…read morewas free (although they give you a permit to put on your dashboard). I appreciated the complimentary fruit offered near the check-in desk. I had a room facing the freeway, so there was constant noise throughout the day and night. I think the TV here was also missing a few channels (like Disney). Location was fine but not as nice as the Residence Inn by the marina. I had a comfortable stay and would recommend it if everything else in Reno was booked or too expensive.

Hell yeah love GSR. Room was spacious, clean and well maintained…read more The food at all the restaurants we ate at was delicious. Staff are all very friendly. Pool is nice, needed a cleaning after the hella windy day blew debris in it nonstop. Life guards were attentive. Spa level had the kids arcade, bowling alley, shops and white rabbit theatre. So much to do. Housekeeping was very short staffed, our room wasn't able to be cleaned daily, needed to call for towels etc. Valet is busy as hell too. Takes 10-15 minutes to drop your car and 20-30 to get it back.

Another year visiting this place, and unfortunately, not much has changed since my last stay. We've…read morebeen here since last night, and I wanted to share some of our experiences. The room was okay--nothing special, but no major complaints. The Starbucks is always packed, which seems to be the norm here. Today, I visited the Second Street Marketplace downstairs. The young employee who assisted me had very poor customer service. He didn't acknowledge me, didn't offer a bag for the items I purchased, didn't say thank you, and seemed more interested in chatting with his coworkers than helping customers. Based on what I observed, I wasn't the only customer having issues with him. We also requested housekeeping service for our room. We were informed there would be a charge, which was fine with us. However, after the service, the room looked exactly the same. The bed was made, but that was about it. Now, let's talk about the restaurant downstairs. I ordered a steak, but they brought me chicken instead. I clearly told the waitress I wanted steak. When I pointed out the mistake, another older employee insisted that what I was served was steak. I'm pretty sure I know the difference between chicken and steak. Fortunately, Teddy stepped in, listened to my concern, apologized, and had my order corrected. That is what great customer service looks like. Even our waitress suggested that I just eat the chicken, but guests should never be told to accept something they didn't order. The casino and the room itself were good, and I enjoyed those aspects of my stay. However, many of the staff members could benefit from additional customer service training. To corporate, management, the CEO, owner, or whoever is responsible: please invest in better customer service training. Your guests deserve a better experience. #CustomerService #Management #Hospitality #GuestExperience

Went to The Jesse this morning for the first day of their Turkish Breakfast and I was impressed…read morewith the food, ambiance and service. This is a brand new experience for The Jesse, where they served us a spread of Turkish items that were all delicious. This included olives, a tomato salad, 6 different cheeses, spinach pie, eggs, gozleme, assorted breads and dips, sausage in addition to bottomless mimosas, Turkish coffee and tea. All for $30. Everything tasted great. It sounds like this may have been a special for their first time offering a Turkish breakfast so I'm excited to see if and how this changes going forward.

Came in for Turkish breakfast this morning. First off the food was good. The platters were filled…read moreand cold foods were lovely. The hot foods were tasty and showed up in a few waves. The sucuk was excellent. Things felt a bit chaotic but we eventually got there. Service felt a bit spotty after the third time ordering coffee while seeing the other tables getting theirs. We were prepared to do a fair amount of waiting but it was a lot. We were offered water an hour after getting there while about to get our third round on our own so that was nice on an 86 degree morning. Didn't realize coffee and tea weren't part of the breakfast service so just keep that in mind while ordering I think there's room for improvement but the concept and venue are very cool

This Courtyard was disappointing. Damn these employees hate their customers. No hellos or eye…read morecontact or name tags or anything. Makes you realllyyy uncomfortable traveling alone. Water bottle filler in the gym. Wall AC. Microwave and mini fridge. Lots of homeless in area and sleeping on the river. Lots of bugs. Views are nothing- trees you can barely see water. There is a nice side patio by the river but bugs are plentiful. Parking is only $15 but you have to go outside and in the elevator to the garage across the street. Coffee shop across the street opens at 7ish. Courtyard "Starbucks" opens at 6:30 but again the staff is :( Room had a broken light fixtures and all the soap holders in the shower was loose with screws out. Also, the room stank whenever I came back so maybe shared with a stinky neighbor? Would I stay here again by choice? No.

Stayed here for 4 nights. It's a nice place. Checked in at 3pm but the room was not ready. The…read moreperson at the front desk said it was because they were sold out the night before and the turn around is running a little late. It was a short wait of about 15 minutes before they were able to give us our room info. We booked a larger room with a king bed so our son could have a bit more room to roam. Room was clean, bed was comfy. AC was easy to control. It did have a microwave and mini fridge. Emphasis on the mini for the fridge. Pool was semi heated. The outside temp was in the 60s so the water felt about room temp. Whirlpool was nice and warm. The fitness center has the basic weights and cardio machines. Laundry facilities only had 1 washer and dryer. We had dinner at the bistro located in the lobby area. Basic foods of salads, sandwiches, pizza and burgers. Didn't know they had a kids menu until we had placed our order and one of the workers (the one who didn't assist us) asked the family behind us if they wanted a kids menu. The bistro is only open during certain hours (breakfast and diner mainly. Grab and go snacks and some travel items available at the "market" next to reception. However, there are food options nearby as well. Overall we enjoyed our stay.