Given the scale of our stay--six rooms booked for a group--I think it's worth sharing a…read moreconstructive perspective for future guests and, hopefully, for management. To start, the check-in process was far more difficult than it should have been. Despite notifying the hotel in advance (in writing, through their app) that we would be arriving early, one of our confirmed reservations was canceled. This created a cascade of inconvenience: one of our guests was left without proper accommodations for part of the stay and had to spend a significant amount of time working from the lobby. For a property operating at this level, that kind of breakdown in communication and inventory management is surprising. The front desk experience, specifically with Stephanie, was another challenge. The day before our scheduled checkout, she called asking why we were still in the room--seemingly unaware of our actual reservation dates. She called again later that same day with the same concern. While she did eventually apologize and acknowledged the mistake, the repeated interruptions had already created unnecessary friction. What was more concerning, however, was a lack of situational awareness. The same guest who had been displaced due to the reservation issue was later approached in the lobby--while dressed in business attire and actively on a call--and asked whether he was a guest of the hotel. Given the earlier issues, this came across as both disorganized and, frankly, dismissive of the inconvenience already caused. I want to be clear: these are fixable issues. With better internal communication, stronger training around guest management, and more attention to detail, this could be a very different experience. But as it stands, the front desk operations--particularly during check-in--fall short of what one would reasonably expect. For those considering a stay, I would recommend confirming all details multiple times and being prepared for some inconsistencies at arrival. And for management, this feels like a clear opportunity to invest in training and process improvements, particularly for guest-facing staff.

An excellent Residence Inn. The staff are very friendly & helpful, and the rooms are comfortable…read more Extra kudos to their breakfast bar team. They make the standard Marriott breakfast top notch through attention to preparedness & fresh delivery. Well done! This location is also outstanding with its proximity to great restaurant options in the immediate area & a terrific walking path around Legends Lake.

I slept so well here that I missed the complimentary breakfast. This Hampton is brand spanking…read morenew. The mattresses are firm and so comfortable. The rooms are large and updated. The bathroom is all white, modern, and cheery. The art is black and white pictures of Lake Tahoe, Ansel Adams style. Sparks is a quiet little modern suburb east of Reno. Reno is a mini Vegas with 24-hour casinos everywhere - I would never stay in Reno with its lights that are on all night and also what appears to be prostitution or at least some something strange going on if not actually prostitution. Safe neighborhood. There's a Jimmy John's sandwich shop nearby and the sandwiches are so cheap compared to the SFBA. I was thinking of staying at a boutique hotel at Lake Tahoe but the prices were too high. Glad I can here instead. Good value at $150 for one night. Colleen provided good service.

We recently stayed at the Hampton Inn and, unfortunately, the experience did not meet our…read moreexpectations. We specifically reserved a non-smoking room, but when we walked in, there was a noticeable smell of smoke. I'm not sure if it was from a previous guest or if the carpet simply needed a deeper cleaning, but either way, the room did not smell fresh or pleasant. When you reserve a non-smoking room, you expect it to actually smell like a clean, smoke-free room. The breakfast was another disappointment. Breakfast is advertised from 6:00-10:00 AM, so I expected the food to be consistently stocked and replenished during those hours. There were several occasions when many of the items were empty, and there were quite a few guests waiting for food. At one point, there was no waffle batter, and when I asked for more, I felt like my request was an inconvenience to the person taking care of the breakfast area. I wasn't the only guest waiting--there were several people standing around and talking about the lack of food. There were also empty pans sitting out long enough that you could actually smell a burning odor from the empty warming trays. That really shouldn't happen during breakfast hours, especially when there are still guests waiting to eat. I understand that breakfast can get busy, but with the price of the room, I feel guests should be able to expect a clean, fresh-smelling room and a breakfast area that is properly monitored and replenished throughout the advertised breakfast hours. Overall, I feel the hotel needs to pay a little more attention to the details. We weren't expecting anything extravagant--just a clean room and a breakfast that was adequately stocked. Unfortunately, this stay left us expecting more for what we paid.

This was a clean and comfortable hotel. The location was near a large interstate, however, I did…read morenot hear any outside noise from my room. The staff were very friendly and accommodating. The girl at the front counter recommended food options from an attached Italian restaurant. The food was EXCELLENT! I was very pleasantly surprised and thankful, as I had been traveling all day and was not up to going out to eat. The hotel had private parking with security and was easy to get in and out of. Best Western Plus turned out to be a great choice. I will definitely stay there again as the occasion arises.

Best Western is right off the fwy in Sparks We only stayed…read more1 night due to I need to take my Sister in Law back home. Very friendly and so helpful and polite at front desk Friday was sure a busy afternoon and they have Resturant to inside called Giambi's With a large pool and Jacuzzi that was nice hung out by the pool Our room had 2 Queen beds for the 3 of us Bathroom was clean And there pet friendly too That was good for my niece lil pug and kids too

I posted review one day ago and the director of marketing and social media contacted me by phone…read more They were very considerate of my needs and were able to make things right for me. I fell they went above nd beyond in researching my concerns and helping reach an acceptable conclusion. Knowing that the Peppermill management was willing to reach out leads me to believe they really are concerned about their clientele.

The Peppermill is a breath of fresh air, literally, for a casino…read more It's bright and although there was a slight whiff of cig smoke, it wan't bad at all. Not sure what type of filtration system they have but it works. We went for cocktails and to watch the Giants game at the enormous Sports Book. So many screens, from giant to 55". It was packed but our waitress Sarah, was fast and charming. We will probably stay at the Peppermill the next time we go to Reno. Well done Peppermill!

Clean rooms, small bathrooms, shower water pressure was awesome, no microwave in the room to…read morereheat. Our food we bought at your restaurant.. Only 2 luggage carts for the whole place. That's ridiculous. Daryl, the assistant manager maintenance came and went beyond and above helping us get our luggage to our vehicle. Thank you darrell

Stopped by to grab some pizza from Primo and decided to try out this new game while we were here…read more We happened to be in the area where Monique was working, and she was friendly, fast, and efficient! She genuinely seemed to enjoy her job, which is always refreshing to see these days--especially from young adults. Her positive attitude definitely made the experience more enjoyable! Before leaving, we of course had to say hello to Duc! He's definitely a staple here at Western Village and, hands down, one of the best bartenders ever! Always great seeing a familiar face and someone who consistently provides great service. Pizza, a little gaming, and friendly service--overall, a nice stop at Western Village!

I haven't been to the Nugget in years, frankly it was a hole and mostly still is…read more We had concert tickets for the outdoor venue. We heard it was redone and better. The casino is still so smokey. They either need better ventilation or prohibit smoking completely. The patrons at the Horseshoe Bar were obviously overserved. Screaming drunks, stumbling people. Honestly, where is security? Our room was on the 19th floor. It was a corner room and actually quite nice (until it wasn't) the king bed was comfy, there was a chaise lounge and 2 chairs. We overlooked a train yard and metal recycling plant. If you looked up, instead of down, the view was quite nice. Then, it happened. Hot water was running brown in both sinks and the shower. I called the desk, they said let it run. We did. Still brown. The white wash cloths were discolored. She said the cold water is okay to drink. Ummm, no. I asked for bottled water to be sent up. At midnight, when it still hadn't arrived I called the desk. No answer. I affixed a note to the door asking to not knock, just leave the water, which they did. The only redeeming quality is Anthony's Chop House. I won't ever stay again.

Bed bugs, two room moves, and absolutely no mitigation plan!!!…read more I have never written a public review before, despite plenty of less than perfect experiences. I worked in the service industry for years and generally believe businesses deserve the opportunity to make things right. The Nugget had that opportunity and chose not to.. During our stay for Hot August Nights, we discovered bed bugs in room 1638. Security responded promptly, confirmed the issue, documented it, and moved us to room 2838. That replacement room had a long standing AC leak, saturated carpet, peeling wallpaper, and visible growth behind the wall covering. Engineering inspected it the next morning and told us we absolutely could not remain there. We were moved again, to room 1242. The frontline employees were kind, responsive, and genuinely helpful. Management was the problem. We repeatedly asked what the hotel could do to prevent us from carrying bed bugs into the next rooms or home with us. There was no laundry service, no heat treatment option, no containment procedure offered, and no written policy or protocol available when requested. We were allowed to move the same luggage and belongings from 1638 to 2838 and then to 1242 with no mitigation whatsoever. If we had picked up hitchhikers in the original room, we could easily have carried them through multiple hotel rooms and eventually home. We are now home and spending our own time laundering and heat treating our belongings because the property offered no assistance with this before our departure. Manager on Duty Cole Hughes was particularly disappointing. After initially avoiding speaking with us directly, he ultimately offered no meaningful assistance and told us, in substance, that once we left the property the problem would be ours. He then directed us back to Security, whose staff had already done far more to help us than management had. We requested management follow up in writing while we were still on property. No response. We requested information about what to do if we brought bed bugs home. No answer. We were told Risk Management would contact us in 7 to 15 business days. Before departure, I ultimately obtained the Risk Management phone number from Security myself. I called after returning home and left a message. This is what bothers me most: the Nugget responded to the rooms, but not to the guests. Moving us was necessary. It was not a complete response to a bed bug exposure. If this is what corporate ownership has turned guest service into, relocate, document, pass the customer to Risk Management, and wait for them to leave, it is incredibly disappointing. I am writing this because future guests should know: if you encounter bed bugs here, based on our experience, do not assume the property has a meaningful procedure in place to help prevent you from carrying them elsewhere or taking them home. Security and Engineering deserve credit. Management absolutely does not.

We got to Sparks early and we're hoping for an early check-in. The gentleman at the front desk said…read morethat unfortunately the hotel was fully booked the night before and he couldn't get us in at 11 AM. But he said he thought that he could get us in soon. We gave him our cell number and 45 minutes later while we were having lunch, my phone rang. It was the front desk, indicating that our room was ready for us. When we got to the room, it seemed newer than most Fairfields. There weren't signs of wear and tear and we had a good nights sleep there. We were traveling and left very early so we can't comment on the breakfast.

The staff is extremely friendly and helpful. Very nice people. They all deserve raises. The…read moreproperty owner needs to open his wallet and renovate though as the place is definitely not to Marriott standards, and certainly not worth $256/night, especially in Sparks of all places. The room smelled bad and the carpets were torn upon room entry.

This review is only for the fun activities for young adults who are not of legal age to gamble or…read morewho don't like to gamble. We went downstairs to the fun zone area. Lots to do and affordable. The have an escape room, darts, axe throwing, bowling, arcade, and VR games. I'm sure there are more things, but we didn't have enough time to explore and partake in all the activities. The hotel was cleaner than most of the hotels we visited, the air quality was better too. A must try!

I like this place .. I really do. A big pool , bowling and good food options…read more. The last few times there has been problems with the elevators .. and that's very hard to be patient with and overcome on a busy weekend.. It clean - plenty of parking and now they are building a hockey area in the parking lot.. the possibility of an AHL hockey team in Reno ? Exciting - but if your elevators don't work ? Really ? Very very nice staff- golfing out back ...and plenty of things to do here - We have been coming here for 30 years .. and let's get the little things like elevators fixed .. The rooms are nice . Clean and updated.. they are constantly working on improving here A so we will keep coming back

The Jesse Kitchen was amazing. When our original plans fell through we ended up at their bar for…read moredinner and we are so glad we did. absolutely delicious appetizers and dinner full of fresh veggies, grilled meats and tasty dips and garnishes. We will return for sure for a relaxing but upscale night out.

I had to bring hubby back after my elite event. He had to try the gyro tacos that I had been…read moretelling him about. He loved them too and the Bohemia pilsner. Barak was our server again and he recognized me from the event earlier in the week. We sat outside and you can see from the picture it was a beautiful evening on the patio. Definitely coming back for those tacos!!!

Stayed at this property during the chicken wing cookoff. It wasn't too far away from the action in…read morewalking distance. The room was amazing to stay in. It was pretty modern compared to some of the other Marriott's I've stayed in. A lot of space in the room but I feel the restroom could have needed a bit more space. It has all the things you could want, fridge, space to make out your clothes away, security safe. They have a small section in the lobby in case you want sodas or snacks. If you are in Reno on a quick trip I'd def recommend this place. Next time I come I heard the sushi place across the street is pretty good. PS. Didn't give it a 5 star due to the thin walls. You can hear almost everything in the morning when people are starting to move around

This Courtyard was disappointing. Damn these employees hate their customers. No hellos or eye…read morecontact or name tags or anything. Makes you realllyyy uncomfortable traveling alone. Water bottle filler in the gym. Wall AC. Microwave and mini fridge. Lots of homeless in area and sleeping on the river. Lots of bugs. Views are nothing- trees you can barely see water. There is a nice side patio by the river but bugs are plentiful. Parking is only $15 but you have to go outside and in the elevator to the garage across the street. Coffee shop across the street opens at 7ish. Courtyard "Starbucks" opens at 6:30 but again the staff is :( Room had a broken light fixtures and all the soap holders in the shower was loose with screws out. Also, the room stank whenever I came back so maybe shared with a stinky neighbor? Would I stay here again by choice? No.