I bought a tube of silicone for a project, and while I was in the middle of working, I noticed…read moresomething seemed off about it. After checking the package, I realized it had expired. Because of that, I had to stop what I was doing, remove all the silicone I had already applied, and make an extra trip to return it. It wasted my time, set my project back, and caused a lot of unnecessary frustration. What disappointed me the most was the customer service. They exchanged the product, but no one apologized or acknowledged the inconvenience, and they didn't offer any kind of compensation for the time and effort I lost because an expired product was still on the shelf. Mistakes happen, but how a business responds makes all the difference. Unfortunately, this experience left me feeling like my time didn't matter. Because of that, I won't be coming back.

I placed an order online because it said that it had an item in stock and could be available in 15…read moreminutes. Turns out, it was not in stock. When I immediately canceled the order because I needed it that day, I was still charged. I tried contacting support, waited forever, to then have the agent pretend not to hear me then hang up. Only shop here if you want them to rob you.

I stopped in to Choice hardware to pick up a bottle of wiper fluid on my way up to the valley and…read morewas pleasantly surprised at the store. From the minute I walked in I was greeted by several polite and well dressed employees. They had a sale on carharts which distracted me from my goal but was very impressed by the price and selection. One of the employees took the time to show me their new updated selection of boots and clothing as well. The prices were very competitive to the big box stores and I love the small town, family owned feel. I'll definitely be coming back for sure.

Great service! Good prices. Always very friendly and willing to help.read more

We purchased an Industrial Barn Door for our bathroom. Originally our door opened up into the…read morebathroom and hit the toilet. Instead of putting in a pocket door that could be costly and messy we decided to go with the barn door. It adds character to our house and I absolutely LOVE it! Artisan Hardware was easy to work with. Their customer service was amazing! They were very helpful in answering any questions that I may of had. These doors are well built and well worth the money. Truly one of a kind and I get many complements!

Well, this is not a joke: I placed my first order last year…read morein december, 2016....yes last year. The following happened. After the order was shipped (2 crates for 2 barn doors) UPS apparently lost the order which seems not very uncommon. Now, it would help of course if the shipping department would actually place several labels on it instead of writing on side with a marker the name and skew number. It doesn't take much and the number gets scrapped off...then what? The UPS hub where all the shipments get delivered first is as big as 3 football fields. 160 loading docks/doors...yes, 160...so if you ever have worked for FedeX or UPS you know how quick items get lost. 2nd order gets shipped after I had to complain...this time UPS messes up and delivers wrong item. After we finally receive both doors (3rd attempt) and hang the doors...OMG...the door handles don't line up, one is so crooked I don't even understand to this day how it made past quality control or to the paint department? Unbelievable! Again, I had to complain and was assured the doors will be replaced...which they did, but with shipping it took almost again 2 months and guess what? I only received 1 out of 2 crates and again no shipping labels on the freight. Quality: The doors look very nice but after 8months of this BS I'm sick and tired of it...this is not a "fake news" story but real life. Note: Both Artisan Hardware and UPS are at fault for their mistakes but it could have been avoided with a simple shipping label. Order at your own risk!

Always helpful, friendly and knowledgeable. Many times I have visited them and been pleased with…read morethe selection. Prices are average.

I love Ace Hardware in Payson. I live in Spanish Fork but drive to Payson when I need something…read more The new owner (I think his last name is Gordon) is very knowlegable and nice. I asked him a bunch of questions about sprinklers and he was very generous with his information. One time I needed a piece of plexi-glass and a worker dug up a remnant for me. They are very knowlegable about paint and wood finish. They can make a copy of any key. I highly recommend them. The only thing I can think of that isn't five stars is their small parking lot and they are kind of out of the way.

I went in with my mom who was looking for some vaccines for her pets. She was able to find them…read morewith some help from one of the nice employees. I found a variety of cat toys and shampoo, food, Paw oil and creams. Great value and lots of informative books!

From the owner: Blade Sharpening Carpet Cleaner Rental…read moreChain Saw Sharpening Computer Paint Matching Copier Available Fax Available Fishing & Hunting Licenses Gift Certificates Glass Cutting Key Cutting Knives & Scissors Sharpening Lock Re-keying Pipe Cutting & Threading Propane Exchange Re-keying Locks Screen Cutting Special Orders Window & Screen Repair

If I could give this place a 0 star review I would. Please avoid this place. The Latino man at the…read morecounter could not have been more dismissive and rude. I asked him if he carried an item and he said " it's upstairs on the right." After trying to find it without avail, I asked him TWICE again and he said" it's up there." Then I asked him if he could help me find it and his response was " no, we are closing soon. " Last I checked, people actually WORK while the store is open, not seemingly playing on the computer or on the phone. I get better service and attention at the local Home Depot. Aren't neighborhood stores supposed to be friendly. As much as I'd like to support Mom And Pop shops, I will NEVER come here and I suggest you don't either!

This place has it all. I needed a new serpentine belt and tensioner pulley and they had it! No…read moreissues at all, I even got a significant deal on my purchases. I definitely recommend giving this place a shot! Solid customer service.

I genuinely wish I could give this place zero stars. I placed an online order for pickup...simple,…read morestraightforward...and somehow my items "disappeared" between confirmation and arrival. No explanation, no accountability, just a shrug and a waste of my time. The store feels disorganized to the point of being careless. The security setup is... let's just say not confidence‑inspiring. When a business can't keep track of paid orders, it's hard to trust anything else about how they operate. Overall, the experience felt sloppy and unprofessional. Save yourself the headache and go literally anywhere else.

Ordered 3 Pokemon tins and was charged and sent order confirmation. I drove 45 minutes to Gordon's…read moreand when I asked for my order everyone acted confused and sketch and said "we saw them back here this am but kids come in here and steal things all the time" Long story short I was given a run around after run around from multiple employees and told "we're reviewing the cameras but the shovels hanging from the ceiling block cameras for the pick up area and we can't see because of that." Simply what happened was an employee took my tins and acted as if they were stolen. I don't think it's profitable for a store to know that "crazy teenagers" are pillaging the store for Pokemons and they just continue to allow that behavior and tell there paying customers. What a joke.

Every time I go into Ace, the employees are friendly and helpful. There's a good selection of…read morehousehold/garden items. And the free popcorn is a great bonus!

Over Christmas I purchased a Green Egg for my husband at Allred's Ace Hardware and the staff was…read morevery friendly to help me decide which size would be best for our family's needs. I came in the day before Christmas eve and they told me they would have one built and ready to pick up on Christmas eve at 9 am. They even loaded the egg in my vehicle and showed me how to take it apart correctly since there's a lot of pieces to it. Since then we've been going back to this store for many of our essential items and more items for smoking with our new Green Egg. They have a lot of the same items your local Home Depot or Lowes carry without the crowds. I signed up for their free rewards and already used $40 and discount coupons from receiving them in the mail. It's convenience, handy, and the staff is great!

It's tiny, and they don't have everything under the sun but the customer service and knowledge is…read moreas good as it gets. I moved to Heber 7 years ago and was faced with caring for a yard/lawn and wanted to start my first garden as well. After I was armed with the correct yard implements a very helpful employee helped me choose my seed packets. Not only does Timberline Ace Hardware only carry seeds that will successfully yield produce in the area but an employee spend a good 15 minutes explaining the timeline of when to plant which vegetable as well as explaining which I'd already waited too long for due to our shorter growing season. When we decided to keep chickens a few years later we purchased our very healthy chickens here too. They all turned out to be hens (score!) and are as healthy as can be. They also carry a wide array of feed, etc for animals. Whenever I need anything for my yard, garden, or chickens I shop here.

This was a good store before all of the young people were hired. It has evolved into a trap of…read moregroups of young people talking and blocking isles and no help. The rolling of the eyes when I try to get some help from these people. No knowledge of the store. No help. No concern of customers. They have over hired. Young Fools. I will not go there anymore. I am very disappointed at the help and I will not be insulted to spend my money there.

Great Mom and Pop type store. I needed to fix a leaking toilet and the guys here helped me pick out…read morea fill valve and tank seal kit. They told me how to install it and when I ran into trouble, they helped me over the phone. I somehow managed to destroy the old ridged supply line so I had to drive back the next day anyway. I bought a whopping $0.99 part but they the guys at Parleys were happy to spend 20 minutes explaining the difference between compression fittings and 1/2" FIP fittings for toilet supply valves....more than I ever wanted to know but they are clearly friendly and knowledgeable. I will be back for some larger purchases hopefully. The store is not as fancy as Lowes but their helpfulness makes up for that.