I wanted to like them, I really did. They seemed like hard workers and they were polite. Then I was overcharged for the installation of a water pressure regulator. I was charged about $450 for the installation. When I questioned Ramsey about the price, he said the regulator was $170 to $180. Wrong! I checked the regulator they installed and it cost about $60 less on Amazon. My plumber also said I was overcharged when he came out. How can I trust them? Finally, I asked them to replace every sprinkler in the front yard. I guess I didn't check thoroughly, but there are still old sprinklers in my front yard and now I will learn to replace them myself. I wanted to like them, but how can I trust them? I would have considered them for a lot more work at my place they could have made thousands of dollars servicing my house. But not now. read more

Worst customer service around. They will be late for your appointment. They will not call to reschedule. They will not ring the doorbell...they may not even show! The office staff will not help to resolve these issues. Save your time and find a reputable company that will show up when they say they will. read more

Ramsey and Greg both provided excellent service and helpful advice in several followup conversations. The price was as quoted and service was efficient and friendly, and done with high standards. Thumbs up! read more

This is an update to a review I did 2 years ago when we had this company fix quite a few sprinkler problems. Ramses was the guy that came out 2 year ago, but found out after I scheduled this company again, that he does not work for them anymore. That should have been my first clue not to use them again. Anyway, called to schedule them to come out to fix one sprinkler. My husband had already turned each and every station on, and checked and found 1 was leaking. When I scheduled the service, I didn't think I needed to start with an estimate first, as we had used them in the past and they had not only done good work but had not charged an arm and a leg. I was told they would come around 8 am on a specific day. On that same day, around 1 pm, I had not received any calls from the company saying either a) we showed up and completed the work or b) we showed up and there was additional work to be done. I called them to find out if they had in fact come and repaired the issue and the gal that answered said she was pretty sure he was still there and said she would call him and find out - She asked me to hold, I did and waited. She came back on the line and said she could not reach him and it was probably because he was out getting parts. She said she would call me back after she reached him. The next day, after no phone call was received to tell me if someone had even done any work, I called them again. This time they said yes, our guy was there from 8 am until around noon and we will email you the invoice. I didn't say much on the phone at the time even though I was thinking to myself "what did the guy do for 4 hours when we had only 1 sprinkler head that had to be fixed?" Received the invoice and they had literally billed me for 4 hours @ $75 per hour and for some of the materials for the1 sprinkler head. At that point I knew that I had to verify the time spent and reviewed our camera's that are recording 24/7 at our property. After spending the time to look back at what I saw on camera, I discovered their guy showed up around 7:45 am and was gone by 9:07 am. Far cry from 4 hours! They are definitely dishonest and are taking advantage of their customers. I wrote them back in an email saying "sorry, you are mistaken, your guy was not here for 4 hours, he was here for 1.5 hours, please correct your invoice and resend it." A couple days later they sent a second email with a new invoice for 2 hours. I called them to inquire why it was for 2 hours and not 1.5 hours. They said "we cannot bill in anything less than 1 hour increments." Really? So I asked "if your guy was here 1 hour and 5 minutes, I would get a bill for 2 hours?" Their response...."yes." This company is untrustworthy. And lessoned learned - get an estimate first! I would have never approved 4 hours for 1 sprinkler head to be repaired. Will never call this company again. Look elsewhere for your sprinkler repairs. read more

Great from start to finish. Came out and assessed the situation. Gave a clear estimate. Repair happened the following day. Estimate to the penny and the work was spot on. I had six valves replaced for a total of $540.00. Would rate this company 5 stars. read more

This company is a total rip off. The estimate started at $895 and when I got the bill it was $1837! Ramsey came to give me an estimate, he said I needed 4 new valves and a total of 25 new sprinkler heads, then as the guy that was fixing the sprinklers, he told me I needed 5 new valves, so I said OK. When I get the bill there 8 new valves and the labor was increased by $400. I did not agree to 8 valves. I will never use this company again and will be sure to tell my friends and neighbors! read more

Very bad experience. Contacted the company to repair some aged sprinkler valves. Consultant came out to provide bid and schedule an appointment. Appointment was scheduled for one week later. Stayed home to be there for the repair technician. On appointment day, the two hour arrival time window passed and no technician. Waited an extra hour before calling Customer Service. Customer service rep was clueless as to why no one was there. Said someone would get back to me. Two hours later another customer service called to indicate the technician had been called to another "emergency" job. Apparently my job wasn't important enough to get a call about the change in plans. Wasted a vacation day from work on this! No thanks. Moved on to another company read more

Short version; guy showed up on wrong day, didn't show up on correctly scheduled day, had me buy the parts which are now sitting here for me to find another gardener. Long version; I called for an estimate. I got phone run around and was on hold for more than 5 mins before I hung up. That should have been my cue. Instead a woman calls back more than an hour later and said "You Called? This is sprinkler repair". I went ahead and made an appt for an estimate, 5 days out was the soonest she could do. I asked if this is a 'service' of some sort of if I was speaking with the actual business. She said it was the business, I'm pretty sure she was lying. After looking at their website I am pretty sure it is a referral service masquerading as a small business. The person showed up for the appt., half hour early, better than late. I showed him the sprinklers I wanted replaced and he asked me to purchase the parts, no problem so I did. $150 worth of sprinklers and nozzles. He was not real concerned about what I wanted done but kept saying his guy could handle it and the rates were fixed at $75 per hour per person. He scheduled the appointment on his fancy ipad scheduler he carried around. And kept verifying the price of $75 per hour. I thought that was a lot for sprinkler repair but I wanted to get it done so I agreed. We scheduled and he left. Before the person was probably even off my street I noticed we made a mistake with the scheduling and wanted them here the following week, not current week. I called, spoke with whom I believe was the same woman who gave me the run around before and told her the correct day. She said no problem, it was changed. A couple days later a guy showed up as I was about to leave for work. He didn't know what he was supposed to do except to get the parts for me and work on sprinklers. I apologized and told him there was a mistake and he was supposed to be there the following week, I didn't have the parts yet and couldn't take the time that day. He said fine, he would be back. A week later, on the day I scheduled a whole day off work, nobody shows up. That is the problem with referral services in general, some contractors are legitimate and just need a hand finding customers. Other don't care about anything at all and are just there for the hourly paycheck. read more

I had a problem with a leaky pipe in the manifold of the valve system. I had diagnosed the problem prior to Ramsey coming out. He looked at the system and agreed with my diagnoses. He had his repair man on scene within an hour. I am completely satisfied with the repair. It is fixed and all systems are working. I gave a 3 star rating because it took 5 1/2 hours to repair. I feel that is way more time then was needed. Ramsey gave me a 4 hour estimate. I felt 4 hours was a bit long , but was willing to pay to have it done since I didn't want to make the repair myself. read more

Part of our extremely complicated sprinkler system wasn't working and Ramsey was able to quickly diagnose the problem, as well as discovering leaks and other very real problems we hadn't been aware of. The estimate was reasonable and accurate. They showed up when they said they would, found and fixed the problems in a single visit and beside being very knowledgable, Ramsey is a genuinely nice human being. I highly reccommend them. read more