Gregory was such a doll and super transparent on how much time he needed when busy. Got done super…read morequick though and hubby was happy with the results.

Great service! Look for Brandon he was kind, respectful and informative. I needed the battery in my…read morephone replaced and he had it done in no time. I will be coming back here if I have any problems with any of my devices.

None better than Justin at this location. Patient, experienced and professional at the highest…read morelevel. A great store with great personnel but Justin is top shelf.

Racist here I do not recommend and they have scammed me I am going to sue her already have police…read moreknow and a lawyer she is a employee and thinks she can say whatever or do that's not how that works!!!!!

I really don't like to leave bad reviews. I have been thinking about if I should write this one for…read moreawhile now. I decided it's best to let people know of their deceptive practices. Back in June, I went into this store to ask about getting a promotion on a Galaxy Watch 6 Classic. I asked the person that was helping me several times how much my bill would increase by and he said 4 dollars a month every time. I later realized that it was not just 4 dollars and they had added a plan for the watch without discussing it with me. The only reason that I did go back and argue was because I had researched this promotion myself before going into the store and knew that it should have required a new plan to get the 4 dollar a month price on the new watch. I am writing this for future customers so that they can realize that they need to do their own research before going to this store. They will leave out information to get a sale

Alyssa was great and helped my wife and I with changing over from ATT to T mobile. Very friendly…read moreand knowledgeable about their deals going on and what best options are for family plans. If you come to this location, ask for Alyssa.

Poor customer service. Took my phone in for a battery replacement and the technician cracked the…read morescreen. The store changed it for free but even with a promise to call I was the one that had to follow up. Again, make it right and make it easy on the person that was wronged. At the end of the day the store did not seem to be at all concerned about my time or customer satisfaction, just wanted to shuffle me through.

What a nightmare. Dropped off a laptop for screen repair, was told 1-2 weeks. Screen after screen…read morethey received to fix it with did not work. Most times they wouldn't even call me with the update that they had to return the screen and ordered another one (Ships from China, 2 week shipping). They also don't like to answer their phone. I just counted, I called them 38 times during this ordeal, they called me 6. One time it worked on boot up at the store, but started degrading the moment we got home. After 3 MONTHS of being patient and playing the waiting game (and having been refused a refund and my laptop back), they agreed to give me back my laptop IN WORSE SHAPE with a refund "minus labor costs". I declined that offer and have initiated a charge-back with my credit card company. Lady at the store seemed familiar with charge backs, no doubt not their first experience with it. Avoid at all costs.

Excellent work done here! I paid over $300 for the OE screen. I could have opted for a cheaper…read morescreen at half the cost which I had done prior at another vendor. Huge mistake! Mr.phone fix did great work & they were quick about it too. The tech even brought me my phone, turned it on and tested it to give me piece of mind. Highly recommended to fix your phone!

Shout out to Dylan for great service and a friendly welcoming and Antonio for the repair which…read moretransformed my damage (it was ran over) S24+ to looking brand new! The pricing is competitive and i will be for sures making this the go to place for electronic repairs. They were fast and its neat that they are next to the mall so you can walk around or go across the street to starbucks while you wait. They took maybe at most 50 mins for my repair.

Please don't come here. I came in to get help since they refuse to cancel my lines and the manager…read morethreatened to kick me out and call the police. Worst experience.

I went to this location to request assistance since I am a new customer & received my devices via…read moremail, and the lady with the dark black hair & nails was not helpful what so ever. She powered one on of my devices that had a # listed on the screen to cal, which I did & then she got up to go sit with the other female worker to have a whole other conversation. I glanced over a few times bc I was going to ask her a question, but I kept feeling uncomfortable since I was given the side eye or being ignored. I was warned not by one of my coworkers not to come to this location and even read the negative Yelp review. However, I did it anyways, and It honestly was a waste of time, and it was a very unpleasant & unprofessional experience. The only positive thing I can say about this location was that the male rep came over to ask me if I needed any assistance once he was done with his customer. Maybe this young lady was having a bad day or just did not want to deal with me, but that is no way to act with a customer. Additional training or a talk with her may be needed. I would most definitely not allow one of members of my staff act like that while under my supervision. Next time I will drive to a different location before coming back to this one.

I have conversed with more than one associate here and live less than a mile away from here, ask…read morefor Cody! He is extremely professional, helpful, and knowledgeable! He will do whatever he can to help you and if you're looking for great service, this is your guy. Would definitely recommend this location and this specialist.

They did a great job with replacing the broken case protector on my wife's Samsung Galaxy S10e cell…read morephone. Definitely recommend this store to others.

Ever go to a place where there are so a few people, both employees and customers that you can't…read moreunderstand why you've waited 20 minutes to speak with someone? Well, that won't happen here at least it hasn't to me yet. From the moment I walked in and was signing in to their kiosk a nice representative called out to me from the other side of the store to tell me not to bother signing up that she was coming over to help me right now. That was a surprise and a pleasant one at that. She was as friendly as can be even though she wasn't 100% sure of how to fix the problem I was having with my account but she at least took the issue and owned it until she was finally able to get assistance from her helpline. The problem I was having had to do with a Sim card apparently and I needed to get another one to replace it. She could've charged me the five dollar fee for that replacement but she didn't and just for five dollar unexpected savings,I was even more grateful. I know no one wants to have to go into a cell phone store for any reason really but if you do have to you should be able to feel confident that they do have employees that are cheerful and ready to help you and won't try to pass you off to some anonymous person on the phone from another country that barely understands the language.

If it had no stars, I would have chooosen that one. I did not even get through the front door…read morewithout a nasty/rude front desk lady stopping me and not letting me proceed further. I was from out of town, no service to my phone, and no locations to where I was. I lost my DL but had a copy. She would not let me explain, would not let me speak with a manage acting as if she was one and told me my phone was not compatible without even checking. Have some EMPATHY and help your customers whom have been with the company longer than she probably has been alive!!! I went 3 days w/o phone until I got home to my AT&T Location store. The gentleman took care of my needs within 20 minutes. Satisfactory to him, thumbs down to this store location and their employees

Signed up for Spectrum. They told me I would receive service in a specific day. Unfortunately when…read morethat day arrived, they only sent me a router and no Modem. Went to the store and they could not simply provide me with a modem for some reason. Even though I paid for the service. Terrible company and terrible customer service.

I'm writing this in the midst of another service outage - literally 5 days in a row where internet…read morehas gone out. And each day spectrum says it's out of their control to get out of offering a credit. When you work from home, you require reliable internet which Spectrum obviously can't provide. I recently moved and am unfortunately stuck with them as the only service provider option. Before I moved, I had Google fiber where I had only one interruption in 6 years. It's like Spectrum is trying to set a record for the worst customer service and worst wifi service in the country. Two other things that are irritating: 1) When I called on the third day of a continuous outage, the agent tried telling me perhaps it was something wrong with my modem and I should reset it if it was happening every day. Spectrum was literally sending out mass outage notices but in an attempt to deflect she tried saying we were the problem. 2. Spectrum won't credit you if the outage is under 2 hours or they blame someone else for the issue (which they obviously will). But to say that you aren't deserving of a credit because you weren't inconvenienced long enough is ridiculous. I've attached texts - just over the course of 10 days, there were 7 outages (2 in 1 day!).

Christian was very nice, patient, and helpful in getting me off of my parents plan and onto a new…read moreplan + trading in my iPhone 15 for an iphone 17 pro. giving 4 stars because the other sales associates were not helpful. Go see Christian!

Verizon Wireless has turned into a scam. Both locations I've been to in San Antonio scammed me. One…read moresigned me up for a second phone line, added features I specifically declined. This one set me up with a new phone and added discounts to make it look pretty. Two years later, Verizon "found two discounts" on my account that I shouldn't have and removed one without notice. Mind you, the representative who added those discounts works for Verizon. I didn't add those and wouldn't know whether they are valid or not, but I'm the one punished and he still made the sale. I didn't know I was dealing with the car dealership of cell phone providers.