I am writing this review to warn others about the deceptive sales practices and lack of…read moreaccountability at this location. When switching our service, I explicitly told the in-store representative that my previous carrier bill from Optimum Mobile would not show a phone payoff balance because our devices are financed directly through Apple. The representative explicitly told me, "Once you upload the information, they will still send you a Visa card. Technically it's supposed to be for your phone, but you can use it for whatever." Relying entirely on this promise, I moved my wife and myself to this network and uploaded my teacher ID and bills. Unsurprisingly, the switcher program repeatedly rejected the documents because the automated system does not honor Apple financing. When I tried to get this resolved, I was thrown into a horrific customer service loop. Customer service told me to call Rewards. Rewards told me to go back to the store. The store told me they couldn't do anything. I have spent more than EIGHT hours on the phone trying to fix a mistake made by their own employee. Worse yet is the store management. I called on June 8th and spoke to a manager named Juan, who promised to call me back and never did. I called again on June 9th, and Juan never called back a second time. I later spoke to another manager named Lorelie, who also promised a callback and never delivered. Because management actively dodged my calls and delayed this process, they are now claiming I am "outside of the 14-to-30-day grace period" to return the phones and cancel service without penalty. The time it took on waiting to hear back from the rewards for approval and trying to get everything resolved, I am almost out of the window to take advantage of the switcher program as well. I have spent over 8 hours on the phone trying to get this issue resolved.

None better than Justin at this location. Patient, experienced and professional at the highest…read morelevel. A great store with great personnel but Justin is top shelf.

Poor customer service. Took my phone in for a battery replacement and the technician cracked the…read morescreen. The store changed it for free but even with a promise to call I was the one that had to follow up. Again, make it right and make it easy on the person that was wronged. At the end of the day the store did not seem to be at all concerned about my time or customer satisfaction, just wanted to shuffle me through.

What a nightmare. Dropped off a laptop for screen repair, was told 1-2 weeks. Screen after screen…read morethey received to fix it with did not work. Most times they wouldn't even call me with the update that they had to return the screen and ordered another one (Ships from China, 2 week shipping). They also don't like to answer their phone. I just counted, I called them 38 times during this ordeal, they called me 6. One time it worked on boot up at the store, but started degrading the moment we got home. After 3 MONTHS of being patient and playing the waiting game (and having been refused a refund and my laptop back), they agreed to give me back my laptop IN WORSE SHAPE with a refund "minus labor costs". I declined that offer and have initiated a charge-back with my credit card company. Lady at the store seemed familiar with charge backs, no doubt not their first experience with it. Avoid at all costs.

Excellent work done here! I paid over $300 for the OE screen. I could have opted for a cheaper…read morescreen at half the cost which I had done prior at another vendor. Huge mistake! Mr.phone fix did great work & they were quick about it too. The tech even brought me my phone, turned it on and tested it to give me piece of mind. Highly recommended to fix your phone!

Shout out to Dylan for great service and a friendly welcoming and Antonio for the repair which…read moretransformed my damage (it was ran over) S24+ to looking brand new! The pricing is competitive and i will be for sures making this the go to place for electronic repairs. They were fast and its neat that they are next to the mall so you can walk around or go across the street to starbucks while you wait. They took maybe at most 50 mins for my repair.

Please don't come here. I came in to get help since they refuse to cancel my lines and the manager…read morethreatened to kick me out and call the police. Worst experience.

I went to this location to request assistance since I am a new customer & received my devices via…read moremail, and the lady with the dark black hair & nails was not helpful what so ever. She powered one on of my devices that had a # listed on the screen to cal, which I did & then she got up to go sit with the other female worker to have a whole other conversation. I glanced over a few times bc I was going to ask her a question, but I kept feeling uncomfortable since I was given the side eye or being ignored. I was warned not by one of my coworkers not to come to this location and even read the negative Yelp review. However, I did it anyways, and It honestly was a waste of time, and it was a very unpleasant & unprofessional experience. The only positive thing I can say about this location was that the male rep came over to ask me if I needed any assistance once he was done with his customer. Maybe this young lady was having a bad day or just did not want to deal with me, but that is no way to act with a customer. Additional training or a talk with her may be needed. I would most definitely not allow one of members of my staff act like that while under my supervision. Next time I will drive to a different location before coming back to this one.

I have conversed with more than one associate here and live less than a mile away from here, ask…read morefor Cody! He is extremely professional, helpful, and knowledgeable! He will do whatever he can to help you and if you're looking for great service, this is your guy. Would definitely recommend this location and this specialist.

I highly do not recommend this place at all. I did my inquiry online where it said free diagnosis…read moreand that was a complete lie. I had to pay $87 for absolutely no reason they didn't even work on my PS5 or repair at all . Just save yourself the time and money not to go here.

I came to this location today to have the protective cover placed on my phone. I have an older…read moremodel so had to buy the cover on Amazon and bring it in. I had made an appointment online for a certain time but when I came in, there was no check in process. There were not many people there so the appointment wasn't really needed and once I was seen they cancelled the appointment. I'm not sure it helps to make an appointment online for this store but you can make an appointment online if you want to try. The staff were very polite and they had a fun Christmas skeleton at the front of the store.

I've had an unpleasant experience here. Some of the staff seemed to have an attitude and acted…read moreunprofessionally when I asked simple questions -- often replying with "I don't know" or trying to rush me out of the store. I plan to visit again to see if the service improves or if I'm treated differently next time.

Easier cancellation of Internet service. It took two phone calls, and Instill have to return…read more4-year old equipment.

Signed up for Spectrum. They told me I would receive service in a specific day. Unfortunately when…read morethat day arrived, they only sent me a router and no Modem. Went to the store and they could not simply provide me with a modem for some reason. Even though I paid for the service. Terrible company and terrible customer service.