Great service! Look for Brandon he was kind, respectful and informative. I needed the battery in my…read morephone replaced and he had it done in no time. I will be coming back here if I have any problems with any of my devices.

Thee wife needed to have a battery replaced for her older iphone. Contacted them by phone and they…read morewere very informative and polite. We went in a little unprepared. After what seemed longer than it was due to all the info they needed, we were going to need the PW to her account. Unfortunately she didn't have her PW book with her. A quick trip home to retrieve it and when we returned the battery was installed and was being charge up. They updated some things and were we golden. I would advise to call before you go, they only had one battery on hand for her type phone. Had they sold that before we arrived we would have been out of luck. Terry (who was working there at the time) was great and got us in and out pretty quickly.

None better than Justin at this location. Patient, experienced and professional at the highest…read morelevel. A great store with great personnel but Justin is top shelf.

Terrible customer service at this store. Extremely rude employees. I waited 15 minutes before any…read moreemployee came out to the floor from the back. Several customers left out of frustration before they were helped. When I was finally assisted, I was immediately greeted with hostility. "Are you going to have a problem?" He asked. "We don't have to help you. You're a guest here." When I tried to deescalate, he just kicked me out and walked away. It was the wildest customer service experience I've ever had.

Poor customer service. Took my phone in for a battery replacement and the technician cracked the…read morescreen. The store changed it for free but even with a promise to call I was the one that had to follow up. Again, make it right and make it easy on the person that was wronged. At the end of the day the store did not seem to be at all concerned about my time or customer satisfaction, just wanted to shuffle me through.

What a nightmare. Dropped off a laptop for screen repair, was told 1-2 weeks. Screen after screen…read morethey received to fix it with did not work. Most times they wouldn't even call me with the update that they had to return the screen and ordered another one (Ships from China, 2 week shipping). They also don't like to answer their phone. I just counted, I called them 38 times during this ordeal, they called me 6. One time it worked on boot up at the store, but started degrading the moment we got home. After 3 MONTHS of being patient and playing the waiting game (and having been refused a refund and my laptop back), they agreed to give me back my laptop IN WORSE SHAPE with a refund "minus labor costs". I declined that offer and have initiated a charge-back with my credit card company. Lady at the store seemed familiar with charge backs, no doubt not their first experience with it. Avoid at all costs.

Excellent work done here! I paid over $300 for the OE screen. I could have opted for a cheaper…read morescreen at half the cost which I had done prior at another vendor. Huge mistake! Mr.phone fix did great work & they were quick about it too. The tech even brought me my phone, turned it on and tested it to give me piece of mind. Highly recommended to fix your phone!

Shout out to Dylan for great service and a friendly welcoming and Antonio for the repair which…read moretransformed my damage (it was ran over) S24+ to looking brand new! The pricing is competitive and i will be for sures making this the go to place for electronic repairs. They were fast and its neat that they are next to the mall so you can walk around or go across the street to starbucks while you wait. They took maybe at most 50 mins for my repair.

Please don't come here. I came in to get help since they refuse to cancel my lines and the manager…read morethreatened to kick me out and call the police. Worst experience.

I went to this location to request assistance since I am a new customer & received my devices via…read moremail, and the lady with the dark black hair & nails was not helpful what so ever. She powered one on of my devices that had a # listed on the screen to cal, which I did & then she got up to go sit with the other female worker to have a whole other conversation. I glanced over a few times bc I was going to ask her a question, but I kept feeling uncomfortable since I was given the side eye or being ignored. I was warned not by one of my coworkers not to come to this location and even read the negative Yelp review. However, I did it anyways, and It honestly was a waste of time, and it was a very unpleasant & unprofessional experience. The only positive thing I can say about this location was that the male rep came over to ask me if I needed any assistance once he was done with his customer. Maybe this young lady was having a bad day or just did not want to deal with me, but that is no way to act with a customer. Additional training or a talk with her may be needed. I would most definitely not allow one of members of my staff act like that while under my supervision. Next time I will drive to a different location before coming back to this one.

Computer Emergency!!!, Laptop died just before I had to go into the hospital for surgery. I needed…read moreall apps and data transferred to a new laptop, like now. Kealiiokalani at Ubreakifix in Stone Oak came thru big time. He stayed late, kept me informed and completed the task famously. Upon opening the new laptop, everything was just like my dead laptop, it was great. The cost was more than reasonable and the service second to none. I will be using this Ubreakifix location in the future, for sure. You can't go wrong.

Took my watch phone in for a new battery because mine was only holding a charge for 12 - 15 hrs…read more It took 4 days to get it back. 18 hours later it stopped working so I took it back. They said it was probably a defective battery. 4 days later they call and said my phone was beyond repair. It was working fine when I brought it in. Now it's broken. It was less than 2 years old. When I asked for the $120 I paid for the battery, they refused. So I'm out my $449 watch and the $120 I paid them for the battery and didn't get the phone back because I feel that they broke it. The first time I came back for it, they brought out someone else's phone. Inept workers and the managers refusal to refund the cost of the battery says it all.

I came to this location today to have the protective cover placed on my phone. I have an older…read moremodel so had to buy the cover on Amazon and bring it in. I had made an appointment online for a certain time but when I came in, there was no check in process. There were not many people there so the appointment wasn't really needed and once I was seen they cancelled the appointment. I'm not sure it helps to make an appointment online for this store but you can make an appointment online if you want to try. The staff were very polite and they had a fun Christmas skeleton at the front of the store.

I've had an unpleasant experience here. Some of the staff seemed to have an attitude and acted…read moreunprofessionally when I asked simple questions -- often replying with "I don't know" or trying to rush me out of the store. I plan to visit again to see if the service improves or if I'm treated differently next time.

Easier cancellation of Internet service. It took two phone calls, and Instill have to return…read more4-year old equipment.

I'm writing this in the midst of another service outage - literally 5 days in a row where internet…read morehas gone out. And each day spectrum says it's out of their control to get out of offering a credit. When you work from home, you require reliable internet which Spectrum obviously can't provide. I recently moved and am unfortunately stuck with them as the only service provider option. Before I moved, I had Google fiber where I had only one interruption in 6 years. It's like Spectrum is trying to set a record for the worst customer service and worst wifi service in the country. Two other things that are irritating: 1) When I called on the third day of a continuous outage, the agent tried telling me perhaps it was something wrong with my modem and I should reset it if it was happening every day. Spectrum was literally sending out mass outage notices but in an attempt to deflect she tried saying we were the problem. 2. Spectrum won't credit you if the outage is under 2 hours or they blame someone else for the issue (which they obviously will). But to say that you aren't deserving of a credit because you weren't inconvenienced long enough is ridiculous. I've attached texts - just over the course of 10 days, there were 7 outages (2 in 1 day!).

Christian was very nice, patient, and helpful in getting me off of my parents plan and onto a new…read moreplan + trading in my iPhone 15 for an iphone 17 pro. giving 4 stars because the other sales associates were not helpful. Go see Christian!

Verizon Wireless has turned into a scam. Both locations I've been to in San Antonio scammed me. One…read moresigned me up for a second phone line, added features I specifically declined. This one set me up with a new phone and added discounts to make it look pretty. Two years later, Verizon "found two discounts" on my account that I shouldn't have and removed one without notice. Mind you, the representative who added those discounts works for Verizon. I didn't add those and wouldn't know whether they are valid or not, but I'm the one punished and he still made the sale. I didn't know I was dealing with the car dealership of cell phone providers.