We went it to get new iphone verified the 830 per phone. 2 days after we have to turn our phones in…read morethe receipt states we would only get 630 its a printer mistake they said when it should be 830. It'll adjust on your first bill. Called customer service told them what happened and nothing could arise from a fix. We are stuck with the bill unless we go in and hopefully they still have our phones to do a return. Which they can lie and say it's gone regardless. Very predatory practices. Whatever they comment under my review understand i already talked to customer service instead of going to the store and the store has bad communication and horrid leadership to allow this to happen while in earshot of the whole conversation.

Customer service representative Chris minjares helped solve an issue signing into one of my apps…read more He fixed the problem and was very professional and patient. I recommend this store for your needs.

I came to this location today to have the protective cover placed on my phone. I have an older…read moremodel so had to buy the cover on Amazon and bring it in. I had made an appointment online for a certain time but when I came in, there was no check in process. There were not many people there so the appointment wasn't really needed and once I was seen they cancelled the appointment. I'm not sure it helps to make an appointment online for this store but you can make an appointment online if you want to try. The staff were very polite and they had a fun Christmas skeleton at the front of the store.

I've had an unpleasant experience here. Some of the staff seemed to have an attitude and acted…read moreunprofessionally when I asked simple questions -- often replying with "I don't know" or trying to rush me out of the store. I plan to visit again to see if the service improves or if I'm treated differently next time.

Chris was great. I came in to have my iPhone 12 charger port fixed because it was not reading when…read moreI plugged it in. He was very kind and solved my problem in no time at all. Thanks Chris!

Poor service provided. Will be removing asurion phone insurance and home tech insurance. Good job…read moreon customer service.

I really don't like to leave bad reviews. I have been thinking about if I should write this one for…read moreawhile now. I decided it's best to let people know of their deceptive practices. Back in June, I went into this store to ask about getting a promotion on a Galaxy Watch 6 Classic. I asked the person that was helping me several times how much my bill would increase by and he said 4 dollars a month every time. I later realized that it was not just 4 dollars and they had added a plan for the watch without discussing it with me. The only reason that I did go back and argue was because I had researched this promotion myself before going into the store and knew that it should have required a new plan to get the 4 dollar a month price on the new watch. I am writing this for future customers so that they can realize that they need to do their own research before going to this store. They will leave out information to get a sale

Alyssa was great and helped my wife and I with changing over from ATT to T mobile. Very friendly…read moreand knowledgeable about their deals going on and what best options are for family plans. If you come to this location, ask for Alyssa.

Do not order anything from these guys. Paid extra for Express shipping and over a month later…read morehaven't received anything. Their customer service is absolutely terrible. I've sent SEVERAL emails to these guys with my issues and they refuse to respond and don't care. Had to open up a PayPal case to get a refund. Again stay away.

I ordered 2 parts to repair a Chromebook Pro XE513C24 from Global Direct Parts which save me from…read morebuying a new Chromebook. Global Direct Parts was fast to fulfill the parts and everything worked great. I recommend and would order again from Global Direct Parts.

Its interesting how Sprint is located on the same strip where you will find Verizon, and AT&T. We…read morearrived here with the mission to pay off our current phone and switch plans. We had previously gone to another cellular store within that same strip. I must say you can completely tell the difference between Sprint's customer service and the customer service at its other competitors. Upon arriving there was a line, and there were only three sales representatives with one of them including the manager. We waited for about 30 minutes to finally be attended, we were not greeted whatsoever upon arriving, just glanced at and disregarded. After finally being attended, the individual who stated he was the manager, helped us but upon asking if the phone could be unlocked he quickly dismissed us. He even stated we had to give him a good review for his service. For which, he did not provide good service whatsoever. In addition, upon exiting the store, he had given us the receipt for someone else. Major confidentiality violation. The receipt had information of another member, number, and etc. Will not be returning here whatsoever. Horrible customer service, they need to improve their customer service skills or they will not retain customers.

Went with my sister since she has a Sprint account. So glad I have a different carrier. This place…read moresucked. They were short handed. The guy that was left alone to work was not capable of much. Not trained or maybe didn't have the authorization? Not sure which.