I cannot thank the team at Tanasbourne Veterinary Emergency enough for the compassion and care they…read moreshowed my cat and me during such a stressful time. From the moment we arrived, everyone was kind, caring, and genuinely compassionate. My cat was diagnosed with a urinary tract disease, and they took the time to explain everything in a way that was easy to understand. They were incredibly reassuring, answered all of my questions with patience, and never made me feel rushed or pressured into making decisions. What meant the most was how supportive they were. They truly cared not only about my cat's health but also about making sure I felt informed and comforted throughout the entire experience. It's clear that everyone there has a true passion for helping animals and the people who love them. I'm so grateful for the exceptional care they provided and would highly recommend Tanasbourne Veterinary Emergency to anyone in need of emergency veterinary care. Thank you for treating my cat with such love and kindness and for giving me peace of mind during a very difficult time.

Tanasbourne Veterinary Emergency is not always staffed with a veterinarian…read more  My dog was bleeding from her rectum, so I called to check if they would be able to evaluate her (about 4pm on a Saturday). The receptionist confirmed they would see my dog. I checked in 15 minutes later, explained the situation, and filled out the questionnaire. I waited one hour before triage and they let me know there was no veterinarian in-house. I would be waiting at least an additional 4 hours to see a vet if I chose to stay. 24/7 emergency coverage is not guaranteed at this location.

Dr Lori Gibson helped us put our cat of 18 years down, and we can't say nicer things about how she…read morehandled this process. She was absolutely wonderful in terms of explaining what would happen, being so compassionate and soft spoken about the whole situation. We couldn't have been more grateful that she was the one who helped us!

This was a very hard day, our beloved Sophie had lived for 14 and 1/2 years and she was holding on…read morefor us and we had to set her free. Compassionate Care came right on time and was so kind and caring. We had time to say our goodbyes, we loved her so much and she was a really High anxiety dog, going for rides triggered her, so having someone come here was perfect. I highly recommend this establishment. Thank you.

While it was definitely expensive to make this emergency visit, it was 100% worth it to come to…read morethis location. We literally walked in without an appointment as our Shiba had ingested some cherry laurel berries from a neighbor's tree. She was wobbly and threw up so we knew it was urgent. Dr Harley Johnson and her team were wonderful. She even took extra time to research and confirm we had the right plant and wanted to ensure we didn't take any unnecessary steps or incur any charges we didn't need. I would definitely come back here for any emergency or speciality care!

I, unfortunately, have recently had to put my 2 oldest cats down. These things, of course, happen…read moreover the weekends, etc., when my regular vet is not available. I found the entire staff very supportive and helpful. In both cases, there really wasn't anything to be done, both cats were elderly and sick, and I knew I was bringing them in for the last time. I really appreciated the staff and the vet's care, one cat had end stage renal disease, and the vet was very informative and caring about what his labs meant, etc. They have a very nice room set aside for those who are saying goodbye to their pets. I realize my experience doesn't have anything to do with acute problems in younger animals that may need surgery, etc., but I was impressed with the compassion and with the speed in which they took care of both of my cats when we were experiencing end of life choices.

Dove Lewis has shown nothing but kindness with my kitty's passing (she was elderly, but this was…read moreunexpected). I was told by my two friends watching her that she was well taken care of, they answered my international calls quickly, and even sent a card in the mail within just a couple of days. My little Bella was in very trustworthy hands and that's why mattered most. Thank you, Dove Lewis team.

I am writing to express my deep disappointment regarding the way my family and I were treated…read moreduring one of the most heartbreaking moments we have ever experienced during the euthanasia of our beloved Chihuahua. While I want to acknowledge that some members of your staff were incredibly compassionate, the overall experience was made significantly more painful due to the actions of one of your representatives, Kev. His lack of compassion, professionalism, and awareness during such a sensitive time left both myself and my daughter deeply upset. When we arrived, my daughter went inside to check us in while I remained in the car with Sophia. We had specifically hoped to use the side entrance to minimize any additional stress for Sophia, who was already in distress. Kev refused to allow my daughter to check us in because I was listed as the primary owner even after my daughter explained she was a family member. The only information that needed to be confirmed was my phone number, address, and email address, all information my daughter could have confirmed. Instead, I was forced to walk into the lobby while crying and emotionally overwhelmed. This lack of flexibility showed very little understanding of the situation. Once we were escorted into a room, Kev returned to review paperwork and discuss payment. Prior to our visit, I had contacted Dove Lewis prior to verify what charges I would be responsible for. Despite explaining that I had already confirmed these details, Kev argued with me while I was sitting there holding my dying dog in my lap. During such an emotional moment, the last thing anyone should have to do is debate billing. The vet assistant who cared for Sophia before the procedure was exceptionally kind, compassionate, and respectful. She carefully prepared Sophia, brought her back so we could spend our final moments together, and gently explained that we could notify the staff when we were ready. Her compassion made a tremendous difference during an incredibly painful time. The vet who performed Sophia's euthanasia was equally compassionate and handled the procedure with dignity and empathy. We are sincerely grateful for the care both of these individuals provided.  After Sophia had passed and we had spent time saying our final goodbyes, my daughter informed the staff that we were ready for them to take her. Kev entered the room and asked if we were ready to proceed with the euthanasia, completely unaware that the procedure had already been completed. This demonstrated a troubling lack of communication among the staff and forced us to relive an incredibly painful moment unnecessarily. To make matters worse, after realizing the procedure had already been completed, we handed Sophia over to Kev wanting to leave peacefully with our grief.  Instead while holding our dog in his arms Kev started to discuss a refund that was owed and wanted to know what card to refund to. I was completely inconsolable after saying goodbye to our loved one and this was an incredibly insensitive and inappropriate time to bring up financial matters. I told him that we would call to take care of it. After that conversation, rather than staying behind with Sophia and simply allowing us to leave the room and grieve privately as we exited, Kev continued to follow us out of the room and down the hall to the exit all while carrying our pet. There was no need to escort us out as we had entered through the same side entrance. Throughout this time, he continued speaking to us while carrying Sophia in a way that was deeply upsetting. Her head was dangling over his arm without the care and dignity that I believe every family expects their beloved pet to receive after they have passed. Seeing our loved one handled in that manner was completely heartbreaking, and it is an image that my daughter and I will carry with us for the rest of our lives. This should have been a peaceful opportunity to say goodbye to our cherished family member of 17 years. Instead, multiple interactions with Kev made an already devastating experience even more painful. Families facing end of life decisions deserve empathy, patience, clear communication, and compassionate treatment. Unfortunately, that was not what we experienced from him. I sincerely hope this feedback is taken seriously.

I cannot say enough good things about the VCA Surgical Specialists, and specifically Dr. Courtney…read moreKorff and her team. About 6 weeks ago Douglas, our two year old dachshund, had a mobility issue that suddenly occurred. I took him to the emergency hospital here in Eugene, and was notified he needed to see a Neurologist. My vet the next morning referred me to VCA in Clackamas. From the moment Douglas and I walked in we were treated with nothing but top shelf care. Dr. Korff examined Douglas then made her recommendation of surgery that was needed to try to save Douglas' ability to walk. The next 24 hours were rough. When I picked him up we were told that the surgery had gone great. The team at VCA had taken amazing care of Douglas. We were sent home with medications and instructions. For the next five weeks we did everything that we were instructed to do. We had our follow up appointment this past week. We were sent home with a glowing report! Dr. Korff said he looked great, and would continue to get stronger! I want to thank everybody at VCA for caring for Douglas and coaching me through his rehabilitation. I would highly recommend them for any care your pet may need. A++ Grade. Thank you so much!

When I got my Chocolate Labrador puppy my daughter suggested them plus they were only 1/4 mile…read moreaway. They are a nice veterinarian clinic with knowledgeable staff. It's by walk-in only unless you make an appointment. The Vets were fabulous with her and BellaBleu liked them too. It's now 5 1/2 years later and we still come here for all our needs. She was also spayed here. The prices are the best in town!!!

My cat was recently diagnosed with inflammatory bowel disease, so we needed to transition to a…read morespecialty veterinarian. After doing extensive research, we chose Dr. Casey at this hospital and it was absolutely the right decision. Our experience has been exceptional. We've been coming in for routine bloodwork and ongoing testing, and every visit has been seamless. The staff especially our vet tech Danielle are all consistently kind, professional, and attentive. Pricing is fair and transparent, which I truly appreciate. Most importantly, my cat is doing significantly better under their care!! They are also an emergency hospital, which gives me tremendous peace of mind. If we ever face an urgent situation, it's incredibly reassuring to know that her specialty care and emergency services are all under one roof. And as a thoughtful bonus their coffee machine makes an assortment of brewed coffee, which is a lovely touch during what can otherwise be stressful appointments.

My senior cat suffered a blood clot and I knew the only option would be euthanasia sadly. Upon…read morearrival the technician took Jackie's stats and told me she was stable so we would have to wait, even though I explained what I thought occurred. Fast forward, we waited 4 hours and Jackie only received pain medication after I demanded it. My beloved kitty was of course euthanized after hours of agony. I am very angry at myself that I didn't go elsewhere after the first interaction and not being listened to. I guess I was in crisis mode and not thinking clearly. Later on I emailed with the practice manager and was told that the person would receive more training. They also refunded my money, but overall it was just customer service speak. The technician apparently didn't seek a superior's professional opinion, she didn't listen and she didn't seem to care. There needs to be a multi level system of checks, so that one inexperienced person is not in charge of who waits and who gets seen immediately. Knowing that my sweet kitty lingered and suffered for 4 hours, most of which were not even with me, haunts me to this day.

Hearthwood is amazing. We took in a rescue kitten from a co-worker who recommended them as they…read moretook their other pets there too. We wound up moving our other animals over because the care and love they show all the animals is beyond evident. When it came time to say goodbye to our GSD due to an aggressive liver cancer, Heather communicated with me via text on a Friday afternoon to get Loki seen at an urgent care since they were booked. She then continued to touch base throughout the day as we got appointments set, records forwarded to the other clinic and then fit us in with a last minute Saturday appointment so he could cross the rainbow bridge and shed his pain. The texts were beyond appreciated as I could barely speak without bawling. Dr Primley was also compassionate and comforting as we said goodbye to our gentle giant Saturday afternoon and I cannot thank them enough for the kindness and care they showed us during that difficult time. I highly recommend them to anyone needing care for their fur babies.

I truly feel our pets are in great hands with the staff at Hearthwood! Dr. Baumgartner is a very…read morekind, and experienced veterinarian. I also think their cost of services is very fair compared to other clinics we have been to.

I had to put my cat down today. When I tell you this girl was my world, you better believe it. I…read morecame in, they asked their questions, I was already emotional and they handled it so well. They took her back and they handled the rest so well. They had a "comfort room" for me to hold my baby in her final moments. When I was ready I just had to press a button for the vet to come in. He came in, gave the medicine, was so sweet and understanding while I'm just a mess. I was given the option to pay beforehand and I'm so appreciative of that. When all was said and done, I have nothing but good things to say about the staff here. Every single one was so kind and compassionate. If I'm ever in this situation again, I know where I'm going.

I wanted to share a recent experience my family had at Columbia River Veterinary Specialists. I'm…read moreposting this to inform others in the community, especially pet owners, about what we experienced during an incredibly difficult time. This is not meant to discredit the clinic as a whole, but to be transparent about an interaction that had a significant emotional impact on us and may be important for others to be aware of. Our family recently brought our cat to Columbia River Veterinary Specialists during one of the most painful moments a pet owner can experience--having to say goodbye. I want to be very clear that the majority of the staff we interacted with were kind, patient, and compassionate. The woman at the front desk treated us with warmth and respect, the staff member we spoke with on the phone beforehand was helpful and understanding, and the veterinarian who ultimately assisted with end-of-life care was gentle, loving, and respectful. He took the time to explain everything clearly and treated both our pet and our family with dignity. Those are exactly the kinds of people you want working in a field that involves end-of-life care and emotional vulnerability. Unfortunately, our initial interaction with one staff member significantly overshadowed the experience. When our family first arrived, the individual who took our cat back (not the person who checked us in) made comments that strongly implied judgment about why our pet had not been brought in sooner. These remarks were delivered in a way that felt accusatory and lacked empathy, especially given that our pet was actively dying and we were already emotionally overwhelmed. Financial limitations are a reality for many families. Being made to feel guilt or shame for not having immediate access to thousands of dollars--at the exact moment we were facing the loss of a beloved pet--was deeply inappropriate and unprofessional. Veterinary professionals are entrusted with not only animal care, but human compassion. This was not the time for assumptions, judgment, or commentary--it was a moment that required empathy, discretion, and support. I'm sharing this because no family should be made to feel judged or shamed while saying goodbye to a pet. I sincerely hope this feedback is taken seriously and addressed internally, because the rest of the staff we encountered demonstrated the level of care and compassion that should be standard in situations like this. Our pet deserved peace and dignity in their final moments--and so did our family.