Excellent service on short notice. Price for work was fair and the turnaround was great. I've had…read moremultiple bad experiences at Rice Toyota so knowing there is someone honest that can handle the work is a relief. Thank goodness there is still someone with a strong work ethic.

Very genuine and great customer service coming from a young woman who went out on a limb to find a…read moregood mechanic

Had a great experience there with the salesman Khaled. Very knowledgeable guy. Helped me get a 2020…read moreHonda Accord. The place was very welcoming. And they were ready to show me the carfax on every car.

Always a delight to come here. They're very detailed and always have me pulling out of the lot with…read morea car that feels brand new! The lobby is also quite clean and they have many accommodations if you decide to wait

I've had a couple of frustrating experiences with the service department. The work itself seems…read moresolid, but my concern is the trustworthiness of the overall service experience During my most recent visit for an antenna repair, I was billed for two hours of labor even though I was at the shop for less than an hour (my appointment was at 2:30 PM and I was checking out around 3:20 PM). When I asked for clarification, the advisor avoided giving a meaningful explanation. I had to point out that the labor charge of $165 didn't align with the stated hourly rate of ~$80, and that there was no way two hours of work had been performed. After I raised this point multiple times, he stepped away to "double check" my appointment time and then returned with an updated, lower bill. No apology was offered, and the advisor seemed annoyed with me. Overall, the interaction left me with the impression that my concerns were unwelcome and made me question whether the original charge was truly a mistake. This is the second time my bill has come out significantly higher than expected. On both visits, when I asked for clarification, I felt stonewalled. The advisor would simply read the receipt back to me rather than explain the charges. I understand that shops may use standard labor times, but that was never clearly communicated. Instead it felt like I wasn't being taken seriously, particularly as someone who may not appear especially knowledgeable about cars. I had the distinct impression that my husband might have been treated differently for the same issue I'm new to the area and have had consistently transparent, positive experiences with Toyota service departments in the past, which made this especially disappointing. Overall, I'm uncomfortable with the lack of transparency and the need to advocate so strongly just to receive a clear explanation. I don't feel confident that I was treated fairly, and I'll likely go elsewhere for service in the future. I would also encourage others to review their invoices carefully and ask detailed questions

My worst nightmare- my car broke down while traveling! My 2024 Santa Fe hybrid threw a temper…read moretantrum on a Sunday evening, on 705, just outside of Seagrove. Aka- farm country. 3 hours later, my car was loaded on a flatbed to go to the dealership in High Springs. The next morning Lindsay called to ask me what happened & to let me know they were behind on diagnoses, that there were several cars ahead of mine. Ugh. I explained that I was from Florida, visiting for work. I booked a rental, and relied on locals to help me during all of this. What blew my mind, a call from Lindsay again just before 5pm. Because I'm not a local, he pushed my car through faster & the lead mechanic, Chance, was staying late to narrow down the problem. Code was showing something wrong with fuel getting to the motor. 20 minutes later... he called again! I had just had my car serviced before driving Hundreds of miles & one of the air filters wasn't clicked in all the way! A simple stupid fix! I was relieved. Lindsay also said they had to fix a couple of recalls, but that my car should be ready by 10am the next morning! Stunned, relieved, but i was still holding my breath until the next morning - 9am, again earlier than he quoted- my car was ready! Seriously, I have never been stunned by customer service at a dealership. You all are the best!

This business has been taken over by Vann York…read more They have a few higher end and fast cars. Not bad to drive, but not as tight as a drive like we're used to. Still trying to find the right addition to our "home fleet". Salesman Larry Spates & General Manager Dave Langley - - those are the two names to remember!! Great information! Thank you both.

We had a fantastic experience at Nile, with good prices , good people, and a good car. Excellent…read more Highly recommended!

Very friendly, professional and knowledgeable. They have a lot of nice Hondas for a reasonable…read moreprice. Purchasing was easy and straight forward. Our mechanic said the car was in great shape!

This was my first time ever buying a vehicle, and I'll be honest: I walked into the process with…read morezero experience. I'm a single mom with two kids and this car purchase was literally my entire savings, so the stakes were extremely high for me. I bought a 2019 Kia Soul from Bob King Mazda. A few days after purchase, I noticed some issues with the car and ended up taking it to Bob King Kia for diagnostics since it's a Kia. They discovered a pending check engine code related to the O sensors and replaced both sensors. The invoice showed the repair would have been around $850, but thankfully they covered it and I did not have to pay. I want to be very clear about something: the people I dealt with were great. Billy at Bob King Kia was very helpful and reassuring when this all started. Randy at Bob King Mazda was also great to work with. But the real MVP was Josh in the Mazda service department. Even when things were confusing behind the scenes, he stayed patient, explained things clearly, and treated me with respect the entire time. His people skills alone would make me consider returning. They also provided me with a loaner vehicle while the issue was being addressed, which I deeply appreciated and absolutely made a stressful situation easier. That said, I do have some concerns that I think future buyers should be aware of. When I first purchased the car, the coolant was extremely low and the engine air filter was completely clogged with debris. It was obvious those things hadn't been checked before the vehicle was sold. That's what ultimately led me to discovering the other issue in the first place. After 10 days of diagnostics and repairs, the jerking sensation I initially noticed while decelerating is still present, although it is not nearly as severe as before. The explanation I received was essentially that the vehicle has over 100k miles and sometimes cars just have their own "personality." Maybe that's true, but as a first-time buyer, I was hoping for a clearer mechanical explanation. To be fair, the dealership did step up and handle the emissions issue at no cost to me, and they treated me respectfully throughout the process. I genuinely appreciate that. However, I would strongly recommend that the dealership implement a more thorough mechanical inspection process on used vehicles before they're sold. A quick inspection by a technician could likely catch things like low coolant, clogged filters, or pending codes before a customer drives off the lot. At the end of the day, the staff treated me well and the issue I didn't know about was addressed. But as someone who spent their entire savings on their first car purchase, this experience was definitely stressful and could have been prevented with a more thorough pre-sale inspection. For now, I'm hopeful everything continues running well. Time will tell. And as a first-time buyer who learned a lot through this experience, I'll definitely be paying very close attention going forward.

Absolutely horrible! The worst rip off! Fraudsters! Avoid! Avoid! Avoid!…read more I had my car towed to this dealership for service. My extended family used it and kept the key. So, I needed a new key. I knew that there was something wrong with my key. A young man comes out, introduces himself as Z'Kwan and says quietly that my key is fake and invites me into the office. Another gentleman is seated behind a desk-Chris. Chris hasn't even seen the car, yet he starts with the story of "this is the worst thing ever in history-recall with no remedy! Price tag for the key $1,000" I just came from the airport. I have luggage, a cat. The recall with no remedy is repeated to me like a broken record over the next twenty minutes. Chris pulls out a piece of paper and starts his sales pitch-monthly payments, pro's and cons, features. I keep declining. Chris shows $345 payment and we go for a test drive. The car is Kia Forte 2019. Chris leaves the room, comes back with papers and announces "I am reading direct from CarFax-no accidents!" He doesn't show me CarFax. Later the CarFax is one thing missing from my envelope with sales paperwork. I manage to get a copy from the dealership and the dealership employee signature is not Chris, not Z'Kwan or the sales manager. It is some other employee. Chris also tells me that extended warranty is included in the price. The finance manager keeps covering up the papers and prevents me from reading or asking anything yelling that she has to leave. I sign and Chris suddenly calls my name as I am loading things in the car and as I turn around camera flashes. He took a shocked face picture of me by the car-no permission requested. I drive home (live in California at the time) and the first repair $1200 less than a week after arrival. I parked too close to the curb scratching front bumper. The shocker is as I drive on expressway loud explosion sound and something flies from underneath the car. All the lights come on the dashboard. I drive to my local Kia service and told that inspection which is not included $280, and shocker-extended warranty service contract DOES NOT COVER REPAIR! I call Bob King Mazda from my local Kia and Chris says "I told the customer the repair isn't going to be covered" into the speaker phone. Liar! Cheater! Fraudster! Save your money! Avoid at all costs! I'm currently in the market for a new car and that's the reason I finally took the time to write this.

Excellent Experience: Doug was my onsite representative and Vanessa was my Internet representative…read more Price Venessa quoted saved time before arriving to drive and buy my new 2026 Ridgeline Black Edition. Upon arrival, Doug Gillespie met me and my wife with a friendly smile. He was informative, professional and his answers to our questions were easy to understand. Jeremiah helped us setup our registration and our requested 7 year 100k extended warranty. Doug called the next morning letting us know our new 2026 Ridgeline Black Edition had been detailed and was ready for pickup. If you don't need to tow more that 5,000 pounds, this 50k MSRP truck has the features of most 90k MSRP trucks and a very comfortable and quiet ride. Thanks Doug, Jerimah and Vanessa for a job well done. Stan & Terry Mustang USMC Retired Banking Officer Retired

This is my 3rd lease on a Honda HR-V at Vann York Honda and there are very good reasons why I keep…read morecoming back. Don Pennetta, my sales associate for my second and now third HR-V, listens to me and understands exactly what I am looking for in my car and how he help fit it into my budget. This isn't always easy! Don always picked up his phone, was available on site, was communicative and readily gave me the information I needed. The staff at this dealership treated me with care and much respect. I had a lot of questions and the answers were explained to me in detail by all. Sales Manager, Richard Hamilton, personally assisted me with particular issues and was a stellar gentleman. Finance Manager, Gene Kinney, fielded many more questions from me, was very efficient and also very understanding. After the all the paper work was done and my new HR-V was pulling up for me to drive home, Chris Thompson, the General Manager of Vann York Honda checked in with me to see if all was well and to thank me! I can't tell you how appreciative I am of all these gentlemen and how they made what I consider a very stressful experience gentler and kinder. Thank you! I highly recommend Vann York Honda for your next Honda automobile.

This is, by far, the best place in town for honest affordable car maintenance! I will always take…read moremy vehicles here!

Louis is very nice and his prices are always reasonable! He gets the work done fast and doesn't try…read moreto sell you stuff that you don't need! Him and his family are also extremely nice!