Doug at Excel Towing came to my rescue after the local AAA shop declined to respond to my request…read morefor help with a very dead battery. He arrived in a timely manner after I spoke to him on the phone and jump-started my battery. He then explained that there could be a couple of problems with the batter and/or the alternator and gave me some useful information on how to resolve it. I greatly appreciated his help and would not hesitate to contact him again.

Efficient and right on time (scheduled tow from home to repair shop); driver was very friendly and…read moreequipment (rollback) looked in great condition.

Fantastic group there, always honest, pleasant and knowledgeable. Great value for the work they…read moreprovide. Highly recommend

I bought a Jeep in Juneau, I work there and live in the lower 48. I just needed someone to do some…read morebasic stuff to it so I could get it on the ferry. I called around, most shops said no but like others this one treated me like crap on the phone and acted like it was a completely ridiculous idea that I wanted someone to work on my quote "vehicle from before the turn of the century." It's not a steam locomotive, you charge by the hour, if it's harder to work on charge more. I'm only leaving 3 stars since I didn't actually have work done by the shop so 1 feels unfair, but acting like it's hard to change the starter on a 1991 jeep Cherokee is insanity.

I call in the shop, A man named Ray picked up. I laid about 20 questions on him about a car I was…read morein the process of buying because they had done some work on it. He gave me his honest opinion about all the things I asked and I was very satisfied when the call came to an end.

I have been going to these good people for over 20 Years and I have a phd in being a cheapskate…read more They either fixed the problem or didn't charge me. I have had experience with other more highly rated yelp mechanics and would go to none of them again. Glacier m and m pays there mechanics by the hour rather than by the project so hurrying on projects is simply not encouraged.

This place is very underrated, the quality of their work, their honesty, as well as willingness to…read morehelp and actually solve the issue you're there for, is exceptional. Rusty is a straight shooter, no back and forth nonsense, no trying to upsell or take advantage, and is very communicative! Their value, reliability, and the peace of mind you get here, go a long way and will be sure to use them again!

Great service and they stand behind their work. Jack and Evelyn run a tight ship. 5 stars all the…read moreway.

This repair shop has lots of experience and knowledge. And if they're not the ones to solve the…read moreproblem, they tell you.

These guys epitomize home town care. I had a stupid moment and apparently left my dome light on…read more Came back to a dead battery but never in a million years did I suspect that was all it was. And of course I didn't have a jumper box. Had a cabbie jump it and then I drove it over to these guys, in a panic expecting the worst. (This car's alternator dumped on me within 6 months of driving it off the lot and it has always had battery drain issues so I was paranoid.) The guys at Alaska Auto Repait quickly figured out the issue and charged it up at no cost without any mocking (I was doing that for myself plenty enough). They sure made this dumb girl in distress feel a lot better and they didn't even bat an eye. I will alwaslys recommend them for their kindness and great service, which has been my experience with them two other times when I have brought it in for repairs.

Absolutely perfect service and on time. If you're looking for the best in town this is it. Don't…read morelet the looks of the truck fool you because it can't get any better. This is by far the cheapest in town tipping the scales at a whopping $60 for a tow when everyone else is around 150!

I called them and they came right away. A very friendly man, and he did quick work. Also, this…read morehappened on a Sunday!

I brought my car in on October 9, 2025 for a squealing noise, especially when the AC was on. I was…read moretold the serpentine belt needed to be replaced, so I agreed to the repair. About 5 months later, the same noise came back. I had barely driven the car during that time since I work from home and we had a very harsh winter in Juneau. I brought the car back on March 27, 2026, and was told again that the belt was worn out and needed replacement. Now, less than a month later, the same squealing noise is returning again. From my understanding, a serpentine belt should last years, not just a few months especially with minimal driving. This makes me question whether the original issue was properly diagnosed or if there may be another underlying problem that wasn't addressed. I'm disappointed with the repeated repairs and lack of a lasting solution. I would recommend getting a second opinion if you experience a similar issue.

Had a slow leak in my tire and was leaving town the next day... did not want to come back to a…read moreflat. Waited all day for a call from another business when they had an open bay. That call never came. Very late in the day I stopped by. Within an hour the tire was repaired. I remember when Red retired, and Mike had to earn my business. When Mike retired I didn't have much faith. These guys rocked it. I will not hesitate to refer them to others and I will be back. Thank you!