I posted this review on Google, but I desperately want to share my story. I am so delighted with…read moreAntigua Veterinary Practice. I cannot say enough good things about the caring, competent people at this vet. If you live in the area and are looking for an incredible vet who will take care of both you and your fur babies, this practice is it. To make a very long story short, I called them in tears, terrified that Hurricane Dorian was going to prevent us from being able to treat my dog's cancer fast enough to keep her with us (she'd been diagnosed that morning from a much less kind vet). The staff at Antigua listened patiently as I explained that we'd just lost our old dog to cancer the month prior, that our puppy was only a year and a half, and made time to see us that very afternoon. Amid the hurricane, my panic, the preparations they were making to ensure the creatures in their care were safe from Dorian, they made space and time for us. And after the hurricane had passed, they squeezed my dog into a surgery slot the next day to make sure she was given the best chance at life--they did this even though they were booked up for a month and a half, and were no doubt working with people whose animals had been injured during the storm. I have been to several vets on and around Anastasia, and Antigua Veterinary Practice is head, shoulders, knees and toes above the rest.

UPDATE: Unfortunately, I have to update my original review…read more I initially had a very positive experience with this office when I brought my 9-year-old Yorkie, Chance, in for his dental evaluation and cleaning. I was impressed with the communication, the detailed estimate, and how everything was explained to me beforehand. Unfortunately, after his dental cleaning, I discovered that approximately four teeth on the right side still had a significant amount of tartar buildup, despite Chance having already been under general anesthesia for the procedure. About two weeks after his cleaning, I noticed the remaining tartar and contacted the office. The manager asked me to bring Chance back in so they could take a look. I also took photos and emailed them to the office. After reviewing the photos, the veterinarian apologized and acknowledged that this was not up to their standards. They agreed that a partial refund was appropriate, which I do appreciate. They offered a $125 refund, explaining that the cleaning portion of the approximately $1,300 procedure was around $160. They also offered to put Chance under general anesthesia again and complete the cleaning properly at no additional charge. While I appreciate that they offered to correct the issue, we are not comfortable putting Chance through general anesthesia again simply because the original cleaning was not thorough while he was already under anesthesia. He is 9 years old, and we feel that if he was going to undergo anesthesia for a professional dental cleaning, the expectation was that all of his teeth would be thoroughly evaluated, cleaned, and X-rayed during that procedure. Because we don't feel comfortable having him anesthetized again, we now have to pay another $185 at another facility that uses a different approach, wrapping him up like a "burrito" and cleaning the tartar above the gumline. It's not the ideal solution, but we would rather do that than put him under anesthesia again. Ultimately, this means we are paying additional money and going through the inconvenience of having his teeth treated a second time when we had already paid approximately $1,300 for his dental procedure. I completely understand that mistakes happen. We are all human, and I don't expect perfection. What was disappointing to me was that the inconvenience and additional expense this created for us did not feel adequately reflected in the $125 refund. I also had to take time out of my day to bring Chance back to the office so they could confirm what I had already documented in the photos, that there was significant tartar left behind. I do want to give credit where it is due. The veterinarian apologized, acknowledged that the result was not their standard of care, offered to redo the dental at no charge, and emailed me copies of Chance's dental X-rays when I requested them. I appreciate those things. However, as a dental hygienist myself, I understand the importance of a thorough cleaning, and as a pet owner, I trusted that Chance's dental procedure would be completed properly the first time. The biggest disappointment is that he went through general anesthesia for a procedure that ultimately wasn't completed as thoroughly as we expected, and now we have to find another way to address the teeth that were missed. I wanted to update my original review because while our initial experience was very positive, the outcome of Chance's dental procedure and the way the situation was ultimately handled left us disappointed. I hope the office takes this feedback seriously, because I do believe mistakes can happen, but the goal should always be to make the patient, and in this case, the pet and their owner, whole when something goes wrong.

Places that are comprehensive, one-stop shops make life so much easier. This clinic is a pet store,…read moreboarding facility (long- and short-term), grooming salon, veterinary clinic, and they can even do specialized services such as dental work for your pet. As someone who travels a lot for work, I love knowing that the vet is steps away from the boarding facility when I leave him there before a trip. The techs light up when they see him and it makes me feel better knowing they remember him and know how he is and what he needs. Aside from highly knowledgeable and friendly staff, you can't beat the price point. Most affordable boarding I've been able to find, and the dental cleaning he had done recently was less than the averages I was finding online. Love this place!

I have used this veterinary hospital for at least 15 years and have always been very satisfied with…read morethe care my pets received until a recent experience. My dog requires prescription diet food, and I asked the office to approve the prescription through Chewy after Chewy informed me that the request had not been authorized. When I contacted the veterinary office, I was told they no longer approve prescriptions through Chewy and that I would need to purchase the food through their online store or come in person to pick up the prescription. I explained that this was not possible at the time because I was on my way to take my husband to the emergency room and my dog was running out of food. I asked if an exception could be made given the circumstances, but they declined. I found this response to be unnecessarily inflexible and lacking in compassion, especially considering my long history as a client and the urgent personal situation I was facing.

Incredible vet care! Great vet team! We've been taking our dog here since he was a puppy (so five…read moreyears now) and they've taken such amazing care of him (even though he hates going to the vet and puts up a fight every time)!! The team is so patient and they handle our feisty little Pomeranian with such love and compassion-even though he barks and bites- they truly do not seem to mind and seem to love him anyway. It's nice to feel like my dog is not only ~being taken care of~, but he's being genuinely ~cared for~ by a team who even recognizes and greets him with a laugh and smile every visit! We've seen all four of the vets on the team throughout the years and can say they're all amazing! And most frequently see Dr. Vinge who is wonderful! Special shoutout to her vet tech, Grace, who is a lovely ray of sunshine, one of the sweetest people you'll ever meet and takes great care of our dog! The office is very good about communication- answering calls, replying to emails, keeping up with check-ins for after service care. Very good about appointments as well; rescheduling, squeezing us in, moving appointments around to accommodate schedule, etc. The office itself is very nice and has a homey feel, with a community chalk board, 'meet the staff' and compliment wall, and an office pet as well! Our dog has a lot of medical needs and it's really nice to know he's in the best of hands and receiving the best care here. Really appreciate all that Southeast Vet has done for him

Once again, right there for us in an emergency. Kindness and compassion by the boatload.read more

When I first moved to St. Augustine, one of the most important things I needed to do was find a…read moregood vet. Not just good, excellent. My 2 of my 3 Goldens do have underlying medical conditions. I lucked out. A stranger recommended the hospital. I reviewed their website and quickly noticed that Dr. Lopez had a connection with my breed. That's important to me. Even before I officially was a client, I called them to see if they could work one of my Goldens in b/c I thought he had injected a foreign object. They couldn't see him, recommended the local ER where the problem was resolved. Yet, even though I wasn't a client, they called the next day to see how my dog was doing. Now, that's above and beyond!! My appointments are always timely. If there's a problem, they work me in. I'm the first to admit I am a high-maintenance client. Always have questions, and often have suggestions. They always take the time (either in person or by email) to answer concerns and explain why or why not my recommendations are appropriate. Highly recommend!

Extremely rude and condescending. They don't return calls after paying $800 for a visit. They're in…read moreit for the money- they don't care about your pets. If I could leave zero stars I would

Dr. Strickland and his staff are the absolute best! If my dog likes someone other than our family,…read morethat person must be pretty special. Sadie loves everyone in that office!

Wow, such an awful first impression you guys have made; I've had an appointment scheduled for over…read morea week and two days before it I get a voicemail saying my appointment has to be rescheduled because the doctor "went on a last minute meeting out of town". Are you kidding? Honestly glad they didn't get a chance to touch my baby girl; what kind of careless doctor attends "last minute out of town meetings" two days before scheduled surgeries?

Love our Murabella Vet Hospital. Everyone loves our boy and takes very compassionate care of him…read more From day when in critical puppy age, they even got done on the floor and played with him to make him comfortable. They try very hard not to over-stress him as he's become more nervous the bigger he's gotten and all the shots through these first few puppy months. We've had to go almost monthly for all his immunizations etc..They give expert information on his specific breed which is wonderful. They show also how experienced they all are as well. I love that you don't wait in a front lobby area with other animals to over stress also. We walk in get weighed and off we go to our room. Very clean and always smiling friendly faces and our cute welcome sign when we show up. We love your team.

Maddy and team went above and beyond to assist my laboring girl who was in distress. I've been to…read moremany vets in my time, as I own a kennel. I have NEVER had the level of service I received from this team. I am a huge fan! Will definitely be given them my business in the future.

Dr. Franz and Jacob made my little girls visit so much better. Front staff were so sweet and went…read moreout of their way to make us feel welcomed and relaxed. 1000/10

My dog had an allergic reaction to vaccines. I told the vet of the previous reactions and how they…read morewere handled in the previous state we lived in. Showed the records of exactly what was done to prevent a reaction. Was told precautions that they were taking were enough and she would be fine. Within 10 minutes of leaving she began to vomit. I was told to bring her back. I did and they said she looked ok. I said I thought her tongue looked pale. They took her back to do an ultrasound which confirmed she was having an allergic reaction. Was told they would monitor her but were closing in an hour so I could stay until they closed. At closing was told if anything at all changed to take her to the emergency vet and we would be reimbursed. An hour after we got home her face started to swell. Took her to the emergency vet only to confirm again that she was having an allergic reaction and it could be serious but all they could do was monitor her because she couldn't have more meds for another hour. I took her home, gave her Benadryl at the appropriate time and just stayed up watching her all night. The next day no call from the vet (I was told they would call to check on her) I finally called before close of business to remind them of the reimbursement of my emergency vet bill. Normally I wouldn't have done that but at that point I was annoyed. I was told they would be filing it with the vaccine company. I was finally called two days later in the afternoon by the vet to say that she misunderstood and that I would not be getting reimbursed. I was floored. I couldn't say anything kind so I got off of the phone and sent an email to the practice manger explaining the details. I received an email back saying they would look into it. Hours later the vet called and said they had to "open a case" with the vaccine company and they agreed to reimburse. I shouldn't have had to go thru that. They should have stood by their word to pay for an emergency visit. No questions. It was likely not a large amount of money for a vet practice but it was not something I had to throw around and it was definitely the principle. Such a shame. I was hoping to find a good vet close by.

I needed a new vet as we moved to Marineland. We travel at…read moreto Saint Augustine a lot and I have passed this place several times and said if my cat ever needed anything I would try this animal hospital. Today I needed to have my cats anal glands expressed and a general check up. Let me say firstly they have it totally together for Covid. A smooth as a watch run business I felt they took great care during the pandemic. The doctor actually came outside and spoke to me about my cat by the car. She was very attentive and thorough. My cat got two shots a regular exam and her anal glands expressed all for $111. The price was very reasonable and a lot cheaper than my previous vet. I'm glad I made the decision to come here today because this would be the place I certainly would feel that cares for animals.

They are interested in what you have to say and care about your pet. There is never a wait and…read morestaff is very friendly and professional.