Urgent care can be challenging. I had a problem. Checked in and gave a urine sample. The…read moreresults of that were negative but was told the final result would take two days. I checked out. Two days latter - no call. I tried to call two times but gave up after twenty minutes. What they were quick at was the bill. I was okay with paying something. I called - after thirty minutes I gave up. I sent an email with a question. No response. In the real world when services aren't performed there is usually a discount. Maybe 10 percent? The money isn't the issue but the utter lack of follow through and responsiveness was appalling.

I went there for unilateral ear pain and swollen preauricular lymph nodes. We suspected bacterial…read moreear infection and I was on day 4 of prescribed augmenten from an MD I saw through telemedicine. I came to this UC because pain was getting worse and ear was draining while I was visiting family in the area and I wanted someone to visually see it in case it wasn't bacterial. My first mistake was picking this establishment without reading the reviews. Staff was professional enough but rushed and appeared understaffed. The male medical assistant became oddly snarky after I revealed I work in dermatology, which was quite awkward. The NP I saw later looked at my ear for maybe five seconds and said there was no evidence of a bacterial infection and I should stop the antibiotics. They said the MD I saw virtually was likely wrong about it being bacterial since they didn't see me in-person. After peeking at my nose and noticing it was draining (I have allergies in Central Oregon) they said all my pain must be due to congestion and to do anti-congestive meds OTC. Sounds reasonable enough. I have a lot of faith in medicinal professionals, so I tried their treatment for the next 24-48 hours. Unfortunately I ended up needing to be driven to the ER a couple days later because the pain in my ear went from painful to agony and it was draining even more pus with some blood. Long story short I needed to be admitted for mastoiditis (seen on CT scan) and had to go on multiple antibiotics and steroids. ER naturally did a culture of the external ear canal too, which grew out a heavy growth of pseudomonas aeruginosa (aka bacteria). My eardrum ended up rupturing from the infection which was extremely painful and may have damaged my hearing (although I haven't seen ENT yet to confirm). Overall, I'm very disappointed with the care I received here. I'd like to assume they were doing their best and I know misdiagnoses happen to even the best of providers. But I can't help but feel that if I had seen someone less rushed, more empathetic, and better trained I would have gotten what the original provider I saw thought was an infection confirmed and received earlier treatment. Maybe then I could have avoided an expensive ER visit and weeks of pain. But who knows. The $300 out-of-pocket cost for a 5 minute visit here just rubbed salt in the wound considering their "care" actually caused me a delay in treatment and caused me great amount of pain in the end. I would avoid this establishment if at all possible.

I was on a camping trip with my family from out of town and needed medical attention…read more And I'm so glad I found St. Charles Hospital in Bend. From the minute I walked into the emergency department I was taken care of in a very kind, efficient and professional matter. It was about 7 o'clock at night when I checked in with a friendly lady (unfortunately I don't remember her name). The check in was easy and quick. After only spending a short period in the waiting area I was seen by a wonderful triage nurse (Jacquie). She asked me some questions and I was immediately taken into a room where another nurse (Mike) looked after me. The room and the hospital itself is very clean and modern. Mike took some blood, brought me warm blankets and started an IV line. Just shortly afterwards I was seen by Dr. Ryan Petersen and nurse Emma who did an exam. Both were very respectful and professional. I also had to get an ultrasound and Erin made me feel calm and took care of me ever so gently. As my husband and son were waiting in our RV just outside on the parking lot we were given a list with nearby hotels and parking facilities, which was truly thoughtful. Both my husband and son were able to come and see me for a short period of time for some much needed support. Later that night I was discharged and Cody one of the hospital administrators took my details. We had a brief yet deep conversation and I could feel that I was not just a number or patient, but a human being with physical and emotional needs. The staff at St. Charles hospital is just excellent. They do listen and they do care!! Dr. Petersen came to see me one more time before leaving the hospital and handing me my discharge papers as well as explaining what had happened and how to handle the aftercare. Even though I was relieved to leave the hospital Nurse Mike made farewell just a little harder! Mike: you are an amazing nurse and such a wonderful person with a big heart! I'm so thankful for you! I must say that I'm more than impressed with the care this hospital provides. The emergency department surely has a fantastic team and everyone is going out of their way to make patients feel comfortable, reassured and safe. I have so much appreciation, respect and gratitude for each and everyone going the extra mile! Thank you ever so much for all your sweetness, kindness, compassion, professionalism and hard work!!!

Arrived at ED Check-in at 10:06, had vitals taken 20 minutes later, then NOTHING for over 5…read morehours...and counting. No way to get any info on where I am in the queue. Should have gone to Redmond's ED, where there were only 4 waiting. This system is poorly managed and understaffed. Avoid if at all possible!!! I'm going home in another hour and will go to Redmond tomorrow, if I survive.

Dr Sultan is amazing. His medical assistant had it out for me from beginning. telling me that we…read moreare close in age. then corrected my medications when it wasn't being pr by them. I am very un happy with her bedside manner. Dr sultan was fantastic.

I can't say enough good things about this hospital and the care I received while visiting Bend. I…read morewent to the ER on a Sunday ight after tripping and falling and fracturing my wrist. Everyone from reception, the care team and discharge nurse were exceptional, I can't say that enough. I wish I could recall all of their names but when in pain that was not my priority. The hospital was very clean, inviting, and comfortable even in the waiting room. Thank you for such a great experience during a difficult time. I was in and out in about 2 hours even though the ER was pretty full.

Paul Brooksbank was the person who wrapped my broken arm . Lovely British fellow . The doctor was a…read moresilly little TV doctor . Some other extraneous helpers were nice. Riding my bike like a teenage boy, caught up with me.

I love that you can check in online before you even leave your house. I love that they have a sign…read moresaying to stay in your car and check in by phone if you're contagious. So nice to not be surrounded by sick people when I'm there for an injury! I went in for a headache that was getting worse every day and had started to progress to numbness in my arm. I was initially evaluated by an actual RN who was super nice and knowledgeable (I found out he used to work in the ER). Then I had a super thorough evaluation by a nurse practitioner. I truly thought something was wrong with my head but she knew to also check my neck and it was a neck injury! Great diagnosis and treatment. Loved being taken seriously (in Utah I have been blown off and misdiagnosed so many times I avoided urgent care whenever possible). So happy to know I can get quality care without waiting for my PCP to have availability!

Efficient and professional - after tripping on uneven pavement, I was in and out in 90 minutes for…read morean assessment, X-ray, and splint. Well done.

I understand times are hard during Covid and everyone needs to be extra patient. But peoples time…read morealso is something to not be taken for granted. They tell you to wait in your car. You cannot leave. They will call you when it's time. They estimated 1-1.5 hours. I've been waiting in the car with my 3 kids for almost 4 hours and there is no end in sight. I'm sure they're sick of the public and so when I try to get information, they assume I'm rude and treat me like crap. I just want to make a decision if I should continue to wait or call it a day based on real information.

Went in for a pre-employment physical and the attitude of about 90% of the staff that I interacted…read morewith wasn't positive. I guess when you go in for anything but a COVID test it throws them for a loop. They all acted like they didn't want to be there and they all came off cold and SUPER condescending. It says a lot when even the patient after me was given the same response. Not going back Not impressed

Definitely one of the better ED's if I had to compare…read more Check in person was lovely and quick, efficient and kind. The person who did my vitals was great. Taylor the RN (who served in the Navy) was excellent, friendly, funny, gentle, SO kind. Dr Mattheson (sp?) was knowledgeable, patient, an excellent provider, quick, very friendly. Went in Saturday night because I had a foreign object that went into my toe. I tried to remove it myself with a pocket knife (don't worry I'm a nurse) but the pocket knife in my first aid kit was too dull. This ED was the only place opened close to sunriver. I was checked in quickly, had my vitals taken quickly. Moved to a bed in the hall quickly. I must admit, working in healthcare myself I felt SO embarrassed for coming in taking up a bed when my issue was so minor. But due to childcare issues it was the only time I could feasibly go. I believe there was concern for my safety or they may not have wanted me to hear the conflict happening in another room so they moved me swiftly to another area of the hall, I wasn't bothered by the other patient but it was kind that they wanted to move me. But after they had me settled in the new location I was treated quickly by Dr Matheson, then bandaged up by Taylor my RN. Top quality care, made me feel better and got the huge deeply embedded splinter out of my toe. Offered me pain meds and gave me wound care supplies and sent me on my way. Overall very pleased with my care, probably wouldn't have even gotten as good of care at the place I work (just kidding, the providers and nurses where I work are great). Would rate the very very highly.

I am in from out of town and am currently seated in the Waiting room going on 5 hours. I have…read morewatched people who arrived after me come and go while I wait to be seen. I have never had a worse experience. Also they should consider turning the air conditioning off. This is absolutely ridiculous.

I don't write many online reviews but I was compelled to do so today due to both the…read moreprofessionalism and all around good nature of Dr. Jane Birschbach who is not only an excellent doctor but also just a jolly nice lady. She went out of her way today to help ensure I can be the happiest and healthiest version of me. The whole team at Deschutes county public health were a pleasure to work with. The lady on the front desk is very welcoming. I cant recommend them more highly. Thanks, Rich

I do not recommend these practitioners at all…read more I started seeing Flattery about 9 years ago for Lyme Disease. For the first two years we did several expensive treatments (none of which worked). Around 2.5 years into it, I was in a serious car accident and almost broke my neck. The Lyme had already affected my back and neck, therefore I was at a pain level of around ten at all times for about a year solid. I had lost 30 pounds, I was bedridden and I was suffering tremendously. Lyme is a pain syndrome that is astounding. It's almost indescribable. I essentially begged Flattery for pain medication, but he always made me feel like I was a pathetic junkie. One day I even confessed to him in tears that I was ready to end my own life because I was suffering so badly. Eventually I developed a street connection for Oxycontin until I was able to get my situation under control by stopping Flatterys treatments and doing the Buehner Protocol. I have since recovered about 90% and I haven't taken any pain medication in about 5 years. When my car accident attorney requested my records from Flattery, almost every report said the same thing, something to the effect of, Chris looks and seems sad. It was almost as if he was cutting and pasting the summaries. Another impetus for me stopping the treatments was that I had burned through my life savings. It felt like all the interest in helping me was gone once the money was gone. Flattery started making comments like "I'm not sure if I really believe that you're sick" or other jabs about me being a drug addict. Having a Naturopath that approaches Lyme in that manner is not at all comforting although it did empower me to take my situation into my own hands. It was an incredibly lonely time. At that point I was working with Flattery only to refill my prescriptions. One of them was for Gabapentin. It was not uncommon for me to have to place 4 to 5 phone calls begging for refills. Sometimes it would take as long as 20 days for the refills. One time I ran out of Gabapentin on a photoshoot and my withdrawal symptoms were so severe that I literally thought I was going to die. It was the worst panic attack I have ever experienced and it was in front of a new client and some very wealthy homeowners. Eventually I started seeing another practitioner in his office named Keith Bell hoping that I would be able to get the scrips refilled in a timely manner. As of this writing, I have placed 4 - 5 phone calls to their office begging for a refill for ointment for mysterious skin rashes. It has been almost 17 days since the pharmacy sent the first request over and still no luck. It looks and feels like my hands are going to rot off and I have a rash on my shin that's the size of a donut. It's incredibly unsettling. The ointment gets rid of them but I don't have any left. It is not uncommon for me to have to stop by their office, make several phone calls and wait several days to get Bell to do a refill for me. This has caused me a great deal of unnecessary stress. About 4 years ago, I developed a hand infection from the rashes and was hospitalized, had surgery and almost lost my hand. The last thing a person should stress over is something as simple as a refill. My experience with Lyme and the medical community (even the Naturopaths) has been mostly resentment, humiliation and hopelessness. It is absolutely no way conducive to healing. It's demoralizing. Tomorrow I will be ending my relationship with the center for integrative medicine and leaving with what little dignity I have intact.

These guys are awesome. Equal part natural remedies and western as needed. They consider the whole…read moreperson and I take my kids as well as myself here for yearly check-ups.