Dawn D is an excellent property manager. She always friendly, interested in her clients and on top…read moreof request or concerns for her complex. Great job Dawn

Our sink was finally fixed. It took about 3 months from inquiry to completion. A lot of people have…read moremoved out in the recent months which leaves more open spots on the street to park. This place isn't perfect, but it's an alright pitstop. We will most likely stay until we purchase our house next year.

Friendliness of office manager, Kim. She's very knowledgeable and able to handle a lot. Mike in…read moremaintenance is also very nice.

Crystal has been amazing to work with. She is available anytime I have any questions.read more

I lived here from April 2015 - April 2019 and the entire time I lived there, I was proud to call…read moreSerenata Townhomes where I lived. When I first moved in, Brenda did a fantastic job taking care of me and making sure everything was perfect with my home. Joe took over in 2017 and I was impressed with how quickly he was, in taking care of any small issues that came up. When the hot water heater broke down due to service time, Joe was already ordering me a new one and had it installed the next day. I was sorry to have to go, but I know that whoever moves in, will be just as happy as I was to live there.

I lived at Serenata for 2 years and moved out in 2018. I did not receive any receipt or portion of…read moremy security deposit back! I tried contacting the property's office multiple times and they just kept telling me that they were waiting to hear back from corporate about it. I have waited almost 2 years... 2 YEARS to hear back about my deposit and still NOTHING. I've sent a letter to corporate in hopes to mediate the situation before I take it to small claims and they dismissed that as well...

I recently moved out of state, but lived at Village Apartments for ten years+ years and can say…read morethat this is a really comfortable place to live. Spacious and well maintained apartments, wonderful swimming pool and the onsite maintenance and management is excellent! Props to Jacque Mierop for always being available and attentive if any maintenance requests were needed and for communicating so effectively. After moving out of state, the checkout process was easy and my deposit was forwarded by mail promptly further demonstrating the professional of the manager(thanks again, Jacque for always doing things promptly). I highly recommend these apartments if you are looking for a place to live in the La Mesa area.

Would absolutely recommend these apartments to anyone and everyone!…read more My husband and I have zero complaints about this property. The property manager Jacque is so sweet and has been so helpful our entire stay! We have always felt right at home! The apartments are spacious, the property is well maintained and the pool and spa are an added bonus!! It's conveniently located close to a costco and many different food spots. As well as being only a short drive to the freeway for easy access to all of San Diego! These apartments are seriously a 10/10!

Horrible, non existent communication. Please call me, you call and they hang up in your face…read more Then, email you AFTER they get off pretending like they were trying to do something, Lusianna, I mean you. Unprofessional. Another classic example of terrible communication and complete lack of interest in doing their jobs in the slightest, or potential new members of the community. Noted!

This review goes mainly to the property manager, Maria. From the first time we inquire about The…read moreQuarry apartments, Maria was informative and transparent with everything we need to do. Maria kept us in the loop of our status and guide us through the application and documentation process. The Quarry office closes on the weekend and with our busy schedule, we could only see it on the weekends. Maria made it happen and we were able to see it on Saturday. During the move in process, Maria greeted us and PERSONALLY handed us the keys and a welcome packet. She also made sure everything was in working order before we moved in. We have not seen a property manager who is this efficient and involved in San Diego. There was an incident where the maintenance guys blocked our car and we contacted Maria about it. She PERSONALLY walked out of the office, looked for them, and told them to move. Maria is wonderful and we are glad she is our property manager. The neighborhood is quiet and lovely. There's a beautiful park across the street. This area is close to downtown La Mesa.

Great apartment complex. I've been living here for almost 5 years and never had any issues. The…read morebest part is the maintenance guy his name is Steve, I've never met somebody who works as hard as Steve. He's like family to us, he's always taking care of the complex and the tenants. Any work that needs to be done, he's right there making sure everybody's content. Thank you Steve for all that you do.

I am elated to become a member of this community! Jesse M made the entire process easy with a…read morepositive and helpful attitude!

Very pleasant apartment community. Alan, our porter…read moremaintains our grounds and does such a great job. On-site support, as well.

On Tuesday, I reached out to the leasing office to see about getting a tour for one of their one…read morebedroom units. I spoke with Ana, who agreed to meet me around noon the next day. I rearranged several of my own meetings at work to facilitate a long lunch so I could do this. I arrived at the leasing office on time and met with Ana. I had to remind her that we set up an appointment via email and that I was there to tour their one bedroom. She immediately started shaking her head and, very rudely, said she had already given a tour that morning and they "were just going to rent to those people instead." She never sent an email cancelling the appointment, and never apologized for wasting my time. She was rude and condescending. The location differs a lot from the pictures (especially in terms of cleanliness), and it looked more like an extended stay hotel than anything. Also, if management is going to treat a rental lead like that, how would they treat someone already locked in a lease? I will certainly be taking my business elsewhere, and I hope my review urges you to do the same.

Once again no hot water no warning...who knows when it will be on. People have work like to bathe…read moreregularly and wash using hot water..might be a week this time..guessing game..andet me make sure nothing was stolen off my car

everything you ask management to fix takes about 3-4 years to fix nothing ever gets fix. you PAY…read morefor your lights getting fix, you pay for your door to be fixed,you pay for every shit that needs to be fixed management is petty and with shitty attitude. they don't ever clean shit unless there is an inspection going on through the property. they don't deal with shit you ever want resolve. maintenance lady is just as worse as the management. this place gets dirtier day by day bc management doesn't know how to organize orders the right way.

I am writing this review because I have had a very special experience this is a happy resident of…read moreShasta Lane apartments. First of all they were built sometime back so even though these pricey pricey condo type apartments for even more money than here which isn't too bad here Shasta Lane apartments have living rooms that are large and spacious connected to a dining room and a kitchen then there's a hallway and then a bathroom on one side the bedroom on one side and wow walk inclosets! I say this because this feels like a home it is not compacted at all I believe it was built in the seventies but it might have even been the 50s and they just read you the parking lot as well as the roofs so everything is wonderful and they are remodeled in different ways at different times so everybody has some special kind of thing about their apartment that makes it special to them we talk amongst each other and it's a friendly place. But more than that it's been the people that work here that make it real community for me. When I left to go to a funeral in Denver where I am from, the resident relations manager who is in my building and we keep a quiet building said Shasta Lane is a family we will welcome you back. That touched me because I haven't made a lot of friends yet in california! I also want to mention somebody else, somebody very special at fixing anything you can think of someone that any business would want if they didn't need a lot of trouble and other experts and just wanted one man that could do it all and sometime with an assistant his name is Brandon Fronhoefer, the senior service manager. I never have to worry about things costing here even though renters insurance is required because the place really doesn't need a lot of repair in all of these apartments are sturdily built and not only that, the senior business manager Lorraine Seward seems to really have work with some people that took advantage of the covid no pay rent because they did not read the law and suddenly were left with oh my goodness I have to pay it all at once all back. They did not read the statute, and that is unfortunate. For some time the rain worked with these people, I noticed that people were allowed to stay for some time past the time they could repay it so that seems to have come to an end it is understandable and that is why the rent has gone up all over town. I have bad credit but I always pay my rent first. I also want to say that the staff has been especially patient with me because I have a mental illness combined with a head injury, I appear normal speak normal and do a lot of things just like everyone else, but the staff is aware of my condition and they are so sensitive it it is unbelievable! I highly recommend moving here is a wonderful place don't worry about the price I couldn't find anything cheaper in Chu la Vista you'll do well here you'll enjoy it it even has a hot tub and heated floors in my bedroom and living room amazing amazing view out of the patio facing west and a palm tree for my Colorado fun time I love San Diego and this has been a wonderful experience thank you Shasta Lane apartments. Thank you to everyone that works here, and thank you Kantis Tindall for being the friendly neighbor that you are. All of the property folks live right with us as neighbors fun people enjoyable and often busy but cool to conversate with.

A very welcoming and very friendly community. Maintenance…read moreand management are very accommodating and responsive.