The Drink dispensers were empty and dirty. The counter was as well. We did a kiosk order because no workers were in sight. Since we were running the checkout we had to help ourselves to drink cups too. Not specific to this restaurant, but typical for the Panera Bread restaurants: soup in a bread bowl doesn't have much soup in it. Almost $4.00 drinks is a bit much too. Like so many teenagers these days, these workers seemed to lack motivation. Someone should be giving them some direction and motivation. I guess a career in the Army has shaded my perception of what work ethic and leadership should be in the civilian world read more

Panera Bread - Dirty counter. - Sandwiches Near Me - Edwardsville, Illinois

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40+ dollars for two bowls of soup, a bread bowl and a sandwich and an orange scone. Panera this particular location is way over price for what you get. I will not be coming back no time soon. We have eaten here for 20 years and it just seems each year the service gets worse and worse. The soup that I got seem like they watered it down to make it stretch. We choose this place because we want to try to eat as clean as we can. It is just not worth the price. And it seems like that is the consensus from a lot of these reviews, but nothing is being done. read more

Panera Bread - A orange scone that's not cooked though is raw and chewy should've never been sold. - Sandwiches Near Me - Edwardsville, Illinois

You won the Race to mediocrity Can't tell the croissant breakfast sandwich from Jack in the box. As far as improvement maybe corporate could visit your own stores as a real customer to see for themselves instead of surveys !!! read more

Super slow location. Also very dirty and doesn't seemed to be cleaned at all. Garbage all over the floors and no tables were wiped off. I preordered my food for dine in and ate there but I really didn't want to. Felt gross. read more

Oh how the mighty have fallen. My last review was 14 years ago and I wish it was the same food quality and service. Sadly, it is not. We went around 8:30 AM. Bagel flavor selection seemed slim; turns out they dropped 3 popular flavors (sesame was mine). Two small coffees please - NOPE - "we don't have small coffees anymore". So we ordered 2 mediums and 2 bagels and cream cheese. Bagels were incredibly dry - when were they made, yesterday? 2 Coffee carafes were empty and they brought out "new" ones - Luke warm. Honestly, I don't think they could try any harder to dissuade me from ever coming back for breakfast again. We could sure use fresh bagels in Edwardsville... sigh. read more

Our take out order was a disaster. First, when we went in to pick up our order we were ignored by 2 employees who were too busy talking about their previous night. When we asked about our order and the fact it was not ready we were snapped at that it wasn't ready and would have to wait, they had several large orders.. Second, when we got home we were missing two of our egg soufflés. When we called back we were told the oven to bake the soufflés had been broken for weeks. What! You charge us for a product you can't produce and then don't say anything. The employee said they would credit our Visa. What a joke and waste of time. Hmmmm, I wonder if Scooters or Dutch brothers have food. Guess what they do. See ya Panera!!!! read more

I always get the same order at Panera and I was SO excited for my half Napa almond chicken salad and half Fuji apple chicken salad. The salad SLAPPED - mmm YUM but the sandwich missed the spot for me. The bread was SO thick and there wasn't as much of the chicken salad as usual. Also, one of my friends placed an order and it didn't go through the system which was a bit odd. Otherwise, yummy meal. read more

Panera Bread - Sandwiches Near Me - Edwardsville, Illinois

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My coffee this morning. Gross. This location has lots of issues. Once my remaining gift cards are used up, I'm done. read more

Panera Bread - Half a cup of coffee grounds. WTF!? - Sandwiches Near Me - Edwardsville, Illinois

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My husband and I had a 56.00 order this morning. We were paying with a 100.00 bill. They have a policy of having the manager review any 50.00 or 100.00 bills before taking them. The manager comes looks at it and tells us it's counterfeit. We got the 100 bill from the bank yesterday! He said the numbers, lettering, and picture was not normal. He also said we needed to get the bill verified at the bank! My husband said we got the bill from the bank yesterday! Again the manager said we should take it back to the bank and have it verified! Since the bank issued it I doubt it would be counterfeit. A good amount of businesses usually use a special marker to authenticate bills. Why was this not done here? It was Saturday morning did he base his decision on our appearance since we were not dressed up or looking fashionable? Or because we are an interracial couple? read more

Panera Bread - The manager who refused our bill! - Sandwiches Near Me - Edwardsville, Illinois

I ordered a chicken bacon rancher and got chicken red peppers rancher. How do you confuse red peppers for bacon? I guess they are both red but come on read more

Beware food will be rung as "ToGo" at 5:10pm. They had no bread and didn't offer telling us this. Gave us chips. Evidently policy to be "ToGo" late as to not wash dishes after they close. Corporate should come up with better customer service. drive through not open. Tables dirty. Then did clean with some rag on 3 of them. They need help !! read more

We ordered soups and the workers claim that with a bread bowl you get half the amount of soup that you would with cup but I even ordered a cup of soup and they filled it half full too. Never coming back again feel like I've Littlry been robbed. To get soups and all but one be full is unacceptable. Especially for 50$ worth of food absolutely pitiful. read more

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I will NEVER go back to Panera....paid $14 dollars for one slice of meat...this is unacceptable read more

Panera Bread - White cheddar steak sandwich....where's the beef?!?? - Sandwiches Near Me - Edwardsville, Illinois

Placed an online order at 9:40am and the website said it would be ready at 10:15am for curbside pickup. I arrived at 10:11am and selected the button that I had arrived. Waited 20 minutes outside in my car for it to finally be brought out. I could've just gone through the drive-thru or ordered inside and gotten it sooner! read more

The person in the drive-thru had such long nails that they touched me every time we exchanged something. (Why is anyone allowed near food with unsanitary, fake, long nails???) After I received my order, I checked my sandwich because it's been wrong the last five times. Yet again, despite asking for no lettuce, it was COVERED in lettuce--see the photo. Even though no one was in front of me, I waited ten minutes. I told the woman that I did not want to wait on another one but that I wanted her to know it was wrong and that my order has been wrong every single time for the last six months. I asked her to let the manager know. She pointed her nasty nail to the back and said, and I quote, "It's them, not me." I gave up and left. I won't return. read more

Panera Bread - Sandwich - Sandwiches Near Me - Edwardsville, Illinois

I've been coming here over the past few weeks to get dinner after work, and things are getting worse. At first, I didn't even realize the restaurant was open, as they've had the drive-thru closed for at least a month. They've since put up a card-only sign in the door: no cash sales. This has been up for two weeks. The quality of the food has been poor, but at least I could get my soup! Not tonight. I was greeted rudely and told they were out of many items I wanted. I won't be back. This place is a disaster and needs to be overhauled or shut down. read more

My grandparents eat here every morning for breakfast, and I usually tagalong with them once a month. There are bagels and breakfast sandwiches are always consistently good. Occasionally my husband and I I will stop by here in the evening for a sandwich. My only knock is that overall it's not worth the price for sandwiches. However, the bagels are very reasonably priced and their soup and bread bowls are fantastic and more than reasonably priced. This location is very clean and the staff is very friendly. read more

Panera Bread - Asiago bagel toasted and sliced in half - Sandwiches Near Me - Edwardsville, Illinois

We gather every Monday to play cards and eat. The older staff is very rude and have no social manners. You would think if you ate breakfast and lunch there every week there would be some type of acknowledgment and appreciation to see us! There was one staff member who always took the time to make sure we didn't need anything. She is no longer at this location. The place is always extremely cold. You would think when we're wearing gloves and heavy winter clothes they'd want to make sure we were comfortable. On top of all this only usually one cashier and they can be backed up to the door and don't add additional staff. Hopefully it will improve because this store needs some tlc. read more

Top notch breakfast items and pastries! Souffles are absolutely scrumptious and unlimited refills on specialty iced teas! read more

I love BreadCo! Don't let the three stars give the wrong impression but I couldn't go higher honestly. Love the changes and improvements to menu and service options. The app lets me order quickly and easily. My gripe is the cost and satisfaction. For lunch for me, sandwich, small tea, cookies I can't get out for less than $14-15 bux. I'm always surprised by the expensiveness for the food. It's really really good food and pretty healthy too. It's worth it but still high imho. Usually I order a 99 cent cookie and almost every time they forget to bring it. I don't always check so I have to go in and get it. Free the Sierra Turkey on Asiago!! read more

I ordered the oatmeal with quinoa and almonds this morning for breakfast. When I received my order, there was a small marble-sized piece of fuzzy mold on the quinoa. The management was embarrassed and offered me anything to replace it. I ordered the same thing, no mold this time. It was gummy in texture and not flavorful. Unhappy with this experience read more

I don't come here often but thought it would be ok this time. I ordered a Baja Bowl with chicken which is a cold bowl of chicken some vegetables and frozen avocado quarters and rice with quinoa (small rice with black spots). I ate half of the bowl when I was just mixing things up when one of the black spots started moving. Looking closer it was a very small bug crawling around the bowl. I took the bowl to the cashier and showed her the bug when she asked if it was a gnat. I said I don't think so, it was smaller and no wings. She told me to throw it away which I did. I would have made a bigger deal out of it but I didn't feel like if I ordered anything from here it would be any better and have more bugs. I will not come back here and I'm deleting the app. read more

With a celiac wife, going to "breadco" is sorta like sneaking out to a bar. But there are gluten-free options, with nutritional information available on the Internet, so sometimes the wife comes along. I stand by the main points of my earlier review: I still cannot find a better value in bread or coffee in the Edwardsville area. I think the salads, soups, and sandwiches are tasty and nutritious. Seasonal changes are made to keep the menu from getting too boring. I've registered for the "my panera" rewards program, and occasionally get a free item. Wireless Internet is easy to access. The customer service here is always friendly, and efficient most times of the week, except perhaps late on Sundays. My only significant complaint and caution is about the parking. The already undersized lot was made even more difficult to negotiate with the recent addition of a drive-through window. At particularly busy hours, consider parking at the nearby Dierbergs. read more

Panera Bread - Sandwiches Near Me - Edwardsville, Illinois

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Salads, soups, mac & cheese, sandwiches, breads, pastries... everything I've had I've enjoyed. Great vegetarian options, good options for kids, and lots of beverage choices, which I appreciate. And, gotta love that the chain originated in our area! read more

We come here often because my wife likes it and feels it's a healthy choice, I'm not a fan because I frequently get dirty silverware and/or dishes, it's difficult to find a seat if you arrive around noon and since you have to find your own open table after ordering your food the tables turn before they can clean them. read more

It was on Wednesday (05/04/23) I ordered a chicken noddle soup ( a bowl size- around 8 dollars ) and got served with a whole bowl just broth with 2 pieces of chicken, 2 pieces of carrot and 4 pieces of mini noodles. My boyfriend tried to ask the staff if they could change/give more and they denied. They claim that they only allowed to give me a certain number of scoop. Also, they give us a 'weird' look. Never come here again. The worst experience ever. read more

I come here at least 3 times a week because it is a nice place to work as a student! My go-to is the grilled cheese and tomato soup and every time it is consistent and delicious! I know pretty much all the staff now and I can say that they are always kind and welcoming to me! The restaurant is almost always clean unless they are super busy which is understandable. Overall I would highly recommend!! read more

I think Panera's is a great place to find foods you like, but I was in the store this morning when it opened at 7am to be horrified by something I saw. I have seen how the pastries and other items to purchase are behind an open display. What I have never noticed is how flies sit and crawl on the food. I was looking forward to having one of my favorite pastries this morning with coffee. I was disgusted at the idea that I could've eaten one in the past that flies were crawling all over. It would be an easy fix if they would just put a cake dome over the items to protect customers from contracting an illness and/or germs from a fly or another insect from crawling all over them! Please fix this issue! read more

Ordered curbside and clicked "I'm here" when I got there. Waited outside for at least 40 minutes, decided to walk in and see what's up. Order was just sitting on the shelf when I walked in and they just told me to grab it and go. Food was ice cold, and coffee was cold, like it was sitting there on the shelf for 20 minutes just waiting to be brought out to the car. Only pleasant experience was the lady at the register who greeted me kindly. read more

Located in Edwardsville near the Derberg's store. This Bread Co. can get fairly busy at times. The restaurant is clean and kept neat. On my 2/10/18 visit I ordered the Brioche bacon and egg, with the egg over easy. The sandwich was one of the better breakfast sandwiches I've had in a while. I also ordered a small coffee. This particular Bread Co. seems to keep their coffee serving station well stocked. read more

Waited 45 min for my curbside pickup and said the food was made they just couldn't find my order. They ended up cancelling it. What a waste of my lunch break. read more

Kody is the best thing about this store. He makes a busy and chaotic day with everything going on with the pandemic look effortless and makes sure to take care of every individual customer. read more

I had to run some errands today, so I decided to treat myself to lunch at the St. Louis Bread Co. I always enjoy going there and I love the chicken noodle soup and Caesar Salad and of course the bread! Today I got the Bravo Bacon Turkey sandwich with Caesar salad. To my surprise when I checked out today, they now ask if you want to leave a tip. What's up with that? I mean, come on. I have to find myself a table. Then I have to go get my own drink, then go to the counter to get my food. When I'm done eating, I have to clean up after myself. What exactly am I tipping for? lol That kind of irked me a little, but whatever. Now about the drink station. While I was there, everyone kept reaching over me to get a straw or napkin, like I wasn't even standing there. Come on people, have some manners. Wait your turn please! Sheesh. I finally settled into a booth to enjoy my lunch. I take a bite of my sandwich and get a mouth full of paper. They had left the paper on the cheese. lol I thought this was suppose to be clean food? haha No big deal, but it did make me wonder how many people actually ate the paper and didn't notice? read more

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Breadco has become such a big rip off. I know Covid was rough but close your store instead of ripping people off. You never know if they are open or what time, they randomly close their drive threw, don't answer their phone which I had to call since every time o go they are out of blueberry bagels and I'm not even going to go cuz I can't get a hold of a joker and you can't order bulk bagels online. read more

The GM is a monster. I've heard so many awful things about this place and people in edwardsville are now starting to boycott it. Panera needs to get their values straight because the way they lead is obviously not working for them. Recently saw that the GM wouldn't let a worker take the day off to go to his fiancé's oncology appointment (they just recently found out she had cancer). What kind of human being does that? I don't support management like that and will also be boycotting this place. I hope HR sees this and does something about the dynamic in that store. If tons of workers over the years have voiced that they were treated poorly, then y'all really dropped the ball. I feel bad for people who work at this location. read more

Good bagels and food, just very overpriced. Also, a minor complaint, they will not put cream cheese on your bagel for you, so if you are looking for a fast breakfast to eat in the car, get something else. Might be a health code thing, not sure. Do not recommend the tours at all. Took my girl scout troop to the Collinsville, Il location and the safety measures were horrible resulting in one girl being burned(not terribly, but still painful). Our 1 hour tour ended up being 3 hours because they did not have all the ovens on and the 19 girls made bread and had to wait for them to cook 4 at a time while they cooked for the restaurant. The manager said I could come get a dozen bagels but I haven't, no coupon as proof and it's not worth the hassle. read more

It took 30 minutes for curbside pick up. I understand busy time, short staffed but have the app reflect that and have the appropriate pick up time listed. No issue with it taking 30 minutes, but do not tell me a pick up time and then make me wait in my car for 20 minutes. read more

Not sure what the problem was today. I ordered online and arrived at the time the website said the order would be ready. I went to pick it up and there were handwritten signs on the windows saying "Drive-Thru Only". The drive-thru has been closed for 2 years. Went to the drive-thru and told them I was there to pick up my online order. They had no idea what I was talking about. Then they found the order. After nearly 10 minutes of additional waiting, they gave me the order. I got home and discovered that the Spinach & Artichoke Suffle' was not packaged. They just put in the bag. I have no idea what happened there today, but it was a disaster. read more

I got dumped in this Panera. Girl broke my heart after I payed for her scone (she said it was good). Their coffee was good, I think. Very friendly atmosphere. Definitely would return if it wasn't tainted with bad memories. In summary, great place + emotionally scarring memories = 3 stars. go to hell Amber. read more

I was talking to one of my co-workers about where he should get dinner and I mentioned Bread Co. and he said one of the best things I've heard someone say about bread co. "Well, I don't feel like spending a whole bunch of money for a little amount of food" Yes, their food is great, the bread is wonderful, the free Wi-fi is fast, it's pretty healthy (except for being a carb overload most of the time), but from the perspective of the poor college student, I just do not go to bread co that often because it's so dang expensive. Ok, now that I've stepped off my soap box, bread co is wonderful, but they still get 3 stars from me. They do a lot of great things, like making their bread fresh, in house, donating old bread to food pantries at the end of the day. I just don't like their prices. But with all things that are high quality, they come at a high price. read more