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    Stacy Nolte

    5.0 (1 review)

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    1 year ago

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    Pet Wash Center

    Pet Wash Center

    4.0
    (83 reviews)

    Manager and groomer both talked down and rudely in an argumentative fashion with me and kept my…read moretwo small dogs an entire 5 hours without warning me up front how long it would be and without allowing them to go potty. I was called and told one of my dogs ears was matted and they had to shave the entire ear to the skin. I told them, "no, I didn't want my dog's ears without any hair. The manager became extremely angry and argumentative. At one point I said leave the ears alone and I would do them. I received more arguing back at me. I also said then use the clippers to remove the matted part and do the best you can. I was called back rudely another time that I would have to sign a waiver about my dog's ears. I tried to pick my dogs up at the three hour mark and they had not even been trimmed properly yet and I was told if I picked up the dogs then, I would have to pay for the entire bill. I left my poor dogs there as I had an appointment. When I returned to pick them up the groomer was rude and over the top argumentative and said I was not allowed to bring my dogs back even after I apologized for any misunderstanding on my part. They continued to display such a shameful attitude and stance with me just because I declined to have the groomer use the clipper on the entire ear. What happened to kindness and the business motto "The customer is always right"? If they treat me like this is a "critical parent fashion", how do they treat my dogs??? There is no way to see how dogs are being treated around the corner as when they groom the dogs it is completely out of view. One of my dogs was literally shaking when we arrived home. The shaking lasted some time. As it was, they charged me $15 extra to comb out my dog's matted ear. Couldn't they have given me that option up front? It would have been so much more kinder and everyone could have left happy and content including my dogs!!! After arrived home for several days, my dogs cry when I pick them up from sore ribs. How horribly sad and indicates they were mishandled, too!

    This was such a cool place, I have a short haired rat terrier that I usually groom at home but her…read morenails grow very fast and curl due to her breed and if I don't get ahead of it tje curling comes too close to her paw pads and I need to seek professional help. I saw they did services such as this and I was impressed. The lady in the front totally took initiative and grabbed my nervous foggy and trimmer her nails so fast as I distracted my dog. She then took her to express her glands and I was in and out in less than five minutes. Love it will be back!

    Pawlished Paws Boutique & Spa

    Pawlished Paws Boutique & Spa

    4.2
    (740 reviews)

    First time bringing my Siamese and Ragdoll in and I couldn't be happier with the experience. Johnny…read morewas communicative the whole time, patient, and clearly knows what he's doing. Both cats came out with matching sanitation shaves, trimmed nails, and fresh baths, looking and smelling like they deserve. They came home calm and relaxed, which says everything about how well they were treated. Thank you so much to Johnny and the entire Pawlish Paws team for taking such great care of our royal pair. We will absolutely be back!

    I've been coming to Pawlish Paws for over 15 years, and they have always provided good service…read moreuntil I brought my Bernadoodle in for grooming. My son brought our Bernadoodle in to be groomed, and they convinced him that he was matted and required a summer cut. My son reluctantly agreed, and they completely shaved him. To do a summer cut requires no finesse in grooming, and they charged me $189 for a cut that took less than 15 minutes that is no different than a farmer shearing his lambs. Here is a picture of what matted hair looks like, and pictures of my dog before his summer cut. If you look at his summer cut, check out his ears and tail, you can see they did take the time to brush out. Which means they were too lazy to accommodate us. I also pointed out to them that when I brought him there last year, they were accommodating to my request of a trim and could pull up the record on their system. They made the excuse that they couldn't do it because their system was in transaction mode. I question their integrity because they used to list the prices of the services they provided. Now they can subjectively name their prices. I expressed my concerns, and this group of employees quickly dismissed me, saying my pet was a big dog, therefore it cost more, no bigger than my Huskies, which I paid far less for grooming. If you have experienced this type of customer service, stand your ground and demand that they meet your needs/desires for your pet's grooming. What happened to that friendly family atmosphere?

    Stacy Nolte - groomer - Updated July 2026

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