I have got my last 3 cars from Stamford Ford. What a great experience every time! Mike M. is awesome! Everyone who works there is welcoming, kind and polite. They seem to genuinely love what they do and you don't find that very often. I plan on sticking with them for my next new car. read more

Didn't buy a car here but did test drive and got very helpful, friendly "service," as far as it went. Can't comment on much else, but would give them a try if you're looking. read more

I am so happy with my salesman Clay Morsey, we call him "Uncle Clay" because he treats you like family! He went out of his way, above and beyond the call of duty to make sure I was happy and satisfied with my new car. I highly recommend going to the Stamford Ford dealership and asking for Clay. What are you waiting for? Go see "Uncle Clay" and let him take care of you and get you the car that fits you lifestyle and makes you smile! You're the man Clay, this is the second time we've dealt with you and it will certainly not be the last! Thank you for all you did to help me get the car I wanted.....much appreciated!!! read more

Where do I begin, on Wednesday August 20, 2014, I walked into to Stamford ford and was helped by a salesman Clay Morsey. I was interested in purchasing a 2014 expedtion el. While waiting over 20 mins for a price, I used the app truecar, and within 5 mins had quotes and certificates from 3 different dealers locally. The vehicle I was interested in had a MSRP on 61,500, Clay finally came back with the price of 59,500. I showed him my quotes from truecar the best was 55,400. (Keep in mind, this is a 2014 left over, as the 2015's are now available for order). Clay introduced me to the sales manager named Tom. Tom explained to me that they no longer use truecar but would honor their price to gain a customer because they are the "number 1 in customer service"! I made an appointment to come in the next day to get my car appraised and go on a test ride. Thursday came and I was unable to make it in to the dealership. I attempted to reach out to Clay, leaving him a voicemail, that never got returned, expressing my interest in the vehicle and letting him know to expect me on Saturday. Clay's day off was Friday. On Saturday, I walked into the dealership to find out that Clay never made it into work. I spoke with another salesman named Dan. I expressed my reason for coming and specifically asked to test ride that vehicle. I was advised to "sit tight", and he would pull up the vehicle for a test drive. After making a copy of my license, I sat patiently waiting for approx a half hour. Finally dan, drove up in a 2014 Lincoln navigator. I immediately expressed my concern and was told, "it's practically the same thing"! Then after waiting and addition 20 mins, he tried to push me into a regular expedition or shortie, not the one I was there to purchase, I expressed my concern and walked out of the dealership! Fast forward to Monday morning, August 25, 2014, I received a phone call from Clay, I advised him I was unable to talk but would call him back later. Immediately after I received a phone call from tom. I advised tom, that I was going to deal with his brother in law Dom (the owner of the company). Towards the end of my work day I received and email from Clay, apologizing for "my bad experience" and explaining to me that the vehicle we were looking at was swapped out with another dealer on Saturday. I expressed concern, that I was not notified of such happenings, given my complete waste of time coming in on Saturday. I told him if he returned my call on Thursday, I would of placed a deposited on the vehicle. I was upset knowing that after having me on the hook for that vehicle they would swap it without giving me a courtesy phone call or chance. I expressed my concerns to Clay, and advised him that a dealership that prides themselves in customer service, would be more attentive to their customers needs. I would of been ok with everything up until this point. I then received not one but two, condescending emails from Clay. I also reached out to the owner, Dom, who was extremely defensive. Stated that the reason his business is number one is cause he makes himself and his cell number available to customers. As a professional, I will never step foot in his dealership again, instead of being empathic to my needs as a customer, he immediately became defensive. I'm glad his cell number is available for disheartened customers after they have been wronged by his staff. That makes everything better! I'm giving this dealer one star, however they didn't even earn that from me! Buyer beware, it takes more than someone's cell phone number to know they truly value you and your business. I have since my experience read up on the "#1 customer service ford dealer" and there are many people whom have been treated poorly by Dom and his staff. Self entitlement is good for some but I pride my self on reputation, something Dom and his staff are lacking in my book!!! #1 in customer service...my foot!!! read more

I have purchased and leased many cars in the past 15 years from different brands and in different states. the sales department at Stamford Lincoln was by far the best. They answered every question i had and went over all of the numbers clearly. They were the most competitive in the whole state and western ny. The finance side was just as clear. Anyone who's purchased a car or especially a lease, knows this is where things get complicated. The finance office was the most patient i have ever experienced. They even found a few dollars in credit to discounted my plate transfer. If you are looking for a ford or lincoln you should honestly take a look at stamford. read more

Car has been there for a week waiting for repair work. Cannot get a return phone call from Scott in service. Terrible dealership. Absentee owner. Would never do business there again. read more

Delivery was great until I got home with the vehicle and noticed paint scratches on the pillars on both sides and a knick on the drivers door from someone opening the door into a wall. The scratches were clearly caused by someone rubbing new paint with a dirty rag. Protective plastic was still on a badge on the front seats as was a sticker on the bumper from the factory. So, I'd argue that the vehicle prep team doesn't know what they are doing and doesn't care that they are damaging new paint. And, management is not checking their work as it was delivered in this condition. My sales rep said all the right things about getting it repaired, but I bought a new truck with factory paint. Not a new truck with dealer paint. I've sent photos of the damage to the dealer and will update this review with their response. This website will not permit uploads unfortunately. May 3 Update - The dealer owner, Dominic, offered to order a new, identical truck. Wow! Problem is I have to return the truck I just took delivery of leaving me with no vehicle for the 8-10 weeks it will take for a replacement to be build and delivered. How am I going to live without a vehicle? Pretty cynical offer. How many of you can go without a vehicle for 8-10 weeks? Thanks Dominic. So, I am left with no option but to have the paint repaired. Again, I bought a new truck with factory paint and they are making me accept a new truck with body shop paint and I still paid full price. I love the truck but hate how I have been forced to accept damage caused by Stamford Ford Lincoln. Stamford Ford Lincoln responded to this review May 04, 2015 Thank you for taking the time to provide feedback regarding your experience at Stamford Ford Lincoln. I understand that once you were off our premises you noticed some imperfections and scratches on your new 2015 F150. As per your discussion with your sales professional Richard, you both didn't notice the damage at time of delivery due to the inclement weather. I would like to apologize to you for any inconvenience that was caused by the delivery of your 2015 F150 with some imperfections. Unfortunately this does occur from time to time. Please be assured that we will always do our best to make it right. I am also very sorry that you feel that the options that we have given you are not satisfactory to you. I just want to make sure that on our part there has been no miscommunication so I have restated the 3 options presented to you below: Option 1. We will repair and paint your current F150 to your full satisfaction. Option 2. We will order you a brand new F150. You can either bring back your current F150 now for FULL value, or be charged a mutually agreeable depreciation for your use for the next 8-10 weeks until your new truck arrives. Option 3. We will attempt to acquire you a new F150 from another dealership that is as close to a perfect match to your current one as possible. I feel that on our part we have been as accommodating and fair as we can be to satisfy your concerns with this issue. Sincerely, Dominic Franchella Dealer Principal 203-391-9150 swbones responded to this review May 04, 2015 Permit me to comment on the options: 1) I don't know what full satisfaction means as I paid for factory paint and am being asked to accept body shop paint with no offer of any compensation for the difference. And they are different. 2) I need a vehicle now as I traded in a vehicle to purchase the F150. So returning the new truck is not an option. What has not been conveyed to me until now is the notion of keeping the new truck and paying a depreciation fee. I am already paying a monthly lease on top of the $6,500 I rolled over from the trade in. So, why would I be interested in paying more in the form of a depreciation fee to correct a problem not of my creation? 3) No interest. As a car buyer, I have never purchased a car that was close to what I want. I always order exactly what I want and I am willing to both pay and wait to get the options that I am after. I am not about to change now. Look, your team messed up and the options that you are really giving me are to: (i) accept body shop paint in lieu of factory paint for the same price; (ii) go without a vehicle for 8-12 weeks to get what I ordered and paid for; or (iii) pay more (in the form of a depreciation fee) so that I have a vehicle until I get what I ordered and paid for. In none of the scenarios am I getting what I ordered and paid for unless I go without a vehicle for 8-12 weeks or pay more. Or, I simply capitulate and accept body shop paint on two doors, but that is not what I ordered and paid for. So, while I would agree that you are being accommodating, I would not agree that you are being fair. Every option you have put forth has a cost for me in one form or another. As I am blameless in the cause of this problem, I don't why I am being asked to bear any of the cost. read more

I leased a car for three years at ford and my payment history is impeccable, not only were all my payments on time but they were early, went to lease another car and waited for almost two days before anyone even answered my calls, put a deposit down, only to be called last minute before picking up the car that I would have to have a co signer which was totally understandable since I had medical bills from the recent birth of my child which were mistakes due to my health insurance and in the process of being cleared up, when Andres from finance called me to inform me he had terrible attitude problems and made rude comments , I would have had no issues bringing a co signer down seeing as I already had a feeling, but the way he spoke to me and my mother was a huge turn off from ford and I will be most likely getting my deposit back and taking my business elsewhere. My fiance had also made an appointment to get a car the following day as well, so not only will they not be getting my business, but they will not be getting his business either. I am disappointed at this because previously I had great feelings about this dealership and especially Mike who helped me pick out both cars and was a great help. I hope my opinions could be changed since the past three years like I said I loved it. People who work in finance and communicate with customers should know better than to be rude when they are trying to make money for their company. read more

What a great dealership! I called with a question about my bill and the owner, Dominic Franchella, answered my call, took the time to explain my bill to me and made sure I was thoroughly happy and satisfied with my visit to Stamford Ford. I'm am really impressed! Thank you Dominic! I wouldn't go anywhere else! read more

Ordered a part, they cancelled it a week later without telling me and never gave me my money back. Had to get my credit card company to issue me a refund read more

My wife and I recently began car shopping and Stamford Ford was one of our stops. From the moment we walked in the door we knew they had it together. We met with Lena and explained we still had a few months on our lease but were getting a head start. We explained to her what we were looking for as far as vehicle, options and payments. She promised to keep us informed as time went on just in case there was something that fit our needs. Lena never once was pushy or acted as "a typical salesperson" We had visited a couple of other dealers to do our due diligence but nobody compared to Stamford Ford. We got the exact car we wanted and within our specified budget. I will be back when it is time for my next car and you should too. Thank you for a wonderful experience. read more

My experience with Stamford Ford Lincoln was wonderful. I was in a bad situation with another car (different dealer). Dominic and Miles really went out of their way to help me. I traded in my 2012 Ford Focus for a 2013 Ford Escape lease. The Escape is great. It is a really smotth ride. They have renewed my trust in car salesman. I totally trust these gentlemen. I live in another state and my next purchase will also be at Stamford Ford Lincoln. read more

NEVER buy or service a vehicle with Stamford Ford Lincoln. There sales department is great at first however expect major issues at delivery. On both occasions, the vehicle was scratched/dented upon delivery. After the vehicle was brought in for service to fix the issues that were supposed to be done at delivery, the dealer crashed the car. After noticing the damage when the car was ready, the dealer lied and claimed it wasn't them. After it took the dealer 3 weeks to fix the car, the problems continued. The car was completely defective and after 3 months, we sold the car. If you are in the market for a new or preowned car, I would go to Rye Ford Subaru. They are much more reliable and there service department is excellent. read more

I have had 4 very terrible service experience with this dealership concerning two separate cars over the course of a year and a half. I bought two ford focus's from this dealership and I am very happy with the cars, the sales team was great and were very honest with great prices. Mt problem with this dealership is their service department. I have brought both of my cars there for all of their maintenance and each time i go to pick up my car there is some sort of damage to it. Not only is there damage that takes my car away from me for an extra 2 days, but everytime i go they try to sell more unnecessary services to me. My family has also noticed discrepancies in how they treat us, when my two teenage daughters and wife go they try to upset them services and treat me and my son in a complete different manner which the women in my family find very offensive. Work is not done in a timely manner and maintenance that they tell me will be two hours took two days. I have ended up bringing my two cars to another ford dealership where they have commented on the poor level of work done to my car. One of the most alarming things I have learned from these new mechanics is that the service team at stamford ford on magee ave had cut my antifreeze with water leading to my car not starting down the road. This news was very alarming to me given and I am glad I stopped putting my daughters road safety in their hands. I have switched to the Ford dealership in Norwalk and have had only good experiences there. It is a shame that I have to make such a far trip for little repairs now but after talking with other ford owners around stamford i have found I am not the only one who sworn never to use the stamford ford service department again read more