This company went to perform a job at my neighbors house and stole my water to do their job for the entire time that they were steaming the carpets there knowingly my water faucet is right next to my door right below my window so you know you are in somebody else's house. Also, the faucet did not have the turn knob for a reason which is for unauthorized use of water like they did. However they used pliers to force it opened. Which may have damaged it as well. When I went outside they had left the water faucet opened as well and were not even apologetic that they were stealing my water when my neighbor was outside actually telling me right in front of them "I am so sorry I did not know they were using your water". I would never do business with people like this he didn't even care. Of course he doesn't pay the water bill and he was too nicely dressed with their uniform to go into the water faucet that they were supposed to use because it was easier to access mine. People don't bother using companies like this there are other companies out there. I actually use another one to steam my carpet who have respectful and Extremely professional employees. read more

So disappointed!!! We paid $300 for out tile floor and the guys were cold and rude. One explained that grout wasn't coming out even with the 2,000 PSI machine and steam etc. But when they left my husband was able to take it off with his nail. Would not recommend!!!! read more

I booked on line. 2 rooms. I do not have tacked down wall to wall carpet how ever my 2 rooms have much smaller rugs. Was quoted IN WRITING $90. When the guy arrives he tells me it's $140 because my rugs aren't fastened down. He also couldn't tell me why except that's just the way it is. I'm not young and do not book anything on line typically. In booking I NEVER saw a spot stating there's a difference between wall to wall or room size rugs. I honestly felt that at least by choosing "room" number they would expect larger spaces and my smaller room size rugs should be covered. ILL NEVER USE THIS COMPANY AGAIN. It's no different than a bait abc switch. read more

I have been a customer of Stanley Steamer for over 20 years. They won my loyalty when a full bottle of nail polish broke in my hand and spilled over my master bedroom carpet. I thought is was ruined. I called Stanley Steamed and the sent a tech.. Immediately. They got it all out and my carpet looked like new again! So pleased. Now 20 + years later they are my go to company. This past week I decided to get my Tile and grout cleaned. First professional cleaning for my 16 year old tile. Adam and Dan came on time and went right to work. They did a great job and sealed the grout! I know I won't wait so long next time my house feels so much cleaner! The price was fair and Adam and Dan are great representatives for Stanley Steemer. They are definitely keepers. So professional and you could tell they took Pride in their work. Definitely have my biggest recommendation! read more

Jacob & Jeffrey arrived as scheduled. They walked through our house and made sure they understood what we wanted done and explained the entire process to us as they went. We have a large dog and a cat, which they gladly worked around. As they started cleaning the carpet, we realized how dirty the carpets actually were. Once they were done, the carpet looked just like new. Jacob & Jeffrey cleaned six rooms of carpet and two area rugs in approximately an hour and a half, which is much faster and a much better job that we could have done ourselves. Thank you to Stanley Steemer for having wonderful crews like Jacob and Jeffrey.... read more

AMAZING JOB cleaning my carpets and couches! Not only were Lamont and Brandon very polite and respectful of my home but they did such an amazing job cleaning all of my high traffic & pet-problematic areas that I have honestly not ever seen my carpets look so good or smell so clean (I have 2 young kids, 2 dogs and a cat)! AND they were in and out in less than an hour and a half (I live in a two-story home with a carpeted stairway)! I will definitely refer them to anyone in need of any carpet or couch cleaning services and I will also have them back out at my house within the next 6 months. Very professional and I am so glad I chose to go with Stanley Steemer! TOTALLY WORTH THE MONEY! Thank you so much for your amazing services you provide! This definitely beats renting a rug dr. and attempting to do a professional job yourself! read more

Great service! I have a small, elderly dog who, unfortunately, tends to leave drops of pee around my thick area rug. Nothing to be done about it except have the carpet cleaned now and then. SS came out, on time, with a call ahead, just as promised. They cleaned my 9 x 12 carpet in the driveway, as I requested, so it could dry in the sun. Unfortunately, not all the odor came out on the first cleaning, but it wasn't apparent to the nose test until the carpet had dried. I just assumed it was an impossible job and I was contemplating either turning the hose on the carpet myself and trying to figure out how to extract enough water to hope it would dry before it molded, or just throwing the carpet away. But SS called after a few days to check up on their service. When I told them my problem, they immediately scheduled a return visit at no charge. This time, they flipped the carpet over, cleaned and deodorized the back, and then did the same for the front, taking extra care in several stubborn spots. I'm very pleased with the service and willingness to make the extra trip to ensure I was happy with the results! read more

Buyer beware this company employs scammers; I hired this company to clean my ceramic floors. I was quoted the alleged sale promotion; after agreeing to the price. I was indirectly approached by one of the service technicians that if I wanted they would color the grout lines at a super low price off the books. Consequently, I was a victim of senior abuse I was charged for a service that left a lot to be desired & paid more than standard price for this upgrade. When I realized that I was scammed I called the company located in Altamonte location & attempted to lodge a complaint with the the alleged management. I was informed by the supervisor that even though I reported the scandal; I was still getting a great deal. He refused to acknowledge that his employees were in violation of business ethics: in other words he was in cahoots with his Technicians I was flabbergasted the a company of Stanley Steamers would employ&allow people of caliber read more

Crew was very pushy with sales. Constantly trying to sell me protection or deoderizer over and over and when i said no for the 100th time they got an attitude and rushed the job. I called to complain and they sent another crew to try to get out the stains the first crew missed. attitude attitude attitude was all i got. read more

Seriously. We have had great experience in the past with Stanley Steemer. Today was a completely different story. Setup the appt via the internet. Carpet 2 rooms and tile cleaning for foyer and hallway. The Stanley Steemer team arrived and we were told by one of the representatives there was no way they could do the tile cleaning for $35. The website has foyer/hallway for a total of 300sq ft for $35. Our total for this combined area is 198 sq ft. We were told it is either or not both regardless of the total sq ft. We asked this team to leave our home (basically due to demeanor) and proceeded to call the main office. Stated they would have a more experienced team at our home within the hour and the business manager had approved the combined area for $35. An hour later I called the main office and they apologized for the delay and stated it would be at least another hour. Which would make it past 6pm, after we have been waiting since 2pm. read more