We contacted Stanley Steemer in Rancho Cucamonga to vacuum and wash the carpet in our newly purchased property. The previous owners owned a cat and we explained that to the associate when he arrived to clean the property. We asked his opinion about car hair removal and he assured us he could remove it. He spent about an hour and a half to clean and left. The next day when we inspected the property we noticed there was still cat hair all over the carpet in one of the rooms. We contacted their office, they sent someone to inspect it and after a 30 minute conversation, and two phone calls to their office they returned our money. We appreciate the fact that they returned our money but we wish they would have inspected the place before turning it over back to us! read more

I had my carpet in family room area & staircase cleaned last week by Guillermo. He did an outstanding job! I hadn't cleaned my carpet in 2 years due to Covid. Had stains & was dirty. My carpet looks amazing! It's 18 years old & looks restored now. Thanks for an amazing job! Guillermo is the best! read more

Fransisco quoted me $468.00 for the downstairs only. I told him this was too high and to just clean the kitchen and living room plus the rug. He said I would get a discount and that the price for the powder room would only be $25 extra. Before he left he stated the total would be $268 so I sign the ipad, which did not list my total and he left. I later realized I was charged the full $468 and the dining room tile never got cleaned, although I was charged. That was an extra $75.00 bucks. Plus the powder room was $45. I still had dirty tile along the edges of my kitchen and I thought the job could have been better. I spoke to the Manager to ask for a partial refund with no luck. They did offer to come back out and give me a $100 off towards my next service. I do appreciate the gesture, but the truth is I dont want to do business with this company again. My advice, find a small local business. This is what I usually do but I was impatient to have my tile clean that day. Lesson learned. read more

Mathew Mendoza came out today and did our family room. He was personable, very thorough and took great pride in the work he performed. We will have him back to do our carpets in the future as well. Very happy with the way the carpet looks. Thank you Matthew. read more

Fast, great job. No upselling. Gentlemen (Erin?) was professional and polite. Could not ask for better service.

I would like to leave a review about Stanley Steemer Carpet Cleaning. I had them out today to clean my carpets. Manuel was the man. He did a terrific job. Next time I will be calling again and asking for Manuel. read more

They did a great job and the price was right! We will definitely be using them again in the near future.

I had Stanley Steemer come out to clean my tile and grout in my kitchen and bathrooms yesterday 7/14/2015. I could not be more happy. The scheduling was easy and availability was convenient. Pedro and Andres arrived on time and got right to work. They were both very pleasant and professional in the care and service they provided. I will definitely use their services in the future for all my tile, carpet and wood floor needs. Thank you. read more

I get my carpet cleaning with Stanley Steemer once a year and last time requested Richard to come clean my carpet and I don't know where to begin! He did an amazing job, and worked very hard with passion and care. Richard definitely knows what he's doing. Very honest, professional and gives everything he has. Will never have anyone else clean my carpet except Richard. I'm a very picky and demanding customer but Richard always does a perfect job! My carpet is 20 years old and I can say it almost looks new. Thank you Richard for a job well done!! read more

On time, professional, had air ducts and dryer vent cleaned. Took the time to explain how all the work would be performed.

I had Stanley Steemer come today to clean my leather furniture. Furniture looks fine. However, all my back cushions zip at the top. The tech took them off but couldn't be bothered to zip them back together. He also borrowed my vacumn and left it lying on the floor, plugged in with the attachments still on it and he didn't move any of the furniture back. when I called this office the said, "We'll have a talk with him." Then she offered a 15% discount on future work. Word yo the wise. If someone is complaining about a service, chances are good there won't be any 'future work'. read more

These guys are great. I recently moved into a home in Corona to find out hidden under where furniture was nasty fifth. I was planning on moving in next day and was worried that I would not be able to do so and that we needed to re-carpet the place. I looked online around 11pm to see if I could get the carpets cleaned next morning. Sure enough I was able to book it online and all of their pricing was visible and very straight forward. Next morning Edward showed up around 8:15 very professional, clean wearing a mask and was ready to do the job. I had four rooms a hallway and stairs cleaned for under $300 tip included. I really liked the fact that when he went over the upgrades he did not throw a fit and make me feel bad for not upgrading. He just went over the benefits to getting the carpets scotch guarded odor removed as well as steam cleaning the tile in the bathrooms. I can definitely say that I will likely be requesting this service again in a year or so. This is something that I've never done before but was very impressed with the service. read more

First time customer of Stanley Steemer have heard so much about this company in the boast years decided to try it out ... very impressed at the cleaning of my white area rug... the chemicals/deodorizer they use are amazing! Very clean and fresh!!!!loved the service if Drew C. He knew all about the product and guided me through the process... truly I was completely satisfied with my white rug!!!!! read more

Aaron cam out to my home and did a great job ,I'm so very happy with him and his service, but the company sent out another person some time last year and he didn't do a great job at all ,when I try to get a discount unfortunately the gave me a hard time about it. So I wont be using their service again ,but if you do use the service I only recommend a gentleman named Aaron he was very polite and he was on top of his game the whole time ,he also applied discount for me making me a happy customer, I work in customer service also and the customer should alway leave happy and be accommodate no matter what especially if the customer is telling the truth, I had a horrible experience with the company do do the previous tech not telling the truth but on this time Aaron did his dang job so thank you Aaron for being the best and if I ever have to use the service I will only let you come out ill pay you read more

FRAUD COMPANY! BEWARE! Here is what you get for $151.00. A sloppy guy showing up at your house 10 minutes before your schedule window time ends. Spending about 20 minutes for 3 rooms. This includes unloading and loading his truck. Totally missing spots and some of the carpet wasn't even wet. This truly is a rip-off company and they don't even care. Unbelievable. read more

I just had Stanley Steamer clean our tile floors and our tech did a fabulous job !! He explained the whole process to us and the floors came out looking like new!!! Our only complaint was I was given a estimate over the phone and I gave them my quote by square footage! When the tech came to start his cleaning he told me my restrooms would be a additional $40 each and they do not give estimates by square footage but by rooms what could i do but say yes since they need to cleaned!! My total ended up being $200 more then the estimate! I was a little upset that I was not told at the time of my estimate that any restrooms would be $40 or $80 depending on size!! I could have went with any of the other 3 companies I called if I knew I was gonna spend as much as I did. So for anyone calling this company make sure you specify each room that needs tile cleaning including all the restrooms and any hall that is longer then usual like mine! I actually had to tell him not to clean a 3x3 restroom because there was no way I was gonna pay $40 for him to clean it! Just ask a lot of question before making your appointment! read more

I called in the morning and by that afternoon they sent a technician. They were on time and very nice. Once the cleaning was started he checked with me to see if it was satisfactory. He spent some extra time on the high traffic stained areas and it showed. Great customer service from beginning to end. The cleaning was extremely well done and the whole experience makes me say i will refer them to anyone who needs a professional cleaner. read more

After dealing with multiple companies who did not clean my carpet as promised it was a breath of fresh air to work with Stanley Steamer. They came out and cleaned my whole upstairs and the stairs and was able to work with me on timeframe. There were a few spots that did not come out or were missed. I called them up they scheduled an appointment the next day came back in and fixed everything. My carpet looks brand-new. read more

Did a great job and was very prompt. Messaged them for a quote and they were finished 2 hours later. I would highly recommend and will be using their services again. Technician also went with covid guidelines and was very courteous. read more

Had an appointment for open window from 08:00 to 13:00. Worker from Stanley Steamer shows up at 13:30 and was VERY UNPROFESSIONAL. Quoted me over price. The worker spoke with my mate and told him the quote which he had given me. My mate says, the same company did my neighbor's house for less amount w/ a promotion. The worker reply was...... you should have gotten that guy's name and number and have him do it. Wow who says that? Very unprofessional. I told him thank you and good bye. Peeved on how people have no customer service when you're calling a company to get service done "AND YOU'RE PAYING FOR IT ". That is unacceptable what never contact this company again and will not refer anyone to them. Unsatisfied Customer read more

I have used Stanley Steemer many times and again they were awesome! Carpets look great and customer service was wonderful.

This was the best carpet cleaning service I've ever used. I have used various ones in the past because I had some construction done and there was dust everywhere. I needed a good cleaning done to the house. The representative named Vaddana Leng, was very careful with all my furniture. He placed pads underneath all the furniture, moved what was necessary and left the carpet almost dry. I really appreciated his careful work and the respect that he showed for my home. read more

Terrible. Guy charged me 208 for a 1400 sq foot home (vacant rental) and then said he "forgot" to charge me for the living room which cost another 25. High priced. Then, he wanted to charge me over $500 to clean tile in kitchen with carpets. The kitchen is tiny!! Carpets looked average.... not that much better after cleaning. This guy was alone so it took forever. Usually, I've had 2 in the past and they were much quicker. read more

don't ever get your carpets cleaned by this place. they had my carpet for 12 days so they could clean it and have it smelling good and stain free. i got it back this morning upon opening up the bag i knew then hadn't even tried to clean it my room smells so bad. i spent good money for them to just reroll my carpet and have it not cleaned i'm so disappointed right now. i called to get it sorted out and all that was done was a note was written about my complaint. this carpet is one of the last things that i have of my grandfather's and they ruined it. do not trust this place you'll probably have better luck cleaning your carpets yourself. read more

Total rip off. I had kitchen floor tile cleaned and sealed , 1 fill bath and one water closet and both bathroom counter tops and small entry way at the tone of $800. I wouldn't recommend them to anyone read more

Stanley Steemer showed up on time, gave me a price and was able to complete the job the same day! I will definitely use them again. We just moved here and I had the entire first floor tile cleaned. They did such a great job I was afraid my new carpet wouldn't match, but it still did! read more

Dont use this company!! The $99.00 special they advertise turns into $178.00 with all their hidden fees and charges. My carpet is 7 months old and without even seeing it, they told us over the phone we would need all kinds of additional treatments, including deep cleaning and spot treatments.......they know this how??? This company is just a big rip off!!!! read more

Jordan Fournier cleaned my carpets and furniture today. I cannot say ENOUGH how pleased I am! He was so professional and helpful. He was prepared and had read previous tech's notes. He moved anything I asked him to. Arrived on time. He took very good care of my home and furnishings. He was there 2 1/2 hours. Exactly what he had estimated. And he did a wonderful job. I had foot surgery and am in a cast. He took pictures of the completed work so I would not have to move around to inspect it. I LOVE STANLEY STEEMER!!! I have used you for decades on my rentals and my own residences. I love the service I receive, the ease of ordering and scheduling online, and how quickly I can get an appointment, even during the busy holiday seasons! And the price can't be beat :) read more

I had Stanley Steemer come out today to clean a couple rooms of tile. Its been about 20 years since this tile has been placed down and not once has it been professionally cleaned. The technician that came out was Richard. I had asked for him because I had heard amazing things about him and his cleaning from a few of my friends. He came out and examined my floor and set some expectations. He let me know since it's about 20 years and never been cleaned that there might be a chance of having some permanent spots. I kinda expected that so I was not to worried. After he informed me about everything he went to work. He spent nearly 3 hours cleaning my tile. I didn't expect it to take that long so I kept checking up on him and every time I saw him he was hard at work doing the best he can. Now my tile looks just about brand new. I could never have expected a result like that. After he was done cleaning he explained to me about the different sealants they offer for my tile. One was a color seal that let me say if I wasn't on a tight budget I would have told him to apply it. He did a demonstration on a little part with a different color and it looked so amazing. I know now that next time I have him come out to clean my tile I am going to make sure he does the color seal. So I just want to say thank you so much Richard for all your hard work and making sure I was completely satisfied before you left. I am definitely going to tell everyone about your hard work and I surely hope you get recognized for this. read more

Today we had our annual cleaning of our love seat, sofa, four seats on chairs and two walk-in closets by Stanley Steemer. Today we had Manny as our technician. We have used Stanley Steemer for approximately the last four years and Manny did the best job yet. He took his time to do a great job so he was quite thorough. He's also a very nice person. I plan on asking for Manny the next time we have this service performed. Other benefits of Stanley Steemer is they are open 24 hours for appointments and accept credit cards. read more

I'm very disappointed with Stanley Steemer, not for the carpet cleaning but for the fraudulent series of charges they issued to my account. They charged my account 3 times 3 different amounts. When I initially made the reservation I mentioned I needed 2 sets of stairs cleaned and I was quoted $134. I even received an e-mail confirmation with this total. When the technician arrived to do the job he said i only have down one set of stairs. I informed him of my initial conversation with the reservation agent and he transferred me to a dispatch person. After speaking with the dispatch person i noticed the multiple charges on my account. Be ware of the additional fraudulent charges they slip in. read more

My wife called for an appointment yesterday and they came out today. Manuel Pitts was the technician that came out. He did a fabulous job, professionally and quickly. My wife said next time she schedules them she is going to ask for Manuel, now that is very high praise coming from my wife! read more

Great customer service !!! Definitely will try them again!! I had a few rooms with bad stains and one with even a wax stain , I was scared they wouldn't come off but they were able to clear all my carpets!! Their prices were great, and I'm definitely happy with the results! Thanks again . read more

I was very satisfied with the carpet cleaning, the technician was very nice and professional. he would show me and explained what he was doing. and also how to take care of my carpet after. I would recommend this company right away read more

I live in Lake Arrowhead in the San Bernardino mountains and was delighted when Stanley Steamer made an exception and was able to do one floor of my house a few days after we received 3 feet of snow at Thanksgiving. I have been a customer for decades when I lived near Cleveland, Ohio, and had always had great service and at a fair price. They use a tea tree deodorizer that smells so fresh and clean. I am happy to know that I can rely on them for my carpet and upholstery cleaning in the future. read more

Best they really cleaned my carpet and area rug my couch very nice man very polite and I wasn't ready at all woke up late he still worked with us to finish up fast read more

Always a pleasure to have them come out to keep our carpets fresh and clean. Justin was especially hard working, professional and fast. We had our stairs, 3 rooms and hallway done. We routinely have Stanley come out to clean. Our carpets look new each and every time! read more

Today, we had our carpet cleaned by Saud and we couldn't be happier with his professionalism and his service. It was our first time using Stanley Steemers's but I can guarantee you it won't be the last. Saud, thank you for making this a clean and friendly experience!!! read more

The service described was not the service received. Only one person showed up and my dining room furniture was not moved and area was not cleaned. I was charged for this area but tech said because there was an area rug under table and chairs and buffet, it was not necessary to clean this area. I won't be using them again and do not recommend. read more

I have used Stanley Steemer several times now and today was the best experience I've had yet with them. Michael Haigh was the technician sent to my apartment and he did a wonderful job, especially considering there were a few obstacles as far as my apartment location and not having access to a water source outside the building. The only option he had without having a portable tank was to manually fill a bucket and go back and forth, up and down the stairs to get the job done. He never complained once, and was very pleasant and knowledgeable. I will definitely be using Stanley Steemer again, and will be requesting Mike to come out. My 3 year old is rough (understatement) on our carpet which we've had for 3 years and it looks amazing. Thank you for your hard work Mike!!! read more