As a recurring Stanley Steemer customer, I am quite used to receiving great service for my carpet and upholstery cleaning. In the past, a crew of 2 would move heavy furniture and clean as a team. Today, I am completely overwhelmed. One person, Chad, did the entire job by himself and was totally professional, thorough and quick. This young man will be my choice for future appointments. read more

Stanley Steemer of Rancho Cucamonga is the best carpet cleaning company. Always on time and honest on recommendations to protect your carpet and tile. Mr. Richard Gomez was my technician and I always request him by name. He does a fantastic job and is very professional. He diligently worked very hard to remove stains I had. My carpet is old and it looks great! Mr. Gomez did an amazing job and it is beacause of the service he provided I will continue to use Stanley Steemer. read more

Ryan and Jesssie came in and did a great job on my carpet I am ready for my Birthday Bbq tomorrow! Thanks guys!

We booked Stanley Steemer to clean at their special of 3 rooms for $69. We are selling our home and just needed the living room, dining room and hallway cleaned. We do have spots but we can take care of them ourselves once the rug has a general cleaning. The gentleman that came out said $350!!. He said that they consider the living room 2 rooms (really?) Then he asked if I was a first time user of SS and I said no. Then he gave me the price of $250~~ What a SCAM. It's cleaner and steam! I sent him on his way. The company took NO RESPONSIBILITY for the huge price lift! NEVER, EVER again!! read more

Guys were really nice, professional and courteous. They did a great job. Showed up on time, charged the agreed upon amount and carpets look good. read more

The two men did an excellent and thorough job here: furniture cleaning, grout, hardwood floors clean and finish. Very nice, polite workers. I am very pleased. They were here for several hours and also cleaned after the finished. I would ask for them again and highly recommend their work and work ethic. read more

So far, Beverly Maxie (Customer Service Rep in Accounts Receivable) has been a gem. I had so many questions about so many things like logistics, water based solvent MSDS, water source, etc. I was happy with the quote and can't wait to schedule. I really hope the rest of the staff is as courteous, helpful, and respectful as respectful as Beverly. Sincerely, Martha read more

On June 30, 2016, we had our carpet cleaned by Stanley Steemer (Rancho Cucamonga Office) Benjamin and Peter arrived and with a gracious attitude and friendly demeanor, they both cleaned my carpet and did an excellent job. I appreciate a business that employs happy employees. Thank you Stanley Steemer for your service. read more

First time using Stanley Steemers today and will use them again in the future without hesitation. I used the online reservation system and was amazed not only to be able to get an appointment the same day but so soon. The dispatcher called about 30 minutes after making the appointment letting my know the crew was on its way over from a near by town. Omar and Alec arrived shortly after the phone call professionally dressed, with a smile and great attitudes. They explained the whole process to me and I showed them the trouble areas I've been having with my wife's dog and they went right to work. They were very cautious and caring to my house and moved furniture as necessary to get the carpet cleaned as much as possible. These guys worked their butt's off to get it done right. I'll be honest, I was hesitant to call a carpet cleaner owning a carpet shampooer of my own but tired of poor results I made the call to the name I've seen around for ever Stanley Steemer. Omar and Alec's work ethic, knowledge of their job, cautious mentality with my house and furniture and great attitude sold me hands down. They did an amazing job and with a smile the whole time. If your on the fence weather to call in the pro's or not, do it this company and their employees are top notch read more

I could have saved $20 and went with another company. But I figured they are professionals and will get the job done. And they did!!!!! Cleaned up my sofa and ottoman right up. Thank you guys!! Just offer better promotions for the riverside area. Other companies are offering better deals for new customers. Anyways thanks! read more

I called a couple local places for estimates on cleaning the carpet in my new home and they gave us estimates $100+ more than what Stanley Steemer did. Plus, customer service was AWESOME compared to the other places I called! The people on the phone were very polite, and Arturo, who did the work, was excellent, even though he had to wait for me to get there. Our carpets are like new and they even got rid of the dog smell from the previous owners. read more

No Show! Very Unprofessional! We had a 4 hour window of 3-7 on a Saturday. They called and asked if they could come early but we could not because he had a party to go too. They said they would come later, 7 rolled around and they didn't show. So I called them and the operator said someone arbitrarily rescheduled us for Monday. They never bothered to call and let us know. The whole reason i went with them over the other local steam cleaners was because they said they could come on Saturday since i had furniture being delivered on Sunday. I will never use this company again. Very unprofessional from such a big company. They put us in a bind and they have lost a customer for life. I would not recommend them, infact i will recommend the local steemer, Happy Carpet Care, they came at 8 pm that night, what a life saver! read more

After a long week of looking for someone too come clean our carpet i came across Stanley Steemers. They met all the requirements I was looking for, we wanted someone out the same day, wanted them to have good reviews on yelp, and most importantly be affordable. Called them up around 10am and they said they can have someone out by noon YES!!!!!. Around 11:40 I get a courtesy phone call from Gabriel to advice that he'll be at my house by 12 that's awesome. Sure enough 11:59 he's at my door. Really really really nice guy, very friendly and knowledgeable. He went through all the details of what he's was to be doing. Very professional. Halfway through I get a knock on my door and it's another employee for SS ( I forgot his name ). He also was very polite and said he was here to check on Gabriel just in case he needs help moving furniture around and to ensure that Gabriel is meeting our expectations. That's awesome, they have quality control which means they stand behind there work. 2 hours later Gabriel was done, he made sure he didn't leave a mess behind he thanked us for our business and was on his way. My wife and I were very very pleased with the results and would not hesitate to call these guys up again. I have what looks Like brand New carpet in my living room and in my family room. All of that professionalism, the quality control, the quality of work for under one fifty. I would not hesitate to call these guys up again. Very Very pleased with the results. read more

In my first review I rated my experience with Stanley Steamer as a 1 due to some issues I had with the quality of the job. I was amazed that I received a phone call from the manager within 20 minutes offering to send someone to make things right. He set an appointment with the quality control supervisor to come check the job. Don the supervisor arrived promptly as scheduled, checked my carpet, explained why my carpet was not staying as clean as I had expected. He then offered to re-clean the rooms I had problems with even though it was 7 weeks since the original cleaning. Don did an excellent job and explained several things to me to help keep my carpet cleaner in the future. So, I gladly change my review from a 1 to 5 and truly appreciate the professionalism demonstrated by this company. read more

These guys did a fantastic job! And they were very pleasant to deal with. They did up sell me on a prepaid four time cleaning package but it is a good deal and I did not mind. read more

Omar G. came to my home and did an excellent job on my carpets. He was patient, professional, and knowledgeable on cleaning my carpets. My carpets look amazing! I highly recommend Omar G. and Stanley Steemer. This is the second time I have been so impressed. read more

Quick, friendly, honest, and moved our furniture for us. What more could we ask for?

This company is a bate and switch rip off company. I called the company regarding there $49.00 special. The technician came out and immediately wanted me to sign the contract before he would put in a price. When I insisted that he give me a price, he quoted $189.00. When I told him I did not want the $189.00 service he became visibly anger and said the I would get a bill from their attorney office's for travel time. I called there Stanely Steemer's Office and told them what happened, Rochelle told me that I would be billed $99.00 for a call out service even though I did not use the service or agree to this arrangement. Beware of a lot of 5 star ratings because many companies use this to cover up negative ratings. read more

Cleaned up with the other guys couldn't. Better price better service will be repeat HAPPY customers!!

We recently moved and had to get our carpets cleaned at our old place last Wednesday ... They sent Drew who was not only friendly and professional but on-time! He was fast yet very thorough and the carpets looked and smelled amazing! Unfortunately our new place doesn't have carpet but when/if I need our couch cleaned or area rugs I definitely will be back and will ask for Drew again. read more

This is the second time that I have used this company. The first time the tech was friendly, professional and did his due diligence in contacting me appropriately. This time I was called and told they would be at my place in 20 mins. I did exactly as I did before opened the garage and waited in the living room for them to make some kind of contact, knock on the front door, garage door something. I was on the phone and saw a vm come in and I immediately got up to go outside. No one was there. I called and was told that they could not get hold of me and went on to the next stop. Of course I'm upset, not only because I did my due diligence in making myself available waiting for at least a knock on my door or a phone call to say we are out front. That didn't happen I received a phone call after they were gone. Yes I was angry as any customer would be and as I was on the phone with the phoenix office I was hung up on when I asked for the names of the ones who were dispatched because they apparently called me a liar. I called phoenix again and they said they will be dispatched out in 45 mins. When they got here there were two the young guy got smart with me. This yelp is for the customer service. On this call there was no customer service. The older guy remained quiet, and I may be wrong but I think he was quiet because he knew they did not do their due diligence in trying to make contact once they got here. They did NOT knock on my front door and called me when they left. read more

I was happy with how clean the carpet looked but missed a fresh smell afterward...deodorizing was one of the things I paid extra for and it still smells the same, just less...I can smell mildew a bit as well...it is warm but the carpet dried quickly so there should not be a lingering smell. Otherwise, the carpet is relatively clean with a few missed spots. My rug I paid extra for, on the other hand, not so clean. read more

The stanley steemer personnel were very professional and knew exactly what to do. I did not have to do a thing, just watched them perform. I am very satisfied with my experience . I would definately recommend Stanley Steemer. read more

Horrible customer service called in for an appointment and gave me a 6 hour time wait for somebody to give me a quote when they finally show up they come take a look and just said we'll be back in a few hours and never return nor give a call back my money must not be wanted read more

First time using Stanley Steamer, and it has been a great experience. From calling in to get information to scheduling around my busy days. Manuel Pitts was who came out to clean our master bedroom and 13 stairs. We recently moved in and previous tenants had cats so it was not a very good first impression. Manuel came out and deep cleaned our carpets gave us information on products they carry and let me tell you he has very good customer service, he was friendly, came in with a smile at 8am , and can tell he's a people person which is great. I hope he gets recognized for his great customer service. I would def ask for him again and would recommend to my friends and family. read more

If you use Stanley Steemer's water ligation department make sure to keep all documents, communications and pictures. With the negligence of their crews you will need it to take them to court. We have it all and are in the process of filing a small claims case against in the amount of $1800 which is the additional amount we had to pay another water ligation company to come in after Stanley to clean up their mess and damage. We have the text messages and emails were we questioned them why they did not pull up the floor and they stated they knew their job. They did not the floor was still wet when the contractors went to start the work plus we now had mold. Ever and Edgar tried to lie their way out until we showed them the proof. Miguel Ever's boss stated over 7 weeks ago that Stanley Steemer's was going to reimburse for the second water ligation charge but nothing and now he is ignoring us. So we are on to the next step. Be aware, be warned not a stand up company. read more

Our fourth time using Stanley Steemer from this location but first time using the easy online reservation system. Richard and Omar showed up on time and immediately started pre-spotting the three rooms in question. Our teenage daughter's room was a mess and these workers made it look new again. They were careful not to damage the freshly painted walls by putting up wall protectors. Top notch work for a fair price. I highly recommend Stanley Steemer, especially from this office. read more

very professional and friendly, I knew right away they were here to do their job and not try to up sell me and rip me off Omar and Benjamin great job! Will definitely use them again. read more

Just had my carpet and tile cleaned by Stanlet Steemer and am very happy with the outcome. Antoney was my my serviceman and this was my second time using him and I can't say enough about him. He is very professional and explains everything he is doing plus offers suggestions on other things to help keep the carpets clean. Look forward to seeing him again for my next cleaning read more

Terrible upsell. Quoted $450 and the team they sent tried to berate us into a $1800 bill once they saw our house. Told them to get lost. Awful experience , would give zero if I could. Do not fall for their ad. read more

Horrible service I called them this morning they gave me a window between 12 and 4 they showed up at 4:30 the two guys got here they get out of the van they come inside and look at the job they get their equipment out and it's real obvious that they're lazy and they don't want to work they start doing the floor and I asked him I said you need a Steemer we need the floor steam with steam they said oh we don't do that I told them I requested the morning when I spoke to the lady on the phone and she said yes they can come out and steam the tile and now these guys are here saying they don't do that that they only use hot water so I asked why do they call you Stanley Steemer if you guys don't even steam they just kind of laughed I told him just pack up and leave horrible service it's our first time calling them out and will never ever use them or even refer them to any of our family members service was extremely poor if I can give them less than one star I would give them a zero read more

And once again, for the 5th year in a row, Stanley Steemer came through like gangbusters!!! GREAT JOB, fast and professional. No better carpet cleaning company anywhere! read more

i used them to get my carpets, grout tiles clean yesterday, since i was moving out, i decided to give them a try, couldn't be more happy, they did a great job, they were really helpful and friendly, great service... read more

We had our carpets cleaned and they did a thorough job. They were friendly & courteous.

Today, Omar Maldonado, and Wilson Martinez from Stanley Steemer (in Rancho Cucamonga) came out to our home and cleaned 4 areas inside; (The living room, dining room, stairs, and the upstairs hallway. We are so pleased with the results! Our carpet is 10 years old and we had never had it professionally cleaned. We had previously used a Hoover cleaner which we purchased ourselves. After dogs, kids, etc tracked across it constantly over the years, it was in dire need of a pro cleaning. The before and after difference is incredible!! Both Omar and Wilson were very friendly & professional, and worked hard as a team to get the job done! They knew theirs jobs well, which is something rare today, and they really cared about doing a good job! The carpet looks as good as the day we got it! Both my husband and I are just so happy and we will be calling on this team again real soon. If you are looking for a carpet cleaner who not only talks the talk, but walks the walk, call Omar & Wilson at Stanley Steemer! Thanks Guys! read more

We called Stanley Steemer for the first time on the recommendation of a friend. Today Andy and Gabriel came to clean our carpets. They showed up on time, moved whatever furniture we asked them to, thoroughly explained each step in their cleaning process, and they were both very courteous and professional. They took special care to make sure that their equipment did not cause any damage to our home whatsoever, and were very attention to detail oriented. Whenever possible they even cleaned under the items of furniture that could not be moved, and even cleaned a couple of smaller rugs at our request and didn't charge us for it! These guys were efficient, and our carpet looks close to new, even though it is 10 years old. We were thoroughly pleased with the service and do highly recommend Stanley Steemer for carpet cleaning, and definitely will use them again in the future. No hidden fees or charges, paid exactly what was quoted, hassle free appointment process, e-mail and telephone appointment reminders before appointment day--outstanding experience all around!! read more

I called to make an appointment and told them specifically what areas I wanted cleaned. They gave me the price, but when they showed up they said it would be more. No discussions allowed! Then I offered to have them clean a smaller area for the same price, but their "office" had alredy canceled the job. They said I would have to call back and make another appointment. Not customer friendly at all. I called another carpet cleaner instead. read more

Honestly I usually clean my own carpets. This time I thought by hiring "professionals" my carpet would be cleaner and dry faster. NOT TRUE!! I could have done a much better job with my store bought machine. Took the two gentlemen less than 2 hours to clean a 4000 square foot home where all furniture except for the big items were moved for them in advance. Next time I should just pay my teenage $40 instead of 400.00. I would probably get a better job done. They left my wood formal dining room table on buffet resting on wet carpet. Learned my lesson. Quicker is not always better by a long shot! read more

This location sent out Francisco & Jose yesterday. They were professional, courteous & diligent. I was pleasantly surprised, because I had a bad experience I had last week with another cleaning company. I highly recommend them and will be a return client read more

The crew was great and courteous. But the cleaning job was not very good. I do not know if it was the equipment or the operators. I re-cleaned my family room myself with a home machine and I could not believe the dirt I was able to remove after their cleaning. Don't waste your money on the stain protector. I spilled some coffee and tried to remove it, the protector did not help at all. read more