What a phenomenal job the team did cleaning our ducts. The team arrived on time, cleaned the ducts throughly and cleaned up afterwards. We'll definitely give the company a call in the future when we need their services. My wife and I highly recommend Stanley Steemer. read more

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So I booked a cleaning service for my carpet, my tile floor and a rug and it was close to $700 and then I called another company in Decatur who bid $200, what the hell the exact same Services $400 less? I think Stanley Steemer is using the name and milking every customer for every little penny that they can get, run for the border. Don't even get a bid from any Stanley Steemer. read more

Pretty disappointed with my experience with Stanley Steemer. I called at 10 this morning and was told someone would come out to clean my couch between 12-6 today. I waited at my apartment until about 2 when a service person called to be let up. He said he was at my apartment to pick up the portable cleaner, however no one had come to clean the couch so there was no equipment at my apartment. He was confused as well and said he would have to reschedule to tomorrow despite there being 4 hours left in the window. I called them back and I was assured someone could still come out between 2 and 6 today. At around 3:30 I received a text stating my appointment was scheduled for tomorrow. I called them back again and they said there was no availability left today and I would have to be scheduled for tomorrow. Overall, they are inconsistent, unreliable and have poor internal communication. I am going to be using a different service and I recommend you do the same. read more

Not satisfied with one of my rooms that was cleaned. Can't get ahold of anyone to rectify it. Contacting a human is impossible. So not sure if it's even possible to rectify it at this point. read more

I'm really disappointed with my recent experience with Stanley Steemer in Dallas. They promised me multiple stains would come out, but not only did the stains remain, my rug now smells like absolutely nothing--even though I paid extra for deodorizer. On top of that, it came back snagged and looking worse than before. This was supposed to be a splurge to take care of my rug, but instead it feels like wasted money for the worst quality work I've ever seen. Definitely not what was promised. read more

If there were an option for no stars, Stanley Steemer would have earned it. I ordered a cleaning for May 17th. It was supposed to take place between 8 a.m. and 1 p.m. I received a text saying that the technician was on his way, but he never showed up. The pricing was also inaccurate because I invested in the clean room guarantee. That was another big mistake. I called to get some answers on the 17th and was told someone would contact me within 48 hours. No one ever did. I just finished a call with another customer care technician and was told to wait another 48 hours. I only want my money back at this point. If you need cleaning services, do not call Stanley Steemer. read more

I am selling my house and asked for a 1 room cleaning. It didn't meet the minimum, so I agree to the price. They were able to set an appointment for the next day. Now the problem begins. The arrival window is either 8 to 12, or 12 to six. I have already moved and am 45 minutes away. I asked if they could give me a shorter window, but they won't. They said they would text when the crew left. I was waiting 5 and a half hours and got a text that they are delayed and cannot make the 6 hour window. When I called to get an approximate time they couldn't give it to me. I got excuses of being short staffed, etc, which really doesn't matter to me , it's their problem. Since they knew that they were short on people, why wouldn't they set an appointment that works for them and me? A six hour window tells me that they do not have a grip on their schedule and I, the customer has to waist a half a Day for nothing. Don't use these people! read more

Albert did an awesome job I'd hire him anyway. Stanley Steemer's is not welcome back. I made an appointment for 8-12. Albert didn't show up till 1 pm and left at 3:45. My whole day officially wasted. How many trucks do they have and they can only schedule with a 4 hour window? They have no idea how to schedule. read more

My rugs looked like no one ever cleaned them. They were barely wet and it was clear that they were not clean. I could have done a better job cleaning them by hand with oxy clean. They didn't look brighter but looked the same. I was not impressed at all. For the amount of money charged to clean them it was not worth it. The carpets look clean. read more

I want to thank Michael for the excellent job he did on our kitchen floor tiles..He is working out of the Farmers Branch Texas office. They look as good or better than they did when we moved into our new home 29 years ago. Thank you Michael. read more

Wouldn't honor an email discount offer because my order didn't meet their minimum $$ requirements. Nothing was mentioned in the discount offer about that. Also padded the bill $31 to meet their minimum requirements. Have used them for years, but I'm done. read more

I can't speak to quality of work yet but I had an initial experience that prompted a negative review. The area director offered to rectify the situation without request for a better review which I found very honorable. Impressed with this company's customer service. read more

Well first off I noticed all the reviews on here are considerably old. I had a much better experience just recently with this company. I scheduled an appointment on line to have my tile and grout cleaned. Not only was it half the price of the other company I normally use, it came out a lot cleaner as well. Michael arrived in the time frame I selected and was very knowledgeable and personable. He did not try to upsell anything to me. He worked very hard on his hands and knees to scrub my grout and did an awesome job. I cannot comment on carpet, as I have not tried them for that yet. However, I would definitely recommend their tile cleaning. read more

Hired the FW branch to clean my ducts and woke up the next day to water coming through the ceiling due to a plugged drain in my HVAC. The branch manager told me there was no way it was their fault even though my unit was functioning perfectly before their service. No offer to do more than let a fan blow on it to dry out the ceiling. SS has no one higher than a branch manager so I am left to pay for repairs. Horrible customer service. Use them at your own peril. read more

They did not clean the rug they had in their possession for weeks and are refusing to refund the $450+ dollars. Rug came back in the exact same condition as we gave it to them. Their manager has refused to offer a refund and has submitted fraudulent documents to my credit card company to try and justify the charges. They have extended this dispute to a 3 month long dispute on a job that they didn't even attempt. DO NOT DO BUSINESS HERE... read more

Ive changed my rating for Stanley Steemer. They listened to my concerns, and sent a new team to correct the problem in a timely manner. The carpet looks like new, just what I was used to from Stanley Steemer! I will highly recommend them for all your cleaning needs, and I appreciate the attention to detail to solve my issues Thank you read more

Stanley Steamer picked up our Silk carpet for cleaning. We where informed that it would a few weeks. Well a month later not receiving our rug we called them and where told that it will be delivered the next day. When we received the rug it had two marks on it looked like burnt marks. We called to report it and was told someone would call us. Well no one has reached out. Today we called again and we're told there was no incident filed. Very weird! First they never called us to let us know my rug was ready and now they don't even know how to call you back when there is an issue. read more

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I phoned Stanley Steamer with a difficult project. They quoted my job for $400 and change. They were so "available" I thought I'd best check their reviews. They had plenty of negative reviews but most centered on "up selling" and I figured I could handle that. Once the guy arrived he said the job was indeed difficult(I have a dog who struggles with house training) but then quoted me a thousand dollars and cut the number of rooms by three once I told him I could only do $800. He told me he would call to confirm that evening once he spoke with his supervisor and he would be back first thing the next morning to do the job. I got no call. First thing in the morning never happened. Around noon he showed up at my door and I sent him on his way. For $800 I can buy my own steam cleaner and do it myself. I was very disappointed with this company. read more

I applied to work at this branch. I drove 4 hours up from houston and spent 50 $ on gas (that's one trip). On the day of my interview I arrived and noticed a sign on the door saying all interviews were canceled. No phone calls or emails were sent to me to notify me. I have tried to call and email complaints about this but nothing is going through and I'm tired of this companies lying. read more

I had gotten a service with them and there was two people working and the female(Koda) was very unprofessional and flirtatious with her coworker who was clearly married. Stanley steemer do better on who you hire very unprofessional!! read more

I booked 1 room for carpet cleaning, protectant and deodorizer. The cost was $124 when I booked the service. The service person arrived and told us it would actually be $500+ because the carpet was wool. They spent less than 30 minutes on the carpet. When I asked them why the price is so much higher for wool, they really didn't have a good answer. I feel like this is false advertising. I won't be using Stanley Steemer again. read more

They both went into my bedroom and shut the door to "steam". After they left I found badly needed medication missing from the bedroom bathroom cabinet. Lock your stuff up. I had shut that bathroom door and thought I was safe. Wrong. read more

Absolutely not satisfied with the job they did on our area rug. If you see the photo it clearly shows where our coffee table sat. That's why we sent it to be cleaned the traffic area around the table had turned out whit rig greyish! Poor work!!! read more

Stanley Steemer - You can still see where the coffee table sat. - Carpet Cleaning Near Me - Fort Worth, Texas

Jacob and Matthew were wonderful!!!! They came and cleaned 5 bedrooms and closets that were pretty dirty. Heavy traffic stains, lots of ground in dirt, pet stains and odors....you name it they cleaned it. Both guys were very friendly and professional, I will definitely be requesting them to come back next time. I had questions and I didn't want to be annoying, but they welcomed my questions and gave me explanations of what I was asking. My 11 year old son even told me to tip them because they were nice and you don't see that everyday. Great first time experience....thanks guys!! read more

Your business doesn't have the option set up to send a direct message to the company. I understand your job is to mitigate any damages social media post may cause your organization. I just believe people should know what to expect and have the proper expectations of the limitations of the service your company provides. read more

So I FINALLY got my carpet cleaned last week. Finally. The last time it was cleaned was 2 1/2 YEARS ago right before we moved into our house. I really don't know why I waited so long except I couldn't decide who to choose and didn't want to deal with moving furniture, damp carpet, etc, etc. I decided on Stanley Steemer since I'd used them a couple times before when I lived in California and seemed to recall them doing a decent job. I started by going to their website and booking the appointment online. It's a good system that shows you dates/times that are available and you choose the arrival window you want. You can also get a quote based on the number of areas you need to have cleaned. So I booked them online, got the usual e-mail confirmation as well as a confirmation phone call the day before the service. Then two guys showed up during the selected window to clean the carpet. And they did a very good job. They were also both nice and courteous (ask for the Christopher and Jimmy team). The Stanley Steemer guys will move most of your furniture for you and then put it back after the area is cleaned with pads under the furniture to keep the furniture stain from getting on the damp carpet. And as long as you live somewhere where they can pull their truck right up to your house, they'll use their truck-mounted system (if you live in an apartment or have some situation where they can't get close, they have some other type of equipment they have to bring in). Anyway, bottom line - I had 10 areas cleaned for about $260! I thought that was extremely reasonable. The place looks and smells clean now. I'd been having problems before the cleaning with my sinuses clogging up at night (maybe due to dirty carpet??). They haven't clogged since Stan The Man was here. Note: Your carpet will be damp when they leave, but it will be mostly dry within a few hours (depending on the weather). They recommend keeping the pads under the furniture legs for a couple days to make sure the carpet is completely dry. So don't book them the day before the mother-in-law is due to arrive. Give yourself a couple days to get things back in place. read more

The people who work for this company are always so friendly and courteous. They do a great job, and do it quickly. I would not use any other company in this town. Why look around when the Best is Stanley Steemer!! read more

Was late for appointment, changed the online quote from $189 to $229 to $267 even though the technician said the reason was because the job did not meet the minimum requirements at first, even though there were three areas and a hall; then the reason for higher costs was I could not have the discount because there were two bedrooms and two halls; then the reason was he was tired and could not get the discount to go through. I asked them to leave, after waiting from 9-12 for their arrival at 12:45. This company has cleaned these carpets before with no problem, but I will not be suckered again. read more

Foremost, my carpet was NEVER actually DIRTY! My home, and carpet, is LESS THAN TWO YEARS OLD l! I live alone, have no pets and don't wear shoes inside!!!! I noticed what appeared to be "high traffic" areas forming at the entry into my master bedroom and coming from my master bathroom into the bedroom and decided to get ahead of them by using "the best" in carpet care! Pshhhhh! Waste of $107! I was told that I would really see the difference when the carpet was dry but Those areas look EXACTLY as they did before I had the "cleaning"... only now the rest of my carpet has been water soaked and is crunchy and not at all the texture it was before Stanley steemer showed up! I'm very, very disappointed! If I intended to take a chance at having the same problem areas after a cleaning...I could've paid $39 to jo schmo carpet service! I'm pissed! read more

My wife was very disappointed in the tile cleaning and grout in the kitchen, hallway and especially in the master shower stall. They left soap scum all along the bottom rows of tile so that led me to believe they only went waist high in cleaning. There are some tiles in the kitchen that are still dirty and some of the grout lines are discolored and are worse now before they even started. read more

3 rooms for $89. They usually have deals in the Valpack. I've always used them for carpet cleaning and no other service, but had them clean my tile and grout when they came a month ago. My grout was very dark and now it's grey again. Gotta watch Stanley Steemer though they like to play the okie doke on ya and tack on all kinds of products. Otherwise, they do a good job. read more

We called them because we had a lot of pet stains in the bedroom after our dog got sick. They came in the time frame we selected and introduced themselves. We went to take a look at the carpet, they let us know exactly how everything would go, and they were in and out quickly! Most of the stains are gone- there are a few ghosts of former stains (they let us know that might happen). The only thing we weren't a fan of was the upselling- asking us if we want to buy furniture cleaning, spot remover, etc.- but they are just doing their jobs. read more

While we have used them before and never had a issue. They just seemed to not be able to get it right this time. The first time I think the tech was just inexperienced. The second time they one of the techs seemed to have an attitude and didn't know what needed to be done. Any way I will probably never use them again. read more

Well, the carpets are clean. However, the crew broke 2 of our sidewalk lights with the hose, and didn't replace the water faucet cover (it's winter and freezing). Disappointed. read more

We booked our appointment to have our grout cleaned and sealed. We were extremely disappointed with the work once it dried. I also checked the floors after they left and multiple spots of grout were dry which made no sense since they just cleaned and sealed them minutes ago. We called to complain and requested that they return to do the work properly. A tech came back out and confirmed for us that the grout was not properly cleaned and it was NOT sealed. I was extremely upset and tried to let it go since this new tech seamed to be knowledgeable and would make it right... NOPE... the tech said he didn't have time to do this and was tired from a big job he had earlier that day. I called back again requesting to speak to a manager regarding these issues. I was promised a call back same day.... no call back. I then called back again the next day and was told that managers do not work on the weekends so he doesn't know why I was told I would receive a call back the day I originally called (Saturday) or the second day I called (Sunday). We have now had to pay for the service, board our dogs twice, move furniture twice, and take off of work... for nothing... read more

House smells fresh for the winter. The guys were exactly on time (as promised). Expedient and complete (1.5hrs). They reviewed the costs and procedures before starting the job. Everything is upfront and clearly explained. The technicians were personable and knowledgeable. They made sure that I was completely satisfied before leaving. I will try to keep regular service intervals after this job. At least once a year. read more

Great carpet cleaners!! A Very Professional Two Man team and have the carpet cleaner which was housed inside Stanley Steemer van. No machine that tears up your base boards or walls... They did do everything Jessica explained and that was offered to us when we scheduled the appointment over the phone. No hidden fees and called ahead 30 minutes before they arrived :) Carpets look good and we will use this company again!! read more

I can still see °° the spot difference where the rugs were, had the carpets clean last year by dalworth will be returning to them also had a figurine broken. The guys were nice just not very good read more

Don't expect them till an hour after the window time. And expect them to get an attitude when you want to cancel because you can't spend your entire day waiting on them. read more

Excellent. I had a very nasty situation after some bad tenants, the floor was NASTY. I got a heads-up call when the crew was on its way. Workers were courteous, quick, and effective. I'm delighted with the service. read more