We scheduled and received confirmation for a carpet cleaning appointment at our recently purchased home, but the crew never arrived. When my husband called to follow up, a company representative told him they would not service our address because of a negative review left roughly 10 years ago by a previous resident (not us). We are new owners and completely different customers -- refusing service to new homeowners over a decade-old review is discriminatory and poor business practice. We documented the confirmation and the call; we were not given a reasonable explanation or an offer to reschedule with a supervisor. If you're considering Stanley Steemer, be aware they may refuse service based on complaints about prior residents rather than current customers. Very disappointing experience. read more

Called an a friendly agent was quick to get me scheduled and an estimate, I have used them in the past. They arrived on time and had the job completed fairly quick and efficiently. So thrilled to have my carpets clean. Will definitely call again for the same type of desired outcome. The two service men were friendly and committed efficiently and dressed professionally. Highly recommend Stanley Steamer . read more

I'm so thankful for Stanley Steemer! They saved the day! My husband and I had just taken ownership of our new house and we had a mattress delivered from our local Mattress Firm (Eric and his manager, Dustin were awesome!) [Mattress Firm took full responsibility for their subcontractors and resolved the issue above and beyond our satisfaction.] Stanley Steamer was contacted to get out the grease mark created by the delivery men. Due to the holidays, the grease stain sat for roughly two weeks- I didn't have a lot of hope..but they did it! They got it all out! I'm so happy! I will definitely be singing their praises for a long time coming. Thanks Stanley Steamer! read more

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When they left after the job was complete our carper was saturated In many spots! This is the first time it's happened. Hopefully it was just a bad team that got this job! read more

Thank you Ian and Austin! This crew did a fabulous job with my mattress, and car upholstery/carpets. Very friendly, explained the services well, and what can be expected. I've been using Stanley steemer for a few years and have always been satisfied with their work =] read more

i recently posted a negative experience for my local Stanley Steamer. They have kindly come back to my house and did what should have been done in the first place. Thay did a wonderful job , the guys Ian and Alex. read more

Approximately 22yrs ago I had a bad experience with Stanley Steemer and hadn't used them since, until just now and what a difference! The two technicians we're very cordial and professional. I would recommend Stanley Steemer to anyone that has nasty carpets that require a professional cleaning. read more

I am so pleased. A lady from corporate contacted me about my review so they do read them and are aware. She sent out the Riverview guys from a corporate store to do my carpet and let me tell you what a difference... the gentleman that are here doing my carpets completely different service completely from the last service from the guys in Tampa. They were polite they were how are you today kind of people. Ask me what I needed what did the other guys do that they that you whatever I would recommend Riverview Stanley Steemer corporate store to anyone they are amazing. And thank you thank you thank you for contacting me and sending me these guys I will use again. Tony and Keith thank you so much your amazing service. read more

I used your services some times ago. Years in fact. During that time that they cleaned my entire house of carpet and the furniture. I paid over $500 for the services that day and they did a crummy job.They offered a LIFETIME outdoor door mat. Its sort of a grey color and its some kind of rubber. Ive had it replaced before for FREE as your associates told me it would. But NOW when I call to have it replaced your phone answering person says it ISNT offered!! What kind of BS is this? It does last a long time and trust me it should have been replaced a long time ago but Ive been in and out of the hospital. In any event it is a tripping hazard now. Please tell me what you plan to do about this. If it hadn't had a "Lifetime Replacement Guaranty" then why did they replace it before? Cheryl Mills 4545 Foxtown South Polk City, Fl. 33868 read more

Guys we're nice. But as far as cleanliness I took some cleaner and a white towel to see how clean the seats actually were. Not impressed waste of money!! read more

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