Just got home after having Stanley Steamers come out to my home to service air ducts They ripped off vents carelessly and left ceilings damaged, (at my cost to fix), they destroyed the existing alarm system (at my cost to fix), cut a hole into my home that was "by accident" and then puttied back together hodgepodge style. They came unprepared and rather than say they lacked the correct tools to get the job done they continued to destroy my home, leave a mess in their wake and walk out with stuff hanging out if vents, debris on the floor and a single picture from an iPad that showed limited visual of actual work claimed to be conducted. My next level of escalation is to let Costco know of the service we received today since they are advertising their work on site. If you don't want damage to your home, more out of cost expenses and poor service then Stanley steamers is the place to avoid Can't even get a rep to call back with a resolution or for them to stand by their employees work to make the situation right. read more

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Keshawn Hamilton did an excellent job with our home rugs. He's only been with the company for 2 months but his work ethic made it seem like he'd been a part of the team for a decade. His customer service was top notch. He was very respectful and definitely has a spirit of Excellence. Went above and beyond our standards and expectations. I would recommend him to anyone who needs some help deep cleaning some area rugs especially if you have pets living in the house. Plus, they use chemicals that are pet friendly. 100 % will be calling him back for other items that need to be cleaned. THANK YOU, KESHAWN! You're awesome. read more

Stanley Steemer - Carpet Cleaning Near Me - Windcrest, Texas

Stanley Steamer used to be a lot better. In terms of quality, thoroughness, value. They do show up on time and they will text you when they're on their way. It's hit or miss on who you get as to the quality of the job though. Last job it took him an entire week to get two small rooms cleaned properly. Carpets weren't that dirty. I came out to do the quarterly cleaning. Carpet looked worse after he left and I did before he got here. He came back out on Wednesday and managed to make the carpet dirtier than it was on Monday before you even started. Sent photos to the management. They sent a manager out to clean. Now, finally on Friday the carpet looks like it should've looked on Monday. Wish we hadn't joined their club which is over 350 bucks definitely not worth it. If you have a chance, use somebody else he's more consistent. read more

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Main Complaint: Carpet edges at baseboards are still dirty, I was told this was not cleanable. Two bedrooms, loft area, 2 closets and stairs were scheduled . It took a very short time for technician to get to stairs and I was like wow! On cursory inspection (my bad), everything looked good, fans were on, lights were on, I didn't see any obvious mistakes. There were still furniture divots in bedroom, again i had been told these don't come out! Went back next day to turn off fans and looked more carefully...I should have looked better the day of cleaning! One closet had not been touched, no cleaner marks and huge dirty marks away from wall, so no excuse for edge dirt not coming out! Now, I'm either going to have go and clean myself or hire another carpet cleaner who will be 5star rated and hope I get a better job than a 3 star rating! My daughter booked Stanley, I was the house sitter for the job and totally flubbed my job! However the technician was very nice, polite, just didn't do a good job! read more

They did an excellent job wish I could've gave more stars quick fast service on time the cleaners was very nice

I had our air ducts cleaned less than a year ago and also paid an additional $800 for their Air Restore system. I was advised it would help with our allergies and my son's asthma, and I would also see less dust in the house. I have experienced niether of those things. We still have the same issues with allergies, and I'm still dusting as much as I did before having this system. I don't know what we paid for. It doesn't seem to be doing anything that sold me into purchasing it. read more

We have carpet in only one large room so this was a small job. Cameron texted that he was enroute, showed up and did a great job! He was professional, efficient and friendly! Definitely recommend using this company! read more

Great job done by Anthony today. He arrived on time, and an estimated arrival text was sent before he arrived. He was very courteous, professional & friendly. Offered to wear a mask (told him not necessary) and shoe coverings in the house. He cleaned what we had arranged, plus had extra time so was able to clean our kitchen grout as well. He was helpful with suggestions to maintain the tile/grout as well. It added up, but we are very pleased with the job. We also received a military discount. Definitely recommend! read more

I wish I could rate more stars! Mark just finish with my carpet cleaning. Mark was extremally personable, easy to talk with concerning the carpet care. I really felt like I was being taken care of. Mark was professional, and informative. I have actually re-signed up for the yearly package, mainly due to Marks professionalism and caring. read more

The quote was 345.00, but ended up being 2600.00. I paid half and told them not to finish. The tech, Issac stole a package off my front porch. Don't use them!! read more

These idiots cancelled my appt after I sat here for 4 hours waiting on them. Then they tried to claim it was my idea. You know this is 2023 and I can prove you wrong with my text and call logs, right? These folks refuse to let me call the store directly to speak to anyone that can help them to unfuck themselves and now they have conveniently forgotten how to respond to texts now. After years of loyalty....you want to end a long standing customer experience for this?! read more

Dallas R. did a FANTASTIC job cleaning my cream sectional! Great attention to detail and very polite and professional as well. I highly recommend asking for him if you go with Stanley Steemer! read more

Stanley Steemer - Before! - Carpet Cleaning Near Me - Windcrest, Texas

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Had Stanley Steemer over to steam clean some carpets and some rugs. Their website made scheduling easy, and their calls before the appointment were good reminders of when they'd be by. They were on time each and every time they came out, and were professional and courteous. The prices are higher than going and renting your own steam cleaner at the local grocery store, but they have much larger, more professional equipment that they know how to work, and take their time doing the job right. They made good recommendations of what to clean, and how to approach it. There was a bit of upselling, but their ideas on how to tackle the job were spot on. They hauled away two big rugs, sent them up to Dallas for a good cleaning, and replaced them in the home. The rugs have never looked cleaner, and I'm so happy that they took such good care of the carpets. I'd certainly hire Stanley Steemer again! read more

Terrible! Not even close to doing a half decent job! Used way way too much water on wooden floors. After she was done I took a paper towel and showed her floors were no where clean! She didn't bother to fix her work. This place shouldn't be in business for cleaning floors! read more

Stanley Steemer made a guarantee to clean our tile floors and grout, and they'll make the same promise to you, but they won't give you your money back. Their plan is to keep coming until they get it right. That would be great, but not when their cleaning process can permanently discolor colored grout. The technician that came out to evaluate our floors after we let them know we were not satisfied shared this fact with us. We appreciated his honesty, and (obviously) we declined their offers to keep coming back until they got it right. We just wanted our money back. Nope! They offered us a gift certificate to make it better. What am I going to do with that?!? Please do not use this business; this is a corporate Stanley Steemer policy, so going to another franchise isn't going to help you. Please use anyone else!! read more

Based upon their online quote estimate, I booked SS to come out to my house to clean my floor tile grout. THEM: "It can't be cleaned." ME: "Huh?" THEM: "Since your grout was sealed, we can't clean it. We can color it for $1,100." ME: "Bye." Buyer beware! Bait and switch. From $160 estimate to $1,100 markup. read more

Francesco, the technician was so disrespectful and operated with a lack of respect for our property!!! I had a scheduled window of 8:00am to 12:00pm for my 9 room cleaning. At 11:08am I get a text message stating that they were running behind and that it would be a window of 12 to 2pm. Francesco arrived at 1:37pm and was so rude!!! (This is the customer service industry and just because you're having a bad day does not mean that you take out your frustrations on the customer). This later timeframe meant that we would not be able to be at the house the entire time. We asked that he text us when he was getting close to finishing the job. He agreed. We also asked that if by chance we could not get back in time, would he lock and shut the front door. He agreed. My husband prepaid for the services and Francesco went to work. At 3:27pm, I received a text message asking what I thought of the job? We were driving back to the house about 20 mins out. When we arrived at the house, we were shocked to see our front door wide-open with the glass door propped open well! The technician was gone!! This is totally unexpectable and a lack of respect for us the customer and the property! If you tell the customer that you were going to do something you should do what you say. The carpets were wet and looked a little cleaner so we assume he did his job. (However, there was no technician going over the services with us the client.) Frustrated and aggravated, I called customer service they told me that a manager would call me back. I received a phone call from Katelyn, I told her what happened and that I was very frustrated. That due to my experience, I would not be using Stanley Steemer again. She did tell me she was sorry this happened. Then states, "Doors are JUST doors and they do get left open." She also proceeded to tell me that she was going to give me a Gift Card however, since I had made the statement that I would not be using them again, she would not be giving me a gift card. She did not offer any other way of rectifying the situation. I am totally blown away by this whole experience!! I have been in the customer service industry for over 20 years, and I've never experienced anything like this! Stanley Steemer is not a company that you want to use! So sad. read more

I scheduled an appointment, waited all day and no one showed up. No one. Don't use them. Very disappointed. I thought they were reliable. Not!!! I wasted all day. And the gentleman that rescheduled me showed no empathy on the phone. None. What a bunch of losers. read more

Well, so I've been out of town for a while. Clearly, Jr forgot my list of 142 rules. Rule 73, section a reads as follows: no animals of any type shall enter the premises either under its own power or by the will of another. Needless to say, as a result of unauthorized puppy visits, my carpets required cleaning, sanitization, so on and so forth. We'd used Stanley Steemer at the office and they'd done a bang-up job so I decided to give em a shot. I called around 10 a.m. By noon, the truck pulled up and out jumped to capable-looking fellows. They got right to work and made my carpets look (and more importantly smell) like new...which is how I'd left them. It's 2 p.m., they're gone and things are back to normal...almost. We still have to discuss rules 17, 41, 92, and 119 subsection 3. Thanks Stanley Steemer for putting order back where chaos has reigned free! read more

Stanley Steemer - You wouldn't believe what this looked like. I didn't! :/ - Carpet Cleaning Near Me - Windcrest, Texas

Wow, what a HORRIBLE experience! Not only did they try to force us to buy an additional service, but they charged us for it even after we declined it three times! We originally declined the deodorizer additional service when we booked the appointment. The dispatcher quoted us $107 and some change for cleaning the carpet of two bedrooms. When the technician was about to start the cleaning he tried to force my husband to agree to the deodorizer. My husband asked if the deodorizer was necessary with all cleanings, and the technician said YES. The technician continued to say it was part of the "Pet Treatment." At no point did we discuss any "Pet Treatment" cleaning; we only wanted the carpet in two bedrooms cleaned. My husband again stated we did not want the additional service and only to clean the carpet. When the technician finished, he asked my husband for his card and charged $161 when it should have only been $107. He asked for my husband's signature, and that's when my husband noticed the total and told the technician it was incorrect. The technician then calls his manager to ask how to give a refund because he had overcharged us. Lastly, the technician tells my husband he still needed a signature and reassured my husband he would get a call from his manager later that day. Unfortunately, we did not get a call later that day. We received a call the following day from their dispatch, telling us the technician had confirmed that he had provided the service and that the signed receipt was proof. We went back and forth for 14 minutes, telling her we had declined the additional service at least three times. It took for us to let her know we had multiple videos of the interactions for us to get a partial refund. They also did not move any furniture in the bedroom. If we knew they wouldn't move anything, we would have moved the nightstand and dresser. read more

Cant give accurate arrival windows, or even any that are reasonable. 5 hour block to ARRIVE? Nah. Finding a different place that can allow me to actually have a life instead of waiting at home all day for a service that never arrives. read more

I would highly recommend that you look anywhere but here for your carpet cleaning needs! They sucker you into their one year contract which you have ten days to cancel. I tried canceling within 7 days of signing the contract and couldn't get in contact with them. With COVID happening this past year, I again called two days prior to my contract ending and requested either a partial or full refund for services that were not used this year. I was informed they could extend my plan by six months. We have major foundation work happening early 2021 and carpet replacement will be the least of our worries much less cleaning that will not be needed. Paid over $500 to this scam and will make sure family and friends do not use this company. Buyer beware! read more

Paid extra for deodorizer and the house smells much worse. I have other services scheduled with them which I'm going to cancel. Poor results . read more

Do not recommend. See picture for the full story. I did not receive any confirmation or correspondence of when they were to arrive. Thankfully I was home, but overhead the employee complaining of "this is a lot of work" while on a business call. I was told employees don't receive tips via the Stanley Steemer system, so I had to download "cashapp" to provide a tip. My couch is still showing stains and all of the water was not cleaned after use. It was a fall hazard. I shouldn't have paid $320 for a sectional and then $75 tip on a "cashapp." This is highly unprofessional. I will never use this service again. Highly disappointed in their service structure. read more

Stanley Steemer - Carpet Cleaning Near Me - Windcrest, Texas

I have had good experiences with this company, but the edges of the carpet near tile areas downstairs were always still dirty, and I thought they just couldn't get it out. Also, the carpet was clean, but never ever as clean as when Macy was on the job. She was going over the 5 rooms I had cleaned with a rake, and I told her I had never seen that before. She said they are supposed to use the rake afterwards. The rugs are not only clean but so "soft and fluffy," my plumber said--my first compliment. Even a stranger could tell the difference, and I said to myself, "He's right, it's spotless and really soft and fluffy." Usually, they have two people, and one person puts protectors under the furniture. Still, even though Macy did not do that, there was no staining. I am going to request Macy again, and insist she come alone. My husband can put the protectors under the carpet, Macy, since you are alone, just bring them with you. Macy forgot to renew for three rooms, as they have a plan to pay up front at a discount and three times per year you get the cleaning without extra payments. When I brought it to the manager's attention, the manager didn't charge for the extra room, and renewed it for 3 rooms instead of the two rooms she had done, without charge. They always respond quickly, sending someone out after I call according to my schedule. If I could give six stars, I would! read more

What a bad deal, first of all we booked a service on JUN 8 with a window from 11am to 4pm. They finally arrived at about 7pm but since it takes about 1 hour for service and 4 to 6 hours to dry we rescheduled for following day. In the past they have two (2) people with each vehicle but this time there was only one person. He entered house and asked to see the rooms he would be cleaning. We asked if he was going to put on booties over his shoes before going on the carpet and he said he would if we wanted him to. Did not seem too happy to have to do this. He then advised us that he was going to bring in his hoses and other equipment through the main entrance to the house , We asked if he had a shield to cover open space. he said yes and went to vehicle. He advised us that someone had removed the shield from his vehicle and left our door cracked opened about 5 inches. He worked very fast and it was more like a vacuum job instead of cleaning and he did not move any of the furniture he just worked around it. I advised him that he should apply more cleaning to a few areas where there is more traffic and he advised me that those were stains and not dirt, I advised him that that was a traffic area not stains. He stated that they did not offer that service. Over all we paid $165 for a very poor service and cleaning job. We will NEVER use this company again. The first thing the man did when he arrived was offer us more service at extra money when we declined he did a pretty fast job and never showed concern about our front door being left open. Stanley Steemer used to be much better, do not believe their commercials. read more

Had my living room carpet and hallway steamed cleaned today and I am so pleased with the service. Anthony Luis was very professional and knowledgeable of the task it made me feel I made the right decision calling Stanley Steemer. Anthony took all of 30 minutes and took great care on some spots that I had concern with. I will definitely be using them again in the future! Thanks Anthony! read more

Stanley Steemer - Anthony Luis hard at work! - Carpet Cleaning Near Me - Windcrest, Texas

worst experience as a first time and last time customer. The initial visit with the technician who first came out was great and he was knowledgeable and friendly. we paid to have a very ledge oriental rug cleaned so they sent it to Dallas and it would come back within 2 weeks. 2 1/2 weeks later they contacted us that the rug was ready for delivery. I took off one morning since they gave me a delivery window of 8-12. they sent text to let me know he was on the way. when he arrived he started to walk in but it wasn't our rug so he apologized and then came back with the large pad we had also purchased as he starter to roll it out I asked where was my rug and he had no idea!! he called his office and was told it was left at the warehouse. we set up another time for delivery and their truck broke down! later I learned that my rug cleaning has actually been cancelled by accident and it was never here. fast forward to Saturday now and I finally got it delivered. No response from their corporate office or the local manager. They send techs out without proper tools to trim the pads and without any info to tacJoe problems. This is the worst company and I would never recommend them to anyone!! read more

Schedule carpet cleaning with them and was given a window between 12-5pm. At 4:43 I get a text message saying they are not going to make the window that was given to me after I have been waiting on them all day m. I called and asked for an update on new ETA and was told they cannot give me one. I then asked to speak with a manager and was told that the manager cannot help me with the situation. This in my opinion is extremely unprofessional from the technician up to management. I am not happy about this as this was very inconsiderate to think my time is not valuable and I have time to wait around until 15 min before the 12-5 window they gave me expires for them to tell me they can't make it and do not know when they can get to me! Way to go Stanley Steemer, most unreliable carpet cleaning company I have dealt with. Extremely unprofessional and inconsiderate. Will not be calling anymore for anything from this company. I will be calling any other carpet cleaning company as long as it's not Stanley Steemer. I was a loyal customer up to this point and had spent thousands of dollars in the past on cleanings! Very disappointing to be treated like this.... read more

I bought a "Stanley Steemer" door mat a few years ago. Purchase price was $99 because it had a "Lifetime Warranty" when I called to see about getting the sun scorched mat replaced, they reneged. I had used Stanley Steemer for multiple years on their maintenance contract, but every time they came out, there was always a reason they would have to return! To redo the job! I wouldn't recommend! read more

Yay - AGAIN! I bet the carpets on our local Stanley Steemer crew! And I WON! Over the years, we have tried many of the "Other" carpet cleaners. The "Other Guys" come and go. The results are "not horrible" (or sometimes "horrible"). Sometimes they wheedle in a trip charge or a "mileage charge". One time their no-name water pump broke halfway through the carpet cleaning. (But not Stanley Steemer!) We are 100% satisfied with repeated business and the local folks at Stanley Steemer. Their trucks are clean, their equipment is top-notch, their employees are extremely polite - and their results stand out among a sea of "Others". They have flexible scheduling, they give you a call before the appointment, and they accept all kinds of payment. I called on Tuesday (like - "yesterday"), and they had an opening today (Weds) in the morning. They were prompt and ready to go when they arrived. The technicians - Johnny Gonzales and Kelsie Lunan - did a great job! They surveyed the work, verified the rooms to clean, found a couple pet spots (from our now-gone 18-year-old cat), and set to work. Great team and teamwork here! After the job, we surveyed the now-much-brighter carpet, did a virtual high-five, and I wrote them a check. Great job - for a little higher price - but still a good deal! I wish I could find a good/usable coupon or discount...? Thanks Johnny/Kelsie - keep up the great work! JDMc - Boerne, Texas read more

Showed up on time, same day appointment. Extremely friendly staff both on the phone and in person. Techs immediately, but politely pointed out spots that would need to be treated (Beige carpet and they noticed tiny spots of pink juice!) and worked very quickly and efficiently. Their manager was there for a random inspection and overview, he introduced himself as well and was very professional. I am a pet owner and let's be honest-- pets have accidents! They did not make me feel like I had a dirty house or was a bad pet parent, they simply referred to the areas as "your dogs' hot spots" and I appreciated that. I will definitely book with them again in the future! read more

We had our carpets cleaned today by John R. and Johnny G. I received a phone call about 15-30 minutes before to let me know someone was on the the way. The appointment was scheduled for between 8-9:30. They arrived within the window given. The guys were very friendly, personable and professional and informative. This is the first time having the carpets cleaned. Professionally so there were some spots of worry and lots of dirt build up the we were concerned about. Everything is just like new now!!!! read more

Stanley Steemer - Left: cleaned carpet. Right: uncleaned where a rug usually is placed. Big difference! - Carpet Cleaning Near Me - Windcrest, Texas

Terrible experience! Scheduled appointment for a window of 9-12 a week and a half out to clean carpets in 3 rooms and a hallway. Received confirmation email two days before. The morning of my appointment I got up, moved all furniture and vacuumed. At 9:30 received a call saying they could not come until maybe 1. Wasn't happy, but said ok. Tried to reschedule my 3 o'clock doctors appointment, but couldn't get back in for 2 months. Called Stanley back and cancelled. They said call back when I wanted to reschedule. I said don't think that's happening. If you have a whole day to sit around and wait on Stanley then this is the business to call. If you're like me and are trying to accomplish as much as you can on your only day off from work, look elsewhere read more

Do not use their services! Not only did they show up late but when the got here the price went up by $250 for one less room than I originally got quoted. They wanted to charge me the same price for my small pantry closet as for my entire kitchen. You could tell they were not interested in doing the grout sealing. They made me wait a half a day for nothing! read more

Highly recommend them for furniture cleaning, we have a microfiber sectional w/ multiple pillows and oversized microfiber chair w/ ottoman. I called to schedule them to come clean it and they were able to come out the same day! Took them a little over an hour and it looks brand new and smells great! Considering we have 2 small children, 4 dogs (not allowed on the furnitire) and 1 cat they did wonderfully! Will be using them again for sure! The two employees (kaleb was one of them, i cant remember the others name) who came were very professional and considerate of our near by furnishing. They cleaned up our tile floors even after I told them I still needed to mop. Lol. Professionalism at its best! Thanks again!! read more

Stanley Steemer - Carpet Cleaning Near Me - Windcrest, Texas

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Rene with another young man came to clean my carpet. My husband and I had already cleared the areas that needed cleaning, including mattresses. The carpets were clean correctly but here is my complain ... I asked them to move the bed frame to go under ( all in one piece) I will say it was kind of pushing it of about 3 feet. As they finished the job I enter the bedroom and notice a big dent on the very top of the bed frame! I was very upset! I was told they are not responsable for moving furniture ( I agreed to that) I'm upset because they didn't tell me as when it happen, they didn't say the true as of how it happen and third they should not move anything as I believe they are clearly careless and rushing into the job. They made a dent on my frame with their equipment and they know it. Inspector came the next day, nice man. Apparently not responsable because they moved the frame with my permission even if their equipment scratched my frame. Not happy with this company and won't recommend to anyone. read more

I would appreciate if someone would contact me what happened to my area rug that was taken in to be cleaned and came by all messed up. The edges were all rippled up. Xavier, a manager of Austin, picked up my rug over a month ago and I've NOT heard ONE word from him to where my rug is or if SS is going to replace it. I've called several times and he's NEVER is available. I've left a message on his voice mail and no return call. I'm VERY disappointed in Stanley Steemer. I want a call back 512-296-5372. read more

Never bothered to show up, so now I will have to search for a reliable company. Unfortunately this is a time sensitive project and I wasted my time waiting for them when I could have contacted someone else since apparently they had no intentions of doing the job. Big disappointment. read more

They took my rugs for cleaning on November 14th and said it would be 2-3 weeks. I had originally requested in home cleaning and they convinced me to let them take the rugs. Now here we are 5 weeks later and I haven't heard a word from them! No update, no drop off date, not even a "hey things are delayed, sorry" phone call, text, or email. I called today and was told "they are closed" except when I demanded to speak with someone, was told the manager Silvester was available, but guess what? That was a LIE. I left a voicemail and didn't get the courtesy of a return call. So basically they have my rugs, the EIGHT HUNDRED FORTY DOLLARS I paid them and I have nothing. DO NOT DO BUSINESS WITH THESE PEOPLE. BUYER BEWARE. read more