Messed up my prescription years ago when ordering glasses, which took multiple visits to get right…read moreand never fixed my contact prescription to match, even though I paid for that service. Called over the phone to ask for details of updated script and was told I need to pay again if I want help, in a very negative tone. Went to the doctor and the receptionist instantly told me they would call the police if I didn't leave. Eventually the doctor spoke with me and told me that it was my fault and I accepted the bad prescription. They are great as long as you do exactly what they say, otherwise they will treat you very poorly and basically insist you go elsewhere. The customer is only as valuable as the doctor believes that you'll swipe away without asking questions. Also back when they finally got my glasses corrected, I received a text saying to schedule an appointment to pick them up. I didn't understand why I would need an appointment so I just went there to pick them up. Apparently the doctor was having lunch and she had to unlock the door to hand them to me. I'll never forget the look of disdain she had for me, so none of what happened today (above) surprised me l. I was a huge bother then and an even bigger bother today because I asked questions instead of paying right away. I've had good work done there before and she seems to be good at her job most of the time, but it appears that her ego (big shot doctor, (eye roll)) is seeping into how they believe that they should treat customers. Fun fun.

New to Avon, very friendly, attentive staff and a huge selection of glasses!…read more Setting up an appt was easy and they text or email you reminders which is convenient. I went in for dry eyes and she was thorough and had the latest technology with 3d images of my eyes. She got me well taken care of and on my way to fixing my dry eyes. I highly recommend!!

I've been going to this spot for my eye care for about 5 years…read more It recently changed from Swords Eyecare to Norman and Miller. The staff is exactly the same besides the doctor. The original doctors were older folks that recently retired. The doctor that I met with was friendly and kind. He helped to find my correct prescription. The ladies that work as support staff are very helpful. The facility is clean and well managed.

I have called every few weeks for 9 months. They can never get my bill ran with the correct…read moreinformation. I have delt with incorrect insurance, incorrect name, address, DOB, social security number and more. I have tried to correct this every single time I have called and they still fail to send it to insurance with the correct information. This is getting ridiculous!

The eye doctor himself was a quick encounter; however, the staff ladies were not friendly. I'll…read moreprobably go to a new eye doctor location next time.

I haven't been to the optometrist in over 10 years. Decided to get checked out since I was having…read moresome issues with distance (blame that cursed computer screen). My hubby went here so told me this place was really great. The doctor is super friendly a d explains everything well. They take retinal photos which for the science nerd in me, was super cool to look at. In the end, I still have 20/20 vision (whoot whoot), and just need to stop staring at my computer all day (humph!).

I have astigmatism and wear contact lenses. I have been using toric lenses for a few years now…read more For the past two years I have struggled with local optometrists, including a prestigious Eye Center in the area. They just could not dial in the correct prescription for the lenses. It got so frustrating because I could not see properly. Out of desperation I started searching for someone who could help because I felt that there had to be a solution. I saw that Dr.Thompson had an Engineering degree as well. Being an engineer myself and knowing that optics is based on a lot of physics, I I decided on Dr.Thompson. I walked in for my appointment. Dr.Thompson was very clear about the problem. He explained the science behind why others had been struggling. He said he was going to experiment with various lens combinations. When I walked out that day with a trial pair of lenses that he had readily available, I was able to see again. It was like a miracle. After having suffered almost 2 years this was an euphoric experience. I went back for a second tweak and I can now see better than I have been able to see in years!! Dr.Thompson is brilliant! His assistant Sandy is also great in getting everything ready which saves so much time.

Staff was rude on the phone when I called to schedule an appointment. I was told I'd have my eyes…read moredilated at the visit (I had no choice). I ended up cancelling and going somewhere else

Amazing care and very friendly staff. They are very knowledgeable and are always willing to help…read morewith any questions you may have. Highly recommend!

If anyone reads my Yelp reviews, it's pretty obvious that I undertake this responsibility with a…read morecommitment to the truth as I perceive it and with no conscious attempt at deception. My pledge to commit to that philosophy is even more serious in the instance when I received my first exam from the optical professionals at Whitson Vision, with locations on East 86th Street in Indianapolis and at IU West Hospital in Avon (in addition to surgical facilities at 9002 N. Meridian Street in Indy). I recently completed my first appointment with Dr. Doore, an Optometrist who, along with several others, ran a series of tests to ensure that my Type 2 Diabetes was not causing any severe issues with my sight. Each and every individual displayed the finest measure of kindness, compassion and a commitment to concise and easily understandable, plain English doctor-patient communication. This was not my first experience with the Whitson Workforce! My domestic partner has experienced a decades- long case of chronic glaucoma and has benefitted from Dr. Whitson's direct surgical expertise, including two significant procedures that seem to have turned out...well, to be succinct, brilliant! Doctors and patients seem unanimous in their opinions that Dr. Whitson is the "go-to" opthalmologist when no one else can fix a difficult eye problem. I am more than pleased to report that, thanks to his work with my partner and now with me, William Whitson, MD continues to foster that same reputation with our household! I recommend his services enthusiastically.

No one ever answers the phone at the front desk. How am I supposed to make an appointment?read more

I am a new customer to Heartland vision; you always hear about the terrible customer but not to…read moremuch about the good customer service. Debbie was extremely helpful in taking the time to answer all my questions and explain everything to me. Her great customer service will keep bringing me back and I will let people I know to make Heartland vision the place they go for glasses..Thank you Debbie.

My family and I have been going to this location for many years!!! Dr. Patterson is great! She…read morecarefully examines your eyes and is very patient when you are trying to figure out what lenses helps you see better! I trust her and she will answer any questions you have! Judy and Debbie are fantastic also! Even though this is a corporate owned placed you feel like you are family. I'm old school when it comes to care and they are sincerely there to help! I appreciate all that they continue to do for myself and my family!

Amazing!!!! Lost my sunglasses to a roller coaster, called…read moreand was told they were discontinued, came in and tried to find some comparable ones, They Searched high and low and found my sunglasses at another location !!! "J" went above and beyond and I really appreciated all her hard wo!!! Great prices and selection. Sunglass selection is top notch!!!

Had an appointment for 11:30 got here twenty minutes early and still had to wait until 12:30 for my…read moreappointment. No apology nothing. What's the point of making an appointment?

Long wait in the waiting room and in the in the back. Drove 25 min to come here because, I read the…read morereviews and thought it would be good.

I always love coming to see Dr. Walker! She is so friendly and helpful. She asks questions about…read moreyou and is so caring. I asked her questions about my vision and she provided knowledgeable answers. I trust her to get me an accurate prescription. I don't see myself going anywhere else!

I've been coming here for many years to get my yearly eye exams. The place is always clean and…read moreorganized and the staff are nice. Dr. Singson is a bubbly ball of positive energy. She does a great job breaking down what she's doing and she is very thorough. I highly recommend her and this location for your eye care needs.

Dr. Wehrle is the funniest doctor I've ever been to. I usually only go to the eye doctor when…read moresomething is seriously wrong, like a major allergy attack, but I never expected to laugh whilst being in the middle of a doctor visit. Not only does he know exactly what to do to make your eyes feel better, he will make you laugh so hard that you will forget you have that stupid eye tester on your face. Amber sat with me while I was trying to put contacts in for the first time by myself and was super encouraging and did not judge me that it took 15 minutes to get a contact in. There is a reason I drive all the way to Brownsburg to come here! Great people!