Staff was rude on the phone when I called to schedule an appointment. I was told I'd have my eyes…read moredilated at the visit (I had no choice). I ended up cancelling and going somewhere else

Amazing care and very friendly staff. They are very knowledgeable and are always willing to help…read morewith any questions you may have. Highly recommend!

Customer service is disappointing at this office…read more I wanted to establish a new optometrist closer to home. I have a personal connection with one of the doctors and thought this should be a quality place. On a whim, I stopped by Plainfield Eye Clinic to schedule appointments for my husband and me. After working with the front desk, I was able to get an appt on two different days for us. I supplied them with all of my insurance information and send a text of my insurance card. Within 24 hrs of scheduling, my appt was reschedule due to doctor having car problems. That's fine. Everyone is human. I accepted the new appt and updated the calendar. The very next day I receive a phone call asking what was the date and time of the rescheduled appointment. They had scheduled me for two different appointment times. This started the unnerving part of my experience. I arrived 10 mins early to my appt to make sure I had time to complete paper work. When I walked in, I was asked for my photo ID and insurance card. While I understand this is protocol- I informed the front desk I had texted it on the date I made my initial appt. When they had me complete the insurance verification with my patient information, I commented on my insurance and how to process it. She informed me that Anthem medical does not cover routine exams. I let her know this is true for the typical plan but she wanted me to say something when I checked out. From there, there was no "someone will be with you"- just empty air. I roamed the optical to look at the so-so frame selection. I could over hear patient conversation about purchasing glasses. The opticians were using terms the patients wouldn't know to sell products. There was a patient who had a prosthetic eye and they kept talking about ABBE values. A patient isn't going to know that. They should have said something along the lines of "hey we are using "x" material because this will protect your sight and have the best vision for you". That is something the patient understands. When you move the patient out of polycarbonate and they have only one good eye- they would be concerned about safety and sight. Finally, I was taken back for pretesting. When the tech worked with me, she handed my glasses back- they were so smudged I couldn't see well out of the one lens. I stopped her at one point and mentioned that I needed to clean my glasses. Further down the testing, she told me I needed to be dilated and reached for the drops. It wasn't a question...just "the doctor wants this". Okay, they asked me if I wanted to get photos of my retina. I previous experience, this is in lieu of dilation. If I was a new patient why would you ask me to pay for photos and then insist that I get dilated? Maybe this should have been explained at the front desk to help my decide how I wanted my appointment to go. However, I told the tech I did not want my eyes dilated- her entire demeanor changed with me. Short directions. Then she went to room me, all lanes were full. I patiently waited for my room to be ready. I get roomed by another staff after sitting for 20+ minutes. The room I get placed in had the "dirty card" still on the sign. She told me she just cleaned everything- but this was not promising. Doc comes in, we chat. She apologizes for the wait. Patients were rescheduled into double bookings again due to personal matters. Exam goes, doc doesn't tell me I need to come back for dilation and continue to optical. While in optical, I converse with the lady at the table. I explain some of my insurance- tell her what I wanted in glasses. After she gets everything placed into my chart, she gives a grand total. I ask a simple question about what she did with my insurance plans. She just says "we can't do that". I ask her to go ask the manager- she brings out someone who is NOT the manager who consistently tells me what I know to be true is wrong and they as a business cannot do this because doesn't allow it. I ask her to give me all of my information as I am not coming back. The first optician could have gotten this information before pricing my glasses. The second one was trying to be professional but couldn't explain anything other than "we don't do that". I ask the second optician to go get a manager. When she left, I could hear the entire conversation about me with various employees behind the wall. The staff made comments that were audible to patients and myself. After waiting for another 20 mins, I left. I had a lunch hour for the appt- was told it would take 45 mins since I was not doing a CL exam. I had spent two hours at this location to have one of the worse customer service experiences in optometry. If you cannot do something- education your patient. Don't use "because I said so". Or explain optics to patients in terms only a professional would understand. Inform new patients that the doctors always want them dilated at 1st appt. I am sure if only one incident happened, I would not be writing this review.

Great dr and staff. However, they double book and I cannot believe how long they make someone wait…read more My appt was 3:05. It is 4:12. I have yet to be seen. Keep in mind, there r no emergencies currently and waiting room is empty. Only dr offices can make a person wait this long. Unfortunately, we don't have many choices when u find a good dr. Just is frustrating when you don't have many options with insurance ... there is a lot to be said about keeping appts. I understand 15 minutes behind etc. this happens every time I come here. So frustrating to go through this to see a good dr. I guess he is worth it, but everyone's time is valuable- not just doctors. It is now 4:16. Still not seen and no I did not get my eyes dilated.

Amazing!!!! Lost my sunglasses to a roller coaster, called…read moreand was told they were discontinued, came in and tried to find some comparable ones, They Searched high and low and found my sunglasses at another location !!! "J" went above and beyond and I really appreciated all her hard wo!!! Great prices and selection. Sunglass selection is top notch!!!

Had an appointment for 11:30 got here twenty minutes early and still had to wait until 12:30 for my…read moreappointment. No apology nothing. What's the point of making an appointment?

I've been going to this spot for my eye care for about 5 years…read more It recently changed from Swords Eyecare to Norman and Miller. The staff is exactly the same besides the doctor. The original doctors were older folks that recently retired. The doctor that I met with was friendly and kind. He helped to find my correct prescription. The ladies that work as support staff are very helpful. The facility is clean and well managed.

The staff at the Plainfield location were top notch. I have been going here for years. Dr Hudak is…read morefriendly and makes you feel at home. The salesperson Deric was fantastic. Helped me decide on frames. I always struggle to pick the right ones. Very personable individual. Great experience at this location.

When my much loved Oakley sunglasses decided to get a Midlands scratch,Deric and his team made the…read morereplacement process a piece of cake. They were friendly, knowledgeable, and efficient.

I had LASEK surgery with Dr. William Keeling at Indiana Eye Clinic in Indiana in 2017/2018. Prior…read moreto this, I had been a patient of Dr. Keeling for most of my life, and my mother was also a patient there. Because of that long-standing relationship, I trusted him completely with my vision and my care. Before surgery, I had multiple consultations with Dr. Keeling. I was told that I was an excellent candidate for LASEK. After surgery, I carefully followed all post-operative instructions and attended many follow-up appointments. Throughout those appointments, I repeatedly reported that the vision in my right eye was not as clear as my left eye. Approximately one year later, Dr. Keeling discussed performing a LASEK enhancement. At that visit, additional testing was finally performed, including a visual field test and OCT scan. At that point, it was discovered that I had a retinal detachment in my right eye. I was told the detachment was severe and "macula off," meaning the central retina had detached. I required emergency retinal surgery the very next day, including placement of a scleral buckle. The retinal surgeon explained that the detachment was serious and had likely been present for a significant amount of time. Following the scleral buckle surgery, my vision permanently changed. I now experience double vision, distortion, loss of detail, and ongoing visual complications. I later learned that I had lattice degeneration associated with my high prescription (-6.00), which raised serious questions for me about whether I was an appropriate candidate for LASEK in the first place. This experience had a profound impact on my quality of life and mental health. I share this review so others will ask questions, seek second opinions, and carefully research all risks.

Dr O'Connell is very thorough and takes timrvto explain everything …read more I will be back definitely

I called to make an appointment, it was set for May 30th 2025 I was told to call back with my…read moreinsurance but when I called back the very next day I talked to a different girl and she informed me I didn't have an appointment at all, I have been coming to superior since they opened but now it seems unless you have your insurance info when you call you can't get an appointment, it's sad when doctors just want to milk insurance instead of careing for patients, I will never call them again

First let me mention, that I've had some really poor experiences at eye doctors in the past, and…read morethat because of this I've become very particular about what eye doctor I go to. With that being said, I cannot express how much of a relief it has been since I began receiving optical care from Dr. Porter. Upon my first visit, several years ago, I explained that I have significant optical genetic risks within my family and that I really wanted to be able to keep a close watch on the health of my eyes. Dr. Porter was fully knowledgeable, reassuring, patient, and took the time to explain everything in depth; she even took photographs of my retinas to ensure we could keep track of them in case I ever sensed any changes or problems arise in the future of my vision. Not only is Dr. Porter phenomenal, but the rest of her staff is filled with many warm and welcoming personalities that are always kind and helpful. I have recommended this business, and will continue to recommend this business time and time again. Definitely give them a chance and you will not be disappointed!