Poor place poor customer service no one cafes about you the female manager is very unprofessional please if you value your sanity at all run from this place lens crafters is the place to go i truly hate this place and how i was treated and no way to get in touch with corprate who probly dont care either cause i see many people with the same review i have and the low score on here and how many people complained on her and nothing changes i wish it would let me do zero stars for review i hate i have to give them one read more

I wanted to check my eye prescription before ordering some new glasses online and made an appointment online. That didn't work so I called the store and while on the phone I asked if the PD was included in the eye exam and the agent said it was. I went and ended up waiting while the supposed doctor found her phone more important then the customer in front of her and when I finally got in my prescription I asked about the PD and she said to ask the sales people who upon asking started getting very aggressive about how that isn't something they do and NOBODY would have said that on their phone and if they did "well it's a call center you know - they don't know..." ATTITUDE not worth going and prescription wasn't even correct. How do I know? It means my eyes must have dramatically improved in the last year and well I'm at an age were its much more likely they have gotten worse. Now I have to go to another doctor after tossing money out the window. read more

I wish I had seen the reviews before I went to the Boca Raton location. From start to finish, this was the worst experience ever. If you value your eyesight do not get your glasses here First, they lost my prescription, then they failed to schedule my scheduled appointment, quoted a price and then failed to honor it. After four visits back and forth and over a month wait for glasses that were so inferior they were unwearable and caused headaches and blurred vision. They fabricated my refund and I had to return yet again to try and get my money back. Apparently the store manager has no patience for patient complaints anymore. She was rude and short tempered - and she out-and-out LIES! read more

Avoid this place like the plague. I got my eye exam and I purchased lens here. I did not like the frames they had in the store, so the blonde manager told me that I could bring them other frames and they would fit the lenses into the frames I purchased elsewhere. She was so nice, so friendly, and gave us a discount. But, after I purchased the lenses, I experienced the absolutely the worst customer service I have ever experienced! First, The blonde manager was so rude every time I came back to the store afterwards. She couldn't be bothered to answer any of my questions. Second, when I came and dropped off the frames the guy took my name, the frames, and I explained were were putting my prescription lens into the frames. He said great and told me they would be ready in a week. About two hours later, Christian called me and said he had no idea why these frames were here or what they were doing with them. Third, they said my lenses would be fitted to the frames in a week... it took two weeks. Fourth, when I called to check on the status of the frames, the man who answered the phone cut me off and placed me on hold as I was explaining I was checking on the status of the frames. Fifth, now after having my frames for about a month, the lens in the just popped out. Never again! read more

From the moment I walked through the door - it was a sad experience. Four employees at the front desk didn't even notice I had entered Then I waited to speak to some one about exam to get progressives. After a few minutes a guy came over and asked if I needed an eye exam. I explained I wanted to know the approx costs. I offered my last Optical Rx and after a minute he said. Your eyes are real bad. This is not a typical prescription. I asked him the costs for progressive lenses. He told me $710. I asked if there was a way to get a lower coat and then he said maybe we could do $640. I simply said thanks but I couldn't afford that since I'm a retail employee at the mall across the street so he handed me back my prescription. How does this place get away with $99 for free eye exam and two pairs of progressive lenses. ???? They just responded with no resolution. What poor customer service. Please to anyone reading this review I would suggest going to Lenscrafters read more

Was disappointed in extra charges that you have to pay. I wish someone told me lenses were extra and it ads up to like $200 for a really cheap glasses read more

I normally do not write reviews. Stanton on Glades is the best. As a loyal customer they have gone out of their way to give me the absolute best service. I highly recommend. read more

my husband took the exam at Glades Stanton Optical, Boca Raton, on February 13th and bought 2 pairs of glasses, they said it would be ready in 10 to 14 days. However, when he passed on February 25th he was surprised that his glasses had not yet been ordered, I don't know why .... Attendant Jessica said she would order on the same day (25th Thursday) and be ready on the 26th Friday, I don't understand how she would do it. He returned on Saturday the 27th to see if it was ready and yes it was ready but with the wrong lenses, they asked me to take the old glasses to check the lenses. After that he realized that they are bad at what they do. They said that Monday, March 1, would be ready, he went on Tuesday, the 2nd and was not ready, he was seen again by Jessica, he asked for the return of the full money, because I don't know if the exam is correct or not. However, she only returned the money for the glasses, claiming that the exam cannot be returned (even if she doesn't know if the exam is correct or not). How will he make glasses elsewhere ???? He will probably have to take an exam again in a more reliable place. If he knew he had seen these reviews before, what surprises me is being rated 3.6 and most reviews have only one star. Horrible place and incompetent attendants. read more

They told me my glasses would be ready in 10 business day. One of them was ready and the other hasn't and it's being 3 weeks when no one can even call to inform of the status and every time someone answer they all have different responses read more

Went in for a pair of glasses, I wanted their promo ones. The frame options for their promo glasses were very poor (ALL SUPER UGLY of course) but I went for it. The did the eye exam half with someone on site and the other half with a very robotic talking girl over the internet which I assume she does "the whole Florida" clientele for a minimum wage because of the way she took care of me. The moment I got back to the counter a young guy tried to sell me, right away, a "better option" since the ones they offered me first (their famous promo) was NOW, acording to him, not such a good quality lens and plus was VERY THICK !! So if I wanted something better he was going to give me "as a favor" the 50% off. The moment I refused to it his attitude change 100%, then I asked why they didn't tell me in advance that the cheap line was such a bad idea to start with and why they even offer such a bad deal. Things just got hotter and the same guy told me as I'm walking out of there "next time Guillermo you look better what you're getting yourself into" in front of other employees and a customer. WORST SERVICE EVER ! They're a bunch of scammers !!! Now I got the eye exam done somewhere else and just placed the order online for half of their price and way far better frames ! read more

Avoid. This is one of the worst companies I have ever dealt with. It has been a comedy of errors. I have been there 3 times to fix the same problem; bad lenses. They charged me for their mistakes. The last time they damaged my expensive frames. I am cutting my losses. Question any positive review. read more

The advertisements for free eye exam and 2 glasses for $69 is a scam to get you in the store ! Unfriendly , understaffed!! I went back for my glasses to be adjusted I felt like they perceived me as an annoyance! Not welcoming , very rigid ! read more

My husband purchased eyeglasses on June 22nd for almost $700.00. It was a buy one, get one free. The first pair arrived in 10 days. We are still waiting for the second pair after a month. The online order status has been posting that it is in transit for weeks. No one has helped us in the store. The manager has never called us back. They keep saying it will be here in a couple of days. We are leaving the state in a few days. The buy one, get one free appears to be a sham. Do not use Stanton Optical....buyer beware. We have the charge in dispute now. read more

Been standing for 20 mins so I can just get my lenses replaced and no one came up to me until I knocked on the door and someone finally came out to help me. Horrible customer service. Also they said that they had no record of my buys new frames for my sunglasses and when I showed them my bank statement and the receipt they finally found my order. read more

Terrible. First, I made an appointment at 6:15, which I thought was great bc it's after work. While making it, I'm asked if this is for contacts or glasses. Huh? I've worn glasses since I was 10 years old and I have never had to make this distinction. Come to find out, if it's "for glasses" the doctor isn't even present. Who has ever heard of an eye exam where you don't see the doctor? But that's how they get people in the door bc they just use some equipment to "see the refraction in your eye" and give you a glasses prescription. Then I'm told the doctor leaves at 6:00, so I'm out of luck bc I want an actual eye exam. So I came out in the rain for nothing. Bear in mind I got there at 5:45. I was early and the doctor had no one else, so she could have seen me. No apology, just an excuse that the call center made the mistake scheduling me for a "contacts exam" after 6:00. Garbage service and genuinely questionable practices, calling something an eye exam when you don't even see the doctor and have the health of your eyes checked. I'll gladly take time off work to go somewhere that has staff and a doctor who care and work to accommodate and rectify the situation when they have made a mistake. read more

I recently needed a pair of special prism glasses and went to Stanton Optical on Glades Road in Boca Raton. I wanted good value (they provide two pair) but also, more importantly, a job well done. I got both! The staff was helpful especially Cristian and the Douglas the Optician. The glasses were ready sooner than expected and when I picked them up everyone was so pleased at the outcome. I was so happy I ordered a pair of sunglasses with the same special prism. Thank you Stanton for all your help. read more

Got my first pair 5 years ago. When I put them on they are like looking thur a coke bottle, so blurry, I got an immediate headache. I was told my eyes had to get use to them. So I had to drive on I95 that night, and ran off the road into the breakdown lane, thats how bad I could not see. I went back to the store, no one seemed to care? They remade my glasses, and made them right. But all in all I had to wait close to 3 weeks? Not right. Now on my second visit a few yrs later, and promised up to 10 days, over 10 days, and NO glasses yet. Called the store, and No one knows anything, and offers no help. I think I picked the wrong Company....Live and learn. I just spend over $500.00 on glasses...I feel ripped off. and let down. What company takes over two weeks? Lenscrafters an hour?? read more

Stanton Optical advertises same day eyeglasses, but be careful! AFTER paying $45 for my eye exam, I was made aware that not all their stores provide this service. When I complained about this, the manager told me rather frostily that she only cares about her own store, and can't control what the company advertises. There was a man there that made a couple of phone calls to someone in another store to see if he could put a rush on the order and get it on a UPS truck for me the next day. Yes, he was trying to accommodate me, but it seemed like a laughable way to do business. He then actually got annoyed with me because I wouldn't make the purchase on a "Maybe they'll be here in two days" suggestion! Overall, the experience was that of a business that is very minor league. Recommend you stay away! read more

I purchased glasses here a year and a half ago. They remade the glasses at least once because they weren't right - my old ones worked better than the new script! This was the 2nd MyEyeLab I went to because the first one had the same problem - made them twice and still my old ones were better. This location, after a total of 4 pairs of glasses, gave me the best ones yet, but still not $250 worth. Nonetheless, I needed new glasses, new is what i got, but not better. Staff is wonderful and helpful, I have to honestly say that. They wanted to make it better, but after 4 times, enough is enough. A few weeks ago, I went to an independent optometrist. They looked at the glasses MyEyeLab made for me that I ended up with, and found that the angles were reversed on my glasses! The angle of the right lens was what should have been in the left lens and viceversa! There was NO POSSIBLE WAY I would be able to see clearly with these glasses! And this was after they remade them, too! No way Jose! Never again going here. read more

Eyeglasses and Measurements poor quality, very wrong for me! Caused me vision problems and quality of life. Just see how many complaints I feel cheated and I will carry on in court read more

-10 RATING !!!! BEWARE !!! This company and associated entities can only be set up to RIP OFF seniors. BEWARE. Got two for one Bifocal deal but went single vision on one. came back scratched with legs broken. Re-did lenses but came back as sunglasses. Other glasses dreadfully edged polished. Came in for lens check and got argument for no reason. Attendant Toni called customers RETARDED and NASTY. No employee would help their elderly Arthritic customer over busy parking lot access road except myself and a passing stranger. All after he heard all of this! DISGUSTING BEHAVIOR. No one knows companies HIPAA obligations. Got promised refund. They emailed refund receipt but got NO money. Instead they cancelled pending refund !!! NO REASON GIVEN. Employees LIE continually about all actions. BEWARE !!! THIS MUST BE THE DEFINITIVE CON OUTFIT !!! read more

I walked in the door and was immediately greeted by Chris. Chris was very helpful and walked us through purchasing new eye glasses with patience. We will definitely we back! read more

I would give a negative star if that were an option. Stupidly I went back to this location after the doctor got the prescription wrong for both my husband and me. Now I have purchased four more pairs of glasses from this location with NONE of them being prepared correctly. I am tired of the excuses, I just want my money back. But they are holding me hostage and this time I spent over $800. Don't make the same mistake as me stay away from this stanton optical they are incompetent and their customer service attitude stinks. They don't care about quality service just about collecting your money. Go elsewhere. I wish I had!!!!!! read more

Wish I'd read the reviews b4 here. Went there on Thursday for glasses for my 11year old daughter and am still waiting (they said would be ready by Saturday). Have yet to hear from them. Now for details: The doctor did conduct a very thorough exam. I'm confident that the prescription will be correct. The staff for the most part was friendly and helpful. I do however, dislike the huge bait and switch. So as where our entire cost should be $99 ( two pairs of complete glasses w/a free eye exam). My bill was $245? How can this be? Well they charged me for lenses and not for the set, but for each one! I will be debating this issue when I go to pick them up. Will report back. read more

STAY AWAY. I will be writing a very strong and detailed letter to corporate. They made every pair of my glasses I ordered wrong MULTIPLE times. Tried to order contacts online and they were never able to get in touch with my dr to verify the rx. I literally don't know how this place is up and running. Beyond disgusted with their business from the very start. Almost every time I went there it would seem like people were very upset. read more

Overpriced, deceiving and questionable. We called twice and ask for prices and info. The did not honour a single thing and got us for more than TWICE of what advertised. Terrible all around, I should have read the reviews, even people that worked for the company can attest that they have no morals and nail customers with overpriced glasses. Do not believe their "2 x$60" "free this" they have tons of little prints, exceptions to screw you up. I wish I could leave zero stars read more

I've worn glasses all my life & never have I had more issues than with this place. Waited about a month maybe more for a pair of glasses to be corrected for the third time. They couldn't get the lens correct & kept telling me the frame was the problem which was not the case at all. After asking for a full refund they told me they couldn't do it & would give me 4 free frames for the year... Soooo, I just went there to pick out a new frame & Danny the manager, the very person who told me this suddenly says he doesn't remember & didn't write any notes in my account. So needless to say I spent 40O$ on garbage. I will never go back read more

Waited almost a month for glasses. Now they refuse to refund my money. What scum bags. Avoid this place at all cost

Front desk lady who was gigantic, like an Amazon sized individual , was very surly and didn't even offer a simple smile or a pleasant attempt at discourse for a potential new customer. I imagine she was the office manager of some sort. The eye doctor was very pleasant however...but I will take my money elsewhere. read more

Don't bother going to this place. I spent hundreds of dollars on 2 pairs of glasses, they don't bother to fit you, they want you out the door never to return. I came back to get one of the frames reformed because they keep widening PLASTIC. They make you feel like you're a bother and I got chastised for coming in at 6:10 to get them adjusted even though they have technicians working until 6:30. Apparently they are there but don't want to work. Horrible and never!! Ever! I was going to get some sport glasses, these guys will never get my business. read more

Worst place EVER. Do not use this store. Lenses are crappy and cheap, and the service is horrible. Stay away, your eyes will thank you - and you will not waste your money. read more

What a great eye clinic. The staff and doctors were so friendly and I was in and out of there in less then an hour. If your looking for an eye clinic I highly recommend Stanton in Boca! read more

There's a reason this place has 2 stars on Yelp and it's because of the staff. They are rude conniving degenerates. Walked in for the promotion buy one get one plus fee eye exam for $59. Ok cool...told them thag when I walked in. They asked if I needed to renew my contact lenses exam I said sure, what they didn't tell me is that it was an additional $90 and voids the offer....how do you not mention this to the customer?!?! I know why...bc they are shister who try to play you. When the bill came to $500 I was pissed...not at all what I was expecting and have had in the past at this location. The sales manager didn't offer one apology and just kept saying it's my fault! And wouldn't take off the exam so I could get my glasses like I originally wanted, he would have rather not made any sale at all than not get his way...never in all my years have I heard of a manager saying no thanks to a sale lol...I'm telling you these people are idiots. . I spent 1.5 of my time for literally nothing. I walked out with nothing. No RX no glasses and without a single apology from the sales manager. Nothing but a snarky attitude. I used to like this place but sadly they keep hiring jackass after jackass and the place has gone to shit. Don't waste your time or money. They don't deserve it when they treat their customers like this. read more

Avoid, very deceptive and misleading. I had a 20% copay to replace glasses under the warranty. The original lenses cost me $240, but now with the warranty with the exact same lenses were now $600, So they wanted a $120 to replace the lenses. How can glass go from $240 to $600... Avoid like an x wife when your behind on alimony. read more

I lost my glasses a few days before I left for a five week trip. I went in that same day to get glasses, as I called ahead, and was told that they could be ready in "as soon as one hour". I picked out two pair of frames, and they told me that my glasses would be ready in one hour. I returned after one hour, and they messed up the lenses. Then, I was told that it would take a week to get the glasses, since the lenses I needed were "not in stock". I explained that I had already told them I was leaving in a few days, and could not wait a week. I was told that I would be no problem. My card would be credited. It was quite late on a Friday evening, so I immediately went to Lenscrafters, and they had my glasses ready the next morning. A week later, I called Stanton, to ask why nothing was done to credit my card. They turned me over to a manager that was very nasty to me and told me that the glasses were mine, and he was the new manager, and that I was never told that the glasses would be ready in less than a week!!! The entire office was unprofessional and disorganized, not to mention I was misled and then treated badly. I was shuffled from person to person, and just did not feel good about the level of service I was getting, but I was desperate to get replacement glasses. DO NOT GO TO THESE PEOPLE! read more

This is the worst service experience I have ever had, unreasonable delays, staff is completely useless. If I could give 0 starts I would.

Great experience. Great selection. Got two pairs of glasses. Ask for Chris. Very helpful with impeccable customer service skills.

Let me start by saying I did not receive an eye exam here. I have been going to my eye doctor for years and don't plan on going anywhere else however I find the prices for eyeglasses very expensive considering majority are designer brands and I wear contacts 75% of the time. So I took my prescription into stanton, my husband and eye picked out glasses. The service was great, the young lady pointed us towards the glasses that were buy one get one free, and she ended up giving us another pair at 40% off. All in all 3 pairs of glasses for $130 bucks. I can't say much about the service from the doctor since I wasn't examined but if you're looking for cheap glasses this is the place. Our order was ready about 2 weeks after. I would go back most definitely. read more

the worst company. dont expect to get anything in a timely fashion. 7 weeks since ordering contacts with no idea when they will be available for pickup. all calls redirected to call center in another country. unknowledgeable unprofessional. do not go here. 0 stars. read more

I wish I could give zero stars because one star is too generous. This manager at this location needs to be retrained on her customer service skills. My son needs a bifocal only for his right eye, I go to pick up his glasses and they have them in both eyes. After speaking to the manager there she told me that the system doesn't allow them to but the script for only one eye. That's the dumbest thing I've ever heard. Long story short..after two months and 3 pairs for glasses later they finally get them right! PLEASE READ AND LISTEN TO THE REST OF THE REVIEWS AND AVOID THIS PLACE! I will never be going back! read more