The General Manager and her staff are absolutely incredible! We recently moved out of state where there are no Stanton Opticals. During a recent visit to College Station, my daughter and I dropped by because we both needed new glasses - Stanton has our prescriptions. They accommodated us despite not having an appointment, and patiently looked up our insurance info because we changed insurance providers. When we couldn't figure it out the insurance, they provided us with all the paperwork needed to just submit for reimbursement. Our glasses were done in a jiffy, and they were all so kind, welcoming and helpful our entire time there. Best place in town! Thank you!!!!! read more

Zero stars if I could. I bought two pairs of glasses here. Absolute junk. Cheap, flimsy plastic that felt like they could snap any day. When I tried to return them, I was told the free eye exam only counts if I keep the glasses. If I returned them, I'd have to pay for the exam, which costs the same as the glasses. And don't get me started on the exam itself. So either way, I would walk away with nothing. Completely ridiculous. The promotions are a joke. The giant sign says $59 for one pair and $79 for two, but that's just not true. $59 only covers the frame, while $79 suddenly means "frame + lenses." When I asked about details, the staff got super impatient, basically acting like: "Don't ask more, just swipe your card." Now I see why: the more you dig, the more obvious it is that it's a trap. Also, they never tell you the promotion only includes the lowest quality material. I only found out after picking up the glasses and realizing how terrible they were. When I complained, the answer was like: "Well, you chose the cheapest option." Translation: pay more or accept trash. Save your money, save your time, and go literally anywhere else. read more

Waiting over 3 weeks they got script wrong that I had to go to another doctor to get a prescription because they could not do correct eye exam still no glasses and do not know if I am going to get them had to pay 2 places and still no glasses read more

Awful customer service... eye exams are done remotely and the doctor was way off... employees knew it was a joke and ordered my contacts from my old prescription... now it's time for more contacts and I'm being told it's an extra $45 for 'contact exam'... what exam??? The doctor is not even there?? How can they examine my eyes?? It's a scam... plus contacts won't even be covered and I'll have to pay full price... if I'm paying full price anyway, I want a real eye exam! Horrible business and I can't wait to see the 'closed' sign if this is how they treat eye care... plus 'covered' glasses are more expensive than 'regular' ones... they jack up the price if you have insurance... so you still have to pay... SCAMMERS read more

I took my daughter there for the BOGO! they were rude! on their phones all the time! whoever is the receptionist, walked around while drinking her Chick-Fil-A drink for over an hour! I have never in my life seen this kind of crappy customer service! Never Again! read more

Had gotten my glasses fixed didn't take long to get out of there the lady was amazing and nice.

On September 11, I went to Stanton Optical with an outside prescription. When I came in, everybody was busy, but no one said anything to me. I went to the desk, where a lady was helping a customer, and stood there awhile, but the lady didn't say, "Hello," or "Be with you in a minute," or "Kiss my foot," or anything. I looked at frames and none of the other people said anything to me either. I was there about 15 minutes, and then I went to America's Best and gave *them* my money. I'm a little old lady and therefore invisible, but my money is not. I didm't even want to give them one star. read more

This started as a really nice experience. My wife was trying to decide between glasses and contacts and was told insurance would fully cover the contact exam. Ultimately she decided she wanted to go with glasses and had a lot of time to try on different frames. After checking out we saw we were charged $35 for the contact exam. We went back in a the women in the front was very RUDE and UNPROFESSIONAL. She was on her phone for most of the time. She confirmed that we were told the contact exam would be fully covered but said for some reason we had to pay regardless. She then asked if we wanted to pay $35 or $75. I wish I looked at all these POOR reviews before coming here! read more

After Stanton notified the location (even though the issue was primarily Stanton as a whole), management at the location had the audacity to confront me about my review in person prior to finally refunding. As if I shouldn't have shared my experience and expected me to remove my negative review or I wouldn't receive a refund. Unprofessional read more

Worst place ever. Took my daughter and walked out with no prescription and I still had to pay the full fee

Came in and was assisted promptly. They helped me with glasses and contacts. Ordered contacts, fast and easy. Thank you!

Staff is not customer friendly, The perscription I was given is not a good prescription. As they do not have a doctor on site, there is alot of confusion on what is going on. You deal with a video call from an optomitris that speeks very poor english. The price is not much different than any other optomitrist that I have been to. I placed an order to replace my lenses in my frames, it is not cheep. I ordered 2 boxes of contacts to see the price and I did not have time to wait for a .com. Only one box was produced, no offer of a refund for the missing box after 6 weeks. It is not a place that I would recomend to anyone for any reason. read more

Amazing people and amazing service. I've been wearing contacts/glasses for all my life and I won't be going anywhere but here for the rest of my life. Five stars! read more

Went in for a typical eye exam. First and foremost. Far downgrade from what I'm used to. My old eye doctor was face to face. Shaking my hand. Getting another familiar face. This video call was utter garbage. And do not give me an excuse strip mall level eye doctors. My last eye doctor was located upon a strip mall. It was far more professional and in a much smaller town. These college station businesses that aren't good get to blend in, due to so much traffic in the businesses here. I ended up having to settle for 1 pair of glasses do to the outrageous pricing! $800+ (with insurance) for 2 pairs of glasses!? Are we serious. I'm not a man of a money problem, but I'm also not an idiot. All in all if I could rate 0. I would. !!!!DON'T GO HERE!!!! read more

DO NOT PATRONIZE THIS BUSINESS! How they even remain in business is a wonder. I went in for a standard eye exam, picked out my glasses and ordered them and paid. I was texted, went in to pick them up and they broke while trying them on, then to discover the prescription was wrong. I was told I would need another exam, I came back, got the exam and then picked out another pair of glasses. When I asked about where was the BOGO, I was told I had to request that when I came in the door....WHAT??!! So I waited and waited, glasses still not in. I had to take my prescription to Costco and order glasses, which were still the wrong prescription. I finally went in to the store and requested a refund. I was asked if I still wanted the glasses I ordered 6 weeks ago.... uh, no I don't. I want my money back. Four weeks later, still no refund, so I called and I received some of my money back, so I called again, and finally received my refund minus the bad eye exam....of course. Bad service, bad attitude, please don't waste your time. read more

great service, works well with getting you what you need quickly. great place for walk ins or people with tight schedules

Took my daughter in for an eye exam. They only did telemedicine exams at that time. Not sure if that has changed, but the office called me back later to tell me that something may be seriously wrong with her eyes. It was terrified and immediately took her to a well established local optometrist clinic here locally. They told me that they get patients all the time from Stanton that have been misdiagnosed and scared half to death. They told me she was just fine and wrote a prescription. Never EVER again. read more

I waited over 1 month for my contacts to be ready. They said they would be ready in 1 week. They never updated me on why the order was being held up or anything. People weren't super friendly when I went in for the exam either but I wasn't gonna hold that against them since I needed to see one way or another. Will not be coming back. read more

I called in to the store on 2/16/22 about insurance questions, and made an appointment with the guy on the phone for Friday 2/18/22 at 5:50 and got a confirmation that day and a reminder email the morning of the appointment. Received a call that day cancelling my appointment because the lady said the last appointment is taken at 5:30. I made the appointment for Tuesday 2/22/22 for 5:30, received a confirmation, and a reminder text this morning, and at 10:40 I received a call cancelling my appointment again because the appointment was too late. What are your actual hours? I guess nobody knows. If you don't want appointments booked this late, then take the spots off the website. I have a job and cannot come in during the day. You just lost my business, I'm going somewhere else. read more

staff did a great job easing stress and helping make the process easy. thanks for lots

Definitely not 2 pairs of glasses for 79$.. 79 plus 100 ea for lenses. Didn't have my contacts in stock, so waiting 2 weeks for those. Place is a rip off, absolutely do not recommend. read more

Walked in, greeted and redirected to the the clinic side for my appointment, I was on time, however waited and waited for my eye appointment. While waiting and looking at glasses no one offer to assist me with my purchase. The Manager and store employee continued with their conservation about how gross the carpet was in the store while I was shopping. I just walked out. read more

Such an amazing experience. Employee Lexi was so helpful and patient. She helped me get the perfect pair of glasses for me. She is so wonderful!!! read more

I booked an appointment and it took them 2 hours and a half to give me the prescription and I didn't even get my glasses on that day. Somehow they forgot to give me my prescription while no one told me what I should do. The ads outside their store are jokes because anything inside is overpriced. I came in the first time thinking I could get two affordable pairs. They sent me an email saying they give me 25% off for my just purchase but I never had it applied. Turned out I could only get 1 pair for $190 :/ The price is shady and they will start luring you to add on some unnecessary things when checking out. Frames are cheap and not as quality as their price. As a college student, I don't recommend this store. read more

Customer service was mediocre. Eye exam was virtual. Meaning the doc was on a tv. The people in the glasses store weren't rude, but were very disinterested in being helpful. I also thought their prices were high and their selection was boring. read more

Customer service is reasonable and people are polite. From just scanning the selection it has a fairly wide range of eyewear, but I cannot speak to cost of eyewear or other items as I will not use Stanton for that. I gave it two stars because I didn't like that they charged $36 more for my eye exam than it actually was when I got there since I didn't opt to buy my glasses there. I was told I had to buy my eyewear there that day on some special they were offering to get the price I was quoted. Oh well, it was only $36 more than I was told. Be aware that the eye exam is by video conference, with the equipment remotely controlled. Some people may prefer that and others may not. read more

This is my second time at this location and I've had pretty good experiences both times. The prices are affordable and they have good promotions like the vision care plan. Because of this plan, my second trip today was under $200 for glasses and contact exam, for 7 months worth of contacts, and for a pair of glasses with my new prescription that I received same day. Freakin amazing! The three (tolerable) "ehhh" moments: my exam was conducted by someone on a computer screen directing me, I spent almost 2 hours here (mainly because of the computer delays in my order), I wasn't a huge fan of their glasses selection. Still, their prices and great customer service made it worth it. read more

DONT COME HERE! My roommate paid for service here and was supposed to get her contacts, but she NEVER got updated about when they would arrive. They had her wait 4 MONTHS. She had to keep calling and going in person within that time, because they were not organized. When she decided to no longer keep waiting, she requested a refund. However, a lady there hung up on her as soon as she requested the refund. Bad service overall, they will play with your money. read more

I made an appointment through Stanton Optical, College Station website on May 7, Friday for Sat, May 8, 2021, 10:05 AM. I received confirmation through an email and text message that my appointment was confirmed. Here is the confirmation. Date: Saturday May 08, 2021 Time: 10:05 AM Location: 1937 Texas Ave S College Station, TX, 77840 When I showed up for my appointment on Saturday, I was told that my appointment had been canceled. I was surprised and replied, no my appointment was confirmed. I was told that we just called you to cancel it. I had already left the house for the appointment when the call was made and was driving so could not take the call. When I asked why my confirmed appointment was canceled, the answer was that we received too many reservations and we have no way to stop reservations and we are already overbooked. I asked why did you accept reservations online if you couldn't manage, the answer was we couldn't change our website. The manager was rude and not accommodating at all. I asked if I could wait for few hours. The manager told me that they had reservations for the entire day and even if I waited, I would not be examined. I told the manager that I would post my complaint on social media, she said that she did not care. I left and started receiving text messages from Staton Optical that I missed my appointment also received emails that I should make another appointment because I missed my appointment. It seems that the business has no clue how to manage their website traffic and does not care about the customer service and customers and couldn't care less if people like me have complaints. We should boycott them to show that social media does have power. , read more

Stanton Optical - Optometrists Near Me - College Station, Texas

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We went to Stanton for prescriptions contacts for my daughter. We never got a call saying they were ready.And when my daughter went to pick them up, they said they were not there. Now they said we cannot get a refund nor store credit. They also said they threw the new contact in the trash. I was told there is nothing they can do at this point. That is just lost money with no prod to show for it. I told them I guess I need to make a complaint to corp they told me go ahead. Corporate going to tell me the same thing. We can't get our product nor money back. This is in College Station, Tx where this happened. read more

Worst eye examination ever. I did my contact lence fitting in this store. It was suppose to be fully covered by my insurance but they charged me $40 on that by telling me it is a specialty CL fit. Completely scam. The experience is just TERRIBLE. The eye examination is VERY short. The doctor almost flashed pictures for you to choose. There was no way to get an accurate measure. Staffs are very rude. Avoid this store if possible. Dont know why they get a 4 out of 5 star google review. read more

Wow I'm shaking I'm so pissed right now. I called to order my daughter some contacts. The first person was ride and actually hung up on because he could not convince me to get another exam( her prescription was still valid). When I called back I spoke with someone who was rude as well and found it hilarious that the prior employee hung up on me... I will never go to this company again for an eye exam or any of my vision needs.Customer service and the way employees treat you matters to me. I pay a lot money for glasses and I refuse to spend my money at a company that employees don't understand basic respect for the very people who keep them employed.. read more

Raymond was excellent in taking care of my eye glass prescription needs. Very professional demeanor and helpful with his history of knowledge and experience. Will definitely return with any future eyewear purchases. read more

Was passing through and needed an emergency contact. Yes 1 contact. The guy at the front door could have cared less about helping me out. Go to Aggieland Eyecare if you want to be treated right and respected. read more

Such a great business to get your eyes checked and so close to being efficient. There's not a staff problem. The location is poor and next to a smoke shop causing an odor at times. It is difficult to park at Stanton and my car was hit by another vehicle; I get it, we are here to get our eyes checked. No big deal. I believe all of the individuals inside the office were doing a great job and this particular business has the potential to be so much better. I recommend they find another location with easier access. Look into hiring a CSR or PR rep part time to increase customer satisfaction. I loved my glasses I received there. Nicest pair I have ever owned. The dispensing optician was very friendly and answered every single question I had about glasses. I can now see that "I'm rolling" in style now. read more

I went to get an eye exam from this location in March. When I arrived for my scheduled appointment 15 minutes early and notified the front desk I was there for my appointment I was basically ignored and was told to sign a paper saying I was there for a scheduled appointment. I was then left to wander around the store for two hours looking at frames before returning to the front desk and notifying the woman there that had just started her shift fifteen minutes prior that my appointment was over two hours ago. She asks me if I had signed in, which I had on the paper up front, she told me that wasn't considered signing in and I proceeded to wait for another twenty minute wait for, "the iPad so you can sign in correctly." I finally go in for my eye exam and the doctor isn't in person, he is on a computer. I was incredibly put off by this. I wanted to ask some questions about my vision to the digital doctor but was blown off and hung up on mid-sentence. Unsatisfied with my visit I told their one valuable and competent employee, Antonio, that I was unhappy and wasn't going to be buying contacts or glasses from them. He then gave me a discount coupon and tried to make me "happier with my visit." I then ordered contacts from him, because at least he cared enough to try to help me. I came back a few weeks later to pick up my contacts and decided to order glasses with the coupon I had received. I picked out my frames and was helped by a woman who had no idea what she was doing. Antonio had told me previously that I could use sunglasses frames with regular glasses lenses so that is what I did. I gave her the frames and spent the next 15 minutes explaining to her that, NO I do NOT want sunglasses I want CLEAR lenses with my prescription that will allow me to SEE INSIDE. She says "oh right!" Like she understands and rings me up. I think I'm good right? I have paid and waited for my glasses to come in and I think that I am finally happy with my purchase. I was so, so terribly wrong. I go to pick up my glasses and put them on, they fit nicely and have the correct coatings. I leave the store and realize when I get a half mile away that I cannot read street signs or see red lights. I was given glasses with NO prescription!!! I was given over $200 blue light computer glasses with no prescription at all!!! I call the store to tell them that they either screwed me or I have gone completely insane and they tell me to come back because they have no way of knowing if they ACTUALLY gave me glasses without a prescription, yes you do, you have the receipt. So I return to the store and our dear savior Antonio fixes my issue once again and upgraded my lenses for the trouble. It is now the end of May and I finally have glasses that I can see out of. I was never given a call to inform me that my glasses were ready. Honestly, I have received better service from five year-olds roadside lemonade stands. This was an awful experience I wouldn't wish on anyone. I will not be returning. But please, give Antonio a raise, he is the only one who knows what is going on in that place. read more

Great service fast and friendly! Highly recommend the staff is super helpful and professional

I came here because my sister referred me, she has always had good experiences... I wish I could say the same. The exam process was fine. I was looking for frames and nobody offered to help. Asked a couple questions and the guy "helping" made me feel a nuisance. Really nobody helped when it came to questions about frames... very disappointing. Once I selected my two, I was asked if I was going to wait, I reply yes to which they said okay probably 15-20 minutes and you will be set. That was one hour ago. I am STILL waiting. Figured may as well write this review while wasting my time away.... read more

Extremely unprofessional. I went in Monday talked in person with a employee, talked about insurance and pricing. We made an appointment. Go to appointment today (Wednesday)to find out that the employee gave me all the wrong info. The service was going to be way more expensive then I was told when I set appointment. The guy that was working didn't seem to care one bit if I left or kept the appointment. He didn't even try to give me or explain other options. Rude. I walked in behind another upset customer that he was rude to. She ended up walking out with out her service also. Read between the small print and make sure that their employee know what their talking about. Bad service over all. Way over priced!!!! Their "deals" aren't deals- read more

I was warned not to go here and man, were my friends right. Two weeks ago I went for an exam. I told three employees that I needed my contacts shipped, and I knew no one was listening to me. I even had to remind the receptionist again after I paid for the contacts. I left and got a text a few days later saying to come pick them up. I called them and said AGAIN that I needed them shipped. Still never got them. Called them again, and wanted to talk to a manager. They said they would call me and I never got a call. They said they called me, but I had no missed calls and wouldn't be surprised if they called a wrong number considering their organization. I still don't have my contacts and was told that they would refund the $10 shipping....so, if you come here, make sure you live nearby so you can stop in randomly and remind them to do their job. Don't rely on shipping or anyone doing what they say. read more