This place isn't very customer oriented, I was not happy with Stanton Optical at all. I purchased a pair of glasses and they gave me a date for pick up which when I called on the date said they were not ready,2 weeks later they were ready. What I am not happy with is no phone call to let me know the status of my glasses. When they arrived they did not transition light to dark dark to light so I had to give them back to have them fixed same exact situation. Seems to be a pattern with them on the date that they tell you and the actual date they arrive. The 2 pair are ok but seem to get a film on them daily very Annoying. I have never had this happen with any other pair that I have owned. I should of stuck with my old optical eye glasses company. I will never go back to them. read more

Do not ever use this place!! I had two appointments for a contact prescription. Got the wrong prescription and they blamed it on me.

Worst customer service ever...they couldn't even get my husband prescription correct and when he took his glasses back they want to charge him extra for fixing their own mistakes. Don't be blind by the free eye exam either or their so call 2 for 1 deal. read more

I have to give Chris five stars at this location for Stanton optical. He was very attentive to my daughters needs after having a super bad experience at the location in Roseville. He was a complete gentleman and took 150% care of my daughter and her needs. It was worth the drive from Sacramento to Yuba City. I would recommend this location to anyone. If you need glasses I would definitely call Dan Optical in Yuba City and ask for Chris. You can't go wrong. read more

Bait and Switch / False Advertisement: So, my wife and I have seen several television commercials about the $78 for TWO pair of GLASSES. Well, we stopped at our local Stanton yesterday to see about getting some reading glasses for the both of us. Well, let me tell you all... First off, they want to charge you $45 up front for an eye exam. Then IF you buy glasses from them they will deduct that $45 from the purchase price. That in itself is not a big deal, but what I'm about to tell you is. The clerk told us that the $78 only covers a very few select design of frames. He told us that depending on the outcome of our eye exam, the glasses will cost a minimum of $200 for the two pair becasue the advertisement does NOT include the actual glass prescription, it only covers the frames. Who the heck would only buy the frames? This is an obvious case of "Bait and Switch" along with "False Advertisement" which has been considered "Illegal" for a very long time. I suggest nobody use such a company that is this dirty and corrupt. My 2 cents. read more

My senior husband is lost without his glasses and I was excited to bring him in and get TWO pair....yadda yada yada and I picked up the glasses and he was happy. Within a couple of days the frames separated and the lens fell out. VERY frustrating. Took a couple of days to get them reset...then the next pair had the same thing. and the first pair fell apart again. I am just convinced that the glasses frames are not well made and now I have to get both pairs fixed...a lot of work for a 24/7 caregiver...running around getting all this done. I will take them in today and it will be my last time with Stanton. read more

Don't go here! It's 92 dollars for an eye exam if u don't choose from their 15 choices (which are btw , bright orange , bright green or gold) the manager did not tell us our selection would be extremely small compared to all the other glasses. Save yourself over 100 dollars and do not go here. Dishonest... I told the manager whom we helping us the entire time that she can just bill me cause I'm not satisfied and I'll take my prescription eles where. She said then I won't give you your perscription. read more

The worst... and they don't care. They'll just keep advertising for more people. I will never go back. Drive on by... trust me you'll be glad you did. So very unorganized! And I'm not even talking about the online Dr you talk to by video who does the eye exam. I was totally shocked and then the service! Oh my... absolutely the worst. read more

Worst. Optical. Ever. 3 hour wait for a 20 min test. Horrible service! Not recommended! Waste of time.

This place is a joke!! We went there for the advertised ad on the window, 2 pairs of glasses and free exam for 78.00! When we went to pay, they tried to get us for 499.00!!!! What!! So literally they Bartered with us like a flea market. When all was said and done the cheapest we got out of there it was $188, that is still a far cry from $78. Then my husband Was cleaning his new sunglasses and the lens came out and the frame busted just from wiping the lens, and he only wore them about two or three times. Stay away from this joke read more

HORRIBLE joke posing as a professional optical service!! First of all they lied over the phone about accepting my insurance, secondly they don't have a Dr. In the office, my exam was conducted by videocrazy right? And lastly they are only interested in lining their pockets!!! Overpriced and ZERO customer service and also not very bright. I left without purchasing glasses and will go back to my regular Dr. In Fairfield for a REAL eye exam and consultation and full utilization of my insurance. I would not recommend this place to anyone!!!! read more

Horrible! Went in for an eye checkup, they tried to sell me frames before they even told me that I actually needed prescription glasses. Finally when they confirmed that I needed a prescription, the elderly woman said that I needed bifocals, but my prescription clearly said that I only needed reading glasses. This woman also was extremely adamant that I needed bifocals with no lines and shatterproof lenses and auto darkening lenses (othe most expensive glasses they offer). Her coworker then advised her that there were some good deals on the expensive glasses she was trying to sell me, once her coworker turned away, she shook her head at me and whispered that the deals that her coworker advised her about weren't available. In my humble opinion, the store management and the employees should be extremely embarrassed about the way their personnel conducts themselves. (UPDATE) after posting my review, Stanton Optical replied, they said how they were a so apologetic about the way I was treated and to sent an email to customer service and they would revindicate their mistake, I sent my email to customer service and never got a response. Again, DO NOT DO BUSINESS WITH STANTON OPTICAL read more

1. They told me my glasses would not be ready for 2 weeks. I told them 'never mind', so the employee went to another room and came back after a few seconds that my glasses would be in before I had to leave the state (permanently). They were not. My sister had to pick them at least 2 weeks later and had to mail them to me, which cost me $70! 2. When I finally got them, both pairs had neither transitional lens or anti-glare, which cost me about $500! 3. Thanx a lot. They really don't deserve the 1 star I gave read more

Worst customer service and some of the worst managerial service EVER!!!! Don't get scammed into their frame club. It was supposed to be 4 frames a year, that's what I signed up for and INSTEAD it's 2 frames a year for 2 years! WTF would I want to do that when I have 4 people in my family!!! read more

The customer services is the worse specialty with the store manager his rude he doesn't help and blame others for his mistakes

I went to Stanton Optical on Friday, May 12, 2017 and was pleased to get an appointment for the same day, I looked around a little and was impressed with the selection, prices were what I had expected, glasses aren't cheap!!! I came back a few hours later for my appointment and everything moved along quickly and smoothly, hardly a wait at all......the Dr was nice and knowledgeable and the only thing was I had a question about bifocals and she kinda brushed it off and recommended single-vision lenses.....she didn't really check my up-close vision. That is the only negative I experienced. I ended up getting two pairs of glasses( one is a pair of sunglasses) and was pleasantly surprised to receive the discounts I did. Super happy and can't wait to get them!!! read more

Stanton Optical - Optometrists Near Me - Yuba City, California

Katie was very thorough and detail oriented her customer service skills were phenomenal. It was a pleasure doing business with her.

This place doesn't even deserve one star it is the worst place I've ever been to to try to get eyeglasses and I've been mine glasses for 40 years these guys do not listen to what You say how they fit or anything I spent $650 they're the biggest rip off I've ever been to stay away read more

Awful experience, more than an hour and a half just to get a contact lens prescription which anywhere else would be a 20 minute process! Ridiculous process with no organization whatsoever. read more

Price grabbed my attention but you definitely get what you pay for. Exam was virtual so initially impressed. My minor child was new to contacts and the lack of onsite ophthalmologist made it impossible to get valid clinical advice. Offered to have a follow up with doc but appt was rescheduled five times and when I finally showed up they lied and said they left me a vm that yet again the doc was a no show. Terrible practice and employees seem totally ignorant. Apologies don't provide services. I highly do NOT recommend if your time is important to you read more

I just had the WORST experience at Stanton Optical in YC. There was a person- of-size having an exam that they were basically chasing around with a can of air freshener - rude, an honestly unsafe for people with asthma. Then, the optometry tech wasn't cueing the screening tests worth a shit so I had to repeat one of them multiple times. THEN I get I to the actual exam and it turns out it is a tele-consult, meaning the same incompetent person doing my screening is now going to perform the exam for the optometrist over video chat, which I'm not cool with. I've had optical surgery and a severe astigmatism, so NO. I've been a vision patient for 25 years or more and I've NEVER had an experience like that. I am filing a complaint. That's right, Karen wants to speak to the manager. read more

What a joke this place is. We were greeted by a young man in bright blue pants and vest. I wasn't sure if he was headed to his prom or if he was a pimp. The office is dirty and they only had one tablet to fill out your information on. This place is VERY unprofessional. They couldn't tell the difference between an insurance card from Anthem Blue Cross and a Medicare card!!! We ended up walking out before any exams because we weren't comfortable that anyone was actually licensed to be doing eye exams. Don't waste your time here. Go to some place that is more like an optometrist office and less like a welfare office. read more

This place is in absolute joke. Will be reporting to BBB. Got my first pair of glasses fine. Second pair of glasses never came. Now six months later and many, many phone calls later asking for an update, I was told over and over that they were in transit. Any time I asked for a refund or asked for them to be reordered, they said I would be called by a 'specialist' who never called. After losing my 1st pair of glasses (I am extremely near-sighted) and being forced to give up over the phone, I decided to give them MORE business by getting contacts. Was lied to over the phone about what the 89.00 actually covers (does not cover any set of contacts aside from sample - I was told they did) and of course they did not have my sample prescription in stock. In my near 20 yrs of wearing contacts, I've never had that happen. So I drove an hour to get there, paid more money for nothing and still can't see a thing! Can't drive, can't work. Out even more money!! Going to have to use my perscription to buy contacts from a third party that actually has their act together. Their customer service is useless and they do not care about your issue, as they simply want your money and then you can bug off. Right!! read more

Great experience at Stanton. I appreciate their later hours so that I could make an appointment after work. I called over and got a same day appointment, had no wait time before my exam and they had a very good selection of frames to choose from. I was helped by Shelby and Althea, both of whom were so helpful and friendly. I was there a little past closing time once I had chosen my frames, but I never felt rushed or like my time wasn't valuable. I cant wait to get my new frames tomorrow and I will definitely be back for some sunglasses in the near future. Thank you again Shelby and Althea for a great experience! read more

If I could give zero stars I would. I had an appointment for my 85 year old mother and they called 30 minutes before her scheduled exam and cancelled it. They said because she was over 80 years old they had a different doctor and he wouldn't be available until February 22nd. I made the appointment a week prior. I told them she was 85 and her birthday so they knew when they scheduled the exam she was over 80. I drove over 7 hours so I could take her to the appointment as she does not drive anymore. This is a terrible way of doing business and will not use or recommend in the future. read more

The good: I gave them 2 stars for a clean business and friendly staff. The bad: They're advertising is a bit misleading. Yes, you can get glasses 2 pair for $59 but the selection includes only a few pair to choose from, the women's section had exactly 7 pairs. This price is not included in the 15 minutes delivery. They say it's a 2 week wait for this deal. Being roped in they said if I bought one pair of their more expensive glasses I'd receive one free and it would be included in 15 minutes or less. They asked me to choose glasses from a pretty poor selection but I was desperate for a pair right away since losing my glasses. Once I chose my glasses I had to wait for someone to help although I made an appointment. Once helped I was told the price of frames didn't include the $99 fee for lenses. Because I was wary of the constant bait and switch the manager seemed to understand my frustration and said he'd waive the $99 lenses fee. Also, I was told unfortunately they didn't have the single vision lenses I needed in stock and would have to wait a week for them to arrive. If it's too good to be true it's because it usually is. Read the fine print. I had told my co workers where I was going and let them know how the experience was as they too were intrigued by the deals and needed new glasses. It was embarrassing to have to tell them I've fallen for faulty advertising schemes. It was my fault for not having read the fine print and taking a company at face value. read more

Worst experience i ever had. Dont do it. Nothing is free and there selection sucks. Cheap junk.

If they could receive 0 stars, that's what I would give them! Zero help from customer service, even my insurance company called them to straighten out their mistake and was put on hold indefinitely. It took me five trips in to get my contact lenses, and on top of that they messed up the billing. Don't waste your time or money! Three phone calls in to speak with Chris the manager and have not heard back. read more

Just recently purchased some frames here and I love them! I needed to get contacts or glasses asap because my last pair of contacts ripped and I was left with nothing since I didn't have a backup pair of glasses but I came here and Raquel told me I could leave with my glasses the same day if they had my prescription and they did :) so just like that I came in picked out glasses and had them ready to wear just minutes later. Raquel was a huge help and she also helped me get the best out of my budget. Will definitely recommend to friends and family! read more

Claudio helped me with purchasing my sun and regular glasses. He explained how the progressive glasses worked, was very patient and professional and gave me a great deal on the 2 pair of glasses. Even the virtual eye exam was fast and easy to get through. Thanks Claudio! See you in 2 weeks! Cant wait to get my new glasses! read more

I had THE best experience here. They made my lenses in less than 10 minutes. I went home later and ended up not liking the new prescription and they changed it back to the original, no charge! Everyone is so helpful and quick! read more

WARNING!!!! STANTON OPTICAL/YUBA CITY, CA We wanted to "warn" everyone about this business! We have medical insurance that includes: eyeglasses/prescription/lenses, etc. I had been seeing the "ads" on TV re: Stanton Optical; sure sounded good as the last time, 4 yrs ago, when we bought our glasses from the "eye dr's" office, our co-pay came to over $800 for our 2 pair of new prescription glasses. So when I saw their ad: 2 pair for less than $75 with an eye exam, Wow, what a deal! We had our appt with Chico Eye Center; got our new prescriptions & drove down to Stanton Optical in Yuba City, CA. We both were impressed with the # of frame choices/prices of the frame. We chose 3 pair of frames; total of bill; still over $800!!! HOW was that possible with the price stated on their TV ad? Answer: "that price is for people who do not have insurance!" EXCUSE me! Nowhere in the ad did it say that (or in small print @ the bottom of the screen)!!! We ordered our glasses. We started calling them at the 3 wk mark; was told (Joe, manager in Yuba City) he had received what he thought was our glasses; would check & call us. We did not hear from him again!!!!! After hearing this, we called the HQ # for Stanton Optical & asked for a supervisor; who proceeded to tell me that: "our order was lost in transit!!" Needless to say, we CX all orders!!!!! We are going to find out who "governs" this type of business & definitely "file" several complaints with several agencies. Do yourself a favor: do NOT ever go to STANTON OPTICAL!!!!!!!!! read more

I rated this business 1 star because 0 stars was not an option. I called what I thought was the store in Yuba City. I was pleased to find out they had an appointment available the same day. I drove 50+ minutes to the location only to find out that the doctor was not in today. Almost 2 hrs of my day shot + $20 in gas. It turns out the appt. was scheduled by the corporate office and they had no clue that the doctor was not in. Is this another big company that is just a collection of incompetents executing a poorly scripted company playbook? read more

I went to Stanton optical today. The exam was different because the eye exam was done by a person on the computer. It was really fun choosing my new glasses. Brandy was a complete delight and made the experience even better. She gave her honest opinion on whether the glasses looked good on me or not. I ended up with two new pairs of glasses that both look great on me! If you go ask for Brandy!! read more

Had a 9:45 appointment and was seen on time. Staff was friendly, optician was conversational and engaging and I was able to walk out with one of the 2 pairs of glasses I ordered. Kudos to the staff for handling an irate and out of line customer professionally. Thanks for the kindness and patience! read more

Stanton Optical is the most horrible place you can go. I paid for glasses that I wanted. 3 months later I have still not received them and they no longer carry the glasses that I paid for. I asked for my money back and they will not return my money. I called corporate and they will not do anything. Do not shop at this location. read more

2 weeks and waiting! Like staying on hold with someone that works in the company but has no clue where or when your glasses will arrive? This is the shady business for you. When I asked for them to turn down the blaring music, they said it was for patient confidentiality! Not very confidential when I have to SHOUT everything! Make some private rooms or booths if that is so! What you hear out there on the floor is not confidential since you are NOT doctors and only there to discuss the frames. You get to hear things like "This is not my normal store" therefore THIS IS NOT MY MESS! Make an appointment?? HA HA! Sure but it will be rescheduled by the local store as they don't know what the other is doing. Upon arrival plan on spending 2-3 hours waiting for the exam. Thousands to choose from? More like a hundred different ones only. Less than 10 to pick from for the advertised special. Got to see an actual Dr. and then he wanted to dilate my eyes! Never had I been asked to do this or even mention it! ( If you have never had your pupils dilated before (and therefore don't know if you will feel safe or not), we recommend that you bring a driver or arrange for someone to pick you up after your exam. Got a call that an order was ready for pickup...nope that was the ones we already picked up! Wasted time and gas. read more

I got new progressive lenses about 4 weeks ago. I was having trouble with the computer screen reading distance. I went to the Colusa avenue store and was helped by Katie. She figured out the problem and had a solution for me. I don't have the replacements yet but I have no doubt that they will be great. Katie was so helpful and friendly I just wanted to take a minute to comment on the great service. read more

I ended up walking out. The minimum wage person who used three machines on me did not understand what cataracts are, that your own obscured biological lens is removed and replaced with an artificial lens. I find that horrifying. I have had cataract surgery and she did not understand that I was not wearing contacts. Then she put me in a room, by myself, for the refraction part of the exam, where I was expected to interact with a woman who was somewhere offsite on video. The sound quality was very poor, at times unintelligible. Then the video just cut out. At this point I left. My husband has been a licensed optometrist, and a surgeon, for around 35 years. This place is a joke and should probably not be licensed by California. read more

My daughter and I had appointment at 11:05 and 11:10. Waited 45 minutes just to be told they were behind and it's all corporates fault for scheduling so many appointments at the same time. They had 2 exam rooms and were only using one. Staff very rude and very short with all customers. If I could give 1/2 of star I would. Definitely won't be going back or referring anyone. read more