Wish I read these reviews before going. When u first walk in they ignore you.stood there for 5 minutes before they acknowledged me. Did my exam and contact exam. Twice they had to do both of them twice. Said they got deleted. Chose glasses was told 2 weeks. Called at 2 week mark and told not in. Called almost daily as I needed them. 8 days and I was told they had been there for 8 days after repeatedly being told they werent there. The glasses r tight and hurt my nose so badly. Said that's what you paid for cant help you. What kind of response is that. 500 dollars for 1 pair of glasses to have them now as a paper weight. Absolutely dont go here. read more

I went to Stanton Optical on 3/25/17 and was very pleased with the product and staff. We were first greeted by Elliot who is very outgoing with a good sense of humor. Next Sarah introduced herself as the one who would assist us. Sarah and my husband worked on our insurance coverage since was our first visit there. I already had my prescription from another local optometrist office (see previous review to learn why I went elsewhere for my glasses) so Sarah guided me to the area where I should look. By the way, they have a large selection. Sarah later helped me find the kind of frame I wanted and came up with good suggestions. Mo was the next person with whom we interacted. He was very knowledgeable and friendly. He was able to solve an insurance problem over the phone. The best part was Mo finding a deal for me - I bought 2 pair of progressive bifocals for just $46.40 more than the other optometrist charged for one pair of the same high quality glasses. Hats off to Elliot, Sarah and Elliot for great customer service. My husband and I will now get our exams and glasses from Stanton Optical in Yuba City read more

I made my appointment online after I went in the prior day to see if they had availability which they did not and they were swamped with two associates (the usual)....I came in to the appointment the following day and was told now they do not accept VSP...I said ok well my glasses broke again can I replace them? The store manager replied that she could not find my profile....once found she said the glasses were never replaced...I informed her that they were and that one of her associates replaced them and described him....she returns and says I cannot replace them as (1) she does not have them (2) she believes they do not make them anymore and (3) she can't find the order so she has to go from the original date and the warranty expired. She said she can sell me some glasses at a "great discount" which made me feel like they were just trying to sell me something...worst part is "the I told you not to go in there" from the spouse that I have to hear. Great staff but this Stanton is just falling apart read more

They were great , fast & friendly , my glasses were breaking & I needed new ones quickly & they took care of me the same day , Chanel & crew were awesome . Thank You read more

Had set two appointments with this place, One for me and one for an 80 year Old Lady friend. The day before our appointments they called to say they had to reschedule her because of special doctor for 80 yr. olds. Now they knew this at time of appt. made she came up from Sacramento. Then tried to reschedule and they put her on hold and never came back. Beware of this Business. read more

Put a negative next to the 1 star rating. Worst service ever. I got glasses from them about a year ago. I came in for a contact lens exam today and was handed a tablet to enter my last eye exam and other details. It was with them, at the same office and when I asked the lady if she could look on the computer for this info, the lady refused stating it is their policy not to look up details from any patients previous eye exam because it is the patients responsibility to know this information. Stanton Optical was asking for information they already had in their system and confirmed this....but because I couldn't remember it, I had to leave. I kid you not. The laziness of these people with a "I can care less" attitude makes me wonder why they are still in business and why the corporate office dosen't get new staff. They need a negative star rating. They don't deserve a 1. read more

The website said $59 for 2 pairs of glasses and a free eye exam. I called to confirm that price and scheduled an appointment. We went in around 11am, didn't have too wait long. We were told the $59 glasses were only the pairs under $29. That would be about 5 pairs of ugly odd colored glasses. The eye doctor did the exam remotely, via a webcam and internet link that sort of cut out a few times on the sound. When the tech was getting the machine ready for the exam we asked to clarify the price, she told us it is BOGO any glasses basically and then the $45 exam is free. What they don't tell you until the very end is that the prescription lenses are an additional $123 to start, add on anything else like transition lenses or glare reducer and the price goes up. My boyfriend picked out two pairs of glasses, the more expensive was $129, the other was $109. After we were told it would be almost $250 walking out the door and I said well we can eat beans and rice for 2 weeks...the tech lowered the $129 pair to $109 for us. All of their staff was great, with the exception of not disclosing the full costs at the start. I sort of felt like we were at a car dealership and getting a lot of hidden fees. We spent a total of about 2 hours there and $229 for 2 pairs of glasses. But now, my honey can see which was the goal! LOL read more

The employees here were all very very helpful. The Optometrist explained every detail to me and even gave me some tips to help prevent eye disease (that runs in my family). While waiting for my glasses to be made every employee checked on my glasses every few minutes. A note to guys who go here, all the female employees were easy on the eyes ;) Thanks to Sarah for getting me additional discounts to where I could actually afford premium lenses and frames. Sarah offered genuine critiques while trying frames on and helped me make a decision I don't regret. The lenses and frame are perfect, I will be coming back for glasses in the future! read more

Unfortunately I once gave this business a 5 star rating because the sales girl who was once there was so good to us. However since needing replacement glasses I now change my 5 star rating to a 0 if possible. Not only did they drag there feet in ordering them for me but once I finally got my new frames after waiting for about a month, they weren't even the right frames. It seems they managed to get my frames mixed up with some one else's with not so much as an apology for the confusion. Here I am waiting for them to finally get my actual frames in and can I even get them to answer the phone? Absofrigginlutely not! Crazy, it's now been almost two months and I still have recieved no word on my frames. Looks like I'm stuck with frames that fall off my face until I can actually reach some one on the phone as I have since moved to oregon and am unable to physically walk into the store location. Love being put on the back burner due to company confusions and complications...oh and that new girl with the red hair should not be in a customer service position If she has 0 customer service skills. The one time I was able to reach them she put me on hold and completely forgot about me; had to call back a few times to get someone to pick up the phone if you can believe it! Maybe she just has a problem multi-tasking? Or maybe she is just plain rude! read more

I had an issue with a order of a pair of sunglasses at stanton. The staff was very professional and resolved the issue.

Take heed to this review and all those who are having trouble getting their glasses when promised. My glasses are over due. I finally got through a maze of central telephone numbers and was told my glasses had arrived in Yuba City and I would be getting a call that afternoon or the next morning to come pick them up. When that didn't happen I called again and was told there is no record of my order.That was several days ago. I hope it does not turn into several weeks as many reviewers have experienced. The main problem is you can't talk to anyone in the Yuba City store. I will give it a few more days, but like many reviewers on here I hope they don't keep my money for as long as they want. To say the least I will not go to Stanton Optical ever again. read more

I saw an ad somewhere,for Stanton Optical,so I thought I would give them a try.. What I got was a rude awakening..The two pair for 79,or,89 was not what I was offered..They recommended that I should get bi-focals,although I told them I only wanted reading glasses. When the ignored my request,and sent my new glasses,,I could not see with the left lens. Then the said to go pay for a new prescription,because they couldn't provide one. I did just that,and returned,with the new prescription,and asked for new reading glasses..What I got was two pair of bi-focals AGAIN,,which I DID NOT want.. I now have two pair of glasses I CANNOT wear.. The cost of these was $750.00,,and I can't use them.. The usual price I paid for reading glasses is $69.00 for two pair,with a free exam..When I looked at the printed reciept,it said the glasses were $1400.00,but I got a DEAL,for $700.00+..HMMM..They also said I would get money back,because readers were cheaper,,I believe that is why they pushed the bi-focals so hard,,MORE MONEY !!!!! I'm still waiting for my refund !!! read more

I came to this location from Roseville, after having a bad experience at the Roseville location. Chris was very helpful to make me have a better experience and get me into a pair of glasses that I love. I would drive to this location again to have Chris take care of me, he took the time to make sure I was completely satisfied. Thank you Chris for turning my experience around. read more

BAD idea going there! Half of my family was seen by a live optometrist and the other half by someone on a monitor. I have problems with one of my eyes, but the optometrist would not check into it and avoided my questions. My husband had questions about his astigmatism but was avoided as well. The glasses are cheaply made. When I picked up mine, the arms were completely out of wack. They supposedly fixed them, but are loosening up again and the glasses fall off my face. The frames also sat crooked. The lady was rude and said it was my head that was crooked. She sprayed the glasses to clean them but when I got to the car, there I noticed the film on the lenses was coming off! I immediately took them back in and the lady insisted that she did not see it. She called someone else out and the gentleman said that he would replace the lens but it will use up my one time warranty replacement. I told him it was not my fault, and only had the glasses 1 week! After some whispering amongst each other looking at my account on the computer, the gentleman showed me a receipt and said that he will credit me "this" time. Upon picking up the lens for my glasses, they said that they had to take my frames for a day. When I went back the next day, they had lost my frames. It took them 30 minutes trying to find them. My husband's glasses also falls off of his face as well. Now billing..... I am getting copies of letters sent to them from my insurance company. They are requesting a copy of my prescription so they can approve the claim. I just received the second notice. It said that if they do not receive it, they will not approve the claim. They best resolve this because I will refuse to pay for their mistake and lack of billing practices. I wasted my insurance frame discount and will not get another one for 2 years! I spent $600 there for my family. I will never return and NOT suggest this place to any friends or family. I went online to buy new glasses... spent less, and got better quality frames. NOTE: do not fall for the 2 pairs for $79 with free exam. The choices are VERY limited with the ugliest frames ever. read more

After many years never knowing I needed glasses I came in to Stanton optical. Walking in was greeted once I opened the door. I was just wanting to make a appointment for my wife and decided might as well get my eyes checked too. Found out after 36 years I needed glasses. Madi helped me right away. Helped me pick my glasses out and then told me that they would be ready that night. Couldn't believe my glasses would be ready the same day. Coming to realization we have meet Madi before when she worked at Applebee's and our very shy son loved her so much. We brought him with us for my wife's appointment and he was super happy to see her again. My wife's eyes were checked and they told her her glasses were going to be ready the next day. She couldn't believe it because she has always had to wait for weeks for them. We will for now on come here for our glasses. Couldn't even beat the price we have now brought almost all our sons too. I would recommend everyone in the area to come here for the great customer service and speedy service. read more

I've been here before had the worst experience at a different location thought I would try my local Stanton optical and scheduled an appointment with them. I get a cal asking if I could come in earlier and I agreed. I then get a cal saying the system is down and we need to reschedule and I did. I went to my appointment and there was a sign on the door stating they are closed because of problems unknown. I never got a call back to reschedule so I waited till today to call then asked if I can get an appointment. She then put me on hold for the longest so I said forget it. I've given these guys chances but employees seem like they don't want customers!!! I'm on five weeks waiting for my glasses really? Please go somewhere else read more

The wait time is ridiculous. I'm the only person in the store and have been waiting 45 min for my exam. I. D.on.t understand what the hold up is read more

Stanton optical is a class act. My fiance and I lost everything in the Campfire, and we have been scrambling ever since Nov. 8th. We finally settled in Mesa Arizona. Last year I bought my first pair of glasses from Stanton optical, they were very friendly, knowledgeable, and set me up with fantastic glasses. Unfortunately those glasses were burned in the fire. After going 2 months without glasses I decided to call and see if my warranty covered my burned pair of glasses, and of course the warranty didn't cover them. The manager I was speaking with her name is Jillian, offered to pay 80% of the cost and I pay 20% now remember she did not have to do this, there was no obligation on Stanton opticals part. For a company to go the extra mile for someone in need, wouldn't you want to do your business with them. I would recommend Stanton optical to anyone looking for that same kind of service, to stop in, and let them set you up with a great pair of glasses. 5 Stars all the way. Thanks again. read more

I picked up my glasses in February and today they broke when I picked them up. It's clearly a manufacturing defect but Stanton Optical is making me pay 20% of the frames. I know a lot of people that have complained regarding the quality of their eyewear. After I pick up my glasses, I will never come back here again! I only had the glasses 5 months! read more

The first year this location opened, it was an amazing experience... I had no complaints. Unfortunately this time was the complete polar opposite. Not only was my eye exam done by an optometrist via webcam, but the only good thing that came out of this was the girl who sold me my glasses. She was pleasant and helpful, but with the disaster that came next, it overshadowed all of her hard work. 2 weeks after my order I was told to come in to get part of my order. When I arrived I was told the glasses I ordered had to be sent back because the lenses were chipped... But not to worry, my other pair was in. I was completely confused because I only ordered one pair, and a set of lenses to be put in frames I already owned. They pulled out a pair of glasses that were a hideous color, then tried to charge me for glasses I never ordered at a discounted price because "I'm sorry for our mistake. " I proceeded to ask why the hell would they think I would pay for glasses I never wanted... So they gave them to me as an apology and ordered my lenses. Fast forward to last week... It has now been a month and I'm wearing glasses I hate just so I can see... When I'm told my lenses are in but don't come in until my other glasses come and to ignore the 800# when it calls cause its just telling me my lenses are in and that my local store will call me.. That it should be any day now. How 2 items that are ordered at the same time not arrive together is beyond me... But I digress. I called today to find out where the hell my glasses are and they tell me... Oh they're in. Why the local store did not call me as promised is a mystery. I asked when they got there and the lady said last week... When I got aggravated she then changed it to... No I mean they got here yesterday. I hung up on her and when I went after work to pick everything up... I was told no one was in to put my lenses in and asked me to come back tomorrow. I then look at my glasses and the frames are warped to the point the lenses are sticking out at the bottom. So now I get to wait for a second time to get my glasses, all while the lady working had an epic resting bitch face, shrugged, no apology said... Yea we don't have these frames so we have to order them. When I asked if I would get to wait another freaking month she looked annoyed and said they were going to put a rush on it. Worst experience I've ever had. The whole time the staff was trying on frames commenting on how ugly they were and seeing if they could start bets on who could sell them first. I mean seriously?!?! read more

I didn't like the the choices offered in the two for $60 deal, they are seriously bad. And I don't like their prices, but their service and willingness to work with you beyond makes up for it. They treated me with respect, gave me the best deal they could, and did their best to make sure I left with a smile. I showed up very upset from a bad day and their employees really made my day. read more

I had a great time at Stanton optical. Brandy helped me pick out the right frames for my budget (29$) and was helpful. I got my glasses in 15 minutes and they are good. read more

We came here because we appreciated the late hours that they were open and the supposed "cheaper" prices, but we ended up leaving before even taking the eye exam. We should have known because when we called to confirm our appointment, the person who answered "didn't know" if the doctor was in. How do you not know? The building isn't that big. The staff were very unprofessional.. one looked like she had almost like a crop top on? Not sure, but she kept leaning over the the desk complaining about how "hard" her day was and joking around with her co worker. She would lean her head on the wall or lean her body on the desk.. it was not appropriate for a supposedly "professional" environment. She couldn't answer any of my questions... that is until we were about to leave. She magically knew the answers when they were going to lose a sale. And at first I thought she was smacking gum while speaking with me, but she was just playing with her tongue ring. It was just a very unprofessional environment and the deals they offered had catches.. shocker. Someone I talked to referred to this store as the "Hooters" of optometrist offices and after visiting, I could say that's an accurate description. We'd rather pay a little more and be treated more professionally. read more

WORST customer service in a medical facility I've had. 3 exams later my prescription still were not right. I tried to give my glasses back to them. They told me they would not take them back, I stated over and over I could not see any better with them in fact my vision was worse. I was offered by the doctor doing the third exam I could drive to Sacramento area and see him again, and or get referred to a specialist, I don't even live in this state. But have remained in this area to try to get this straightened out. After I had been in there for over 3 hours on hold trying to get ahold of corporate, and hung up three times, after telling them my issue. by now it was almost 5:30 PM. The staff in Yuba City office promised the Manger would call me first thing in the morning. Didn't happen.. I gave up trying to deal with the Yuba City location, and once again, I called corporate, a supervisor there PROMISED the manger from Y.C. would call me back in 30 min. 5 and half hours later I called them back because no one had called me from corporate or Y.C. Melanie, supervisor at corporate called Y.C. while I was on the phone and again Elliot was to busy to come to the phone. Needless to say after 4 round trips at 60 miles each they request I come back into the Yuba City office to speak with the Management the next day between 12-6 than he could talk with me.. Hell he couldn't even do a three way call with corporate he told them he was to busy, So if you have lots of time to spare and don't care how clear your eyesight is. And that bunch of crap 2 pair for 78.00 dollars is BS. $295.00 later I now have two pair of glasses I can't use.. I should've gone to the dollar store at least those work, and I would of had 295 Pair. Good luck to any that choose to use them, Go to a private practice that someone has referred you to. Or make sure you read reviews, that are not written my the company or someone they hired to write. PS several days later lots of frustration, I finally received a call from Stanton that they were going to refund all cost, obviously not all my travel or time. But i should've never had to fight to get that. read more

Don't bother coming in on a weekend without an appointment. The front desk Asian guy with glasses at the eye exam area is extremely rude and obnoxious. They need to hire more people with better customer service to handle the amount of volume they have on a weekend. Most especially if they're going to be marketing really good deals. He couldn't even take a minute to help me with my situation. All he kept saying was "honestly we're not going to be able to see you" blah blah blah. I literally took this time to drive all the way to this location for them to give me horrible service and turn me away. Please hire better staff or put that certain individual in a stock room where he does not collide with customers. read more

I went to Stanton a year ago and got 2 pairs of glasses and the prescription was obviously off but the guy at the counter kept telling me it was because they were New. Anyway I took them home and came back the next day and complained so they gave me a new eye exam. So now they tell me the left lens is off so they had to redo my glasses which took another week. These glasses have been distorted the whole year and I had a real hard time driving at night. I just went to a real eye doctor who confirmed that my prescription was really off. Have a new pair of glasses and omg I can see again. I do not recommend Stanton even if their glasses were free. I'm read more

2 stars because I was able to get a same-day appointment. Everything else has been terrible. My glasses broke on 12/25. The appointment took about 1/3 of the time it usually takes and they did not dilate my eyes despite me telling them I was diabetic. My estimated ready date was on 1/9, then on the 8th it was changed to 1/15, then on the 14th the estimated ready date was completely removed from the site and just said "delayed". I called on the 15th and it connected with a call center. They said that my glasses had been shipped on the 12th and should be there by the 16th. I called on the 20th and they said that my glasses should be there by the 23rd. I called today and they offered to call the store for me, but they never actually put me on hold and all I heard was typing, only for the representative to say "the glasses should be in the store, but they didn't answer, but it is policy for them to call you when they are ready." I drove to the location and lo and behold my glasses were ready. I explained my problems and asked if there was a number I could call to report my issues, and they told me they were also frustrated with the call center, then offered me their usual discounts on a second pair and prescription sunglasses "especially for my troubles." All in all, I regret not driving further to my usual optometrist. read more

Worse in store customer service ever. I'm still trying to get a refund from 7 months ago. I spoke with Josa Fat in the store. He took my information and processed my refund. However there was an issue with the card that I originally used. But he told me wait 3 weeks and we'll put it on another card. I went back into the store and he gave me the run around. He said someone would be in touch with me to make the transaction over the phone. I'm still waiting. I've called over 5 times. They never pick up. Customer service said they emailed them about my issue. Still no call. I went into the store today. And Josa was very rude, brused me off. Told me that the regional manager should have got intouch with me. He said he thinks her name is Deborah. I asked for her number. He said he didn't know it. I ask for her email he said it would take half an hour. I couldn't wait 30 min for something that would have just taken 5. I'll be calling tomorrow trying to find this mystery woman named Deborah. Wish me luck. read more

I originally chose to come here because their extended and weekend hours made it easy for me, but there were a handful of negatives so I probably won't return. It is true their optometrist examines you on a monitor from another part of the country, but that didn't bother me because their equipment seemed high tech and I was able to interact with him like he was right there in the room. No, what bothered me was the fact they tout 2 pairs of glasses for $80 (or something similar), plus a free exam. Uhhh... Then why did I pay $10 copay for my eye exam, and $70 for one pair of glasses and $155 for the other? Second, despite an ad showing both Guess and Dior glasses, they do not have designer glasses here. In fact, I can't remember recognizing any of the brands there. On the receipt, before insurance and "manager's discounts" the total was $775, which is laughable, because of the flimsy quality of the glasses. You're telling me this is $775 worth of glasses?? Yeeeeah. Ok. And something with the prescription just feels "off", like they might be too strong or something. Oh, and lastly, everytime Ive been in theyve had employees having SUPER personal inappropriate convos in front of customers. Awkward... Anyway, their one other plus besides flexible hours is you do get your glasses pretty quickly. Other than that, Im likely to opt for a regular 9 to 5 optometrist next time. Ill likely be paying about the same but at least I can get back into my designer specs. read more

Excellent customer service from brandy. She was very sweet and helpful. Come see her for all your eye glass needs.

I wen to Stanton Optical for the first time today..I was Pleasantly surprised at the selection of frames For all different price ranges. I Got exactly what I wanted. And the ladies there are so pleasant .I will make that my go to place for glasses. Keep up the good work ladies you're an asset to the company. This Stanton optical is in Yuba City ..Sincerely Diana Caravallo read more

This store sucks. We bought 2 pair of glasses for my husband...$722.00! Within a few months the lens kept popping out of one pair. We took them back and paid $145.00 for repairs. What a crock. And they werent fixed. Then COVID happened and stores were closed or very limited hours where I couldn't get there. When I did get there they basically told me too bad cause the glasses are now out of warranty. And told me because of his lens size we should have bought plastic frames instead of metal. Don't you think they should have told us that when we bought them? Aren't they the experts? Noooo, they don't care and very rude people work at the Yuba City store. The second pair of glasses now has little circles and numbers in the lens. We took them back. didn't do any good! They said those marks are from the laser when the lens were created and should have been removed at that time! Well duhh!! But they weren't! And told us the lens have served their purpose and are now out of warranty! What the hell kind of service is this? Shouldn't they last more than 1.5 years? And shouldn't they fix the lens because of the circles and numbers? calling corporate tomorrow to see what they say. Don't go here. read more

I have been in here a few times and only once got good service. The frames I got give me a terrible headache and they have not been able to fix it. Their prices are EXTREMELY over priced. Go to Milani where you will get much better service and much better prices and extremely better glasses. DO NOT WASTE YOUR MONEY. They do not refund. I only went here cause they were the only place open at the time and needed glasses ASAP cause I was leaving for Mexico the next day and mine were broken. The one star is for the one time I got good service (I know you cannot give zero but one is actually what they deserve). read more