SELLING FAKE FANOLA ON AMAZON!!!I I ordered from salon guys amazon.ca! I bought 3 bottles of fanola no yellow shampoo original and it was all shimmery!!!! I've used the no yellow shampoo for years everyday! It does not have shimmers! And the scent was off, potency was off. I returned it and complained to fanola usa. But obviously they didn't care! "Thank you for your concern. Salon guys is and will be the only authentic distributor in US and Canada" Guess we will need to complain to Fanola Italy! Like wow claiming the fake product "authentic" ?? ---------------- To reply to your feedback, Yes , it is indeed purchased from Salon guys on amazon. It said "Sold by SalonGuys" I have already returned the products back to amazon. I do have the purchasing invoice and amazon order number. but I do not have the bottle number. I've purchased from salon guys through amazon several times. It's not my first order. I already got my refund through amazon as I wasn't going to keep and spend $100 on counterfeits. read more

Do Not Order From Salon Guys!* I ordered 6 salon chairs from salon guys. I noticed immediately that when we get a drip of color or hair product on the arms of the chairs and wipe it off it either leaves a permanent stain on them or totally removes the finish on the metal arms. I called salon guys and spoke with Katelyn, she said she has never heard of this happening before. She spoke to the warehouse ans they suggested I should use some acetone to remove the stains. That did nothing. The arms are supposed to be stainless steel and the chairs are made to be in the salon which should mean you can get a little bit of color on the arms and it should not completely ruin them. This definitely should not be happening at all! I called back and was supposedly was directed to Katelyn's manager. She said this happens all the time and that they can't do anything about it because it is considered "normal wear and tear." They will not issue a refund or help me out in any way. This is happening to brand new salon chairs! The company obviously does not stand behind their product at all. So now I'm stuck with ruined chairs that are costly and it looks horrible! If you want a quality product or if you expect any customer service, do not order from Salon Guys!! Should be zero stars. read more

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The whole team here has always been so good to me and these are just a few reasons why I will always be loyal: -Love their products and how convenient they are! Whenever I need more products they ship them out ASAP for me without any questions since all my information is saved. Saves me so much time and one of the main reasons I will continue to stick around :) thanks Annie for always being so great and helpful, I seriously wouldn't know what to do if you guys weren't around please don't ever leave! -I've taken many hair classes before but I feel like the ones hosted by salon guys are the most organized and thoughtful. They give us coffee, breakfast, lunch, snacks, and then dessert! They even brought us all in n out before, like seriously?! Kudos to them bc most classes would only provide treats or lunch at the most. They're very affordable too, I've actually paid 5xs less but learned 5xs more comparing to all the other classes I've taken. -lastly, they are the only place that carries FANOLA!! The Best product ever! read more

what the heck, Annie! :( I paid + $10 for shipping & handling, yet the bottle comes like this ?! There was a hand written note from Annie, and she thanked me for my purchase. The bottle was clearly broken before it was shipped. the travel could not have done this, considered how it was packed... I paid more than $50 in total for a bottle that arrived like this, and on top of that 1/4 empty?? so unprofessional, never shopping from here again. have to look for another seller that has Fanola No Yellow Shampoo. read more

Salon Guys - ........ seriously? - Cosmetics & Beauty Supply Near Me - Rancho Cordova, California

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Ordered a trolley online and needed it shipped before "Thursday".. the lady I spoke to told me it usually arrives in 5-7 days or ships in 5-7. I requested 2 or 1 day shipping but still the same answer. But I was quite pleased when it arrived at my doorstep today!!! I'm glad they made an effort even tho it was already Thursday! But much sooner than expected! I can use my double locked trolley tomorrow!!! read more

I ordered a Jefferson Barber chair from Salon Guys. It arrived with a broken hydraulic base, obviously I know it wasn't sent to me purposely broken. However your warehouse should check the chairs prior to sending them. So I emailed them and was asked to send a video of it not working, I sent maybe 5 videos because the video I would send would be too long or too short (according to Brittany whom I was emailing with). Super annoying when I literally telling her what was wrong with it (hydraulics wasn't working ie: it wouldn't pump up at all). Finally she gets back to me and says she will have a new base sent to me. Sure ok but I'm not savvy with hardware and power tools, I was sent some really non helpful videos of how to remove the base and put it back on with a power tool I do not own. So I had to hire someone to help do it. I've requested a partial refund and have not received any answer besides they'll send me back $100. $100 is NOT enough for this frustration and hassle. I spent almost $1000 on the chair, so that's insulting. I didn't have it in my budget to pay someone to fix my chair which should've never been broken in the first place. So now I'm short on money and have spend way more than $1000 on this chair. I've had 0 sympathy from Salon Guys either. I'm a business owner, and if a client was unhappy with service I provided them I would do anything and everything to make it right. I would never order from them again after this and don't recommend anyone else does either. read more

I've only purchased the Fanola shampoo and deep conditioner here. Those products are great. Shipping time is as expected. Not bad. Customer service is ok. I've had one annoying experience and the rest have been ok. |17.05.2016 10:57:19 | Cassandra: Hello Linda, my name is Cassandra, how may I help you? | 17.05.2016 10:57:44 | Linda: I'd like to cancel order 1xxxxxxxxxxx. | 17.05.2016 10:58:09 | Cassandra: One moment | 17.05.2016 10:59:41 | Cassandra: The request for cancellation has been put in and will be processed shortly. | 17.05.2016 11:01:55 | Linda: Should I continue to wait for the confirmation? (4 min silence) | 17.05.2016 11:05:58 | Cassandra: You will receive an email when it is cancelled, | 17.05.2016 11:06:06 | Cassandra: That will be received within the next 48 hours. | 17.05.2016 11:06:51 | Linda: Ok. So I can assume that the order will be canceled for sure? I'm planning to place another order for just the Fanola items and want to make sure I don't end up getting 2 orders. (7.5 min silence) | 17.05.2016 11:14:20 | Linda: Hello? | 17.05.2016 11:14:28 | Linda: Can you confirm if the order will for sure be canceled? | 17.05.2016 11:14:44 | Cassandra: The order will be cancelled when it is pulled from the warehouse. | 17.05.2016 11:15:11 | Linda: Is there any chance that the order will not be canceled? | 17.05.2016 11:15:36 | Cassandra: I cannot say either way until the physical is handed to me. At this point, I'm not even sure what she's taking about ... "physical is handed" to her. I'm annoyed and just exit out of the chat. On the other end of the spectrum, Alyssia was awesome. When I received my order, it was missing 2 of the 3 shampoos I ordered, even though the packing slip showed 3 was shipped in the box. She immediately rectified the error with no hassle at all. She even spent time to talk to me about salon purchase discounts which I was not aware of. Excellent service from Alyssia. read more

Salon Guys provides a good selection of necessities coupled with great customer service. -Catalina read more

Helpful, professional, friendly customer service, competitive prices and great selection. My second trip in 3 weeks has been worth the 2 hour drive from the Bay Area. Thank you Alyssia for the help. read more

Had a great experience the past few times I've been here! Aside from the multiple hair workshops I've attended previously, I was able to check out today by the lovely and cheerful employee, Sasha, who assisted and informed me of her recommendation in the Fanola product line. Very prompt and helpful service. read more

Had an amazing time with Sashia at Salon Guys!!! They got me the right product for my pain in the butt Asian hair!! read more

This group is the most deceitful and underhanded company I have ever dealt with in 35 years of business. The misrepresent products and alter notices on their website guidelines after you buy their junk. Their return policy sucks so if you have any doubt that you may be 100% happy with the trash you buy then beware. It will cost you more to ship their junk back then what you pay for it. They do not honor the exchange policy at all.Spend a little more with a better more reputable company and be happy. I made the mistake of dealing with them. Don't you. read more

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This review is way overdue, I have order a few things from here I have been very happy with all my purchases, especially my color bar, One of the best things that I bought for my salon love it thank you salon guys! read more

Salon Guys - Cosmetics & Beauty Supply Near Me - Rancho Cordova, California

my experience with salon guys was off to a great start when I had made a large purchase from them when my salon did a remodal. A large east coast company had refurred me to them when calling in search for a pre fab color bar. Being I'm in California and there a California based company I thought it was a better fit. They buying and receiving of my murchandise was easy and simple. The product came in and was pretty much ready to go and use bring it was already built and simple and just had to mount the top cabinets to the steel brackets that attach to the bottom base cabinet. Well three weeks into having this $4,000. Pre fab cabinet in salon I started to notice the on one side the top cabinet that holds the boxes of hair color was bowing."meaning the bottom section of the cabinet was looking like a bridge" I reached out to them via phone and email. Also sent video and photos of the 3 moth old cabinet falling apart and they all responded back with email stating they would nothing they could do. Being a business owner my self I was very applied that a company would not stand behind there product after 3 weeks. It was very disappointing and be prepared they will make you jump through lopes to just have to express your situation. Not a pleasant experience and wouldn't recommend doing business with them. I would recommend making purchasing on insured card to make your covered because they do not stand behind there product. read more

Salon Guys - Here my$4k 3 week old pre fab cabinet that's falling apart. Bad product - Cosmetics & Beauty Supply Near Me - Rancho Cordova, California

Typically I liked Fanola because the manager that was the rep for our salon was always friendly and went above and beyond to make sure the integrity on the business was kept and I appreciate him for that. However it's rather annoying now to purchase from fanola. One day I made an order over 300 dollars. It took me a couple of days to realize they never ran my card for my purchase, despite receiving my order so I decided to reach out. I called Brendan to bring it to his attention and he saw where the mistake was at and then re ran my card. My card was still never ran and one day a month and a half later my card randomly got ran for and additional $300 when I was paying rent and it made my account over draft. Yes I owed them money, but it should've been taken out the first time I spoke to them. After that experience I asked if I could order and pay cash for my orders, because Brendan often did the salon a solid and made deliveries to us because my boss had a good friendship with fanola and always said nothing but great things. Despite telling Fanola I would rather pay cash upon delivery and being granted permission to do so, within five minutes after texting in my order, my card was ran and over drafted AGAIN even though I told them I had cash and to not run my card, I hadn't made a drop yet. (I have a private bank ## and a business ## that I have to transfer funds back and forth bla bla). When Brendan went on Paternity leave I went into the warehouse to get color on a Tuesday. It says to ring a bell to be helped and so I did. A woman in the office was on her phone, made eye contact with me and then turned her back on me to continue her phone call. Didn't even signal to me that she saw me. I rang the bell two more times and after waiting 15 minutes, I decided to leave. Poor customer service. My last and final complaint about Salon Guys is that they sent out a mass email saying color was on sale from Nov. 1- the end of the year. Instead of 5.99 you could get color for 2.99, awesome steal. I went in a week later and a woman said that the promotion had ended but she would make an exception because they hadn't taken down the flyers about it. I also showed her I just received a flyer that said other wise and I was able to get a killer deal on color honored. However I wanted to order more color and and apparently the company is saying the email we all received was a typo and that they were no longer honoring any of it and was now full price again. If it was a typo (even though it was a very well put together flyer) they should've sent out replacement flyers mentioning they had made a mistake on the timeline of the promotion. My last and final issue with them is they charge license stylists to pay full price for their products like no yellow Shampoo but have it for sell to consumers for less than we actually purchase it with a license. The Fanola industry has really sold out to the public and it's sad because I was really excited about it when I first heard of it. Thanks Brendan for all your help you've been able to offer to me, you are a rep to the company. But the creator himself, I don't seem to care for the way the creator runs his business. read more

Located in sac if your in the area ! Got a free no yellow shampoo with my purchase today ! Love the products ! read more

Jessica is the most helpful person I could ask for! She is so nice and always answers my texts, gives me free products to try, and in general has a great heart! Love my Fanola color and it's such a good price point! Thanks so much Jessica! read more

So happy with my purchase! I received it within a day along with the hand written note and a contact information. Very excited about using this new colorline, so happy that it was so easily accessible since the colorline only ship to Australia. Thank you Salon Guys! read more

Salon Guys - My full order and a hand written letter! Came in 1 day! - Cosmetics & Beauty Supply Near Me - Rancho Cordova, California

BUYER BEWARE. I don't recommend buying from this company, they don't stand behind their products. I purchased a shampoo bowl less than a year ago, a small q tip jar fell inside the bowl and shattered half of it while the jar remained intact. After speaking with Annie she was rude, unhelpful, and told me that this was regular wear and tear for a bowl that was used for 6 months and 3 days a week. I've done hair for over 15 years and I've never had a bowl break. The only option she gave me was buying a new bowl for full price. She also wouldn't let me speak to another associate and said that she was in charge. I would rather buy an entire new shampoo unit than give this company any more of my money. read more

Salon Guys - Damaged product - Cosmetics & Beauty Supply Near Me - Rancho Cordova, California

HORRIBLE! DONT order from this company. Did not have the product I paid 4. I had clients booked based on deliver date. I had no other choice but to take the other chair color they had in stock as I had designed my room around the design of this chair. Delivery date was pushed out numerous times resulting in missed revenue. While in shipping, we had to purchase another chair to accommodate our clients. Since this chair was already in delivery mode I knew I would have to return this chair once delivered. Company was unwilling to help me and TERRIBLE customer service. Now I have to pay shipping + possible restocking fee on an unopened box. This is ridiculous. I will NEVER consider this company again. What a shame. read more

Poor customer service Received trolly cart that cost 250$ to return Drawers fall out Stuck with it read more

I am very happy with my salon equipment from the Salon Guys! They are very easy to work with and if you have any problems they will get right back to you! I worked with Annie she is very nice and responsive. The delivery came on time and the packages were in good shape! I would highly recommend them. read more

Fanola has been a secret weapon of mine in the hair world for some time and of course I was running low during the holidays. Ordered the week of Christmas and it came and the shipment was wrong! Called immediately and got a lovely gal named Sashia whom looked up the order and by the time we were off the phone an email was waiting for me . Sent off a picture of my order with the invoice and the next day my correct order was at the salon . So impressed on how easy and fast the correction was made. Handled so much better than I had expected especially during a holiday season . Love being able to leave a good review even after a first initial disappointment of my order being wrong . This company has my business for many more orders . Thank you thank you . read more

I recently took a color class through Salon Guys at this location. It was definitely more of an application demonstration rather than a product education class. I left knowing nothing more about the color line than before going. It would have been nice if more product knowledge was given. I was very impressed with customer service by the Salon Guys staff. They were all very kind and helpful. Trying to get a hold of someone initially to purchase tickets was a bit difficult, but after talking personally with Brendan, everything was taken care of. Overall it was a good experience and the complimentary lunch an be free products to try was a perk. I would definitely go again. I just hope that next time education will include both line information and technique. read more

Great service! Great prices , Alicia who helped me was patient and really nice ! Thanks guys!

I have been using Salon Guys in Sacramento for about two years now, and I will forever be faithful. I began using Fanola when it first came out and it is my base color and product line. Alyssia is my representative and she is always prompt with responses and orders. Salon guys also have promotions that I take full advantage of. Especially the classes they hold, I have never been disappointed. read more

Visited salon guys today. Great experience, Sasha was a huge helper in getting the products I needed. She was very knowledgeable.

Great customer service! Annie always gets my orders right and makes sure they ship right out! They are super quick and helpful, and all the products work amazing! Best purple shampoo out there!!!! read more

Great products!! Great costumer service!!! I can drive and grab my FANola products in town. Can't get enough. Thank you Crystal foe helping out today... read more

SalonGuys is a hidden gem right here in Sacramento,CA. I was blessed to find them. Our school Highlands community charter school is hosting a first ever beauty pop up shop. Cosmo beauty Academy will be doing hairstyles and haircuts for there graduation. So we reached out to local businesses asking for donations. and they were the first one's to say yes immediately. Jessica, was so sweet and eager to help us with our event. She walked me to her show room asked me what I needed. then she started to tell me about the business and the two brothers who started the company. she introduced me to the brand Fonla and gave me a product knowledge on there products. Then she grabbed a basket and started to load it up with color, developer, shampoo, and some other goodies. She was so cool and the business was so generous I passed there business cards to my cosmetology school so they too can see the brand. so needless to say I will be using them for all my salon needs and I hope you will to. read more

Salon Guys - Cosmetics & Beauty Supply Near Me - Rancho Cordova, California

Salon guys is where I shop for my Fanola color and some styling products which my clients are loving being that their hair feels much healthier and looks it too. Sasha was extremely helpful and friendly which is a plus always. Will continue as a customer here! read more

This was my first time at salon guys I was apprehensive at first. I was greeted by a lovely lady who made me feel really comfortable and helped me out she had great customer service I will be coming back read more

We bought a Shampoo chair from this company. Horrible chair that was very uncomfortable to use. They said it was partial assembly. They lied. Have to put the whole chair together and instructions were awful and were missing the right screws. Company will not work with you at all . Had to return 2 chairs and pay for it $ 260.00 . Then they said I would have to pay a 30% restocking fee. I did not even open 1 of the boxes. DO NOT order anything from salon guys. They sell junk and they don't back it up . read more

Excellent service from the "salon guy " account manager. Love doing business with him. Went to a class there and doing business was a pleasure! Thanks for a great day! read more

Sashia was awesome in helping me out today. Im so in love with the products. Wish they had a scanner to speed up transactions though

I have always loved the color line fanola! The staff is friendly and I really miss seeing our sales rep Brendan!

Have had great customer service the few times I've been here. Great products (Fanola is legit!) and when they have classes the perks are awesome! Hope you guys have more classes this year! read more

Purchased all of my salon supplies here. Staff was very helpful and even placed items on hold this way I would be in and out of the place on time. As a business owner any extra time you can have is much appreciated. read more

They do not stand behind their products!! I ordered a replacement base for a styling chair and as soon as it was put together it did not work properly. I took a video of it and waited a couple weeks so see if it improved once it was "broke in" some. It didn't so I called and sent the video. After 3 days of endless emails and phone calls I got an email saying sorry we can't help you. I've spent over 10k in products from them yet the minute you need assistance they are unwilling to help. I really wish I would have know this before doing business with them!! Thankfully it was only a base and not something much more expensive. read more

I purchased the Fanola No Yellow shampoo! that's stuff is amazing. Love this place and love that it is sac, so convenient so no shipping. Customer service was great, very fast and very helpful. Will definitely going back for more! read more