I've now worked with them twice and have been happy with my experience each time. They cleaned the…read morecarpets, rugs, and sofas. Scheduling was super easy; they're very responsive over email. The team arrived when promised, finished within the expected completion time window, and did an excellent job. Will definitely work with them again.

Service was quite good. The crew arrived on time and did fantastic work. Price was fair…read more We had a problem though - the cleaning agent they used gave me an allergic reaction and I couldn't re-enter my place for over a day. They were very gracious and sent the crew back to rinse the carpet and 2 days later I could enter without an allergic reaction. Well handled but not without problems. I suspect most folks won't have allergic reactions.

Rug Masters did an excellent cleaning on my carpets. They look like new and pickup and delivery…read morewere was very timely. I highly recommend them.

I was tasked with finding a company to clean my parents' old Chinese rug, which they had purchased…read moremany years ago. Unfortunately, mold had begun growing on the surface of the fibers in an area where a couch had been sitting, so we knew the rug needed professional cleaning. From the start, communication with Rug Masters was excellent. I received a very competitive price quote, responses were prompt, and the turnaround time worked well for us. Jay arrived on June 2nd, right on schedule, to pick up the wool rug. After inspecting it, he discovered moth damage, which increased the cost for cleaning and restoration of the 9' x 12' rug from $480 to $600. Even with the additional repairs, his quote was still the best among the companies I contacted, and it included both pickup and delivery. The rug was returned to us on June 27th, and we were extremely impressed and satisfied with the results. The colors were vibrant, the mold spots and spores were completely gone, and the moth-damaged areas had been expertly repaired. The rug looked immaculate and beautifully restored. We are very pleased with both the quality of the work and the customer service. We would not hesitate to use this company again and highly recommend them!

Rolando did an amazing job cleaning the carpets in my rental unit…read more All the stains were removed, leaving 10+ yr. old carpet looking like new. He was able to work conscientiously with the cat who was following him around. Very professional, friendly and considerate. Job well done! I will definitely use them again in the future.

An amazing company. Reliable, on time, professional, quick response and does beautiful work. I am a…read moredesigner and have used them many times.

Absolutely spectacular! I've lived in my house eight years. I've never seen it so clean. I'm very…read moregrateful for the attention to detail. Even our vents and ceiling light fixtures were cleaned. I also did not realize I left high value jewelry on a table top. I'm so appreciative of the honesty and integrity of the staff. I signed up for a every four week service. Definitely looking forward to the next one!

Very mediocre "deep clean". Terrible customer service. Then they charged me full price after…read morecanceling. Do not trust these guys. Update: It should not matter when the feedback comes, especially when you sign up for recurring service. You didn't clean the freezer, which I spent over an hour cleaning myself. When the next service reminder came, I sent my feedback and then and you basically questioned whether what I said was true. That's not how you treat people. You believe them. I can forgive mistakes. I cannot forgive being treated like a liar.

Seriously-- the best team of carpet cleaners ever…read more Kind, honest, and professional. This is the second time we have used them and we are just as happy as the first time!!! They do GREAT work!!

Great customer service and great results! Good communication too!! Would recommend for sureread more

I had an outstanding experience with Sam at Rose Oriental Rugs. From the moment he picked up my…read morerug, he took the time to educate me about its quality and construction and explained what I could realistically expect from the cleaning process. I really appreciated his honesty and expertise from the very beginning. The price included pickup and delivery, and when he returned the rug, he even rolled it out and helped place it in my room. My rug looks and feels amazing! It was hand-cleaned using vegetable-based cleaners, and the sides were beautifully mended by hand. The craftsmanship and attention to detail are exceptional. If you're looking for someone who is knowledgeable, honest, and truly takes pride in their work, I highly recommend Sam and Rose Oriental Rugs. I would happily use his services again in the future and highly recommend him to anyone looking for expert care and restoration of their Oriental rugs.

Very fine work. Took a few months, but he did tell me he was backed up with jobs. Super nice people.read more

Really happy with Tony's Carpet Cleaning. Communication was great from the start, clear and…read moreresponsive, with no chasing them down for updates. Pricing was fair and there were no surprise fees once the job was done. I called and they were able to schedule me for the very next day at 9am, which was a huge plus. The crew worked fast but didn't cut corners. My carpets look clean, almost like new. Would definitely use them again and recommend to anyone looking for a reliable carpet cleaning service in San Francisco.

Tony was great - super responsive, did a great job cleaning my couch, and made sure the job was…read morefully done. Thank you!

Boris is awesome. Punctual, transparent in communication and his carpet cleaning is top quality. If…read moreyou're in the San Francisco Bay Area, I couldn't recommend enough.

I can't say enough about Boris. I have used other carpet cleaners in the past and they were good…read moreenough. But when I found Boris Carpet Cleaning and used him for the first time, I was really pleased. Boris was easy to work with, from scheduling an appointment to the finished job. He's reliable from start to finish. His prices are fair and I've hired him for all my carpet cleaning needs for the past few years now. I won't use anyone else again! Thumbs up!

Augustine came to clean my new apartment and spent nearly 4 hours doing one of the best and…read morethorough deep cleanings I've ever seen done. 15/10 would recommend him and his crew. I'll be using them regularly moving forward!

Excellent service, did a great job on the carpets and stairs. Very thorough carpets all look great…read more Would definitely call again.

Alexs is the best. This is probably my 5th time using his carpet cleaning service…read more Easy scheduling, fair pricing, and pleasant employee. Thank you

The response Alex gave is not accurate. After he wrote me his assumptions I wrote back and called…read moreseveral times . There was zero request to move furniture as a matter of fact there was zero moving of furniture as repairs were made to the house and everything was packed up. I even sent photos of this. And regarding the price he was also mistaken as there were two trips and he would have been paid twice. I'm not trying to split hairs but since Alex wrote this explanation I am ensuring clarity. I also wrote several texts clarifying his misunderstanding and called. He didn't respond at all. Instead I found an alternative who was happy to the work. Alex did indeed dismiss and degrade his colleague. This person is not responding with accuracy. See text below