Manicure. Horrible manicurist. Every technician not working had their head buried in a phone with a mask hanging beneath their nose. [[HIGHLIGHT]]No one makes eye contact.[[ENDHIGHLIGHT]] rude read more

Is it me, or did the prices just go up? $50 for a basic pedicure! I don't need all the creams and plastic wrap- SMH Just the normal pedicure is just fine. [[HIGHLIGHT]]At the end, when I asked if they had a fast-drying top coat ( I would be happy to pay for that), I was TOLD to go sit for 5 minutes.[[ENDHIGHLIGHT]] Time to look for a different nail salon- P.S. A bottle of Dazzle Dry should be used, not OPI old crappy top coat. read more

I absolutely love this place and have been a loyal customer for years. [[HIGHLIGHT]]I come regularly for manicures and pedicures, and the staff is always incredibly kind and welcoming.[[ENDHIGHLIGHT]] I'm often there close to closing time and consistently see them thoroughly cleaning every inch of the space before the night ends, which really speaks to their standards. They also offer a great loyalty program that's completely hassle-free--everything is tracked through an online account, and you earn credits toward future services automatically. read more

go elsewhere. expensive and DIRTY. Nail tech used filthy nail files, I asked for rubbing alcohol after she was done. No hand massage, you're just processed through. $25 and I didn't even get polish. They ask for cash only tip... if only my job worked that way! read more

During a brow wax they removed half of one brow. [[HIGHLIGHT]]I couldn't get out of there fast enough.[[ENDHIGHLIGHT]] Won't be returning.

Unsanitary and untrained staff. Walked in for a basic mani. I was in and out in 10 min. [[HIGHLIGHT]]Tech was rude and wanted no part of providing nail service.[[ENDHIGHLIGHT]] She filed my nails, never soaked them or cleaned underneath, never used any cream/oil to soften cuticles. Used a dirty nail file to push my cuticles back and proceeded to cut them causing cuts, nicks and bleeding all over my nail bed. I told receptionist I was not happy and to refund my card she said she would. I called back 2 days later and charge still has not been removed. [[HIGHLIGHT]]Was told owner would contact me and never did.[[ENDHIGHLIGHT]] Avoid this salon at all costs. There's a reason it has the rating it does and was able to walk in last min on a Saturday afternoon to an empty salon. read more

Star nails of Newport and Middletown are a great example of rudeness, poor quality, disinterest and worst yet unsanitary conditions! The owners don't care, and the general nasty culture/attitude is prevalent amongst all technicians I agree with all the negative reviews I've seen. [[HIGHLIGHT]]Never a smile and never any interest in customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Impossible to discuss customer requests /complaints due to very little English spoken in the salon.[[ENDHIGHLIGHT]] If you watch closely you will see highly unsanitary use of tools, materials etc. I know of a couple of infections gotten there as well. Stay away! read more

This nail salon is absolute trash. Don't go here your pedicure will end up like this and you'll end up having to go to the doctor. The owner of these salons thinks it's acceptable to NOT give a refund. My foot was in pain for days afterwards. Disgusting, pathetic and will never step foot in here again after this poor customer service. If you think it's ok for someone to receive treatment like this you should not be running a business read more

Star Nails & Spa - Feet - Nail Salons Near Me - Newport, Rhode Island

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The WORST gel pedicure of my life! As I sit here at home and my $50 gel pedicure is coming off after 6 hours I'm furious!!! The service was with an attitude and the pedicure was the worst feet washing of my life. Waste of money I'll NEVER come back here! Now after paying $50 to get my feet washed I need to go get them done at a real nail salon and spend more money! DO NOT GO HERE. Not 1 smile, not 1 welcoming face nothing! We came in a group of 4 for a birthday. We made the appointment 2 weeks ago but felt Like we were burdening this business with our money. read more

Star Nails & Spa - Nail Salons Near Me - Newport, Rhode Island

I had a great experience at the salon. Joshua gave me a pedicure and manicure. I highly recommend him. He has such a relaxing touch. It's a gift. Although they charge more than what I pay at home, this is Newport on Bellevue in the middle of summer so I think their price is okay. read more

Came in for a mani-pedi and was told to wait up to 15 minutes, which is totally cool and normal. So I pick out a color and wait. Meanwhile a couple of other girls come in and ask for pedicures. They're told to wait 15 minutes but then two minutes later are called back for their pedicures. Meanwhile, 25 minutes after I came in, I'm still sitting there waiting. Finally I'm told to sit in a manicure seat and someone comes to take care of me, but then I'm told the colOr I picked out is "long lasting" and will cost me an extra $5 to use. That was enough for me to decide I'd be better off spending my money elsewhere. read more

I will NEVER go here again. I actually left the nail salon pretty angry. The lady tried to scam me in the beginning, listing off all these up charges then told me its $10 extra for the shape in the picture i showed her. It was literally just round. I said what? I then showed her the price on the app. After doing my red dip, all the powder got all over my fingers. Instead of having me wash them, she massaged the lotion into my hands with the red powder. She then says "you're all set" as my finger's are COVERED in red powder. I then go over to the sink to scrub. Some of which I could not get off. One nail is much longer than the others. This lady did not give a crap about doing my nails. They look terrible!!! The "massages" should be eliminated because they are awful- just rubbing a plastic bag on you for 3 minutes- no pressure or structure to the massage. I used to go here all the time. Never again. **the last picture is what I showed her that she tried to tell me is an up charge for the shape** read more

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If you're looking for a good place to get a full set of poly gel nails come here! I've been going to this nail salon for about 2 years now and they NEVER disappoint. During covid when businesses started opening back up I was a bit skeptical about going out and getting my nails done but when I got there they followed all the guidelines. Extremely cleanly and made me feel very comfortable with the spacing between other customers. I recommend this place to all my friends and they all love it too. read more

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Wish I could give zero stars!! HORRIBLE EXPERIENCE AND WAY OVERPRICED!! Went in for dip powder manicure with tips and the guy I had did an awful job!! It's an extra $15 to have almond shaped nails which no one told me until after they did the shaping and no base coat for powder done at all! Three of my nails broke within a DAY of getting them done! Worst experience ever and Im never going back again. Employees were extremely rude and constantly on phones. It was a huge waste of $80 and I cannot believe it was $80 for a MANICURE! Save your money and go somewhere else! ANYWHERE read more

I loathe getting my nails done at Star Nails. It doesn't even deserve the 1 star. The technicians and desk workers are indifferent and insolent to the point of being incredibly rude. They never greet you or ask you how you want your nails done (like clipping, shaping or cutting cuticles). The only thing going for it is the convenience. It used to be very clean and now that the pandemic is over, it seems like they don't try very hard to keep the area and the nail toolkits clean. Gina and the men are the worst but in 5 years, I've never left there in a good mood. Somebody with excellent customer service skills should definitely open a nail salon or day spa in Newport and turn this place on its ear! read more

I want to love this place. It's convenient, nice setting, clean, but the staff seems miserable. The work is very inconsistent. They never say thank you. When you give them a tip. Not sure I'll be returning. read more

I love coming to Newport and this is one reason! I love how Star Nails always does a great job! I wish I could take them back home! They always do a great job! read more

Star Nails & Spa - Great Dip - Nail Salons Near Me - Newport, Rhode Island

It took me a long time to find an affordable nail place in newport that actually does a good job. Mia was amazing! I got a UV gel fill here and I love it. Thanks! read more

I had a terrible experience here. No one was friendly and they treated my requests (color, design, shape, etc) like a joke and acted like I was high maintenance for simple requests. They literally laughed in my face multiple times. They kept saying that they didn't have time to do things when they took my appointment two hours before close. They were so eager to leave that even 30 minutes before close they were already mopping around my chair. They severely up charged me $28 for a simple French tip design. I never go to this place and I only came in for a promotion they were having, and I will never come again. read more

I normally have a great experience at all other star nails locations. Went in after Christmas. Tech was rushing. Use the callas remover and some got onto the bag and on the top of my foot. Told her it was burning and she said it was probably from my sock and boot when I walked in and continued to rush through. Did not take responsibility for the chemical burn that happened because of their products. Now I have a nasty, unattractive scar. Not to mention, I walked out of there paying an insane amount of money for a basic manicure and pedicure. read more

Star Nails & Spa - Nail Salons Near Me - Newport, Rhode Island

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I'm only giving them them "generous" 3 stars because they seem to be super clean and you get a 3 minute neck massage after a pedi. I feel like it was a rat race here! Melody did my pedicure and I was in and out of here in no time. I mean no time to relax here! I got snapped at by her over and over. If I didn't have my feet exactly where she wanted them she'd raise her voice at me. I felt like a child. When she put on my shoes I asked her to buckle the buckle on the first hole. She buckled the last hole and I moved the buckle. I got snapped at - she said, "no that's the last hole, I had it on the first one". Jesus! Really!! They won't get your dead skin off the bottom of your feet here. Seriously. I hear you have to pay extra! What???? They scrub for 30 seconds. Isn't that one of the MAJOR reasons you come for a pedi? What are you paying $30? To paint, file and trim your cuticles? I can do that at at home! If you are in a hurry definitely come here! If you need more attention try another place or pay the extra up charges. read more

I don't recommend this salon for the Dip manicure. I paid $45.00 for 5 of my nails to break in 4 days. Unacceptable. I called the salon to see if they could do anything for me such as a gift card or anything because i do not live local to there. I called twice and both times they said they would call me back and never did I ended up going to my usual salon 4 days after being at star nails and spa to get my 3 nails fixed that broke first, then the other 2 nails broke the next day. Spending that kind of money on manicures should be done right and not with cheap product. read more

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I don't think that one star is low enough. I paid $70 dollars for a dip manicure and when it was first done I thought my nails looked really good and that this would become my new nail spot. But.. not 24 hours later one of my nails had chipped completely off and a few days after a couple of them were almost gone. Not only was the dip gone, my nails underneath were ruined and completely ripped up. When I called to ask what could be done they had a poor attitude and told us we could come in to fix them but no refund was possible. Will not be going back. read more

Booked an appointment online three days prior. When I show up at the appointment time, they say they cannot accommodate me because the system only booked a 30 minute time slot or for my service, which will take them 60 minutes. Despite the system issue, they still cannot accommodate me. Messed up my whole schedule. read more

Got a fantastic pedicure and dip nails Very thorough job and they finished with a neck and shoulders massage Clean salon great service Here on vacation I'd definitely come back read more

I have been here on and off for 4 years. not consistent in great service but my last visit last week - I got a guy to do my pedicure. He was so nice and im 8 months pregnant - his massage was everything to me. He knew exactly where not to massage (between ankle and heel can cause contractions) so he told me that and did a great job, i was in heaven! He also told me my son would be born in the year of the dog, great conversation. Nails were done very well and my massage while my nails dried also - heaven. He was very nice and patient. I was also able to make an appt online a few hours before which was great! parking right outside the location. Looking forward to going back to this place. Classic pedicure that includes 2 massages is $30. read more

The other week I got extensions at Star Nails on Bellevue and one of my nails broke the day after I got them done. After getting the one fixed the next day, 4 more nails proceeded to break within 6 days after getting them done. I went again and made sure I had a different nail tech and she didn't push back my cuticles, file off my dead skin, or use cuticle oil and my nails look grown out after just having them done. I have been a loyal customer for years but I will definitely be taking my business elsewhere. read more

Star Nails & Spa - Broken extensions - Nail Salons Near Me - Newport, Rhode Island

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We are visiting from out the of town and a local friend recommended this location. I was a bit reluctant since the reviews were so so but we had a great experience. I would definitely come back again. read more

Walked in to get a gel manicure, was a nice clean facility. Had a great variety of polish colors and services. I've only had these for a few days, but they look great. The prices were reasonable and service was quick for someone as busy as me. Oh they also wax coat your hands, a nice added touch. read more

Sad to report the massage chairs are GONE and have been replaced with literally the most uncomfortable upright rigid stadium seating. So sad because this was my favorite place. Definitely won't be back for a pedicure and I'm sure many others won't as well. read more

I was visiting Newport for a few days and was desperate for a no chip manicure and pedicure. Nana delivered with a gorgeous French manicure with a white base. I was very surprised & impressed with the options for pedicure - I went with the eucalyptus pedicure which felt like a steamed facial on your legs and feet. It was absolutely amazing. I would recommend this nail salon for the area - prices and skill set are 5 stars! read more

Star Nails & Spa - No chip/Gel white on white French manicure - completed by Nana - Nail Salons Near Me - Newport, Rhode Island

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Very disappointed. The manicure and pedicure developed bubbles right away. Don't spent your money here since they seem not to have any quality control and probably you could get the same results at home. read more

Star Nails & Spa - The manicure and pedicure developed bubbles. Minus well had done it at home... very disappointed. - Nail Salons Near Me - Newport, Rhode Island

I have been going here for years and 85% of the time have been happen, the 15% comes in the summer when the tourists ruin everything! I am sad because the massage chairs are gone! That is almost the whole reason to get a pedicure. I now have to find a new place so sad! read more

Five star service from Anthony on my pedicure. He is excellent at what he does and also very skilled at the massage and hot stones. This is the best place I've been to have a pedicure. The manager did my manicure and was also very good. My back and neck massage was excellent. Definitely worth every penny. read more

I came here to get my wedding nails done, because it was the only place I could find that was open on a Sunday. I had little time, so instead of getting a new set with white tips, I asked for a fill with white gel polish. Usually a fill takes about 45mins where I go in San Diego. I was still getting the fill an hour and a half later... At this point I had other things to so to start getting ready and it made my whole day run late. I was having a wedding, so my phone was going off non stop with texts.. Usually its not a big deal if I use my hand thats free, to type with, and give my other hand when asked(keeping that hand still and relaxed like they need it to be of course). I was being polite, and giving him the hand he needed, although Every Time I used my phone, the guy would shake his head and yank my hand really hard. He kept rolling his eyes at me, and was rude, and when I asked about the process in which they do a fill... he got up and left. Its the weirdest thing ever. Ive been to so many nail places in my life but never had I experienced this. Instead of using powder and a brush, they dip your hand in a powder, than they put about 3 layers of super glue on. What the ?!?! Than Step one and repeat. My nails are made up with about 90% superglue. Im sorry but that is just weird. They look terrible, and it doesn't seem healthy. Anyway a different lady took the guys place, because he was being so rude, and she finished my fill and gel paint. After just 1 day, the gel was already chipping off my fingers. Perfect for my Wedding right? Well I didn't have time to go anywhere else to get it fixed, so I just dealt with it. I only gave this place 1star because they gave a nice little included massage at the end. If I could give it a zero I would. read more

Star Nails & Spa - $30 Gel paint chipping after 1 day. - Nail Salons Near Me - Newport, Rhode Island

Very nice and clean salon. Employees were friendly and accommodating. I paid $79 for a spa pedicure and the 20 minute included massage was basically non-existent. The employee set the timer and lightly grazed my feet, ankles, and calves for 20 minutes. It was honestly insulting as he put it no effort whatsoever. He spent the entire 20 minutes chatting with colleagues and did not ask how the massage was once. Will never return. What a waste of $79 and the tip I gave him. Go somewhere else. Do not waste your money here. Very disappointing. read more

I asked for a fill, mentioned I had acrylic with gel polish. During fill, under UV lights, I was burned. Salon receptionist Linda said it always burns the 1st time with UV nails. What is UV nails? Come to find out they do not use acrylic, never informed me of this or that they were using UV or that it burns. No apology either. read more

Best pedicure I have ever had! $45 includes so much! I liked that they set a timer for the 10 minute massage. I feel so many places short change you on the massage part. I also loved the nice little shoulder massage while my nails dried. Amazing! Thank you! read more

I live in Newport year round and live two blocks from this place. In the winter the service and quality is outstanding. This goes completely out the window after Memorial Day. They take too many walk-ins so that even if you have an appointment you have to wait way too long. They take huge weddings, tourists off the street, instead of keeping their year round steady customers happy. May have to go elsewhere until Labor Day when they will be happy to see the people who keep them going during the winter. read more

I've been here a couple of times and the real problem happened when I needed a new set of gel nails. The first guy passed me off to someone who supposedly could do it. After one coat of gel I was "done" and sent on my way. After one week two nails broke. I won't be going back. If you advertise gel nails than have someone staffed at all times who can do them right. read more