I've been here many times and I wish could share the same excitement as my yelping buddies. I have had multiple poor experiences at this Starbucks. A few months ago, I was overcharged and didn't realize it until after I left. This time, it wasn't quite the experience you'd expect. The barista was very distracted or, "out of it." I ordered a venti and she handed me a tall and charged me $5.36. Humm... What's going on here? I explained what I ordered and she re-made my drink but had caramel all over the cup. A little off. read more

This Starbucks isn't the greatest. There's one employee who is always rude and does not seem interested in providing great customer service. My coffee is NEVER right. I get the same vanilla coffee with extra cream all the time and it is NEVER right. read more

I've only gone through the drive through but so far so good. Overall good service and you're in and out without having too long a wait in the morning. The only gripe I had was I ordered a chocolate croissant and they gave me a regular one but hey people make mistakes, now I know to check my order before leaving the window. read more

my sister in law just went there to buy some green tea lattes and the barista was extremely rude and answering with attitude, making a big deal about her asking for the green tea lattes unsweetened. She made her feel bad saying they never sweetened them (which I know they do because every time I get them the barista always gives me that option) I wish I could have been there to complain, this seriously makes me very upset. I don't know what this girls problem is but you can't be in customer service with that attitude. My sister in law didn't get her name, she was working the drive through. I'm sure not everyone working there is like that but things like this really piss me off. read more

I have been there for coffee a couple of times. The barristas are super ftiendly, and orders are always right. They have food if you need a snack, comfortable lunge chairs, small tables, large tsbles, tall tables, outside tables, so anyone can find something that they like. read more

Good location - close to 355/290 exits, movie theater, some shopping and restaurants.

I am just so pleased with the professionalism that the employees and managers have here. They are very honest and know how to rectify a situation which would otherwise be irritating to a customer. They are just great! I am so glad to have a business here in Addison where this now gets to be my go-to Starbucks. Stephanie and Haley, you guys are awesome. Keep it up! read more

Placed an online order for Starbucks. Came to pick it up and they all looked at me weird. I still handed a tip, girl looked at the bill and raised her brows at me and turned her back. No thank you, have a great day, nothing. Idk what I feel about that. They still made my drink as awesome as it should be tho. read more

Good service but have given me the wrong coffee a few times, though they immediately change it out.

Worst experience at a Starbucks ever. It took 20 minutes to get through the drive thru and there wasn't even a line inside! There's no excuse for this kind of incompetency. read more

I've been here twice as a walk-in and I think the service is way to slow it seems like the Barista and cashiers are more interested in chatting with each other then serving their customers, whats makes this more frustrating is that both times it wasn't that busy. read more

Fast service, that's what I like. The staff is also very friendly, Amanda knows her Coffee! My first stop in the morning, A - OK!

This Starbucks is one of the cleanest Starbucks I have ever been to. I've been going here since they opened and have been to various Starbucks all over the Chicagoland area, United States, and the world. Additionally, the staff is friendly and helpful. But overall, cleanliness in any food establishment is key to me and this Starbucks has that! read more

We got coffee before the movie but the lid wasn't shut well or defect lid? so he spelt on his pants Coffee was good as always but we weren't happy about this read more

I give a 4 because it's a Starbucks. But I also only give it a 4 because I've had my drink messed up many times here and for different reasons. I drink hot chocolate. A no brainer drink. I can't drink coffee for several reasons. So when I take a sip and its coffee I could get sick. I've also had my cup feel like it barely has anything in it. Depending on the barista at the time, sometimes the cup is heavy and full and sometimes it feels lopsided and bottom heavy because the top is ALL foam or whipped cream. They could do better. read more

I would go 2-3 days a week after high school and Nicole would already know what i wanted -chai spice latte they were always nice and the place was very comfy to do homework or just to hang out with your friends read more

I've been coming here before work for the last 1.5 years or so. Not every single day, but pretty often... 3-5x a week, I'd say. Also, let me state that I am a former Starbucks employee (I quit January 2014). Let me start off with this: the staff there, they're pretty nice. Sometimes, they'll walk by when I'm standing at the POS, and they'll just be chatting and laughing with each other. Not the most annoying, but it's not that nice to ignore your customer. I mean, as a ex-Sbux employee, I understand there are daily tasks at hand, and I don't walk in during a rush, which means, those daily tasks are being done while I walk in. However, a simple, "I'll be right with you!" never hurt anyone? Also, there are a few people who work on bar when I go in that make me not want to purchase a hot espresso drink. Why? It's one fold, pretty much - they do not aerate the milk when they make the drinks. The milk is SCREECHING literally. I couldn't take it once and I asked the barista to PLEASE AERATE MY MILK MORE. I do not understand why they cannot follow THE one step that makes the milk velvety smooth. It doesn't really even take long at all. Like I said, the staff is pretty friendly, they just can't seem to make an hot espresso drink correctly. When I worked at Sbux, I never understood why customers came in defensive and in a bad mood when ordering, but now, as a customer, I totally understand. I'm paying Sbux to make a Sbux-standard drink, and let me tell you, it's not the cheapest thing in the world, but I go in for the experience and because I don't have the means to make my own latte at home, but when the baristas butcher that by butchering Latte 101: Aerating milk properly, then I will not be a pleasant customer. I mean, when you train, you watch like 15 videos on just aerating milk and the importance of it and what it SHOULD NOT sound like: screeching. Never have I ever written a review as extensive as this one (maybe I've only written a few other ones at this point) but I thought it was needed. I'm sorry I couldn't hop on board with everyone else's 5 star comments. I kept 2 stars, because of the friendliness of the staff. read more

Who are these baristas? Coffee angels from heaven? What is it about this location, that draws me in with its...coffee magic? No matter where I am whether I'm in the city, or working by the airport or doing errands north of Addison I always say "Wait till we're in Addison and we'll go to the Starbucks on Lake St." The allure of knowing I'll drinketh of the perfect cup of joe draws me in. Like an addictive coffee fanatic I will only come here, as this place is THEE COFFEE CONNECT. Chai Latte? No problem, they'll whip that up and blow your mind with the perfect blend of sweet and spice. Want a Panini? No problem. They'll whip up a perfect quick meal that rivals nearby restaurants. In the mood for a caramel macchiato? No problem. They'll whip that up with the perfect punch of "wake me up" caffeine and touch of sweet caramel. How do they do it? I've never had a bad trip-er I mean bad coffee here. Ever. In three years. I've never been treated badly here either. Never had to wait long. Come to think of it, the store is never dirty either. This store is ,dare I say, perfect? They've set the bar so high though I can't go to any other starbucks since I get so disappointed and end up throwing my coffee away. (Yes $4 down the toilet, just like that). If you want to know what every Starbucks should be about , go here. But I warn you, you'll never be able to walk away from this place. read more

Came here planning to do some work for about an hour before meeting a friend for dinner. While my coffee order was correct, the staff there were unbelievably loud and their language was profane at times. Yelling back and forth to each other because it was "getting dead". After about 30 minutes, I left to go to Panera. read more

I have been coming to this Starbucks for years and quite frankly the customer service has gone down completely. The quality and the accuracy of my orders have gone down as well. It's disappointing to see this happen, hopefully changes will be made soon. read more

This review is not a reflection on some of the excellent Baristas at this location like Paul, Dominick, Sergio or Vince for example, but rather on Starbucks latest price increase. Beware of the price increase squeezed into their ICED COFFEE and ICED TEA DRINKS effective 11-10-15. There is a 10% increase on a Trenta sized, Plain, Unsweetened ICED TEA. What was normally $3.19 including TAX is now $3.48 not including a tip. Menu Boards inside and on the drive-thru menu do NOT show a plain iced tea price so unless one goes there regularly, the price increase could go unnoticed. Price increased on their smaller sizes as well. Not all drinks were affected--mainly the iced coffee and the iced tea. Obviously, this was a corporate decision and not the Addison store's fault. This adds up if you are a daily patron like myself. Therefore, Starbucks will be losing business with me. The only way to benefit on this one is to order inside, sit a while and drink, then get a refill and leave.....unless they decide to deny refills on their coffee and tea next! read more

Super disappointed. Walked in, made my order, and was told the promotion coupon I had was not valid when my friends used it yesterday and other locations took it just fine. The manager himself didnt even try to make me happy (as I was very unhappy when he told me the news) and he made me feel like a criminal saying there are a lot of fake coupons out there. I got it through what I have seen as a legit website on facebook...whether it is real or not you should never make your customers feel like never come back again!!! read more

Go here multiple times a day between my husband and I.... Lately drinks have been horrible! Not consistent, not good. Staff is very friendly.... But a $5-6 drink should be close to perfect for the money we spend there! read more

Nice friendly people get your order right every time and do it with a smile not like the Starbucks in Itasca I will no longer go to because of a certain very rude employee named SEAN.....talked to corp office about him and district office they must not care about their customers but this Starbucks in Addison does...... read more

This is the most courteous .friendly. cleanest starbucks I go to. The staff is very accurate and I do not have to wait at the drive thru for long periods of time.They always remember my drink and food chooses, read more

One of the nicer and cleaner Starbucks and the staff is friendly too. Please bring back Vanilla Spice Latte.

The staff at this starbucks is super friendly but when i order a venti the cup is only filled to about grande size. and when I order grande it's only filled to tall size. it's annoying and only happens to me at this location. read more