Used the drive thru and had a great experience! My drink was made correctly and fast! I used a gift card and paid the difference. My barista was very nice. She also asked if I wanted a straw and I forgot to ask for one. So I appreciated that! I would come back. I like this plaza with the other stores nearby too (like Panda Express and Meijer). read more

First time visit Big parking lot Clean and quiet Fast, friendly service Highly recommend read more

Starbucks - Coffee & Tea Near Me - Ann Arbor, Michigan

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I almost always have an amazing experience at the Starbucks. Almost all the employees in the drive-through are so kind welcoming and sweet. Most the time if I get a specialty coffee, I'm having a bad day and it's always nice to have a kind smile when they hand you the beverage. I've had really excellent service when it comes to ordering coffees with allergens also . They are able to take care of my order and make it in a safe way in a separate blender. Thank you so much for a great store Starbucks ! read more

I got. triple espresso drink, every Starbucks I go to never fills it all the way up and always leave a big empty spot. but this Starbucks will fill it all the way up for you. read more

Did the drive thru. Gal was extremely courteous and coffee was hot and sandwich was too. Great experience.

I spent $10 on a mocha and breakfast sandwich. Ate inside and there was a big sign that said free refills so I asked the pretty young girl with long dark hair for a little more coffee and she was a royal bitch!! Told me it's only for plain coffee even though there was a pic of a mocha on the sign. I said all I wanted was a little plain coffee warmup and she gave me a really hard time and walked away. Talk about false advertising!! She should be fired! read more

This place is always sooo fast i love this one thank you to the workers here are so fast. The food good too!

Recently I have come in and gotten a strawberry acai with lemonade and they have never been like this before. Usually they are pink and full of flavor. I have come in and they have been clear and bland the last 3 times I have come! When I am paying $6-7 for a drink I expect it to be what I payed for. I am not enjoying my drinks and this has happened to multiple people! Please do better! read more

Veryy slow (inside), and it wasn't crowded. Not sure what the issue was. Perhaps they struggle to manage drive thru and inside at the same time. read more

Very slow . The blonde guy manger is very rude . They literally have you pay for water !!!

This is my back-up location when the one on Ann Arbor-Saline Rd closes in-door dining for some reason, they shut off their online ordering or I'm on this side of town. Typically the drive-thru line is super long, so would recommend you either mobile order or walk in. I never had issues with walking in, granted I only order coffee to go. Recently, I have noticed the lines are longer than usual, this means more folks are coming out of their homes :) However, as far as I've noticed, this has not impacted the order process for walk-in customers. The lines moved quickly. Even though this place is bit out of my way, I may end up switching to this location as the one on A2-Saline has gotten worse over time. read more

I have been here before when visiting Ann Arbor. It was pretty chaotic here on a Saturday morning and though my drink was fine, it was a bit of trouble getting it and one barista did not know who was working on it. So many baristas, hard to work as a team and did not seem to know each other by name? But nothing we wanted was out of stock and when back in town, if this on the way to something specific we would stop here again. In Ann Arbor, the stores are fairly far flung. read more

This location is the one I most frequently visit in Ann Arbor, mostly because it's convenient with the drive thru and over by the Mejier and Lowe's I often frequent. Everyone is always super kind whenever I visit. The other day I came by and they were out of several drinks due to pandemic shortages (TOTALLY VALID and not their fault!) and the cashier helped me pick a drink they did have in stock based on the other items I like. Very nice! And now I highly recommend the Strawberry Acai refresher, which I probably wouldn't have tried since I have my regular beverage I rarely deviate from. read more

i've noticed that the drinks have been more watery and not the best. they don't taste that good and when i come to my favorite place to get a good drink i expect to the drinks to taste as they should. read more

So disorganized. I know they get busy, but every time I do a mobile order and it's never ready within the 20 mins I've allotted myself. I've had to walk out so many times and never leave with my full order. read more

I went inside to order my drink as the drive thru was to the main road. I waited over 20 minutes for my drink inside. They told the people waiting inside their first priority is drive thru and pick up orders. I was being patient but waiting that long inside was ridiculous. read more

Tried this location twice about a year apart. TERRIBLE both times. Worth your time to drive somewhere out of your way... you will still get your drink faster. Waited 30 minutes for an inside order both times and we were the only patrons inside. To top it off, one out of the 2 drinks ordered wasn't correct. Only other people inside the seating area were off duty (?) employees. Bathrooms and inside were ok. If you have to stop here, which I do not advise, at least do the drive through for a better shot at timing. read more

I am generally a Starbucks fan and always like their dark roast when I need a cup of joe while on the road. This location was relatively new when I visited. It is situated in a perfect spot beside Meijer and fills a "java void" in the area. It is unfortunate that it did not exist when I worked in Scio Twp. (a mile or so down the road). My visit to this newly-opened establishment was uneventful. I read the reviews about the sub-par service and I can only say that I must have been lucky. I just needed a pour-over and I had no delays in ordering or in receiving my coffee in a timely fashion when it was ready. The facility itself had a nice, new feeling and was up to standards for a Starbucks. The prices were typical for this chain. I come back to this area periodically to see former colleagues and to do a little bit of business. I would certainly not hesitate to return here again for a "caffeine lift" when I do so. read more

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Starbucks management - Listen up. Pay attention. It is not ok to have a cashier (the one that wears a wig or big weave that doesn't fit under a hat) to behave the way she does to customers. She's slow, rude and treats customers waiting to order like we are inconveniencing her and interrupting her complaining session with the manager - for which she turned back around and continued after taking my payment. I couldn't believe a manager was standing behind her and didn't notice what she was doing or how she was acting. The manager should have taken her off the floor. The two people making the orders were great. Super friendly, happy, said hello and engaged those of us waiting. Maybe one of them was new and made a couple mistakes but they were great and I was happy to wait as they figured it out. I was just really glad to not have to deal with the nasty young lady running the register. read more

There is nothing wrong with this location. The staff is friendly and they have never gotten one of my complex orders wrong. The only thing about this place is the area. Its continuing to grow but the location is kind of small. Traffic often spills out into the street no matter what time of the day it is. Again, it's just popular. So how can a popular place have 2 stars? Just go and get your Java fix and keep it moving. read more

THE WORST STARBUCKS YOU WILL FIND ANYWHERE The staff focuses on drive-through business and treats its walk-in customers like vermin. They've also raised their prices over all other Starbucks in the area. The restrooms run only cold water and the hand dryers blow only cold air. I can't find one good thing to say about this store. read more

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I want to be able to taste my food and coffee. I can't do that if it burns my tongue.

Slow as fak, wasn't sure if forgot order or not, wouldn't recommend. The drive thru gets priority. I think in the old days they took your name and wrote it on the cup, that might help when it finally gets made read more

Came here to do some work. I easily found a seat next to an outlet and with lots of windows. My drink was ready quickly. As with all Starbucks, the noise level is hiigh between the music, the coffee production, and the chatter. But the restaurant was clean, if not a little dilapidated....chips in the wall paint and large sections of tabletop damaged. Also it was freezing! I would come again for sure, but I wasn't too impressed overall. read more

Starbucks - Working at the bar - Coffee & Tea Near Me - Ann Arbor, Michigan

Hey Starbucks... you severely miscalculated the building space and offering for this location. Every time I come here it's like a 25 min wait either in the drive up or the walk in. Plus once you order your coffee you're just going to wait even longer for an order that's going to be wrong . Today I ordered four drinks for my family. One was correct, two were incorrect and they charged me for the fourth but forgot to make it :/ the staff tried but it's obvious management hasn't properly trained them to execute the heavy traffic. The amount of time it takes dominoes to make a pizza and drive it to my house; I can get one Starbucks coffee...in the store. read more

Starbucks - Waiting for a 25% correct order - Coffee & Tea Near Me - Ann Arbor, Michigan

Don't waste your time. Always understaffed and have a wait time of 20+ minutes every time! I placed a pickup order 20 minutes in advance and still waited 20 minutes for my drink when I arrived! Absolutely horrible. read more

We stopped here back in May while on a Midwest roadtrip and this location did not disappoint. The husband dropped me off while I grabbed some drinks for the road and we appreciated that this was located next to the freeway and a gas station. This location was clean and although they were busy, our drinks came out fast and accurate. I have no complaints! read more

Cherry I think her name is??? Cranky old lady, like so rude for no reason. Got my order completely wrong, saw her licking her fingers back by the food microwave while preparing people's food. Just so rude. Don't even want my coffee or food anymore after her handling it. Beware y'all this location is grime read more

Three friends and I recently met here to catch up and celebrate a birthday. We chatted, laughed and were enjoying each others company, when the manager came over to chastise us for being "too loud" and asked us to be quiet. There were no other patrons in the store at the time, and beyond a few moments of laughter, we were conversing at a normal level. Again, we were litterally the only patrons there. The experience was shocking and felt ageist and sexist, as we have all experienced people having very loud business calls and coversations at this location in the past, and no one else has been harrassed, but 4 middle-aged women having a good time in an empty store was clearly unacceptable to the staff. read more

Amazing service, brought my order out to me within minutes. Definitely satisfied and would recommend this location.

My personal experience here was quite good. First, I'll admit that I do not generally get fancy drinks. On this occasion, I got a medium drip coffee and it was tasty/fresh, the service was quick and friendly, and overall was pleased with my interaction. I used the drive-thru, so I cannot speak to the cleanliness of the store or the bathrooms at this time. Should I visit again, I will be sure to update this review. In the mean time, I was pleased and would return. :) read more

Walked in and no one was in line, the line was long I. The drive thru though.ordered my coffee and almond croissant and it was perfectly made. All the staff was pleasant. Product on the shelves were a little sparse but they were restocking. It was nice that they decorated for the holiday and made us cozy. read more

Should avoid but convenient. Store varistas and rules differ at this store than any other in AA areOrder a venti here, not even full, about 2" from top, rip off for price paid. Iced drinks either completely full of ice so little drink or 20 cubes. This store is cheap. read more

I'm breastfeeding twins so the pink drink is a necessity when I'm out running errands (and my treat) ;) . I ordered a Trenta pink drink WITHOUT ice. When I walked in I found my mobile order was filled to the TOP with ice. I got the Barista's attention and kindly pointed out the error, which was plainly printed on order sticker. She apologized and said she would remake it. . She didn't. . She strained the ice out and gave me back the leftovers. This meant my drink ended up being a venti WITHOUT strawberries...even though I paid for a Trenta. . I was in a hurry and had to leave but I am VERY disappointed in the lack of effort to correct a simple error. I feel ripped off and undervalued as a consumer. . I hope this will be used a teaching moment to improve order accuracy and customer service. read more

Starbucks - My "trenta" pink drink AFTER it was. SMH. It's more like a venti without strawberries... - Coffee & Tea Near Me - Ann Arbor, Michigan

One drink was delicious but did not have all the espresso shots ordered. The other (cappuccino) had barely any frothed milk and was mostly lukewarm espresso. Asked for a grande triple shot and the cup was only half full. read more

Super slow. Drive through line barely moves even after several people leave while waiting ahead of you

We had a bad experience at the Starbucks oh Zeeb rd. My friend and I went through the drive through and asked for 5 drinks. We only received four. So we had asked about the 5th. There was a woman named Jillian working and said she didn't hear us ask for it and that's okay things happen, but she told us to go back though the drive through. That's where we got irritated. It was irrational to go back through a line filled of cars because she didn't hear us. I feel as if we were treated like this just because we're teens, which happens too much in this world. If we're paying consumers we deserve to be respected like everyone else. Instead we left without the drink. read more

How is it that this place is CONSTANTLY out of like literally every lunch food selection!??? Honestly though, how is it even possible that a place like Starbucks can't figure out how to keep their menu options always stocked? It's so bizarre that they just "run out" of menu options. Always a toss up whether the items on their menu will be available on any given day. read more

Updated review: for realz, the world's worst Starbucks. Constantly short staffed. Mobile order has been ""unavailable" for 3 days now (at least) and now the drive thru is closed. The line inside is nuts. First world problems. I know. read more

OK, I caved and have started coming back here. I think things may be fixed at this location though other recent reviews lead me to think maybe not. I have discovered the Starbucks app and order ahead. My office is an 8 minute drive from this Starbucks. I order my stuff, hop in the car, and my order has been waiting for me every time right when I get there. Maybe the app is the best way to get your stuff on time from this location? read more