My daughter ordered Pumpkin Spice latte and Pink Drink from the drive through at 10:00 am. She received her drinks and came home. When she got home she quickly realized they gave her a Tall Black coffee and cold brew. We tried calling several times and nobody ever answered the phones. read more

Busy, kind of slow service but when you need strong coffee with a shot of expresso you deal with it. The young lady with bleach blond hair, I thought you were a plumber at first, don't need to see your butt crack, cover it up or pull up that's pants . read more

Starbucks - I thought you were a plumber at first, I don't need to see your ass crack. Cover it up or pull up those pants. - Coffee & Tea Near Me - Ann Arbor, Michigan

It's really frustrating to pay $5 for a latte that is only three quarters of the way full. Why do I keep going back? I'm not sure. read more

Starbucks - Coffee & Tea Near Me - Ann Arbor, Michigan

I came through the Starbucks on Zeeb rd today at 12:19pm. I told my barista that I was dairy allergic. And I requested my drink to be made with soy milk. About 45 minutes later I was in JC penny's... When I started with a queasy stomach and immediately had to run to the restroom. After getting violently ill that is when I called for the store manager, at Starbucks. When I described this situation and told the store manager that I would then have to be going to the hospital. I was offered a complimentary drink upon my next visit. At no point was I offered an apology that she would follow up to find out what happened so that this wouldn't happen to anyone else. Or even a consolation to the inconvenience of my day. Or at the very least a concern for the fact that I was having to head to the hospital or discussion as to who is to pay for my hospital bill. As I stated earlier, I did say I was dairy allergic and that my drink needed to be made with soy. When you work in customer service people's food allergies is Paramount. read more

I asked for whipped cream and it even said on the cup "add whip". The barista didn't add whip, so I asked her, "could you please add some whip?" She looked at me like she was annoyed and didn't remake it or make room for whipped cream. She literally added a quarter size amount of whipped cream. She was very rude and unprofessional. I won't be back. read more

My family's experience here was positive. We were a party of five and received our drinks and snacks in a timely manner. Drinks tasted great and service was friendly. The place was packed with all but two tables taken. read more

This Starbucks needs better help... Again I got my two drinks and they tasted really bad. Normally I just drink them but this time I went back back in and asked them to remake them. read more

This Starbucks is always out of things it's been out of stoppers for a month, and is always out of foodstuffs. I would expect this in the evening but first thing in the morning??? Come on who ever orders stuff is falling behind . In this day and age of computerized inventory this kind of thing should not be happening. Today the person who took our order just couldn't get it right. When we got up to the window one of our coffees was a grande instead of a venti,today they are out of large , venti cups I can hardly believe it!! What idiot is managing this store??? Stop running out of things. Plan ahead for Pete sake! read more

I work at the Verizon store next door and I come here often. The staff is very friendly, they always make my drink perfectly and they're made within a good time frame. read more

Wow.. I really hate to do this but I really want this business to understand they need improvement.. The employees have no structure whatsoever. I usually order from the app and when I walk in to grab my order, there's usually no less than 6 to 8 people standing around "customers"... and employees just randomly doing odd tasks..none of them paying attention to anyone. No one knows what's going on, the last two times I had to literally yell Hello to a worker for her to grab my drinks that were sitting there, this was after 5 min minimum of me standing there attempting to get her attention. Also, they seem to sell out of stuff a lot and a couple of the girls have been on the rude side more than once.. I think they hate their job honestly...ha. .. ahhhhhh! I really want to be able to come here but I'm about to give up. read more

Worst customer service I have ever experienced at a Starbucks. In spite of having 6 employees, no customers in line, nobody greeted or welcomed us and seemed rather bothered to have to take our order! When the order was ready, instead of calling out our name it just sat u on the counter mixed with other people's orders. I asked "is this our Order?" As I sifted thru the bags. "It should have your name on them." The employee said as they walked away. Unwelcoming, pretentious and inattentive. read more

I agree with the recent reviewer on this Starbucks being out of items. Stopped 2 times a couple weeks apart and again out of what I wanted to order. I'm going to have to avoid this location and stop at the Ann Arbor Saline Rd location. read more

Service was very slow even when their weren't that many people in line. The store looks very nice and there is plenty of seating so it may be a good stop if you are here for a bit...otherwise I strongly encourage to avoid and go somewhere else. read more

Every time I go here, they always forget to give my mom her coffee and they always mess up our order and we have gone there many times, but every time they forget the coffee and she has to go up to the counter and remind them, and the other customers behind us receive their stuff while we still wait. Also, when we got the coffee today after asking them once again, it was disgusting. She had to throw it in the Garbage. read more

HORRIBLY SLOW SERVICE EVERY TIME. This location is new but it's honestly ridiculous. The drive-thru line was all the way out the parking lot so I went inside. Well there's only 4 people working, 2 of which are just staying around. Obviously you need more employees on a Monday morning... but then again this has been my experience every day of the week here. Also my drinks are also much sweeter here than other Starbucks. I hope this location steps it's game up. It's embarrassing to the bigger company. read more

Either there is no sugar in my coffee or there's cream. Or the worst so far, getting charged for a large, which I ordered... Then getting a small, & still charged for the large. Even after I asked the barista what was charged... & said no you're good... Back to Biggby I go. read more

I love the new Starbucks in Ann Arbor!! It is a FULL cafe so they offer iced drinks as well as hot! Great muffins and scones - I always get the Apple Fritter or the Blueberry - Baked to perfection every morning! I love their latte's as well - They offer soy milk and I just can't pass up the taste! I was in and out within five minutes - Very pleased with this new Starbucks location in Ann Arbor!!! read more

Slowest drive thru of my life. Every time. Slow service. Every time. And, if you ask for light ice they will just give you regular to full amount of ice. This has happened each time I ask for light ice. read more

Love that there's a Starbucks right by my house now!! I drive thru a few mornings a week and have no problems. Only slow downs have been others in line -- not knowing what they want or ordering additional drinks at the window when paying. read more

My sister tried their PSL once and complained it was too sweet, but being a new Starbucks, and I left the house early and this is near my work, I decided to go through the slow but steady drive-thru to grab a PSL for myself. She was right - 'twas too sweet. Beautiful digital order screen though. One star for that hipster goodness. read more

Ordered a iced coffee after waiting awhile for the staff to finish talking. Then two customers behind me received their drinks while I still waited. No one acknowledged me at all. Ended up just leaving. read more

So slowwww! Drive through line was hella long so decided to stop inside this fine Saturday morning. I don't know why it takes them twice as long as every other Starbucks I've visited. I know it's new but come on guys, it's embarrassing to the corporation. My PSL was way too sweet too, ugh! read more

Worst starbucks ever. Rude, inconsistent with other starbucks. Not only do they make up their own rules each if the employees there has different rules from one another read more

Although this is the closest Starbucks location for me, I chose to drive another 15 minutes because the service here is lackluster. I've been here several times when my order was not correct. The parking situation is grim, and the employees act like they have to go out of their way to fix your drink.....uh it's on the side of the cup...not happy? We'll be happy to make you another one. I've decided to save myself the trouble and go across town. read more

Was very excited when they opened as this location is on my way to work. Prices were raised already and they haven't even been open six months. Wouldn't be as bad but service is exceptionally slow. (Whether you're inside or using the drive thru). Please work on being faster! (I would not have made the choice to raise prices until I had efficiency/speed down pat! ***update: 9/15/16 received my coffee this morning from "Stevee" who did not speak or smile. No "good morning" no "thank you" - nothing. She should not be working the drive through if she can not handle basic customer service. You have a young man working there (sad I don't know his name - thin, dark hair) who is extremely personable. He should be the one interacting with your customers. read more

Great service and very attentive to customers needs. It is a busy store, but they are always super friendly! My Flat white was made to perfection and the dark roast was nice and hot just the way he likes it. read more

I stop by here at least once a week after shopping at Meijer. Just about every time I get a Frappuccino, they end up doubling up the cups because they over fill it. Doubling up doesn't eliminate the mess, I still end up with it on my hands, and thus the inside of my car, etc. Seems the basic standards need to be reviewed and reinforced. I've had enough, BIGGBY will be getting my business going forward. At least there, I can expect the same level of service and the same quality of drink time and again. read more

This starbucks had less than stellar service. I was looking at a long day on the road, saw this on the exit sign, so thought to myself- nothin like a butterscotch latte for a 7 am pick me up. But lo and behold, I got to the window to order and disappointment struck. Apparently, they were all out of the syrup and its just a "seasonal option." Can't fool me. I copped a butterscotch latte just yesterday at a starbucks. As expected, it was a long drive home. I better have still gotten my member stars for settling for a white mocha. read more

This location needs to prioritize customers over random cleaning tasks. The employees are often distracted and seem not to care about customer service including the general manager. Such a large company should hire competent staff. read more

It's a Starbucks, but they are EXTREMELY confused and slow. My order gets screwed up roughly 50% of the time (which means I spend twice as much time waiting for my order). read more

On Friday, July 14, I went through the drive thru before work to grab a quick cold brew. Unfortunately, I was waiting and waiting......and waiting some more because a woman two cars in front of me ordered TWELVE drinks through the drive thru (WHO DOES THAT?). Anyway, yes, it took a while. However, the baristas and cashier are rockstars because they did not get flustered and just made her drinks as fast as they possibly could and sent her on her way. Thank you for all being so great, dealing with us customers, and for doing it with a smile on your face. read more

25 minutes to get a latte. Understaffed and not prepared for a Saturday late afternoon crowd. Order ahead if using the app if possible but you still may wait awhile. read more

Worst Starbucks service ever! Avoid going in directly and use drive they which seems to be much faster. Fire help and find faster more reliable people to speed up the process read more

Went to Starbucks today at 3:30 and I was in line for over 20 minutes. the woman in the window with a unnaturally red colored hair didn't even say anything to me and just shut the door in my face after handing me the drink. Drink was the poorest tasting Starbucks I've had in a long long time. I felt like a prisoner trapped in that line, so not worth the coffee read more

Been out of at least one or more menu items I specifically made the trip for - not once, or twice - but three times. More incredibly is that I mentioned making a special trip all three times to which staff (different person each time) shrugged their shoulders and said "sorry". Are the servers not empowered to impact customer satisfaction at this location? And if not, are they trained to at least offer to have a manager look into it? There won't be a "fourth" visit from me. read more