The worker named L is the sweetest person ever, give her a raise!!!!!! Gave me a drink on the house

Our favorite Starbucks! We love friendly service. Also always up to date on information about food and drinks.

Service is so good at this location. I always place my orders via the mobile app. My drinks are well prepared. Today, I noticed that the option to blend my cold brew was not on the app. Strange because I thought that this was how I used to order. I asked the staff member who said they didn't normally blend it but she offered to blend it for me. Now that's great service. The drinks and food were so good. I used to get my oatmeal from Panera but thought I'd try it here. I loved how I could customize my toppings. I also appreciate the individual packets(I know it's not environmental but the portions work for me). read more

Starbucks - Tropical Citrus Iced Energy - Coffee & Tea Near Me - Ashland, Virginia

This is my absolute FAVORITE stbx location!!! they know me & my drink, they also know that there's two Katie's that order in the morning around the exact same time The barista's here are the absolute kindest people I've ever met, they're fast, accurate & consistent!!! & The location itself is very clean & well organized & maintained! Between the people, the coffee & the cake pops, I can't stay away read more

Starbucks - Iced Caramel Macchiato - Coffee & Tea Near Me - Ashland, Virginia

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A well kept location. Connie was very helpful when I asked for espresso drink recommendations. The eating area is a good size and there is extra seating outside. An extra plus for travelers is the drive thru. read more

Starbucks - Coffee & Tea Near Me - Ashland, Virginia

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Close to the highway. Every soul said "welcome to Starbucks!" when we walked in. Nice! Service was great. Coffee was nice. Tidy cafe. Bathroom was tidy too. read more

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Stopped in the cafe and immediately noticed that dining room trash cans were overflowing. Went to use restroom and they were beyond disgusting. No toilet paper and trash cans were so full that people put bathroom trash on the floor, leaving floors filthy. Toilets and sink were also disgusting. Obviously no one had been in there to clean for quite a while. I left without ordering anything because employees use those same restrooms and then go back to work in the cafe. read more

Starbucks has gotten so cheap they won't even give my pup a free pup cup on his birthday!

Easy access - about 1/2 mile off I-95 Bathrooms kept clean. Friendly service. Drive through window. Ample parking. read more

Ha, seven months later and still horrible. It's a shame as it's a good location and the building itself is nice. A horrible spot to go during the Covid conundrum. And they even jipped me not filling up coffee cup to the top - see photo. Guess this won't be a Starbucks location to stop at until 2025, which is when the new plan for Covid to end has been extended until. read more

Starbucks - Look how much coffee is missing. - Coffee & Tea Near Me - Ashland, Virginia

Welp we can go ahead and add this location to the list of the ones NOT to stop at along your travels down I95. This location popped up when I was looking for the next closest location so I could use the restroom and grab a Medicine Ball and a snack. They were a tad bit busy which is understandable, yet there was no greeting when you walked in and they took their time coming to the register to assist you. Oddly enough it was like a scene out of a slow motion movie.... you know the ones where the words are supppppperrrrr slowww and the movement is even slower. That sums up this experience. After placing my order, paid and proceeded for the barista to heat up my Pumpkin Loaf, needless to say this was the fastest part of the visit. I think the overall wait for my drink was close to 15 minutes and that is being generous, I swear I lost track of time at one point. Sad thing was al the customers waiting on drinks were commenting to each other on how slow the service was. As if that is not all the icing this slow baked visit needed, you could barely hear the names of the drinks as they called them. The location and visit was lack luster and left so much to be desired. read more

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Friendly barristers, good coffee and good food, efficient service. I enjoy our brief chats as I go through the drive-thru.

BEST PUMPKIN SPICE EVER! Just got their seasonal pumpkin spice latte with a little extra whipped cream cause I feel good today! The barista was so nice, the place was clean and they even complemented my new sweater! I love this place so much! read more

Passing through town on business and needed a snack and caffeine. Starbucks is always a reliable bet. I used the app to order ahead and by the time I got there my order was ready and waiting. The baristas were friendly and the shop is big enough for eating in with social distancing in place of course. Everything was clean including the bathroom. Definitely will stop by again next time I'm in town. read more

Starbucks - Order and pickup - Coffee & Tea Near Me - Ashland, Virginia

If I can give this place 5 stars I would but I haven't finished my coffee or my review yet. What a team and a great group of gals! Definitely made me feel welcomed and gave me coffee as i somehow walked in there almost asleep. Definitely wanted to spend more money or give them a tip but I spent my money on a new Flintlock days prior. Thank you ladies for making me feel welcomed! Definitely not this friendly in LOS ANGELES!!!!! Absolutely love my experience and now I'll press the 5 stars as I'm almost done with my coffee and more awake . Thank you ladies again!! read more

Starbucks - A beautiful Caramel frap !!! - Coffee & Tea Near Me - Ashland, Virginia

I went today Sep 17, 2023 around 11:20 am and this lady on the drive thru she is so nice to pass you the machine to give her a TIP but after we ask for the drink to be stirred the drink because we already asked in the beginning and she comes with an attitude like they did not say anything so my husband asked if she can do it si she to hardly the drinks from his hands and do it all bad all the drink was all spilled then my husband asked for napkins and she makes faces and breath like a bad mood...so next time please don't ask for customer for tip if you don't going to do your job read more

A small, low key but efficient Starbucks. One thing that stood out were the friendly, welcoming employees. They greeted us, took our orders and promptly prepared our drinks. Another staff member was cleaning and tidying the place. The beverages we ordered were consistent and delicious. We had visited a Panera nearby and had to pass, and came here! My daughter was like, "I guess I'm a coffee snob, because I know what I like." If you're spending money for convenience and for java on the go, you might as well stick with the best!! read more

Starbucks - Coffee & Tea Near Me - Ashland, Virginia

One of the single person bathrooms doesn't lock the door sadly. Don't go here if you need to use the bathroom. Coffee is good tho. read more

about 7 people working and only 2 people actually serving customer. we waited 10 minutes just to get our order taken when there were 3 people standing around doing nothing. we then waited 20+ minutes for 3 simple drinks to be made. we even waited 10 minutes for a cake pop to be taken out of the case and given to us. not to mention the bathrooms were incredibly gross. This is the worst starbucks experience I have had. BEWARE read more

I'm a die-hard loyal Starbucks customer through and through, and can always be counted on to get my mandatory SBX fix when I'm on the road. One of the things I typically count on is not just in having my loyalty affirmed but the consistency one should receive when going to a franchise, *especially* a company-managed franchise. Well, so here are the nice aspects of this location warranting the two stars: nice, bright layout and plenty of space to work or lounge, both inside and outside. Decent display areas, logical flow, and a drive-through (which I didn't experience). The barista making the drinks was a bit slow but super friendly. Here's where I wasn't so pleased and where this location almost got one (only because you can't give a zero) star: I was driving south on a road trip, so needed to use the rest room. This Starbucks has its restrooms clearly marked for gender, so there was only one bathroom for women. I went in, and the door simply would not lock. I pressed it nearly 30 times, jiggled the doorknob, opened and closed the door, etc trying to figure out how to make it lock - no dice. In the end, I took a chance (luckily no one walked in on me). When I walked up to order, I thought I'd tell the cashier that the women's restroom door wasn't locking (so maybe they could just write up a note to say please knock first and tape it to the door or something), and the guy *literally* cut me short and started arguing with me. I mean, seriously arguing in an aggressive manner. As in telling me "yes, it does" repeatedly. With the full tilt expression and attitude of "you, lady, are obviously an idiot that doesn't know how to push a stupid button on the door handle which is all it would have taken to prove that I - a guy - obviously know that you're an idiot and the door to the only women's bathroom clearly locks." Now, dear readers, I can think of only two situations that would engender this response, neither of which put this guy in a good light. One, other women have mentioned it and he personally checked and found out that the lock is finicky so despite my multiple repeated attempts to lock it, I missed some specific combination of actions to get the lock to catch. Or two, he honestly didn't give a crap and figured if he made the woman feel stupid she'd shut up and realize she was just too dumb to know how to operate the lock. Either way, his rapid rejection of my trying to let him know about the lock really took me aback. I thought about taking him on but honestly, folks, it wasn't worth it. I just shut up and ordered my coffee, and mentally said sorry to the women that might be using the restroom afterwards. I wish I'd caught his name but I don't think he was wearing a name tag. I've been in a LOT of Starbucks locations and met my share of disengaged, sometimes cold Starbucks employees, but this guy was over the top. Unbelievably rude, obnoxious and a jackass with no sense of customer service at all. I honestly hope the regional manager reads Yelp reviews and counsels the employee. The cashier was working in the mid-afternoon (between 2 and 4) of Thursday, April 4. read more

Starbucks - Coffee & Tea Near Me - Ashland, Virginia

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This is the worst Starbucks I have ever been to. This Starbucks is so bad that Im stopping to take the time to write a review when I've got an 8 hour drive ahead of me, after driving for 8 hours already, and after my visit I still need to go find a place to get coffee. Firstly, I asked the person taking my order if they had a particular mug in stock that I wanted to buy. I've been collecting the Been There Series and wanted to buy two of them in Virginia. The cashier simply responded "I don't know". Ummmmm. Is there someone you can ask? Who just says I don't know. So I order myself a double espresso and they hand me a dribble of espresso. I asked where the rest of my coffee was and they said that's all that comes with a double espresso. If you want to describe what I was handed in terms of "fingers" as though it was an alcoholic beverage, it was barely half a finger. Literally a dribble. Instead of offering additional coffee this barista argued with me over what an espresso is. Thinking I confused it with a latte. Seriously? Also worth noting that the place was filthy. The garbage was overflowing. I through out my trash in the bathroom instead. The bathroom which was covered in beer and smelt like a dirty bar. This place wasn't even that busy, someone could have taken the time to empty the trash and take a mop to the bathroom floor. Not all Starbucks are created equal and this one is trash. read more

Starbucks - My dribble of coffee in a tiny cup. - Coffee & Tea Near Me - Ashland, Virginia

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Pulled up at 9:10. They were still "open " Told me that they actually close at 8 now....... Not sure why they are still standing around fudging around at 9:10 when they should have been closed up already but +shrug* But I felt like calling corporate over it ... read more

Making the wrong thing is my fault? I ordered a iced mocha. When I pulled up to the drive thru window, was handed a hot mocha. I said I ordered it iced, and the response was "sorry". The barista was not rude but was clueless to offer to fix the order. She look back at me with the 1000 yard stare you would expect from someone working at Starbucks. Felt so bad that I just smiled and said thank you and drove away. Didn't want to make the baristas' life any harder. Not the first time this location has frustrated me. Finally decided to leave a review. read more

Don't need fake friendly greeting. Don't need to know your name. Don't need to give you my name or be repeatedly asked for it when I am the second customer of the day. Don't need to be told to have a blessed day. Just need a decent cappuchino , not a cup full of hot milk! After being on the road for almost 20 hours and this being my 3rd Starbucks in an attempt to find one open, I was not thrilled . Will not be stopping here again! read more

Not too off the main road in Ashland this stand-alone Starbucks, part of quite a large strip mall complex with a variety of stores and that generally feels comfortable and maintained, features a very compact store with a smoothly done and easy-to-navigate drive-thru that brings you back around to its entrance/exit in an organized and efficient fashion. It's not too far from the entrance/exit to I-95 and so if you're on the highway with a need for a quick Starbucks fix it seems a good location as the rest of the region its in is a bit lacking in Starbucks. In summary - convenient and well-designed. read more

Starbucks - Drive thru still open for beverages! - Coffee & Tea Near Me - Ashland, Virginia

Starbucks are the same everywhere for the menu, but some are nicer than others based on staff, layout and well, drive-thru. This place is well-staffed and has a nice layout. The layout includes outdoor seating. Inside, it feels spacious and inviting, rather than cramped and unwelcoming. Also, they have a drive-thru! Really, there's not much more to say. It did exceed my expectations! read more

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This location is extremely slow and I learned that the hard way. Waiting in line for a half hour in the drive thru is rough.

This Starbucks is just okay. Whenever I'm in the area I visit and the baristas are always young and hip. That's a good thing, right. Well it can and can't be all at the same time. I had a good visit today but on my previous visit the barista tried to not refill my drink when I was clearly sitting in the store for 30-40 minutes. That was a while ago and I'm sure she's moved on to bigger and better things. Either way we have a love hate relationship with this location but it's right off the highway and it has a great outdoor space to relax and recuperate while on a road trip. read more

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So I've been coming here for years and the staff is super hardworking and friendly. Normally I wouldn't write a complaint but they put so much ice in their coffee. Even when you ask politely for lite ice, they fill up the entire cup with ice. Starbucks isn't the most affordable place to purchase coffee and so when you purchase an item of theirs -with your hard earned money- you want more than four tablespoons of coffee. read more

Starbucks - This is after light ice.... delicious and well made but tooooo much ice - Coffee & Tea Near Me - Ashland, Virginia

Overall, a lackluster Starbucks location. I specifically picked Starbucks as my pull-off point on my road trip to use the restroom and pick up a Honey Citrus Mint Tea for my sore throat. I wasn't acknowledged at all by any employees. The customer in front of me needed two pounds of coffee ground and instead of telling me he'd be with me shortly or some such, the cashier started grinding the coffee and looking aggressively over his shoulder at me as if my presence was an annoyance. Considering this is a common pit stop for people from the highway, I would have imagined a location like this would be a bit friendlier but I was mistaken. No one was rude, just not the super friendly and accommodating Starbucks experience I'm accustomed to back home. After several weird glances from the barista grinding coffee, the drive thru barista came over and helped me. He was nice enough. He seemed a little new but you've got to start somewhere so keep up the good work! Finally, I got my beverage. It was made exactly as ordered, which is great because I'm obnoxious and get a half dozen modifications on my drink. I was appreciative of the beverage consistency between locations. In terms of the store itself: Bathroom was clean and stocked. The cafe/lobby looked orderly and wipe down. They even had free samples of Strawberry Green Tea in a toddy for people which I thought was cool. Overall, just a fair experience here. If you come here, come for the drinks. They'll be made correctly and in a clean environment. read more

Why do you have hours posted if you aren't open for those hours?? I was told this week their hours were 5am-6pm... website states otherwise, and Wednesday afternoon they were closed at 12! read more

They created a brand. It's not consistent It's just convenient They are soooo slow and the coffee was burnt. I mean we waited 10 minutes for a cappuccino read more

Kind of a dump by Starbucks standards. The men's restroom was trashed and out of soap. I wonder how the employees are supposed to wash their hands before returning to work? There was also a stack of cardboard boxes near the door; probably the latest shipment of coffee and supplies. These things should be stashed in the back. The food case was empty and they were out of gift bags. The cafe floor needed to be swept, but the place seemed short staffed. I think the district manager needs to check up on this store. read more

A grumpy little group of folks working here. I'm from Texas, and I have been super impressed with the friendliness I've encountered while visiting this lovely state.. until I stopped in here.. Thanks y'all, for keeping it real. read more

They served coffee with curdled milk. Then gave me attitude when I asked for a new cup they gave me attitude about it and said the cream did that because it was frozen. It doesn't matter that it was frozen, don't serve coffee with cream chunks. read more

Very nice Starbucks. It was clean, so we're the bathrooms...the food was pretty standard for Starbucks and tasted pretty good. The staff didn't mess up our order...I'm satisfied with my visit! read more

We came in during the Covid crisis today. We missed mobile ordering by 3 minutes. The gentleman inside not only took our order and filled it in store, he made my 12 year old's birthday without even knowing it. Thanks for making her day a little more bright and normal. We appreciate you guys big today! read more

Really nice staff, which is hard to find at 5:30am !!! :) clean bathrooms and fast service

Waited 20 mins just to get a refund since drinks never came out. When you put a mobile order in it shouldn't be 20 mins after you arrive

Bathrooms.... not so great.... customer service.... not so great.... no trash cans outside..... coffee was so piping hot it was burning through the extra sleeve protection. I would drive the xtra time to go to any other Starbucks. read more