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    Starbucks

    3.1 (14 reviews)
    Open 6:00 am - 3:00 pm
    Updated 2 weeks ago

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    Cinnamon Latte
    Kelsey M.

    Trash Starbucks. Placed a mobile order to be picked up. When I got it it's maybe just over 1/2 full. If I wanted a tall I would've ordered it but I ordered a grande l. Waste of money.

    Kathleen J.

    I'll be honest, until very recently, I'd only been to Starbucks one time, and wasn't overly impressed with what I had, so I couldn't understand the big deal about Starbucks or any coffee shop for that matter. It's just coffee, Right?! Then....there was the cruise... I got the drink package on a Carnival cruise back in April, and I figured since the coffee shop was included in the package, why not try some new things. This was probably a bad idea in the long run, because now I crave things I didn't before. You don't crave what you don't know. lol Back to Starbucks....I got a gift card at Christmas that I still hadn't used until literally last week. There's not one close to where I live, and the only one close to me at any time is this location in downtown Baton Rouge. The one negative I will say, and why I've not gone before now, is there's not a drive thru. Well, I decided to walk over this morning because I got in a little early. I entered, and it wasn't that busy for a weekday morning, but I figure given the hurricane/tropical storm warnings and most state and city businesses being closed today, that has to be at least one reason for the lack of business. It was very clean and organized, and a decent size for this area. I was greeted almost immediately, and my order taken. I got a Mocha Frappe, which is pretty much my favorite "coffee" since the cruise. It was ready pretty quickly, and they called my name. I heard my name anyway. She just had put it on the counter and walked away. I think it would be nice for it to be handed to me, not put on the counter and walking away. If they were crazy busy, I'd understand the "no customer service", but there wasn't anyone even in line after me, or ordering at the time. That's another negative I guess. I was going to give them a five because the frappicino was excellent, but I have knocked it down to a four because of the no drive thru and "Ms. Lack of Customer Service". The coffee is great, so go in if you're in the downtown area stop in. Just don't expect Chick Fil A customer service.

    You can see there's no whipped cream on the bottom.

    I don't want to even give y'all ONE star for this visit. Nevaeh was a real piece of work. and not in a positive way. She was very rude! they made our drinks wrong! and all Nevaeh could do was offer excuses. She talked over me and wouldn't let me finish what I was saying. We will no longer visit this store and I'd like corporate to contact me personally so that I can give an accurate account of my visit today. the store is located in Seguin, Tx. Store #20762. Todays date (11/27/23) and time was 12:18pm.

    Undrinked from tea
    Whitney A.

    Customer service is ok as the employees are friendly. I go here often because it's in close proximity to work since it's downtown. However, while I am excited about the location, I'm assuming because it's a new store they need time to perfect the craft. I've been charged 3 different prices for the same exact thing. Additionally I'm furious when I get to my car or job and realize my $5tea is a half cup. This has happened numerous times but it only happens at this location. I'm trying to be patient but get it together.

    CARAMEL FRAP , extra caramel with caramel chips ????

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    Ask the Community - Starbucks

    Does this location have a phone number?

    I asked the staff, they say it does not have its own number. They advise calling the hotel main number and asking to be transferred.

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