Start with what went well. The lavender matcha drink with whole milk was delicious. Customized it to have 2 pumps of syrup which was the right amount of sweetness and only 2 scoops of matcha, but I would keep it at 3 next time because it felt a little light. The lavender foam was just delicious. The kale and mushroom bites were tasty but somehow just not very filling. What could have gone better was the pesto egg sandwich which was dunked in salt. I'm pretty sure something went wrong with the pre-made sandwich but it literally felt like it had been scrubbed with salt. The staff was nice enough to replace it for me with another of the kale and mushroom bites. read more

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Normally I come here most mornings for a coffee or an iced matcha. This morning I received my drink expecting it to be how it's made. Mine with Coconut milk and the sweetener it's always been made with. it's clear the person working was new and I understand that but it seemed like they were unsure of what they were putting together and the other person working there was there and not busy and the new person could have asked for help. There was no sweetener in my drink and way too many scoops of the matcha. I unfortunately was in a rush to get to work so, I found that out as I began to head into work when I finally got to take a sip And I had to pour out the drink. I'm upset because Starbucks is expensive in general so I wasted money this morning. Moral of the story when you're new at something don't be afraid to ask for help if you're unsure of what you're doing. My review is a 2 because this has never happened when I've gone here and the drink was terrible. read more

Came here to pick up my healthcare worker drink (Thank you Starbucks for recognizing our hard work during this pandemic!) I had Dawson(?) take my order and he was such a great staff! I hope that was his name lol but he was such a pleasure! His energy was great and made my day much better! He's funny, social, and actually asks how his customers are doing genuinely. I find that somewhat rare nowadays. He also read back my order to confirm how I wanted my iced coffee, which was great for accuracy. Anyway, a normal Starbucks drink pick up day turned much better because of his wonderful customer service! Will come back again :) read more

Starbucks - Tall coffee with sugar and almond milk - Coffee & Tea Near Me - Boston, Massachusetts

I ordered egg white bites with an estimated pick up at 8:19. When did they come out? 8:33. Unfortunately, this is pretty normal for this location. I feel really bad for the workers, and I don't think I will be back to this location given the long waits. read more

Nice place for West Roxbury. I don't have to introduce what Starbucks is but it is really nice to come here if you live in a small town. this location is on Center Street and it's right next to Roche Brothers. It has fairly decent traffic here. read more

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This place has gone insanely downhill since they reopened. Drinks take a ridiculously long time, the quality is terrible, and the service is just mediocre. I only go here out of convenience and I regret it almost every time. read more

Starbucks - My venti drink after all the foam dissipated. Barely half full. - Coffee & Tea Near Me - Boston, Massachusetts

Never come here again. Anika who made my latte was very rude. Horrible attitude. I told her I asked for light foam there was more foam than coffee in my cup. The girl Who took my order told her I did ask for that . Anika Looked at me and said you want me to make a whole new one for you?? I said I don't know how you wanna do it maybe take some foam out and put more in she says I already dumped it out. Horrible look. I told her I'm sorry that's just what I ordered. Being very nice to her because I felt bad she she wouldn't say anything to me. This this kind of attitude you usually see at Dunkin donuts hardly ever at Starbucks. This little girl needs to be spoken to and tell her how she should be be speaking to adults or to any customer. I will never go back there again. read more

Amazing puppuccinos!!!! My dog absolutely loved it. Thanks so much!!!!!!!! Great location very nice staff read more

Starbucks - Amazing puppichinos!!!!!!! My dog absolutely loved it. - Coffee & Tea Near Me - Boston, Massachusetts

I waited 45 minutes for a grande cold brew and the mobile app said it would take 6 minutes. The employees were lethargic and extremely rude. I will never spend money at this place ever again.. read more

worst service. takes forever. rude staff. had the same bad service and experience for a second time this morning and I'll never go back. most Starbucks have friendly employees who are fast and good at there job. this place has none of that read more

Ideally 3.5 stars but I'll round up to 4. Recently my party of 4 came here around 7:20-7:30pm on a beautiful Sunday eve. It was still hot and sunny out. It was tricky finding parking but we ended up parking in the nearby Roche Brothers grocery store, since we had to pick up some pastries there anyhow. The place was cute, well-lit, medium sized, with lots of natural light through the windows, and spotless clean. It was also empty of customers. We were so surprised that this the staff were slowly closing up shop, storing the foods and cleaning up behind the counter. (I guess they close at 8pm on Sundays). It seemed so early! And it was so light and nice out! The two gals behind the counter were super nice and the made our drinks well, and accommodated my prickly aunt who was unfamiliar with all things Starbucks. We love Starbucks! We would have stayed and gotten snacks here but for their shortened hours. read more

What are the hours of operation of this place. It's always closed when I get there. It can be 5,6, 7 pm. Pick a schedule and stick with jt. I'll have to start documenting my adventures there to see if I can catch it open. read more

I ordered the most popular and simple drink at starbucks a strawberry açaí lemonade no strawberry inclusions and 4 pumps of raspberry. you think that would be easy but no. This fucking place took way too long making my drink and set it behind the counter. I asked for it and they said ya i have it behind here i'll get it into you in a second be patient. What fucking bitches. the staff here is awful. I waited about 15 minutes until someone fucking put out my drink. awful customer service. i waited about 25 minutes for mid ass drink. fuck this place. read more

This Starbucks has gone down hill...these ppl seem to have no idea how to run this place. Every time I place an order it's always just half done where my coffee will be sitting out for 20 mins while no one is paying attention to the hot breakfast orders coming in unless you say something to the workers. Awful read more

I've been there several times and the service is not great! Orders are mixed up, service is slow and the servers are not friendly! Parking in the small lot is terrible! read more

This place has really gone downhill. I had written a previous comment abut how great is was. New store mgt! I spoke to the new manager about my drink not being made right but the problem continues. I do a mobile order right when they open and often the drink is undrinkable. And it is usually one particular person who makes it so badly in the early morning. (I've spoken to her). Sometimes I can't go back to return it as I would be late for work. The problem is some of the employees do not shake the almond milk and it separates which creates a watery drink with practically no coffee flavor. It's sad that you can't get a consistent drink when you pay so dearly for it. We need a "Thinking Cup" in this area! read more

There is a male barista who wears his long hair over his face. I have no issue with this young man's fashion statement. However, I do have issue with his long hair not pulled back while leaning over coffee and food. read more

I probably wouldn't care as much about the bad customer service if you just made my coffee right. It says on the sticker on the coffees what they're supposed to be. So when I ask very nicely for you to fix both coffees (which was just to sweeten them not even remake) don't give me attitude! read more

Can't believe no one has reviewed yet. It's down the street from my humble abode, so I come here occasionally. It's usually pretty busy but they keep the crowds manageable. It's got a good selection of tables, bar style seating, and a pair of comfy chairs I'm currently sitting in. No complaints, a solid Starbucks location. read more

Starbucks - Coffee & Tea Near Me - Boston, Massachusetts

Out of all the Starbucks this place needs some staff training. They are too quick...they don't listen....they make mistakes. I ordered a Capuccino and got Americano and they said it was what I ordered. I was very careful when I ordered...it happened a few weeks later, again! The girl barista, whipped it back from me and tossed it in the sink. I was very polite it was her error. Last week i tried again and I got a watery no foam cold Capuccino. I'll go to Putterham in Brookline they know what they are doing. At $3.00/coffee...they should be perfect! I will contact Starbucks themselves...and yes I know I can have it remade...but when you are in a hurry... read more

Worst Starbucks ever! 5 people "working " behind the counter this morning, but only 1 person actually making drinks. Slow and disorganized. read more

Great weekend Starbucks, the staff is really friendly. I rarely come here in the morning though, they don't have the turn around for a fast paced coffee stop for a commuter. read more

Starbucks - Nice atmosphere - Coffee & Tea Near Me - Boston, Massachusetts

Easily one of the best Starbucks I've ever been to. The crafted drinks always come out wonderfully and I've never had any issue with the quality. The staff is always friendly, helpful and extremely efficient. I'm really impressed with how they've handled all the changes in response to COVID and feel very comfortable getting my coffee there. read more

I have come here frequently for years. However, I just had an experience that guarantees that I will never come to this store again - and, most likely, never again to another Starbucks. It was that unpleasant. I come in, buy a pound of coffee, get a drink, and sit down to relax over a crossword, probably twice a month. Yesterday, I came in around 4 PM, bought coffee, and settled down into my favorite location: one of the four comfy chairs in front, surrounding a low coffee table. As always, I kick back, relax, put my feet on the table, and settle into the crossword. I've been doing this for years and have seen scores of others doing exactly the same. It's always been perfectly comfortable. Except, today, after I'd been there about 20 minutes, a woman came in, saw the three vacant chairs surrounding the table, selected the one directly across from me, and attempted to set up her laptop on top of my feet. She attracted my attention and demanded that I move my feet. I obliged her by shifting the table so there is plenty of room for both of us, and went back to my crossword. At this point, the woman stood up, said a few rude things to me, and went to "tattle" on me to the employees. Now, what should they have done? You have one customer who had been there for 20 minutes, minding his own business, and another customer comes in and decides to confront the first one. Perhaps they could have suggested that the second customer take one of the other available comfy chairs. Or, perhaps she could have sat at the long row of chairs at the place where most laptop users sit. I suppose it would have been too much for them to suggest that she just put her laptop in - gasp - her lap, rather than on a low coffee table, over which she'd have to uncomfortably lean in order to type. Whatever. The choice they made? To come over to me and demand that I move my feet "so that other people can use the table". Even though I was not preventing anybody from using the table. I stood up and asked the employee if she was intending to drive away a customer. She smiled and nodded and said "very good." I told her that permanently driving away customers couldn't be good for the store, and I left. I can probably chalk this up to severely deficient training; it is hard to imagine how siding with the bat-shit crazy customer who wants to confront strangers is the correct customer service response. But this incident has made it very clear that I never want to come back to this store again. Note: I had a seriously unpleasant experience here, which I accurately described above. I submitted the review but - surprise! - Yelp "filtered" it out, so that only positive reviews remained for this location. I resubmitted it because I believe that you, a potential customer, has the right to know that everything is NOT rosy about this location. read more

Conveniently located between my house and my workplace. I've been trying to cut down on my coffee consumption lately, but when I was a regular, a couple of the baristas knew me by name and would start making my drink when I was still in line. They're so friendly! It can get busy during prime morning hours, but hey it's Starbucks and everyone needs their morning cup. Also a great place to study and get some work done. read more

although I live in West Roxbury I usually go to another starbuck's and after my experience I will never frequent this location again. I came on picked up a pack of K cups and was waiting in line to order my coffee and a pastry. After waiting in line for about 10 minutes I make it up to the counter and go to order my coffee. The girl takes the order and proceeds to turn around and tell me "ah yea we are out of that you will have to something else" followed by "we were short handed one person so we cant make anymore" I politely said ok thank you and walked out and could hear the employee calling me a derogatory remark to one of her co workers that was apparently leaving because she made some comment about finally getting out of there. Needless to say I will not be returning. read more

I've honestly given this place so many chances to get things right but they haven't. I'm here 5 days a week because unfortunately it's the closest Starbucks between my house and work. The customer service is okay, only a few of the barista has any customer service skills as I've felt mimicked here before by most of them. The service and speed is slow there is no urgency in making drinks or getting food ready and served to waiting patrons. My drinks has been made incorrectly several times but today I was most disappointed because not only was my drink made wrong it was taken by someone. By ordering through the app I thought it would save me time but instead I waited an additional 15 minutes and still received the wrong drink. If you guys can't crack a smile or make me feel welcomed at least get my order correct, that's basically your job as a BARISTA. read more

For being the only coffee shop on this stretch of Centre street, this shop is never adequately staffed on weekends. Expect to wait 15-20 minutes on a Saturday or Sunday. Lack of staffing has led to multiple wrong orders. If you have another option, highly recommend it. read more

The staff is much more friendlier these days! As of lately I have been more than satisfied with my service. I try my best to always say good morning & smile even when they're swamped with customers & look totally aggravated! read more

Very clean bathrooms and tables. I like most of the employees here. Very respectful and knows how to make their drinks. Now if there were more tables for people to sit at and do some work, that place would be even better! Bathrooms are disgusting, though. I went in there and there was feces splattered against the walls. read more

The staff here is great. Friendly, knowledgeable, efficient My only complaint is that the tables are not always clean--considering how busy it is, it's a challenge, but compared to other locations, this one has dirty tables more often. read more

The staff is great here. They are really nice and generally in a good mood. I wish it was a slightly bigger starbucks...not a lot of room to sit down. read more

This Starbucks is in my neighborhood, so I have used it frequently. Unfortunately it seems to be the one Starbucks that can't get it right. Every other time I go there my cappuccino has milk up to the rim. I am so tired of asking them to remake my drink, and more than once they have been rude in response to "Sorry, I ordered a cappuccino and this is filled with milk." The whole premise of Starbucks is premium service and product for a premium price. This Starbucks just offers the premium price consistently. It's a hike up to Putterham but I'll be making it when I have the time. And for a really awesome coffee experience try Cafe Fixe in Washington Square - coffee as art. Update: 2/26/15 Still no improvement at Starbucks, but I stopped into the new local coffee shop in West Roxbury, El Recreo. Delicious. I wish them luck, but parking will be an issue for them. Free public lot is around the corner though. read more

I travel all over the country & this Starbucks is the best of all I've visited--and I've been to dozens at this point. Boston is my hometown so I frequent 3 or more Starbucks around the city when I'm home. This Starbucks in W Roxbury has a fantastic & friendly staff. Always personable & professional. And great drinks! read more

Recently had my cappuccino cup in this place. Everything is like it should be in every Starbucks but the guys on the counter seemed to slow and not happy to see you. It happens,wish them only good. 4 stars! read more

Like this place. It's usually quite and less crowded than other starbucks but still has the free wifi. I wish the atmosphere were a bit more homey but good for what it is. read more

An average Starbucks. Was packed in the morning. They should definitely hire more people.

I can't believe this place. In the middle of the summer, on three consecutive occasions I have stopped in and around 7:30 pm 90 minutes before closing and they do not have Iced Coffee. The only response was sorry we ran out. I thought when that happens you make more. Not sure who is in charge running the place but the sorry we ran out is wearing thin. read more

Mobile ordered something they ran out. Made the replacement drink awful and had no venti straws. How am I supposed to drink a venti or larger if there are no straws for Those sizes when the smaller straw is too short. Only the Barista was able to make drinks or look for straws where as the cashier was useless. They seemed overwhelmed when there was only one other customer besides me. read more

I've been to many, many Starbucks all over the country and this is the absolute worst, every single time I go! The staff is rude, really slow and they never seem to really know what's going on. I'm not sure how they mess up my order every time, it's just an iced coffee, but they manage! I always say I'm never going back, but unfortunately it's the closest to my home. And I can usually fix the iced coffee at the milk station myself, that is if it's not completely empty, like it so often is. Get it together! read more