We usually go through the drive thru at this location, but this time we went in. Years of decent service at the drive thru wiped out by this one visit into the store. Made to wait 5-10 minutes to order while employees came and went to the computer located there. No one said they'd be with me, thank you for waiting, just petulant rudeness. I'll go to one of their competitors from now on, as will the rest of our family and friends. read more

Home Starbucks! Cathy and the other baristas always kick butt! I also love the vibe because they don't blast the music in there. Line always goes through super fast. read more

I am always looking for a good Starbucks, maybe one that actually cares what I order? I am lactose intolerant and HAVE to have oat milk with my daily drinks. I ordered a pumpkin spice latte with oat milk and no whipped cream. I paid $2 extra!! I didn't get it and it SAID on the LABEL that I had an oat milk PSL with no whipped cream. Quite the opposite. There was normal milk, LOTS of whipped cream and it wasn't even the size I ordered. I don't know how you mess something up THAT BAD. Another scenario I had was when I ordered the Summer Berry Drink with 4 scoops of the popping pearls and light ice. OPPOSITE. It isn't hard to read what I order. (online most of the time) I don't mind when they mess up minority. But when I paid extra for something I don't get it is a problem. Don't go here. I love how kind the employees are but come on?! read more

Starbucks - Venti - Coffee & Tea Near Me - Cleveland, Tennessee

They tried to charge me $5.98 for a tea (normally $4.55)because I didn't want ice. They were all extremely rude. The management and varietal were awful to deal with and not worth your time. Go anywhere else. A formal complaint will be filed. read more

I ordered ahead on the app & then saw all the not so great reviews! I was worried our orders wouldn't be be ready, but they were sitting on the counter ready for pickup. We did order basic coffees, so nothing difficult, but they were delicious and a perfect pit stop on our travels. The drive through line did have a fair amount of cars in it, so I would recommend ordering on the app. read more

See all

This is a nice Starbucks in a good location. The store is very clean including the bathrooms. The staff is nice and they did a great job on my drink! read more

Starbucks - a hand holding a cup of coffee - Coffee & Tea Near Me - Cleveland, Tennessee

Put in an order in-store for a tall Pike Place with cream and two Splenda. The simplest of orders possible. I repeated my order twice to the register staff. I scanned my app and he asked for a good name for the order. The app scan puts my name on the order so... 20 minutes later with 2 visits to the pick up station with all workers in full ignore mode, I finally stop one and ask where my order is. She can't find my order that the register worker should have just made for me quickly like any other Starbucks would. I repeat my order again, for a 3rd try win! 30 min for a simple coffee order. This location is one of the worst popsicle stands I have ever been to. read more

I truly love love love the Starbucks. It is not only clean and looks like all the generic ones it's a little bit smaller than what I'm used to but it has so much personality. Coming from a huge city to a small town gives this atmosphere a certain charm. The size is cute, decor is modern yet comfortable. Bathrooms are clean Halleluyer!! Baristas are amazing as always. They get to know their regulars and give the warmest greeting. Wi-Fi is the bomb!! Since this is a small college town the noise level is pretty low for a Starbucks which is even a greater bonus. I love to come in here and get school work done and even work work done because I can focus. I'm weird because I like noise around me and I can't take that quiet when it while working. The coffee is always great and I have never had a problem with a customer service or quality of drinks. read more

Starbucks - Coffee & Tea Near Me - Cleveland, Tennessee

Zero stars. A special thank you to this BEYOND terrible Starbucks for being so unbelievably shitty. Thanks to the excessive wait, bad service, unprofessional attitude and (best of all) NO COFFEE prepared despite ordering ahead on the app 45 minutes prior. Thank you raggedy ass Cleveland Starbucks, for encouraging me to seek local coffee options. read more

When you're paying for 3 coffees (on a rare occasion) what it costs to brew for a month at home and the staff is polite and gets the order right - that makes it worth it (OCCASIONALLY lol). read more

This has to be the slowest Starbucks in Tennessee if not the USA. Seriously, I stood inside and not one person was served. So I made the mistake of getting in the Drive Thru! It might be ready by breakfast time. Something is terribly wrong here, where is the manager???!!! read more

Starbucks - Tennessee's slowest line! - Coffee & Tea Near Me - Cleveland, Tennessee

Really nice coffee shop but this is an exceptionally pleasant than others I have been to. Service was fast today as I got waited on within one minute of walking in. You have so many choices of coffee, cappuccinos, frappuccinos, smoothies, and teas to choose from its unbelievable. You can also sit out on the patio. read more

See all

By far the slowest drive thru line of any Starbucks i have been to. Avoid this one. I have tried ir three times at 3pm, and 10:15 am. It does not matter what time of day. It is SLOW ans took 10 to 15 minutes each time read more

I just got my usual, an iced caramel mocciato, and it tastes like water. They filled it up so far it started spilling, and I had to ask for the sea salt I paid for. I just don't get why they can't make it the same way every time. I also didn't get ice, I got one big chunk of ice so I couldn't even put my straw in. read more

This Starbucks is so much nicer than the other ones in Cleveland its newer not more than 5 years old probably not even that old in nice and clean and the people who work here are really nice its also a lot bigger than all the other Cleveland stores there's more tables and more coffee chooses (not much) it's really nice and I recommend that you go to this Starbucks over all the others in the Cleveland area :) They feel like a second family to me! read more

Starbucks - Coffee & Tea Near Me - Cleveland, Tennessee

See all

I ordered an Iced Chai Latte and the milk in it was CURDLED! I took it back up to the counter and the barista told me it was just frozen. I think I can tell the difference between frozen and rotten. The drink tasted awful which is what caused me to examine it and realize the milk was curdled. The barista reluctantly made me a new drink using the same cup without washing it. While all of this was happening, we were still waiting on my mother's drink which for whatever reason took twenty minutes to make. It was a plain green tea! Also, all of the counters were sticky and this place is always full of flies. Very disappointing for a Starbucks! read more

The best cashiers and baristas in the service industry. Even on occasions in which I have had problems here they have always gone above and beyond to make sure that I leave happy. read more

I asked for a straw and was told they were only for frappe drinks. Again I asked, "are you telling me I can not have a straw with my drink" his reply was "sorry" and shut the window. Wtf Starbucks read more

Service was AMAZING! they had great customer service and I was in and out vv quickly :) my order was correct and delicious as usual

Coffee is just ok. Prices are too expensive! I can go to Speedway and purchase the same thing and it's less expensive and taste better!

The breakfast sausage, bacon and egg wrap I ordered this morning was so bad and disappointing. I don't go to coffee houses but I received a gift card and thought I would try out the food there. It was full of potato, Luke warm and too heavily breaded, bacon was barely cooked. Did I miss the potatoes in the description? Yuck. If you want good breakfast sandwiches, do not go there( Paul Huff Pkwy in Cleveland, Tn) oh! And they did not have the others on the menu. read more

I've been going to this location for years. The past few months, it's been horrible. The employees are rude. One particular young lady has been there the past three times I have visited to pick up mobile orders. Each time I have asked a question and she flat out yelled at me to be patient. Each time I have stood in the store for 30 minutes waiting on the second part of my order. Today I was there and it happened again. They make drinks wrong, serve cold food, and are honestly just rude to customers. I will not be using this location anymore. I'd rather go to McDonalds than deal with this mess. read more

I go to this location multiple times a week and wait forever and receive an order that's not made right fifty percent of the time. Not satisfied. To be paid to do a job that tends to customer satisfaction you'd think they would be a little more aware or training better. This has to be costing the company a lot of money for all the orders being remade and customers they lose. read more

This is 100% the slowest Starbucks ever. I've tried it out a few different times hoping it would get better but nope. You're guaranteed to wait AT LEAST 20 minutes in the drive thru. I really don't understand why they're so slow. Pretty sure they don't start making your drink until you've been sitting at the window for a couple minutes with the speed of this place. It's beyond ridiculous. read more

This Starbucks sucks. Why do I keep ordering here? Because it's convenient I suppose. Every time I go through the drive through it takes at least 15 minutes, if not longer. Not an exaggeration. They also screw up my drink just about every time. Simple drinks that they probably make multiple times per day. Once again, why do I keep going to this Starbucks? It would be quicker to get out of the car and go to the Starbucks in the Target on Frontage Rd. read more

How can a you not have a bathroom available? COVID OR NO COVID doesn't make sense that a restroom is not available to wash hands or use. Very rude workers. Sent us to Publix read more

What do you say about your favorite coffee shop with the best Lemon Bar Frappuccino, Skinny Vanilla Latte, Shaken Ice Tea Lemonade with black tea, Lemon pound cake and Reduced Fat Turkey Bacon Breakfast Sandwich. These are my favs and if you try any of these you are sure to be blessed with the best you"ve ever had! The best service and atmosphere awaits you too! I have their mobile app and I just let them scan my phone to pay, which is fast and it keeps track of my purchases and gives great rewards! Love, love, love this place! (Corner of Keith Street and Inman Street in Cleveland TN) read more

I wish I could give 0 stars. By far the worst Starbucks I've ever been to. First off I waited 20 minutes in the drive thru line with 1 car in front of me, only got 3 drinks. Got to the window finally and the cashier is talking to one of the baristas for almost 5 minutes not opening the window and has her back turned to me. Finally get my drink and sandwich and the coffee is burnt! What in the hell?! Go the extra 3 miles and go to the other one. read more

If I could leave negative 5 stars I would. It shouldn't take 30 minutes to make a grande peppermint mocha when there's 1 customer inside and 4 baristas. Bye. read more

Beware if you order a sugar free frappuccino!! Went through the drive-thru and ordered a sugar free frappuccino, which came out with whipped cream. Why would you put whipped cream on something ordered as sugar free?! When I pointed it out and asked to correct, barista Joel was very nice, but when returned it was sprinkled with sugar on top, which I noticed after pulling away. I then parked and walked in, where instead of apologizing, which is the first rule of customer service, another little blonde boy (I didn't get his name) told me I couldn't have ordered a sugar free frap anyway, because the base contains xanthan gum. I've ordered this drink many times and never been told this anywhere else. I ended up just leaving the drink and walking away out of frustration. read more

Everyone here is pleasant. The pumpkin spice latte is my favorite drink from here. They have plenty of in door and outdoor sitting. The drive thru stays busy read more

I love coming here, as I have not had a bad experience yet. Ed, the manager is awesome & always cheerful when he is there. However, there are a few occasions where a some of the women that work there are not as friendly. But not enough to stop me from getting my coffee here. One time, I had to wait for my coffee longer than usual. By the time I got go the drive thru, the young lady told me that my coffee was on the house because of waiting so long for it. That's great customer service! read more

This Starbucks is right on my way to work. It can get a little crowded but the employees are pretty efficient & correct with the orders. I even love the ability to order on the app & they have it ready! read more

Very good store, staff always friendly and coffee excellent and fast service. I use drive thru most of the time.

This is one of my fav places to enjoy a cup of fresh, "pour-over" blonde roast! Usually frequent in afternoons after work! Great staff, great atmosphere! read more

I have never in my entire life been to a slower place of business. Every single time I go through the drive-thru, I have waited no less than 20-30 minutes. Absolutely ridiculous. The person in front of me ordered one drink. I ordered one drink. I'm not sure who is running this store but they suck. I will seriously drive across town to the other Starbucks now before I will wait in this line. Literally do yourself a favor and do the same. You will spend the same amount of time. Actually driving across town and going to the other Starbucks will be faster. Guaranteed. read more

Don't hit the drive thru if you don't have 20 minutes to wait. Seriously the slowest Starbucks drive thru EVER & I've given them plenty of times hoping they would speed things up. Nope, so now I only stop if I have 20 minutes to wait. Besides that, everyone is friendly and the coffee is good. read more

this starbucks is normally perfect but there has been this girl who has ruined my drink the past 4 times i have come. one time she switched everyone's drinks and we all sat in the drive thru for 45 minutes. when i correct her she just argues with me and gets an attitude. she was working the drive thru today at 12. i will gladly drive across town to the other starbucks just to avoid her ruining my drink and my day with her incompetence and attitude. read more

One car in front of us, they ordered two drinks and we sat behind them in line for 15 minutes for them to get 2 drinks! I ordered a smoothie and my husband wanted a tall hot coffee with nothing in it! That's it! And we waited for 20 minutes! We thought, well surely we will get them for free since we've waited so long! At least an apology! But nope. Nothing! They said well smoothies take a few minutes... 20 minutes tho?! I don't think so. Not even an apology was given for the wait. Then when we got our drinks my smoothie wasn't even the correct flavor I told her strawberry banana and only got strawberry! At this point my husband wasn't going to go waste the time trying to get them to correct it. This is unacceptable and outrageous! Worst Starbucks I've ever been too! read more

I love My Planet Fitness! The location, gym and staff are phenomenal! From day one to now I have been made to feel welcome and my experience has been nothing short of amazing! Everyone has been super friendly, especially Jeff and Bobbet. I cant imagine going anywhere else. read more