"Eek! Methinks not..." is right! I hate the fact that this is the only drive through starbucks in my area (shock shock!) I would rather risk being late to work and go walk in the neighboring starbucks down the road. This place needs to get it together! I have tried and tried repeatedly to give this drive through a chance. And there is one thing that they are consistent about....CRAPY SERVICE! I always have my signature drink...yet every time I ask for a chai tea late brewed with soy...they look at me crazy. YES I ACTUALLY WANT THE TEA BAG, NOT THE NASTY SYRUP! Call me cray they always forget the order because they neglect to take it down properly. they also always take forever in the drive through and you can hear the chatty talk/unprofessional conversation going on in the backround. This place needs new management or corporate needs to step in, because 2 stars is really unacceptable. Thanks read more

Definitely not the type to write a negative review but I feel as if this shouldn't go over looked. I stopped in as I was traveling through and I ordered a large caramel frappe but realize I was given a vanilla. Megan was out and the one I dealt with, and when I brought it to her attention she literally scoffed at me under her breath and rolled her eyes at me. I let it go, but the real issue was whenever my drink was remade. All I'm saying, is if THIS is who Starbucks hires as management I TRULY feel bad for the staff. read more

Edit: They don't serve alcohol anymore, but they're still really nice! I personally always get great service and it's a great place to study/do work. The store is super duper amazingly nice and they serve the ALCOHOL! Rachel or CHO is a highlight of the store no doubt! read more

Starbucks - AN AMAZING BARISTA! She goes out of her way to make every customer feel special. The epitome of an amazing partner! - Coffee & Tea Near Me - Fairfield, California

This Starbucks is in a cramped strip mall, off the 80 freeway towards the Bay area. I don't know how they handle the heavy vehicle traffic during prime time commutes. I came right before the heavy lunch hour. The server was very friendly and my latte came out very quickly, regardless of the drive through traffic. The majority of tables were taken but was still able to find a comfortable chair to type this review out. 1940's music was actually soothing and a break from mainstream music. For a heavy traffic store, they keep the chilled foods well stocked and is pretty clean overall. Be wary of finding a parking spot if you decide to walk in. read more

Starbucks - Skinny vanilla latte - Coffee & Tea Near Me - Fairfield, California

This Starbucks has good variety as not all locations are always stocked, which I appreciate. However it gets very busy, especially the drive thru, and parking space close to the building is very limited. We decided to order online so we could just pick it up on our way home, and the estimated time was 4-7 minutes. We arrived about 8 minutes after ordering and had to wait another 10 min for them to even start making our order. They were doing well and working hard for what seemed like an understaffed and busy shift, but I wish the estimated time would've been more accurate so I would know what to expect. Otherwise the drinks and food were all good and consistent with Starbucks quality we've had before. read more

Consistently rude workers. Consistently get orders incorrect and then if there's a mistake, no apology. Please, at least just be kind to people. My "no foam" latte from this morning. I still hadn't found the latte when I'd dipped down to almost an inch below the lid line. Last time I'm coming to this Starbucks. If I'm paying that much for coffee, I'd like the order to at least be correct. Service with a smile, kids. Please remember that. read more

Starbucks - Coffee & Tea Near Me - Fairfield, California

Nice Starbucks. When would it be convenient to Interstate 80. Good fresh pastries at 3 pm. Nice dining area. Music was a little loud for my liking. read more

I've been coming to this Statbucks location for over 6 years now. I've never once encountered a problem with my order. My drinks are always perfectly made and when I order a pastry, they're always hot and fresh. I stopped by here today and I ordered the peppermint mocha, but they were all out of peppermint, so I ordered a White Chocolate Mocha instead. I requested a sleeve for my cup as it was hot, but they were all out of cup sleeves too. This is first and only issue I've ever encountered in my six years of coming here (I just hope this doesn't become a common occurrence) Otherwise, the staff is always friendly and they are one of the fastest Strabucks around- I never have to wait long at all for my order. I would recommend this Starbucks out of the others in the area. read more

Mobile ordered a soy flat white. It was great and the workers are doing amazing in the COVID-madness and taking lots of safety precautions which I really appreciate! Will definitely be back.:) read more

Review #071 - 2017 This Starbucks is by far the worse Starbucks I've probably been to. I placed a mobile order about 10 minutes prior to walking into the place to pick up my order. I understand that it would take a while longer than usual since I ordered four drinks, but when I walked in only 1 of our 4 drinks were ready. Then another minute later our second drink was made. About 5 minutes passed, I was expecting the other 2 drinks to get started, but I didn't see them anywhere in sight. There were about 3 or 4 other people who ordered after I showed up and had already gotten their drinks so I walked up to ask how long it would be before my full order was completed. The one guy looks at me and says, "which drinks are you waiting for?" I told him that two were already sitting on the mobile pick up rack, but I'm still waiting on the 2 venti iced caramel macchiato. He picks up 2 empty venti cups with a label and looks at them then says, "it's going to be a lot longer!" But why? My order was sitting there this whole time and he just kept ignoring my empty cups. Finally, another person comes by and asks nicely, what I was waiting on and she got my two drinks done in 30 seconds! Thank goodness for decent people like her, hence the second star! Can't stand people like that jerk! He needs to get a new job that doesn't involve interacting with customers. read more

I usually just hit up the drive thru at this location, but I had to do some work on my laptop and wound up inside the cafe for a couple hours. Service was awesome as expected, and the barista even offered me a free artichoke chicken flatbread due to an order error from the previous customer. Score! Lol, it hit the spot and was pretty good! As far as the cafe itself goes, it looks small from the outside, but I'd say it's roomier and has more tables than the average Starbucks. I'll definitely consider doing more work at this location in the future. read more

Sat in the drive through for almost 25 mins got up to the window my drink was wrong the lady at the window looked at me like I was stupid and said "ummm okay" so she took it from me and re made it WRONG again and I told her it wasn't right and she looked at me again like I was stupid . So I just said screw it and left . I have always gone to this Starbucks and I will no longer go there. Today was the WORST experience I have ever had there and the lady working the drive through needs an attitude check. read more

Am I asking too much to get a smile or a thank you when I come to the drive thru? I do not like going to a place where I feel like I'm bothering the workers asking for my order. Terrible service! Step up Starbucks! read more

Starbucks - Coffee & Tea Near Me - Fairfield, California

Walked in just now to pick up my online order. An almond butter and jam sandwich. No one spoke (not that it mattered to me), and a Barista (Brown skinned woman with glasses and black hair) walked around the counter with a clear attitude and slammed my sandwich in the pick up bin. Then walked away. Worst customer experience at a Starbucks ever. Thank you. read more

Stopped by this Starbuck on our way to Cupertino, its very small parking drive through is a bit small and hard to get into with larger cars. But the inside is very nice well put together and clean. I ordered a peppermint hot chocolate with no whip and it was amazing, and my friend ordered a hazelnut latte. They were very delicious and just as we would expect. read more

Super slow, waiting in the drive thru for 30 min for a coffee, couldn't leave because I was blocked off. The staff were rude and knew they were lagging the orders. Never again. read more

They never remember to make mine with soy I have a allergy to regular milk and the food person always has attitude when calling out the order and handing it over to the customer the manager should realize that they are in an industry that cant afford to make their customers angry for their lack of competence. read more

This is an honest review as I use this Starbucks as an office and see the staff interact with customers at least 4 days out of the week. Granted I'd prefer better coffee, the staff here is great. The first barista I really got o know was Marilyn who is the sweetest and kindest lady. All of the younger staff here have a little edge to them but they remember your name, they'll remake drinks if they're ever wrong, and they're just some cool people. I've seen them work with some of the most rude, disrespectful customers while maintaining professionalism and a smile on their face. Favorite Starbucks, hands down read more

i've been going to this starbucks for the past 5 years! i've never had any issues with the staff members or any of my orders prior to covid which was really nice! it is a medium sized cafe and a good environment to study even when it's busy. however, with covid in place, you can't go inside to order! it's strictly a drive thru starbucks and again, i've never had an issue and my drinks because they always come out good! read more

This is a well-staffed store and today's crew was lightning fast! Orders were correct and great-tasting. Well done crew!

I'm not fond of the staff at this location, they can't seem to follow easy directions each time I'm here, while other Starbucks locations get it right the first time. Example, light ice means go easy on the ice, don't fill the cup 7/8 full of ice. Both my husband and I asked for light ice for our refreshers since it was a chilly night outside, and mine turned out to be almost full of ice (7/8 of the cup was filled with the ice), and his was about 3/4 full of ice. This is two drinks with the labels on them both saying "light ice". It almost seems like they do the complete opposite on purpose. read more

A great place to stop and take a "Good Morning Deuce" when driving from the Bay to Tahoe. Located next to a Chevron and a Jack in the Box, you can fuel up, get breakfast, and "unload" all in 1 spot. The bathrooms are conveniently located right where you walk and tucked away so that the Starbuck's Baristas don't have to see that you are only coming in to "relieve yourself" (I hate getting those stares after you walk out of the restroom. Those "I know what you just did" stares). The service is good and the employees are friendly if you decide to get some coffee in order to stay up for the drive as well. I think it's a requirement to be overly friendly to work at Starbuck's though, or it might just be the caffeine. read more

This was a busy morning and even with "the rush" of people the service was friendly and speedy! The cinnamon shortbread latte w/ Almond milk was sooo good! Not all Starbucks make drinks the same.. just sayin' read more

Ok so I think I have only given one star ratings to maybe two other places.......I will never come back here again! Here is how things started! 3:45am woke up by my sisters dog 4:00am fell back asleep for 40 mins 4:55am got out of bed and let the dog into my room 5:00am got to the bathroom and get back in the bed and watch the news 6:30am get dressed for work 7:50am leave to pick up co-worker 8:10am arrive at Starbucks Lets take a break and tell you why I NEEDED, NEEDED, NEEDED, did I mention I NEEDED starbucks this morning?!? Well I found out on Monday that all the exec. committee would be coming into our (my department) office on Wed to monitor us and ask questions and such, of course I was a little stressed so I told myself that I would need to stop at Starbucks to have a great pick me up! Well I couldn't stop at my usual on Springs Rd. in vallejo because Karla E. wasn't there! So we stopped at the one on the way to work right off of Hwy-80, only 7 mins from work! So we walked in and it was empty and slow! The Barista kind of rushed me into making my order.....she asked me if I was ready to order before I got 10ft into the store! I didn't even look at the menu yet!!!! So I finally told her I wanted a Carmel Frap which I ment to say Machiatto but because I was so rushed I forgot! So of course once I saw the drink placed on the counter I asked if that was my drink and she said yes......I then told her that I wanted a warm drink! She turned back and pointed at the blender while saying, "A frappacino is a blended drink. Was it a Machhiatto that you wanted? Because you should have said Carmel Machiatto, its called a Carmel Machiatto!!!" I then told her yes and ok, because I think if I wouldn't have said anything she would have kept repeating herself for no damn reason! I honestly wanted to reach over the counter and tell her about her rude customer service skills and tell her to get a desk job! I can say that the cashier was pretty friendly, he even toasted my bagel! I didnt' like the fact that they didn't have the actual starbucks bags but a plain white bag! BORING So all in all I actually got three drinks and a bagel and only paid for two drinks and a bagel! But then again like I said I will NEVER EVER EVER EVER, be going back there!!! P.S. the parking lot is extra small! read more

I have a feeling that a lot of people who stopped here are driving through, which makes the importance of a good Starbucks experience all the more important. Every time I have been here it's been like a desert oasis surrounding a lake of caffeine instead of pure water. The service is good. The bathrooms are clean. The drinks are competently made. It has a drive-through but I don't use it because by the time I get here I really want to stretch my legs so I appreciate the fact that this isn't a tiny location either. read more

Wow. This place has gone downhill from our last passing through. Barista was waaaay more interested in talking with his friends who were leaning on/almost over the espresso counter/machine. Probably the reason why it took FOREVER to get the drinks when there was very little business. Between the order not being written down correctly and the lack of interest to get a brownie out of the glass top, good lord. I wonder who the manager was. I've seen middle school kids have more direction than the people working. Tip: drive over the hill to the Starbucks near Cosco. You'll need to get out of the car, but at least they care enough about making your order right and working a job someone hires them for. read more

I don't know why the reviews are so low. This Starbucks is your average drive thru right off busy I-80. So the lines are expected but like all other Starbucks drive thrus it doesn't take more than 10mins. Since they release the cold brew that drink has been my morning and afternoon pick me up. I love it.! There was a time I came in too late and ordered it and they ran out, the barista made me a drink similar to it and it was very tasty. This customer service at this location is good. I don't have any complaints about their service one bit, the long lines at the drive thru unfortunately is not within our control so I don't hold that against them one bit. read more

Compared to other Starbucks locations I've visited, this one is very average to me. To start off, this location is small. There aren't many tables and chairs to sit at inside when it gets really crowded. There's some seating outside but it doesn't help much and still feels small. Also, I couldn't find the bathroom (if there was one) which is usually easily accessible at other locations. The parking here is pretty terrible. Every spot seems to be taken and it's hard to get out if you parked next to the drive-thru. I haven't had any real problems with the service but they are a bit on the slow end. Whenever I come through drive-thru or inside, there's always a line. Drinks may take awhile to come out if you're in a hurry. The staff is nice for the most part and I haven't gotten rude service yet. This isn't the best location but you can still get that Starbucks-quality coffee. If you need your quick fix, you can come here. There's better locations elsewhere but this will do the job. Meh. read more

Okay- I am going to be frank with anyone and everyone that reads this review. I am not from Northern Ca. Being from 'The OC' (SoCal), I have heard that people in Northern Ca are so nice. So, that's what I believed. Well, I have been to this Starbucks on three different occasions, and needless to say, the gal behind the counter (whom is around 5'8, maybe 165lbs, with strawberry blonde hair, always having her hair in a bun) is so rude to one of the employees, each and every time I have walked into this particular store. Geesh didn't anyone tell her while she was growing up, she can catch more bees with honey then vinegar. Her rudeness to the young guy behind the counter really bothered me. As a customer I would rather have my coffee or tea with a smile, (even being it's a little late), then a cup of coffee filled with ' rudeness to your co-workers ' on the side to go- I am not letting one bad apple in Northern Ca, ruined the whole pie! I just think she just needs a reality check in KINDNESS 101! read more

The baristas know whats up at this place! I never leave with a bad drink. I like to bring my laptop and do work. The staff is very friendly most of the time. Only drawback would be limited tables and parking is usually packed. read more

I come here often to study. The staff is always VERY friendly and I never have to wait long for my drink. Since I am here studying, I am here for many hours at a time. On several occasions, I have seen them go above and beyond to give the customer what they want. One lady forgot her birthday postcard that she got in the mail (on her birthday) and the guy behind the counter not only comped her drink, he comped her husband's drink too. I see a lot of reviews about how rude the staff is. Maybe they've changed things? I am here at least twice a week and have never seen anything but excellent customer service, even after sitting inside for hours at a time. read more

I used to come here a lot to study, but that was 7 years ago and the service then was great. Now, I only come here when I visit my parents. This location gets worse each visit I make. The staff isn't really friendly, no one really has any personality. The girl who took my order was rude. I ordered a basic, iced coffee w/ cream and sweetener. Not sure, how someone can make that wrong.. but, of course, they did here. Idk, what is up w/ all Starbucks locations doing so poorly lately. read more

This is probably the 5th Starbucks in Fairfield. I went in on a Wednesday evening to meet up with a group of friends.. I would come back for the chill atmosphere that pretty much all Starbucks possess. Drinks were good. read more

I normally go to this Starbucks location when I'm driving towards Vacaville. It's always friendly, I love the drive thru window and my drink is always good. This time was an exception, how do you run out of soy milk? It's Starbucks for heaves sakes! Was there a mass amount of coffee drinkers who asked for soy this week? Help me understand? I compromised and settled for nonfat milk. I go to pay for my drink and he still got it wrong. So I had to sit and wait for them to make another one..... Then I get handed a hot cup with no sleeve. I ask for one, and can you believe it! They are out of sleeves!!!!!!!!!!!!!!!!!!!!!!!!!!!!! At this point, I'm done going to this Starbucks. Someone needs to order supplies a little earlier. Maybe another customer can have an outstanding experience, but it sure wasn't me. read more

Time: Thursday, April 11 2019. 10:36pm. Yelp says they are open. Drove 10 miles to get here, but they are not olen.

Made my disabled mother feel really bad about herself today you guys rock. My mother said you guys treated her like she was homeless today. She came to you guys right after having I biopsy and gets treated like crap. Good job guys. Way to stick to the Starbucks mission statement huh. read more

Made a mobile order more than 10 min ago. Walk in and Barista tells me I have to go into the regular order line to ask for my order. That's new!! Then I wait 5 min to get to the cashier. He asks the barista (who I spoke to earlier) where my order is, 'Oh it's coming'. After standing there longer, the barista asks if I want the hot chocolate that's been at the counter for a while. The name on it is Jennifer. Really!!! Not only have I waited 22 minute for a mobile order but I have to take a cold order? I ask what if Jennifer comes in and he's response... "she can complain to me. I don't care". What work ethic! If mobile orders could have a refund option. read more

Starbucks - Waiting more than 12 min for a mobile order - Coffee & Tea Near Me - Fairfield, California

Went in to see when my neice was working and asked one of the employees that was helping me and she all of a sudden became very rude and said i have been here 3 years and there is no one here by that name. Made me kinda embarrassed that she would just blast it out like that. Well i have news for her. My niece does work there and maybe she should get to know her co workers before being a miss know it all. read more

Feeling very frustrated with this drive thru. Not only did I get the wrong drink this morning, but they also forgot to give me my debit card back. And the guy was super unfriendly to boot. I come this location often but never again. I will purposely make my coffee every morning rather than give my money to a company that trains its employees so poorly. read more

The music is so loud in this store it hurts my ears and head. The bathroom is pumped full of scent that is nauseating. It is convenient to get a snack off the highway. I have to have my husband order and eat in the car because this whole place just sets off a migraine. I have never experienced these issues at any other Starbucks. It is like this every time we have stopped here. I need to convince hubby to not stop here anymore. read more