I always ask if they have the sandwich I order in stock because they often dont- its not a big deal. Today they told me "yes" and ran my credit card. Then they told me afterwards that they don't have it in stock and gave me 2 croissants that I didn't want rather than just giving me my money back. Also the drive thru is super narrow and is shared with a bank, so you almost get side wiped when you are waiting in line. I'm so done with this location. read more

This Starbucks is very large and centrally located off Route 66. Seemed very clean. Only one way in though, which stinks if you're coming from the other direction. Seems common in Flagstaff though--so that's not their fault. Inside was very crowded. We had a two drink order through the drive thru. The girl was polite while taking the rider but we repeated the order 4 times (literally), and it still came out wrong. We asked for a stirring straw and she seemed annoyed. Not sure what was up. read more

This is by far the best Starbucks in Flagstaff, ALL the employees are so wonderful and amazing and will do whatever it is needed to correct the problem in no time! I am eagerly greeted the moment I walk in by Matt who calls me by name and I so love that!!! This is an amazing place to be :) read more

This was such a great store! They were very busy but had amazing attitudes and knocked out my three complicated drinks (and personal cups for them) quickly and efficiently. They were very chipper despite being slammed! Made for a great road trip starbucks stop. This will always be the one we stop at in Flagstaff now. read more

During Coronavirus lockdown they only had the drive-thru open. We were in a moving truck at 4:30am as we were about to continue our drive to San Francisco. The overhead clearance for the truck was too high for the drive-thru. I didn't get her name but an employee was nice enough to let me order at the front door without complaints! Thanks for the coffee when we needed it most! read more

While in Flagstaff, I stopped in this Starbucks for my usual pick-me-up. Definitely a better atmosphere than the usual Starbucks and one barista in particular, Lauren, was great! We chatted for a bit and she has a great laugh. She for sure made my day! read more

Yes, there are LOTS of other great places around Flag to get great coffee but this place is a nice refuge for those who have those Starbucks Rewards Cards that have become a part of the family that they cherish and use everyday. Good staff which is really all that differentiates the different stores nowadays. read more

Starbucks - Coffee & Tea Near Me - Flagstaff, Arizona

Coffee is always great and drive thru line moves fast! We visit this location when in town.

We stopped off for a cup of Joe because I was exhausted after our visits to national monuments. This SB has a few tables outside and is a standard sized place. I saw Arizona mugs but no Flagstaff mugs here. The tall soy latte was delish. Maybe it was because I was also starving. The young staff who helped me was so friendly. Lots of students there studying and hanging out. read more

We pulled in the parking lot and it was an absolute zoo. We almost left. I'm glad we did not. The staff was awesome. Service was excellent. Our coffees were hot and wonderful. what surprised us the most was how incredibly busy to place was and yet they were spot-on in getting our coffees and breakfast sandwiches in a timely manner. read more

The people working here are mostly nice. I worked for Starbucks for many years and I think a lot has changed with the company and with the feeling that I get interacting with the partners. This is a newly designed stand alone store (there are only 2 and greatly inadequate number of stores) is not designed well. Often I find the parking lot overloaded with cars parked around the perimeters and the drive through line growing into the parking lot. Today I was unable to exit through the back entrance/exit. There was zero space to do so because of the line that was running though the parking lot and cars parked around the perimeter. I don't known how other cars could even get out, parked either on the edge or in a space. I was forced to go out front which and the Starbucks exit is too close to the light to get 3 lanes over to make a left on Ponderosa parkway. All in all a terrible design that often caused me to rethink how badly I want this coffee I like so much. read more

So sick & tired of their CONSTANT lack of lunch items. They have been open long enough to get their stocking problems resolved. Worst Starbucks anywhere. Customer service is lack luster, management is apathetic and as for the food I would rate it, BUT THEY NEVER HAVE ANY read more

Starbucks - Brrrrr, give me my coffee! - Coffee & Tea Near Me - Flagstaff, Arizona

I give it a three star because I usually get my drink via the app. My coffee is usually ready by the time I get there, but there is no interaction with the employees. They do not greet you or say have a nice day as you pick up your order. Almost like they have cyborgs working there without any personality. Still, coffee good read more

I have been to this starbucks a couple of times and every time I've been, they have messed up my order. The people are very nice but they just don't know what they are doing when they take your order and don't understand how to make drinks. read more

No mocha mix until next week? All stores in town are out. Crazy! Nice staff. Managed long lines efficiently. read more

This location was great when it first open. Now it sucks. Please explain to your baristas what the definition of "Quad" is. 4 shots! Tonight was the 3 time I ordered a quad grande white mocha for $7.25 and receive a regular white mocha. I'm done with this location. read more

Alex is so kind! I sat in the Starbucks I frequently go to for about an hour journaling and every time I saw Alex interact with a customer he was so interactive, kind and thoughtful not just trying to get people through the line. He said hello + goodbye to everyone who went in and out the door. Great customer service by him!! read more

Amazing store, it's always incredibly friendly, super clean and up on sanitation protocols. I love coming here because I know I'm going to get amazing service, safely, and it's just so great having connections with the baristas there! Definitely make this store a destination read more

This Sbux has the slowest drive thru on the entire planet. Just does.not.move. I'm writing this while stuck in it. It has been so many minutes. So many. Sixteen minutes and there are still three cars in line in front of me there were seven cars in front of me when I entered. Eighteen minutes and still two cars in front. I just want my iced coffee. This is so sad. read more

I have sat in line for 35+ minutes with 6 cars in front of me and I'm sadly not exaggerating. The coffee I always get is $5.50 but here it's $7 and I asked why and it made 0 sense to me. They told me an extra shot of peppermint is a $1.50. Then I got my drink and it was so strong I couldn't drink.. super upset but I love the company starbucks so i gave more stars but idk what's up today with this location. read more

Great Starbucks location! Stopped by to fuel our long drive back to LA and got a quick coffee and also bought some cute coffee tumblers on sale! Location clean and tidy too! read more

Love Starbucks coffee, but we are very limited in Flagstaff and disappointed in this one. On most visits to this Starbucks, the pastries are nearly empty, with only a few sad looking selections left. The employees always have the same answer- "Sorry. We got slammed". Here's an idea: Order more. Other concerns: the tables appear to never get wiped down, as there are lots of crumbs, coffee drips on them; front door always has tons of finger prints- looks like its frosted glass; every trash can is overflowing and trash on floor; some employees dont dress professionally, in tee shirts or tank tops. The Starbucks on Milton Rd is much, much better in every respect, and is what I expect when I go into a Starbucks. An terrific alternative is the Barns & Noble, who has Starbucks coffee, a huge selection of pastries and is clean. read more

Stay away from this location. It seems EVERY SINGLE TIME I come here my drink is wrong. This place is so busy that their employees dont care to do things the right way. They are just trying to rush everyone through. Not making that mistake anymore. read more

I arrive at this Starbucks nearly every morning at 5:30 am. I am always greeted by name, my coffee is ready before I get to the counter! I love my Starbucks!! I appreciate all the baristas!! They are friendly and always smiling! And that's awesome at 5:30 am!!! Thanks guys for making my mornings wonderful! Maia B. read more

Honestly this location sucks.... it used to be alright but every time I've come here recently, they are out of everything I ordered in my online order. Other locations specify accurately on the app which items are available and which ones aren't. This location doesn't. Every time I order a food item that says it is available on the app, I show up and they are out of it. Despite this, other items show up as "unavailable" on the app, so I always assume that the unavailable items would be marked. But no. The other thing that sucks about this location is the incredibly long wait, no matter how busy they seem. Three cars in the drive thru, and I'm waiting 30 minutes just to find out they are missing half my order. Today was the nail in the coffin. I'll drive across town to the Milton location from now on. read more

This is my first time reviewing a chain so I'll start off by saying that my rating for this Starbucks location is low NOT because I dislike Starbucks as a company or because I've been to better coffee shops in Flagstaff, but instead because I saw an employee mistreating a customer and I feel very strongly that she should be called out on it. A woman in her late fifties walked in a the same time as me, I held the door and she thanked me. Because I didn't know what I wanted yet, I insisted she go ahead of me. She needs a minute herself but takes me up on the offer. She starts to order, tentatively, and has a few questions for our twenty-something redheaded barista, who won't make eye contact. With everything question our barista had a short answer, using words like "yup" and "nope" each word packed with a bit more attitude than the last. She doesn't make a single helpful suggestion for the customer, who is clearly unfamiliar with Starbucks, and instead lets out a few impatient sighs. When the woman finishes her order, she fails to mention what size drink she wants and that's when the employee goes into what I consider to be full-on bitch mode in the service industry. She says "What size is that gonna be?" Customer says "What do you mean?" and the barista picks up an empty cup, taps it, and starts speaking slowly, obviously talking to her as if she's thinks she's an idiot "WHAT siiiiize? Like, what size drink? There are different sizes." Customer says "Oh, medium I guess. I shouldn't have too much caffeine. The barista chimes in with an especially snooty "OK, GRANDE." And proceeds to ring her up. Customer says thanks and receives a shockingly cold "Yup" as she slams closed the register, and proceeds to say "Next.". That shouldn't have surprised me but did, nonetheless. I'm up next, receive service I'd expect from a middle school girl, and still decide to tip. Even if the customer is lacking intelligence, a pain in the ass (which she wasn't, by my standards), and holds up the line for several minutes with questions, it is NEVER okay to treat him/her in such a manner that hurts their feelings and leaves them thinking they've done something wrong. She's paying five bucks for a cup of coffee and you're seriously going to speak to her as if she keyed your car? It's possible our barista was just having an off day but I doubt she's more than just a stuck-up brat that doesn't care enough to provide fair service to customers. I manage a restaurant and if she spoke to my customers that way, I'd feel awfully tempted to let her go (and I don't throw those words around lightly). If I may be so bold, I'd strongly suggest she get out of the service industry ASAP. Perhaps she could find a job position where it's actually her job to make people feel like criminals. read more

I pretty much live here. Great service, especially when "Ricky Bobby" is running the drive thru. Coffee is always the same, no surprises. Sometimes a bit slow, but who wants to rush around anyway? I love this place, and will keep coming back. read more

I was traveling and wanted to pick up "you are here" mug. I arrived at 10:20 pm. The two employees a blonde and another guy had locked the doors early and then AVOIDED me at the drive thru window. I saw them make eye contact with me and then walk away. For anyone who appreciates a good establishment, this isn't it. Management should re-evaluate their employees because this was poor customer service and loss of business. read more

Don't go here between 730am-8am. I thought ordering inside the store rather than drive thru would be convenient and faster but no. They forgot my order and finally made it 20 minutes later. Staff and communication are unorganized read more

My stop here was on the last leg of a long trip...it was a welcome bit of familiarity. The experience was your typical Starbucks experience. Having been to one about 6 times a couple days before, this one didn't stand out too much, except for the fact that they were more awesome about my refillable cup than the others had been. The cup looks big, but only holds a smalls worth at best, they totally didn't give me any grief and charged for the small automatically. Awesome! read more

I have been ordering a triple venti skim, 2 pump white mocha for years. Today, while we were stranded in Flagstaff due to car trouble, we strolled over to this Starbucks and I ordered my usually. There was one HUGE difference; the man behind me started asking me why I ordered it with only two pumps of chocolate. I responded (calories and sweetness) and then the barista said, you should be ordering the latte, it will be a $1 cheaper. I said, 'really?' and she said yes, they shouldn't be charging you for 8 pumps of chocolate when you are only getting two, and latte's always come with two pumps of chocolate...so technically you have been ordering a latte for all these years; and subsequently I been over paying for my already ridiculously high priced coffee. read more

Rock solid Starbucks if you need it. It's the same everywhere, but sometimes that's a good thing. Staff was friendly and the place was clean. read more

8 AM. Nasty dirty restroom!! I do not understand how as a business start the day with dirty dirty restroom! Yuck! That tells enough about this location!! Plenty of other businesses to buy coffee from. read more

Top notch team at this location. I have been in 2 times over this weekend - once in the morning and in the afternoon of the next day. Service was great and even though one of us did not get what we orderedf, they quickly corrected the problem and were very apologetic. read more

Abby was rude rude rude we ordered four coffee drinks one strawberry smoothie and a small ice tea we were served everything except the tea I waited and went up and asked about the ice tea Abby snapped at me " we are very busy " so I waited and waited the whole time there was a small ice tea sitting there ice melting finally I asked the cashier and she just gave me a refund dear old Abby could have just said sorry my sister and I were saying how it was a all girl crew all Abby had to do was check the ice tea and see what the name was but she was a bitch and we will not be going back because of it period will go anywhere else good service is the most important thing for me read more

Stopped by on the way to Page, AZ a bathroom break and a caffeine boost. Service was quick and there weren't any lines for the bathroom.

I was thankful for finding a Starbucks on our road trip. I went all day without coffee and when found this Starbucks I was happy and then I got my drink perfectly made for me and the server was so nice and pleasant. Thank you for being so funny and great. read more

We live in SoCal and were at Flagstaff on March 9 2012. We stopped here when my 3 year old needed to use the restroom in the evening. The girls working here were super nice. I ordered a chai latte and they refused to take any payment because they realized I was primarily there to use their restroom. The latte was good and their service the best! God bless you. Hard to find such attitude in SoCal. read more

When I first approached the building, it looked so busy. I thought it would take forever. But they were so fast and so nice. There's lots of room inside. Definitely a must. read more

Filthy! Stopped by for a road trip coffee and to use the bathroom. Every surface in this place was dirty and the bathroom was nasty!