Excellent. I went due to an appt I had at the hospital and the workers were great. Helped during a hard time. Delicious falafel pocket. I make my coffee every day but this rare treat was well deserved. Next month I'll be back! Thank you to the young man during yesterday's visit on Jan 7th around 3 pm. Major shout outs. read more

I have bought so many coffees in this location and I have to throw them in the garbage every time, I sto coming for a while and today I decided to grab a drink let me tell u it taste horrible I will never coming back to this store read more

I visit this Starbucks regularly because it's convenient--I live right across the street. However, this location consistently runs out of items on a daily basis, and the drive-thru is extremely slow. If there are more than three cars in line, expect to wait at least 10 minutes. If you're in a rush, especially heading to work, I wouldn't recommend using this drive-thru. The staff here has generally been friendly, but my experience today was disappointing. When I asked why they always run out of items, the employee at the drive-thru told me they "sell a lot" and that I come "towards the end of the day"--which didn't make sense since it was only 5:15 PM, and they close at 9 PM. They were out of pink cake pops and cookies, so I had to change my order. When I reached the window, I mentioned that they should manage inventory better since this is a recurring issue. Instead of acknowledging the concern, the employee got defensive and told me, "Sir, you're always complaining, go down the street and order somewhere else." He then contradicted himself by saying he had never seen me before. What really caught me off guard was his behavior when it came time to pay. When I handed him my phone to scan the app, he refused to give me my order until my payment went through--acting as if I was going to steal my own order. Meanwhile, he left another customer's drink outside on the window ledge and walked away. He was dismissive, unprofessional, and condescending, repeatedly calling me "boss" instead of simply apologizing and handling the situation better. I usually have good interactions with the staff here, but this employee was completely out of pocket. Starbucks should work on improving inventory management and training their employees on basic customer service and professionalism. read more

I'm a regular customer, often spending $18 almost every morning, and I used to look forward to the friendly service - especially when Fatima was there. Since her absence, the early morning team, unfortunately, hasn't matched that same level of energy or service. At 5:30 AM, a simple greeting, a smile, or a bit of kindness goes a long way to set a positive tone for the day. However, the current team (three women) often seems low-energy, and their responses feel dry, sometimes accompanied by an eye roll or side-eye, even with simple requests like asking for ice - my bad to disturb the barista making drinks. I understand mornings can be tough, but great service can make all the difference, and I'd love to see that spirit return to my experience. Please consider this feedback as an opportunity to improve read more

PROS: this was a nice starbucks. staff was nice, it was clean, and they work hard. parking is plentiful and they made my order correctly CONS: Limited seating compared to other starbucks and where they put the orders was all unorganized and my cup was lost in the mix OVERALL: I would definitely come back here, but while you wait for your order just keep your eyes on the employee calling for your name that way your drink isnt lost amongst the thousands waiting read more

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The Starbucks at Essex Street has become my top choice due to its exceptional service and welcoming atmosphere. Actually, this location stands out as the exclusive spot to enjoy the delightful New Raspberry Croissant. The best item Not on the menu nowhere else! read more

Starbucks - Outside of Starbucks @Essex - Coffee & Tea Near Me - Hackensack, New Jersey

Came to this spot while visiting family in Jersey and after going to a couple others that were sold out of the new pumpkin cream cold brew--I was on a mission! And the drink did not disappoint. The top layer of "foam" is where you'll find the drink boasts it sweetened pumpkin flavor. The creaminess of this first layer is then preceded by the bold rich flavor of the cold brew coffee. The ambiance of this Starbucks was typical of any others. There were some cute retail items which I debated purchasing only because I didn't really need another coffee mug. Other hopefully useful tips are there is no drive through and parking can be a bit tricky. The Starbucks however is centrally located and Hackensack hospital is within walking distance. read more

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Great local starbucks! The staff is courteous and makes drinks exactly as per the requests. Went there today to grab the strawberry shortcake frappuccino, it tastes good, nothing magical about it. If you like other starbucks frappuccions then i am sure you will like it. read more

Starbucks - Strawberry shortcake frappuccino - Venti - Coffee & Tea Near Me - Hackensack, New Jersey

Needed to waste some time waiting for an outpatient at the hospital around the corner and decided to grab a frap here. Parking lot was full, but cars are constantly in and out so easy to find a spot. Line to the door, but it moved very fast. Ordered my hubs his mocha frap and the chocolate pound cake. Cashier was really friendly and place was clean. Unlike other Starbucks, they didn't ask for your name and just marked your cup with what you ordered. However when waiting at pickup, it was rather noisy from the crowd and overhead speaker blasting music. We didn't hear the server call out "mocha frap" hence it sat there with us all staring at it for a minute. I finally asked whose is this and after looking at the fellow patrons shrugging their shoulders we assumed it was ours, grabbed it, and left. Hubs downed it and said the poundcake was really moist and hit the spot. No complaints here! Just prefer if they stick to writing your name on the cup. read more

Starbucks - Mocha frap - Coffee & Tea Near Me - Hackensack, New Jersey

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I'm going to say yes due to to good service at this location for two reasons- 1. I was so goofy that I hadn't downloaded my two gift cards before placing my order and the guy was still really cool with that. I basically paid after my drinks were made and he was nice about it even though I know it was bad on my part and 2. When I ordered two caramel Frappuccinos-(one decaf for my daughter) he informed me that they could actually make it with no coffee at all which was perfect for daughter. The interior is just as most other Starbucks, it's nice and clean, but this location is a bit small. It's in a little mall strip with a decent amount of parking space. read more

This was terrible. Nobody should wait 30 minutes for a tall coffe. Awful. zero stars should be a thing

Service is very slow, but it is a very high traffic shop. I think they are under staff and need some improvement. I thought the hospital is nearby the area (few block) and they don't offer dark roast coffee after 1100? The outside parking is another issue, but I doubt they can do anything about it. read more

Despite of this Pandemic, is good to know this Starbucks is open for pickup and delivery ONLY, I do recommend to order ahead of time since this is the only Starbucks that's open around the area. read more

Busy place right next to Hackensack medical center. It is a smaller store so not too many tables. This is more of a take out spot in terms of coffee than sit down. You do move quickly through the line so that isn't an issue. The coffees come out hot and nicely done. Starbucks is Starbucks so not much to report here. I have it at 3 stars which is typical as well. read more

All starbucks are pretty much the same. Its just the type of service that varies. This starbucks has friendly people and a nice enough area to meet and do work. It is close to the hospital so its a good meeting place for any collaboration that involves people that work at the hospital or are patients at the hospital. read more

There are couple problems with Starbucks overall, and both exist at this location. #1 The food case/enclosure. Almost all the Starbucks I visit have gnats flying around in the cases they are very hard to notice unless you look closely and I noticed them at this location. The case was not necessarily dirty but it did have crumbs all over the bottom, not meticulously clean as needed to avoid the bugs flying around the enclosed case, on and off the food, very nauseating. #2 I love frappucino's when they are made the way they are supposed to but unfortunately I am lucky if I get it made right 50% of the time I order it. It happened to me the other day at this location I could actually tell just from the way the girl had to pound the lumpy "drink" out of the blender container that something was missing, or not measured right. It cost like like $6.50, it tasted like lightly coffee flavored snow cone, I assume too much ice was the culprit, who knows. I hate returning my drinks especially after I just waited 20 minutes, I feel like a jerk even though i shouldn't. I wish I could just jump back there and make it myself! read more

Love this location! I always get a venti dragon fruit with lemonade and it's so delicious every time . The workers are super friendly :)

This Starbucks is located in a small shopping plaza which by the way, is annoyingly difficult to get into with all the traffic around the area. The service was bad. When I ordered my drink (strawberry acai with coconut milk) and a plain bagel with cream cheese the cashier had an attitude, which I didn't appreciate. The barista made my drink quick but I waited more than five minutes for my bagel, and it was pretty soft even when I asked for it to be toasted. Wasn't pleased with this spot, but I guess if it's not busy the service would be better. I GUESS. read more

Starbucks - Pink drink (Strawberry Acai tea with coconut milk) and a plain bagel with cream cheese. - Coffee & Tea Near Me - Hackensack, New Jersey

This place makes the BEST Skim Chai Tea Latte!! My fave drink :) Also try the pastries, they are so good! Chocolate Brownie Cookies, Banana Choc Chip muffin, Rice Krispie Treat or the Crumb Cake!! YUM!! www.starbucks.com read more

Starbucks - Logo - Coffee & Tea Near Me - Hackensack, New Jersey

Every time I come here I always have a great experience! The employees are very nice and friendly! They are also doing a very cute and sweet idea of putting out sticky notes and markers so customers can put nice notes for others! Truly love this idea and hope every Starbucks is doing this! read more

Starbucks - Coffee & Tea Near Me - Hackensack, New Jersey

The most annoying place ever. I'll do a mobile order and the dish I wanted I get to the place and no one even put a sticky or acknowledge or even let me know hat the dish is not available. I don't know it's the app or what but I think if they don't have it in he store, he employee should have an option of click that shows it's not available. Instead of me standing there waiting. I think hey are under staff especially in the morning rush and lunch. Service is is just very slow. read more

HIRE MORE PEOPLE!! A MOBILE ORDER TAKES 30 MINUTES TO PICK UP?!? This location always has been busy. Hire more people so people can pick up their orders in a timely fashion. read more

Everything I expect from a Starbucks! Very professional. Friendly staff. Great service . Exactly what I needed while waiting for my daughter . read more

Very friendly and honest servers. I recently went here to buy the fall graham latte and they only had the tall "fall" cup. They charged my gold card for Grande because I mistakenly said Grande instead of tall. The manager quickly asked for my starbucks gold card to correct the charges even when I said there was no need to. For that reason and for serving me the extra hot "like me" fall cup, I give this establishment with SHINY 5 STARS ***** :) :) :) read more

Starbucks - Coffee & Tea Near Me - Hackensack, New Jersey

I went for a coffee before work! And In the store there was two guys and one girl! One guy was cleaning and the girl and guy took about 15 min to even try and make my drink! What got me upset is that there was only one customer in the store and it took them 15 min to even pick up my cup, so I asked for a refund and I had to wait another 5 min because she couldn't even find a pen! So I just walked out with no coffee and running late to work ! They should always have some manager or supervisor watching the children that they hire! read more

This Starbucks is very convenient as it's right next to my place of work. They're usually fast and polite. They mix their drinks well. They have plenty of seating for a break or to do work/school work. I've never had them mess up my drink order which is a huge plus. read more

This is the dirtiest Starbucks I've ever encountered. I don't know if they're short-staffed or plain lazy, but it's a hot ghetto mess. Filthy tables that don't get cleaned, spills that don't get mopped; it's an embarrassment. Also parking is a giant pain in the ass here. read more

Starbucks - Coffee & Tea Near Me - Hackensack, New Jersey

If I could give 0 stars, I would .. I lost out on 2 drinks today because they have the WORST system .. I ordered my drinks 25 minutes in advance and then waited for 45 minutes when I got there and got fed up and decided to leave .. I did notice I was not the only customer who ended up leaving .. WORST STARBUCKS EVER WILL NEVER RETURN .. maybe this starbucks should take some lessons from Ridgewoods starbucks because their system seems to work .. read more

I went here to get a drink while waiting for my bus to arrive. The barista at the front was having a fleshed out conversation with an employee who was off duty about mundane stuff and how life was going. The convo lasted 10 minutes, I timed it. The line got to about 7 of us, all visually annoyed that he noticed us yet didn't even seem to care that we where waiting. The staff that actually made the drink made it excellently but the dude needs to realize he's at work and we're not on his time. read more

I am a Starbucks addict so it's only fair that I review my local one. That's not the only reason though.... I have been to a countless number of Starbucks and this is, so far, my favorite. read more

Starbucks - Coffee & Tea Near Me - Hackensack, New Jersey

Quick and efficient. They have to be, given the volume this location services due to it being so close to Hackensack Hospital. Parking can be tough in the adjacent outdoor lot, and you don't want to linger there for too long, as you might get a ticket. However, there is no such problem in the underground garage. The baristas are knowledgeable and friendly enough. This is one of the better run Starbucks. read more

Just your typical Starbucks here. Nothing out of the ordinary and nothing strange to note. Although the hot chocolate is better than most places. Standard standard... read more

I love my neighborhood Starbucks. My wife and I stop by at least once a week for our refreshing drinks. There's a lady that seemed to be the manager (I did not know her name as she didn't have a nametag), she was very nice, polite and friendly. I'm a Veteran, therefore I asked her if Starbucks offers any deals for Veterans, she mentioned that they don't have that option on their register but that she will offer me a free drink. I was pleasantly surprised and grateful to her for the offer. I ordered Strawberry Cream with whip cream and my wife got the cold Green Tea Latté. I must say Jonah did a marvelous job on our drinks, both our drinks had the right amount of sugar content. It tasted divine! The meals and drink makes Starbucks the place to indulge, but the staff is what makes it a joy and a pleasure to visit. They did an outstanding job! read more

For them to have so many baristas they cannot seem to get drinks right or communicate with any energy or pride. I myself am a former barista and while it is annoying and drinks can be confusing. You would still try and put your best foot forward in hopes of going further. I'm very dissatisfied and disappointed in the leadership. read more

This is my favorite Starbucks location. The fact that they asked me how to spell my name instead of making it up meant a lot to me. People always spell my name wrong and never bother to ask so it made me feel extremely special. They consistently make my drink perfect. The staff are very warm and welcoming , makes me feel like I'm part of a community. I go out of my way to only visit MY Essex St Starbucks. read more

One barista It's been 20 minutes on the mobile app for 2 cold brews. No manager had jumped in to help. read more

Slowest service ever. Four workers and it took 20 minutes to get a brownie. Workers talking to customer, I just wanted to warm up my own brownie at this point. read more

This place sucks coffee is better i don'tike the service i don't recommend it to My friend and family read more

Very slow. This shop also has the worst parking lot and worst store layout of any Starbucks I've been to. The counter where orders are picked up is right next to the entrance and causes a very cramped and uncomfortable 15 minute wait. My order was also incorrect, and took another long wait to receive what I had asked for(which ended up tasting weird...). No biggie, but this is definitely my least favorite Starbucks. read more

This Starbucks deserves five stars for fast and efficient service. Customer service always greets you with a smile. Great Starbucks for grab and go even if you're not placing a mobile order. read more