These subpar reviews must be from before they renovated this location because definitely think this is now one of the best Starbucks on the island. Ever since they renovated it, it's beautiful! Looks like a hotel lobby. One of the best places to study/read in my opinion. There's a variety of couch, bar, and table seating and there seems to always have open seats and never gets too crowded. They have floor to ceiling windows so it gets quite a bit of natural light. Not too loud and a few outlets around if you need them. Parking is also pretty easy since it's in the shopping center. The food and coffee is pretty similar to your average Starbucks, nothing new here. But for a study/read/hangout spot, I think this is probably one of the best places on the east side of the island now. read more

TERRIBLE SERVICE Ordered on the app and it was stated ready. Went to pick up my drink and it was EMPTTYYYY!!! Then I informed a worker that it was empty and she had the audacity to give me attitude and grabbed my cup and left it in the same exact spot and continued to make other people's drink. After watching her continue to make other people's drink I spoke with another employee and informed them how long I was waiting and about the whole situation. The manager overheard and was kind enough to help me. 30mins of waiting!!!! And I ordered one simple drink. This is unacceptable. Never ordering from this location again. read more

First visit since they renovated the Hawaii Kai Towne Center store. Nice modern casual look. I sat at the picture window counter where I could see the outdoor seating. Drinks are corporate coffee...consistent, decent beverages. I like a milkshake and frappuccinos are pretty good. They haven't been charging extra for alternative milks for a while now and their proprietary app is user friendly. Rewards are a nice marketing ploy...but it works. Service is good...as per usual at Starbucks locales...and the ambiance is improved. read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

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After doing a sunrise hike at Makapu'u stopped for celebratory coffee on the way home at this Starbucks location. Ordered two coffees and fruit and cheese box. The server was friendly and our coffees came out quickly. We chose to sit outside at the small metal tables. It was a little noisy outside because of the car wash close by. Inside is the usual Starbucks interior, smaller than some. read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

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Starbucks at Koko Marina Lots of parking available at Koko Marina but it can get busy in that area! We try to order ahead if possible and just jump out to pick up the order. One of my favs this year has been the iced horchata shaken eapresso and the fall drink and the pecan oatmilk drinks. read more

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love the vibes at this Starbucks, more than any other. Baristas here are always pleasant and thoughtful. They make you feel special. The energy refreshers are my favs....I miss the citrus refresher....i am glad they brought back the energy drinks. read more

It is comfortable and clean. The staff is friendly and fast. Seating outside to enjoy my morning coffee and read the paper. Great place to stop before getting a malasada at the Leonard's truck around the corner. read more

Shout out to Erica!!! Thank you so much for turning my mistake into such a positive experience. Her kindness, and quick action made my day! She truly embodies exceptional customer service I accidentally placed my mobile order at the Hawaii Kai Towne Center location instead of Koko Marina Center and had no idea I'd made the mistake. If it weren't for Erica, I probably would have been standing there waiting much longer, completely confused about where my drink was. She immediately noticed something was wrong, took the time to figure out what happened, and quickly got my custom drink made perfectly. She handled the situation with kindness, efficiency, and absolutely no judgment, even though the error was completely mine. What impressed me most was how intuitive and compassionate she was--she could tell I was stressed before I even said anything and jumped right in to help. Erica turned what could have been a frustrating experience into a great one. Thank you for the outstanding customer service and for turning my little oopsie into such a positive experience! read more

Five stars. Starbucks is always great for the drinks and food. Although it's previously frozen foods, it still hits when you're hungry. Never had a bad experience with the foods. Service is always quick and efficient. Baristas are friendly and fast. The ambiance is always clean and welcoming. Can't beat it. read more

Starbucks - Turkey, Provolone & Pesto on Ciabatta - Coffee & Tea Near Me - Honolulu, Hawaii

Worst service!! I asked to use the restroom before I ordered & ofc idc confirming that I'm gonna order, but I rlly needed the restroom first. So after I ordered all I got was attitude. It's 5:45 AM. You have enough time to fix your makeup in the morning find enough time to fix your attitude read more

I was here two weekends ago while they were having their free hot chocolate promotion. If you buy any grande drink they'll give you free short hot chocolate from 12pm-6pm on the weekends in December. I was into their Gingerbread Oatmilk Chai and was ordering it all the time the past two months. They told me that they were out of Chai and that I could get the Gingerbread Latte. I guess it would do, but it was nowhere as good as the Gingerbread Oatmilk Chai. The free hot chocolate was so watered down. It tasted like I was drinking chalky brown water. They were also out of cup holders. The associates were friendly and did apologize that they were out of items. read more

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Out of all the Starbucks on the island. This is the only Starbucks that didnt let my child use the bathroom unless we had to buy something. We are working parents. My child just needed to use the bathroom. Smh. read more

Daily Starbucks customer here. While waiting for my mobile order: "hi. Excuse me, may I have the bathroom code?" Starbucks employee: "are you going to order something?" I shop at this Starbucks several times a week. No more. Stop making customers feel as though they are a nuisance when asking to use the restroom in the establishment that I help support and pay for. No longer going to this location. read more

The dumb kids working there are more concerned with taking pictures of a broken cooler than doing their job meanwhile making me late for an appointment. DO BETTER! read more

Why does this store not have nugget ice yet? It's Hawaii! Every store should have nugget ice by now.... The iced drinks just don't hit right without nugget ice! read more

Reliable quality of food, but staff is often rude or at least too nonchalant here. Prices are what I'd expect, rather reasonable. Most recently tried the vanilla bean danish and the dough tasted like doughnut dough-- super yummy without the deep-fried complications! The cafe mocha is good as usual. read more

Starbucks - Vanilla bean danish - Coffee & Tea Near Me - Honolulu, Hawaii

My hubby and I decided to split their Matcha Crème Frappuccino Blended Beverage with Whip. It taste how it should, bit strong, but good hubby loved it! The staff were prompt and courteous and I loved their framed paintings! I would recommend this location and we'll be returning to explore more! read more

Starbucks - I love it! - Coffee & Tea Near Me - Honolulu, Hawaii

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We had ordered drinks via mobile app, and I'm guessing there was an error when the order was placed and had caught it later that my daughters drink had coffee in it, so I came in to get it corrected but the server named LW was very rude and loud saying it's our fault , really bad customer service read more

Tried the Hawaii exclusive doppio ( ice Thai coconut expresso), the staff is friendly. We asked if the Ube milk tea is good, she said no . So we got the expresso. read more

Starbucks - Hawaii exclusive doppio - Coffee & Tea Near Me - Honolulu, Hawaii

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My first time here. The place is empty, but very clean. You're greeted as you enter the door. There are partitions like all other Starbucks. The floor is set up for social distancing. There's this sign, do not grab straws, stirring sticks behind partition. barista will give it to you. There are no signs at other Starbucks, but very wise in terms of sanitation. Everyone wears a mask as well as customers. Manager is young and sharp. Everyone is very friendly and accommodating which makes me feel comfortable in their establishment. I would definitely stop by as I take a drive around the island. But right now it's to the west side, Salt Lake! read more

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Great service, friendly staff. My Peppermint Mocha was made quickly and nice and hot when I received it. Thank you!

This fast and friendly Bartista crew serve up the awesomeness of Starbucks Coffee with attention to detail on each order! This expensive habit of mine comes with "Star-tastic" Rewards of Java Joy! My mobile Starbucks App scans earn free drinks or products along the way! The mobile App also allows you to order ahead and avoid waiting in line. Java Joy for Christmas Mahalo to the crew here at Koko Marina! You can also follow them on Instagram: @Kokomarina.Starbucks read more

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Amazing and friendly staff. I love this location and they are very welcoming. Due to covid-19 regulations there is: - no seating available -NO RESTROOMS -must be 6ft apart -masks are required always Parking can be limited since this location is in a shopping center. read more

Starbucks - Covid restrictions No seating available. - Coffee & Tea Near Me - Honolulu, Hawaii

The family's favorite Starbucks. Orders are always ready quick when ordering through the app and it's conveniently located with lots of parking. read more

Nice clean barista. Close to Hanauma bay so we stopped here since we had 2 hours to kill before our check in time at the bay. They were really nice to us - I didn't like my caramel latte because (1) it was missing the whipped cream I asked for and (2) it was tasteless.. they happily remade it without any questions which I appreciate so very much! read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

Standard Starbucks. Nice stop prior to Leonards Malasada and Fatboys. Location is key! read more

Sean was AWFUL. messed up my drink so many times and had a terrible attitude. As someone who works in customer service I get having a bad day but you can't be rude to customers or take it out on them. No friendly bone in his body. What a shame read more

Fed up. This location, compared to the other 2 in this area (Hawaii Kai Towne Center & Safeway) is the worst. For the past 2 years that I've been getting coffee here, it's been inconsistent. Pictured, is a prime example. Ordered the exact same drink x2... yet one is lighter in color (too much milk in one) & one has ice overload (having ordered LIGHT ice). To top it off, both aren't even filled to the top?!?! Isn't there a recipe to follow? Aren't there measuring instruments? Why do you give only 1 fork for 3 orders of egg bites? Why do other Starbucks make this drink taste consistently deliciously but you guys cannot? I've tried nicely asking to have these things fixed and because they seem stressed and slammed all the time, I was returned with a dull attitude which makes me want to take my $7 coffee order elsewhere. 1 star = Clean location (if that's all you care about). read more

Starbucks - Same same... but DIFFERENT?! Never consistently the same & got jipped off the top. Venti, minus an 1.5 inches. Junk. - Coffee & Tea Near Me - Honolulu, Hawaii

In need of a quick refreshment and stopped by this easily accessible Starbucks. This was a quick stop and shop type of Starbucks. The staff was friendly and got our orders correct and on a timely manner. Friendly service and great drinks! read more

Starbucks - Strawberry açaí refresher, Chocolate Croissant, mango dragon fruit refresher - Coffee & Tea Near Me - Honolulu, Hawaii

Starbucks has one of the best loyalty programs! For example, my Lunch Buddy, Dear Daniel, NEEDED coffee... again... haha! We were at Koko Marina Shopping Center, and there was a Starbucks! He used his Gold Card (which has a monetary value on it) before lunch and later, got a FREE refill after lunch! Before we left Hawaii Kai, he scored ANOTHER free refill! Whoa! Another example is the Rewards that build up after a certain amount of purchases. Randy had THREE rewards and he wanted help to use them before they expired. Sheryl and I were willing assistants! Sheryl and Randy ordered Matcha drinks and I got an Iced Coconut milk Mocha Macchiato with Crystal Ball sprinkles on the top! There were pretty purple, green, and blue sugar crystals... I was so happy! My beverage tasted great and it looked good! Next time, I'll get whipped cream between the drink and the colorful crystals so that they show up better for photos... haha! And I'll ask for a blended drink like Randy's - I think the consistency is more even. Also, mahalo to Randy for sharing his Rewards with us! Thanks to the friendly baristas who humor us with special requests! I liked their teamwork and positive attitude! read more

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Stopped by to pick up a mobile order, ordered a Carmel macchiato, which I had better at other locations. Everyone appeared to be friendly expect for "Liz", I had a question and spoke with Liz, her attitude was just terrible, she rolls her eyes and says "YES??" And spoke incredibly fast with an attitude. Maybe she was busy and overwhelmed? Or racist? Since I'm Asian? Either way, her attitude ruined my morning coffee. Thanks Liz! Note: As I was looking through other reviews, it seems like many people experiences the terrible costumer service here. Maybe management needs to retrain their employees of the values of costumer service? read more

Can't go wrong with this Starbucks! Great location and lots of space inside to sit as well as outside seating if you have a dog! They have seasonal stuff on sale right now along with other neat things to buy. Bathroom inside was clean and fresh. Lots of grab and go options also. Arrive was nice and very quick! read more

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Where did we go to wash down our sushi? Well, that's part of the story. My friends were looking for"local" themed gift cards for their mainland friends who collect them. Trying a Waikiki store, they only offered the generic corporate versions which are found everywhere. While shopping, my friends offered to buy me a drink which I gladly accepted. My choice was their mango iced tea (https://www.yelp.com/user_local_photos?select=Gl1xjRuxFjV112-QO5aSqQ&userid=saJuyv784apZzH--psHZ3Q) which parched my thirst after my beach nap and three hand rolls. Nursing my drink as we drove back to town, it doesn't get better than this for a vacation. read more

Starbucks - Iced tea after Hanauma Bay - Coffee & Tea Near Me - Honolulu, Hawaii

Parking is really tuff during the day. The location is in Koko Marina near the Texaco gas station. It can get quite crowded but tonight it was pretty mellow. I had the Caramel Cold Brew and it was so yummy. It did take a few minutes but well worth it. the set up of this Starbucks is very different from the typical set up. Its very narrow and long. If your looking to have a private conversation its not going to happen here because everyone is an ear length away. I wouldn't come here if I was meeting someone to go over business. Plus is that its open late. I've come here many times before and all the baristas are great!! read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

We're not usually in the Hawai'i Kai neighborhood but on this day, we stopped in because we had just dropped off our visiting friends at the Koko Head Railway Trail and told them we'd wait for them nearby. Well, it started to rain so we were happy to find a warm dry place to sip and sit. When we entered, we noticed that there were plenty of seating options and how clean (well-maintained) this Starbucks was. Although a good number of tables were occupied, there was only one person ahead of me who was already placing her order with the cashier/barista and no one else followed me. As I stepped up to place my order, the barista greeted me with a great smile and cheerfully asked "What can I get for you today?" I ordered a Grande Macchiato with almond milk and a Grande Peppermint Mocha with almond milk, paid and went to take a seat nearby with my husband. Within a few minutes, our first order came up but unfortunately, I MAY have not specified that I wanted a Macchiato Latte because the beverage that came out was a Caramel Macchiato. I apologized since it may have been my ordering error but the barista nicely took the responsibility of saying she'd happily re-make the beverage as a Macchiato Latte and the erroneous order would just be trashed. Now, call it luck, but because there wasn't anyone else behind me, the barista had time to remake the Macchiato Latte just after she gave me my Peppermint Mocha. I would've hated to have held up a anyone else's order or a line of customers. Our coffee beverages were tasty, prepared well and warmed us as we sat in the café. Kudos to the friendly and proficient customer services of the baristas at this Starbucks! read more

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I love my Frappe Espresso Grande Soy but had reward points so got a venti with an extra shot. I'm usually careful and watch them make it because I must not have milk. This time I did not watch. This is my regular store 4 times a week. 20 minutes later, good thing I'm at home--sat on the toilet for 20 minutes then got weak n dizzy n had to rehydrate. Reminding myself to ALWAYS watch. I caught them using regular milk 2 other times and they redid the drink. read more

I got my morning run! Iced triple Grande caramel Macchiato!I love how I don't have to wait. I order from my laptop at home! Super convenient. read more

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Solid reliable Starbucks in my hood that always gets the order right and always accurate for mobile ordering. There is a bathroom and seating room which makes it an option to stay a little while to work or chat. The AC is always perfect on hot sweltering days too. Also, there is outside seating which not all locations have. read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

Five stars for this one. Chana who was working up greeted me and stands ready to take my order I had a nitro cold brew. She handled it well. I admit Chanas a nice person. My dog got some attention . Her personality totally fits the job. Well done chana. You did good. read more

Starbucks - A new friend I got to know . - Coffee & Tea Near Me - Honolulu, Hawaii

I used to live in Hawaii Kai. Today, I had some errands to run in that area. I went to this Starbucks location around 1PM to buy a gift card and a Grande iced Pumpkin Spice Latte. This young man who took my order and made y coffee was very friendly and polite. I saw him making my coffee and I could tell he loves his job. It's rare to find people who are kind or friendly these days, and it's probably not helping that so many stupid people mistake kindness for flirtation. I took a picture of him and showed it to him and also asked him if I could post it on Yelp before I left the cafe. read more

Starbucks - I would like him to be recognized by the company. - Coffee & Tea Near Me - Honolulu, Hawaii