This Starbucks has such a great team of baristas rocking out the work week. And they do it with flare! I love stepping foot in here before my 11-hour day to see the familiar, friendly faces: Dane, Trey, Didi, Jiji, Jim, and so many others. Baristas have a tough job. They need to work fast. They need to memorize every little nuance, abbreviation, allergy, and food item. Their job will directly affect the rest of their customer's work day in a good or bad way. And they ALWAYS have to sound chipper no matter how long their day is. I have a secret soft spot in my heart when people remember me by first name. Sure, it's written on my scrub so if one were to "cheat" and take a millisecond glance, I wouldn't hold it against them! But remembering what I like to order takes my affections to a whole 'nother level! How do they do it?? They see hundreds, if not thousands of faces every week and can remember my tall mocha and everything bagel like clockwork! Jiji impressed me yesterday when my unspoken order rolled right off her tongue like we were long lost sisters. I wanted to jump the counter and give her a BEAR HUG! Dane always has the best responses to my salutations. His above-and-beyond customer service attitude is most commendable and will enthusiastically bring my food order to me in the waiting area no matter how long the line is. High five Dane! Didi and I go way back when we worked together at Alan Wong's so we always have a few laughs to go around. I have nothing but love for this team. One word of advice would be to give ample time for pre-work coffee runs when there is a new barista manning the front. Sometimes, the line can get insanely long and it's best to just come back at a later time or give at least 7-10 minutes before you start your shift. Their food items are yummy. I usually order the steel-cut oatmeal with agave syrup, fresh blueberries, and fruit-n-nut medley. They also have a spinach feta wrap if you're trying to eat healthier than their ham and cheese croissant sandwich. Love the team, love the coffee, definitely returning tomorrow! read more

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After giving up coffee for about 7 years (by choice), I visited my buddy in Long Beach and he and his family are hardcore coffee addicts. I did my best to handle the wonderful aroma when around them drinking coffee and did very well. But, on one day trip his sister kept on telling me how good this particular roast was and for me to take a sip. I politely declined but they egged me on by saying "It's only a sip." I took a sip and realized how wrong that move was... I do enjoy my coffee and will stop by Starbucks every so often. This past weekend after hiking Koko Head, I was supposed to meet a friend from out-of-town to try CrossFit but had about an hour to kill. So I called a friend who lives in Hawaii Kai to meet up for coffee here. It was my first time at this location and it was your typical Starbucks - - very upbeat and just LOVE the aroma as you walk in. The staff here were in great spirits and greeted us with smiles. It was a muggy morning so I opted for the iced coffee this time and was asked how many squirts of simple syrup I wanted. I didn't know how to answer this question so the staff explained for the venti size it's usually 6 squirts. I like my coffee on the bitter side so I requested for 2. The baristas behind the counter were cranking out the drinks quickly and it didn't take too long to get ours. My drink was great but I'm an extreme person as I like my food and drinks how it should be temperature-wise. I understand that if they put too much ice it'll be watered down so after drinking about 1/2 of my cup I went back up to ask for more ice. The only problem I noticed at this location - - the air conditioning was too high!!! My clothes were still soaking wet from my double Koko Head hike and I was freezing so we sat outside instead. Overall, a decent experience at Starbucks. read more

Starbucks - orange spice iced tea - Coffee & Tea Near Me - Honolulu, Hawaii

Solid reliable Starbucks in my hood that always gets the order right and always accurate for mobile ordering. There is a bathroom and seating room which makes it an option to stay a little while to work or chat. The AC is always perfect on hot sweltering days too. Also, there is outside seating which not all locations have. read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

Five stars for this one. Chana who was working up greeted me and stands ready to take my order I had a nitro cold brew. She handled it well. I admit Chanas a nice person. My dog got some attention . Her personality totally fits the job. Well done chana. You did good. read more

Starbucks - A new friend I got to know . - Coffee & Tea Near Me - Honolulu, Hawaii

I used to live in Hawaii Kai. Today, I had some errands to run in that area. I went to this Starbucks location around 1PM to buy a gift card and a Grande iced Pumpkin Spice Latte. This young man who took my order and made y coffee was very friendly and polite. I saw him making my coffee and I could tell he loves his job. It's rare to find people who are kind or friendly these days, and it's probably not helping that so many stupid people mistake kindness for flirtation. I took a picture of him and showed it to him and also asked him if I could post it on Yelp before I left the cafe. read more

Starbucks - I would like him to be recognized by the company. - Coffee & Tea Near Me - Honolulu, Hawaii

Staff is pleasant and professional BUT they have covered all of their outlets so I cannot charge my phone or laptop. That is the entire reason I placed my mobile order here. What a disappointment!! read more

Nicely renovated store HOWEVER on 11/13/15 found 2 cartons of organic milk that were OVER ONE MONTH PAST EXPIRATION date. I gave it to the young cashier saying its expired and they should check the rest of their stock. She rings it up and gives me the price. Not sure where EXPIRED milk (health hazard) equates to "I want to buy this"??!?!! When I said "no it's expired" she gives me a blank stare and then says "oh you don't want this?" Argh Starbucks what happened to your high standard of training??? Why get a $5 cup of coffee if you're met with $1 intelligence? 5/14/16 - another instance of reduced quality. Couldn't even cut a bagel in half. Starbucks didn't even say anything about this. Only found out about this deformity after coming home. *sigh* it's time for another coffee chain to choose from. read more

Starbucks - Not a balanced meal this morning, since Starbucks can't even cut a bagel in half LOL - Coffee & Tea Near Me - Honolulu, Hawaii

This Starbucks is just as busy as the smaller one in Hawaii Kai shopping center, but has more merchandise that's perfect for filling holiday baskets with Hawaiian themed gifts! With Christmas shopping in mind, they attached Hawaii Starbucks gift cards to bags of coffee ... you can pair that with a variety of Hawaii mugs and insulated tumblers, include a cute ceramic ornament and voila - instant holiday basket! Will have to return for their seasonal Christmas Tree Frappuccino made with matcha whipped cream! read more

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I cannot say enough nice things about this location and their staff. They are cheerful, they know your name, they're fast. I like the prepackaged food. Sadly, they're almost always out of the cheese and fruit lunch on Thursday read more

9/26/19, most cheerful EE, Daniel, providing, quick n accurate service for morning commuters!!

Great Starbucks! This is one of my fiancé's and mine favorite two Starbucks. It is located at the corner of Koko Marina across from the gas station if you turn in from the freeway side. Always yummy, hot, fresh food and they've been really accurate with our drinks over the years. Only a couple mess-ups, which they have always been apologetic about and happy to make right. The location is great because there are a lot of other lunch and shopping options nearby, as well as the theater. Easy access to Starbucks as well because it is immediately off of Kalanianaole Hwy. So, grab your favorite Starbucks drink, walk the tiny ways through Koko Marina, and you can sit on some nice picnic benches by the pavilion and look out over the marina towards the ocean. Honestly, the location is phenomenal. No real bad experiences in several years of visiting this Starbucks. Only drawbacks are that the line can sometimes get a little backed up during peak hours, and parking can take a little while at times too because of the many small businesses around. read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

We drove around the island made a quick stop for some coffee and blueberry muffins. The staff that was working that Saturday morning was awesome they greeted us with a good morning and asked us how can they help us. I had my usual Caramell Frappuccino and my blueberry muffin. This was the first time I've ever step foot at this Starbucks. We were going to around the island taking pictures for senior portrait and made a stop here to drink and get something to snack on. The place was clean it was a little mellow. They were a little busy, most of all very happy to help customers. read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

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Busy location. But I have been to many busy locations that get their orders out before the person behind you orders. I know they done make their sandwiches by hand, it's frozen Ana just pop in the microwave. So when you serve someone else their hot food who ordered after me then you much have forgotten the order so don't pretend that you have may orders in line. Anyway, they were nice about it and tried to back paddle. Got it, you forgot about my order after I stood in line and your guys priorities are phone orders. Ain't coming back here, usually when this happens we get awarded something in compensation. We waited over 15 min for a sandwich and nothing. This crew can't handle the busy rush. July 14, 2019. Sunday at 9:53am Got the coffee at about 9am, for the sandwhich which was labeled as a phone order at about 9:20am. The girl pulled the sticker off the sandwhich (labeled for a different name) and said "we'll just make another one". Managers should prevent this from happening again. Your customers are what makes your business. Even if it's just ONE. read more

Starbucks - Got the coffee at about 9am, for the sandwhich which was labeled as a phone order at about 9:20am. - Coffee & Tea Near Me - Honolulu, Hawaii

Great service today at this location. They are awesome. Had a rush of people as I came in and they just pumped out everyone's drinks within minutes. By the time I ordered and stood on the side to wait for my drink the 14 other people in front of me, were already out the door with their drinks. I'm totally surprised because I think they are also trying someone at the same time. *clap*clap good job hawaii Kai Starbucks. I also make a stop here almost every weekend, before heading out to bring my kids to Sandy Beach. I love how this place is always well kept. Very pleasant employees. Love that I get a good vibe from people making our wake up drinks. read more

Well Starbucks is the same everywhere you go right? WRONG. All Starbucks are not built the same and this Starbucks is very long and narrow. Initially when you walk in this coffee hut looks very small but if you walk past the counter area towards the lone toilet there's a whole area in the back with some nice couches. My BF and I are sipping on his usual SB drink, an iced venti coffee with three pumps of white mocha. It tastes stronger than usual but maybe I'm just not used to Starbucks coffee any longer. Ack! My BF and I are now departing from Starbucks because there is a man here with the worst B.O. and I actually think I just threw up a little in my mouth. It's the kind of B.O. that clings to everything around it, much like the Seinfield episode where Jerry had to get rid of his car because of the B.O. that was attached to it. Does he not realize that he stinks and that he smells really offensive? Is this a cultural thing or is this just rude? A bit of both I believe. Run everyone run! The B.O. is going to disintegrate us and eat us alive! Worse than that. We're all going to have this horrid B.O. stench on us and we'll all turn into nasty B.O. zombies! B.O. everywhere, you won't be able to get away from it and there will be a nuclear holocaust because nations will fear the B.O.! In the end the machines will be the only ones to survive because they have no sense of smell. Starbucks: Please make a no B.O. policy or kick this guy out and I'll be happy to come back in and enjoy your lovely coffee. But will the B.O. still be there when he leave? read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

Atmosphere: bench seats, a couch, coffeetable, and armchairs in the back with a couple more armchairs in the front, about 5 tables with normal chairs in the front too. Tons of outdoor seating as well. While it's decent for studying (there are outlets along the wall for the tables, but only one of the bench seats has an outlet), it gets really cold after a while. Bring a sweater! They also have a bathroom in the back. They also sell starbucks paraphernalia (lots of mugs and cups for sale, and they ALSO have a clearance section, which I particularly enjoy). It's located near Walgreens, Chevron, and 24 hour fitness. SERVICE: The baristas are really nice--they give genuine smiles when you walk in the door! I'm indecisive (and cheap), which can spell death at a place like Starbucks where you have multiple sizes, syrups, milks, whip/no whip, coffee/tea/smoothie/frapp choiceschoicescombinationsofchoicesgaloretimesamil­lion. I just stand there mesmerized like a deer in the headlights and then usually end up ordering my go to--passionfruit iced tea with raspberry. cheap and tasty, just how I like it. lol Anyway, he was trying to recommend a drink for me based on what I like, which I thought was a nice touch. I like that kind of service, you know? It says, hey, we're not just a big corporation that has stores everywhere you go, we actually want you to enjoy your coffee, so we're going to help you find the drink that says simply: "Jenny". Love it! read more

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This is a large Starbucks with plenty of seating and a bathroom that all the other stores in Koko Marina send their patrons to (I know, because another store sent me there). Most times the baristas are friendly; one gal was even a super-good salesperson for Via and I thought she should go into sales! But one time a few months ago, I got an iced coffee here and there was a leaf floating in my ice, thus I am eternally suspicious and usually try to go to the Starbucks by Costco, which has better parking anyway. ALSO, no free wi-fi. Well, I guess there is, if you register a Starbucks card prior to going in. Otherwise, you're required to pay about $4 per hour for Wi-Fi. I found this out after ordering and paying for my drink, so I asked for a refund and canceled it because I had to go somewhere else to work. read more

This starbucks is always pretty empty when I go. There is usually ample parking too, so it makes for a quick grab and go starbucks break. Even though there are numerous spaces and the spaces are relatively large, people have tried to crash into my car on more than one occasion. Maybe I'm unlucky or maybe Hawaii Kai is concentrated with bad drivers, but just be careful when you drive through this parking lot. This Starbucks is located near the entrance to the Koko Marina Center. There are a few clothing stores and take out places nearby as well as a theater and other restaurants across the parking lot. This is the only Starbucks east of Kahala mall before you reach enchanted lakes, so it's a wonder it isn't busier. The baristas aren't the friendliest here. They get the job done, but they don't put in the extra effort I've seen at other starbucks locations. They also run out of salads and sandwiches often. There are a few tables and chairs inside as well as seating outside. It definitely makes a nice air conditioned oasis when it's super hot outside. read more

Barista has worse customer service Sunday AM) the barista is mean and caramel macchiato taste awful.

This morning I stopped by and got my usual grande non-fat chai latte and got quick service with a smile. Just how I like it. Oh, and the drink was made perfectly too! I look forward to my morning Starbucks caffeine! =) Food: ***** Service: ***** Ambiance: **** Value: *** read more

This is the Starbucks where I can just spend the day and not be bothered. With my iPhone and charger, I can work all day if I wanted. I am here after a good session at the neighboring 24 Hour Fitness on any given night. This Starbucks is great, since the have comfortable chairs at the window to sit and relax in. I'm glad that they don't tell you to leave when don't buy anything and take up space in the store. Even if I am a Gold Level member, they are appreciative of the fact that I still patronize them when I am just working on my iPhone (and not buying anything). This location is certainly my favorite, but it's farther away than the closest one to my home @ Kahala Mall. Kahala Mall tends to be crowded lately, so I defer to the Hawaii Kai location to suit my needs for quiet and relaxation. Love the ambiance of this location. I normally get a venti coffee or a random frappuchino flavor while working. Sometimes I get a trenta ice coffee sweetened with milk. it all just depends on what my mood is for the day. The parking situation tends to be ok to worse during peak times. I agree that its a typical Starbucks, but it doubles as a library, since its quiet and I need that, when I don't want to do a real library on a given day. read more

Stay away from here! I was waiting for my drink and when I asked about it they said someone probably took it. I did not hear my name or the drink called though. A girl made the drink for me and when i confirmed it was light ice, she gave me a drink full of ice. As I waited for my drink to be fixed by someone else she slammed the silver canteen into the small sink in front of the counter and splashed me and my coworker all over!!! She did not seem surprised or sorry at all. Bad service to do something like that. It's unfortunate they have so many customers that they don't bother with maintaining customer service. read more

I go to this location for two reasons: (1) location, and (2) the employees are nice. For the most part the cashiers and baristas know what I am talking about when i order but once in a while I have to explain what I requested. read more

Looking for something to give you the extra pep in your step when you are living with your parents in an "transitional" moment of your 30s? Starbucks! Do you have to wake up 30 minutes earlier than usual because traffic from this end of the island is way crazier than where you were living before? Starbucks! Would you like a cheerful smile and people that remember your face, name, and that you like a decaf cafe mocha with skim milk hot with whipped cream? Starbucks! Have you been craving a bowl of real steel cut oatmeal but don't want to take the time to boil it up yourself? Starbucks! What something sweet that will crash your diet or undermine your caloric intake allowance for the day? Starbucks! This particulate Starbucks is great...friendly, quick, and tasty as it should be. But I am spoiled with the Kaneohe drive thru. And that is the only shortcoming of this particular Starbucks. I'm so glad they are here and open so early for my rise and shine moments. read more

Me:"Can I have a Venti Iced Thai with Soy" Bar: "Venti Iced Chai with Soy" Me: "no, Venti Iced Thai with soy" Bar: **blank stare** "Venti Iced Chai Thai with soy?" Me: *stabbing her with my eyeballs* Venti. Iced,THAI. with Soy repeated myself 5 times with a long ass line of people behind me. Then I get a starbucks text asking if i'd like to leave tip from my Gold card.. we're just g2g ahead and decline this text. read more

This is not a pink drink. More like white drink and where are the strawberries? Had the hubby order me this drink and it's the first time it's not right. read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

Big thank you to Sophia for being so sweet and having all the patience in the world! I came in on a busy Friday morning to get 13 gift cards for Xmas. Always happy with the customer service, but she was the best! read more

Well came here for an Earl Grey latte and they put some tea bags in hot water and gave it to me. Do they not know what that is? Perhaps the baristas need a little bit more training. First time this has happened at any starbucks. She charged me the latte price though. Go figure. read more

I came in three days ago having hiked Koko Crater for the sunrise. I couldn't find my Starbucks cards and so asked the server if I could give her my phone number; the server was very helpful but a lady who turned out to be the assistant manager btw, impatiently butted in to inform me that only grocers do that and I couldn't do it at Starbucks. When I asked the young lady who gave me my coffee where the hall and half station was, the assistant manager again butted in, sarcastically reminding me that "there was this thing called COVID and we decided not to let customers help themselves to half and half". I was so flummoxed, upset and hurt. Fortunately I happened to speak to the manager who was obviously as shocked as I was about the treatment I received, apologized and promised to resolve the issue. It was the only unpleasant behavior i encountered in Hawaii and I feel that sometimes staff at Starbucks are too busy to deal with seniors. read more

We ordered two venti iced Americanos. It took over 10min to get them. There were a lot of people waiting around for their orders. The staff seemed a bit stressed. We got our order and left. Definitely not the best island vibe that morning. Hopefully this was just a one off. read more

Starbucks - Iced Americano - Coffee & Tea Near Me - Honolulu, Hawaii

My favorite Starbucks. Great service. If you're a regular they greet you by your name. Very consistent. Service is fast. They are great at service recovery. Good job everyone! Service is everything. read more

My first Yelp review because I can not believe the cashiers service.. Went to Starbucks, Sunday morning around 7:25 am (11/10/19). I was with my dad, as we ordered two drinks and a breakfast sandwich. The female cashier was extremely rude. While she asked us to repeat our order multiple times because she couldn't hear--her facial expressions displayed disgust. We then decided to pay cash.. however, I wanted her to ring up the total on my Starbucks reward app so I could receive my points and rewards. She rudely says to scan my bar code from my app. I asked to just double check that it won't double charge my Starbucks app and she says with a tone of irritation, "No, that's why I'm having you scan the bar code, I am just going to press decline to charge." Keep in mind I was only checking. I then had to check if I would receive my stars on my account and she said "well you should". I checked right after and there were NO stars. She said it may appear after... if not, at least she tried! Terrible customer service. If I was not in a rush, I would have complained. Her tone was terrible and attitude was not polite. Her name tag was smudged, so could not get her name. Also, still no stars. read more

Busy, but great. Very reliable Starbucks. Staff were very polite, I ordered with the Starbucks app and had no issues. Bathrooms were decent as well. It's a Starbucks up to the Starbucks standard I am used to and enjoy. read more

Heartbreaking, really. There are a few places that I go to simply because they are consistent. McDonald's, CPK, my bathroom for my own Brazilian wax, and usually, Starbucks. This day was no different except that it happened to be MY LAST DAY IN HAWAII BEFORE MOVING TO HOUSTON FOR GOODNESS SAKE!!! But I digress.... I ordered my seasonal usual, tall pumpkin spice latte, soy, no whip thank you very much. Not lactose intolerant, straight up allergy like hives and un-cuteness. Venti vanilla latte for my hubby who is waiting outside, wrestling our Pomeranian into something quieter (fingers crossed) A few minutes later and our drinks are handed over to us cheerfully. *sniff sniff* Something is different. I take a sip. Dishwater? Dishwater with a little coffee in it? I take our drinks to the Starbucks condiment bar hoping to salvage my latte and the day in general to no avail. I now have dishwater coffee with a crapload of nutmeg and cinnamon. My husband suggests I take a Mulligan and have them remake it, but I fear the moment is over. Tragic, because it was pretty damn amazing the day before! Consistency. It's key. read more

They were swamped with this Mother's Day crowd but they maintained their friendly customer service and performed well. Thank you guys for always being awesome. read more

Starbucks - Blonde espressos. Very smooth. - Coffee & Tea Near Me - Honolulu, Hawaii

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I don't really think Starbucks coffee is that good but I come here often to take advantage of AC, which I lack at home. I noticed that someone that works in this Starbucks location has music tastes that I appreciate and wanted to give them a good review for it. Twice now I've come here and heard a range of songs from bands like Ride and Pavement. I was pleasantly surprised. Whoever you are, keep playing this music while you work!!! It is appreciated! read more

Stopped here every morning on our trips around the island. Very friendly place to start your morning! read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

As far as Starbucks locations go, this is in the middle to lower category for me. Sometimes I get amazing coffee here but most of the time it's really a fail. I'm not saying the barista's are less than capable or anything, but if I wanted burnt coffee, I could do it far cheaper at home. I just don't enjoy this cave like location. It's dark and the coffee is never quite right. I admit I do go here rather regularly because my over exhausted self needs a caffeine fix stat, even if it tastes burnt. The one plus is that there is a decent amount of seating and that it's one of the more quiet locations I've been to. It's never really busy which is another plus. If the coffee was better I'd give it more stars but sadly, for some reason this location is blah at best as far as taste goes. read more

This is a rogue location in that they arbitrarily close the restroom for sometimes several hours. They just say they are "cleaning it." Secondly, they close early. It is advertised and listed that they close at 10:30pm on a Monday night, but they just will close at 9:30pm and kick everyone out. They also close early and customers still try to come in but they lock the doors, even though their business hours are clearly displayed on the front door... if they did change their hours, then change the sign. read more

The bathrooms here are always clean and the staff was really friendly. Always welcomed with a good morning or welcomed! I recommend either their caffe latte or mocha caffe (hot), very delicious! read more

Starbucks - Pumpkin spice frappe, perfect for those craving for a slice of pumpkin pie but don't want to buy a whole pie for one. - Coffee & Tea Near Me - Honolulu, Hawaii

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