I needed to work for 20 mins from here wanted to feel relaxed I felt like I was in a club the music was loud ( great music by the way ) it was just 8am and I needed to call a client - I couldn't- I went outside the traffic was loud .. i saw a couple interviews going on read more

This place is ridiculous slow the drive-through time is crazy. I ordered cinnamon dolce latte and just got the milk. How do you forget the coffee part? Keep driving and look for a different coffee shop. This is the last time I give Starbucks my$$. It seems that they always mess up . read more

Starbucks - This is supposed to be a cinnamon dolce latte and got milk only with out the coffee - Coffee & Tea Near Me - Houston, Texas

This is my local Starbucks, sure the waiting time sometimes is a bit long but not always. The drinks are good, food is good, workers have always been kind to me. Not sure why all the reviews are so snobby, if you need to be somewhere on time and also want to stop somewhere then maybe try leaving earlier so you have a good gap window. When I've gone in the Starbucks has been clean, and the workers have been helpful and greeted me right away. Maybe try other locations if you hate this one so much, so that the people that live here can actually stop there in the mornings. read more

They closed really early and I understand they want to go home but if the map time tells me the store closes at 10:30 then that's the time they should stop serving. read more

shout out to the drive through barista on 4/29 at 3pm! he was so nice and hooked me up with a delish frap!!! read more

Incredibly slow, I waited more than 45 minutes for 2 Lattes. They taste ok. These people are slow, they need to drink some of their coffee so they can be faster. Baristas are not supposed to be this slow. read more

Starbucks - Slow Slow Baristas - Coffee & Tea Near Me - Houston, Texas

I normally don't care to post reviews on large chains since it is what it is and you get what you get, but woah. This was the most unpleasant experience I've ever had at a Starbucks. Every single available table was dirty and nobody was cleaning them and it wasn't very busy. The bathroom was filthy. Poorly managed. read more

See all

this is the third time i came by and even it post it is opened by 10PM its closed they need to fix there time do they can stop falls advertisement never have that problem at coffe bean read more

This place finally closed down!!! Worst Starbucks I've ever been to. The stench in that store was ghastly, the service was terrible, they never updated inventory for the app, the drinks tasted off and took too long to come out, and the general ambiance was disorderly and not at all cared for. Good riddance Gulfgate Starbucks. read more

Ordered a coffee on my way to downtown... hopped on hwy... took first sip... warm foamy milk... second sip... same... fell asleep at wheel... crashed and died... messaging from afterlife... how can you do that to someone??? !!! Just hateful...! Not a happy 1 star... read more

Partner Number 2213605 Adalina Gorena, I used to be a partner for almost 4 years, and worked at multiple locations to help train baristas and improve stores, so I can understand the frustration and anxiety that comes with being a barista, HOWEVER being THIS BAD HAS NO EXCUSE! I lost count of the number of people waiting in the lobby let alone the number of quaza violations I counted as well. Waited 10 minutes (I counted) before I was greeted by a "new employee" that didn't apologize for the wait, just nervously smiled at me. I had to repeat my order 3 times and she STILL GOT IT WRONG! Some girl with a nose ring and bad acne & a bad attitude was right in front of me working the ovens the whole time I waited and never once spoke to me, later found out her name was Alice. No one besides David was wearing a name tag. The lobby was FILTHY with FLIES FLYING OVER ALL THE CAFE AND MOBILE ORDERS! I could only imagine what the bathroom looked like. I waited 32 minutes for 1 drink.... HORRIBLE!!!!!!!! They should shutdown this store and just extend the plaza parking lot. read more

Starbucks - Filthy counters, blinking coffee brewers - Coffee & Tea Near Me - Houston, Texas

See all

UPDATE: If I could rate this place -1 stars I would. In addition to being the SLOWEST Starbucks, it is the most INCONSISTENT one. Coffee tastes watered down most of the time and never comes out the way you order it. I understand it's not going to be perfect every time but they are always so off the mark. Save yourself the headache and go to the Monroe location, they are much faster and way more consistent. Slowest Starbucks I have ever been to, ESPECIALLY the drive thru. Super slow at any given time and don't be surprised if you get a hot drink that was supposed to be cold or vice versa. Just so so so so slow. I wish there was another closer to where I lived. read more

Waited 25 mins for my drink + you can't leave drive thru so plan to b stuck. And when I got to order the cashier put me to wait an extra 5 mins... read more

I waited in the drive-thru for 55 minutes on August 4, 2023. I got in line at 10:25 and left at 11:20 . I couldn't get out of line because I was stuck in the drive-thru lane, with cars in front of me and cars behind me. I ordered an iced latte and hot latte. Both drinks turned out very unsatisfying and did not taste good at all. I am very unhappy with this location. The guy apologized and said there were only 3 of them working. read more

Customer service is absolutely horrible. They have no ingredients to make more than half the drinks on the menu. Then the lady taking orders didn't even take our entire order properly. super trash starbucks. read more

Worst Starbucks in Houston. Slow service even when it's not busy. Drinks are always wrong and staff is obviously very unprofessional. They need to fix this place. read more

horrible service to the girl making my drink If you don't like your job you should quit and get a new one all I asked was for my drink to be made properly and i didn't ask for attitudes and as for the gentlemen cashier stop sticking up for her when you seen her huff at me and get me wet shaking her shaker with attitude ... i come to starbucks everyday and this is the only one by my house i get treated like crap ... If you're going to treat customers with attitude and disrespect get a new job read more

They don't even deserve the one star. They are slower than MOLASSES!!!! I've never in my life been to such a slow Starbucks not even in the busiest of places like Disneyworld !!! I waited 38 minutes and currently still waiting in the drive thru. Ridiculous read more

God awful service. Longest wait I've ever experienced at ANY coffee establishment, staff seemed clueless and were very rude after I let them know they got my order wrong. read more

We refer to this Starbucks as "the second office" because when things go haywire (e.g. air conditioning out, abundant construction noise, Pikachu going on a rampage when he escapes from his parrot cage etc.) this becomes the meeting spot to talk business. Plentiful parking. Friendly employees. Clean restrooms. Can get super noisy though. Can get also get super "hood" at times. read more

I ordered a cheese danish from here. When i got it, it had burnt debris on it. I asked for a replacement. Then I was handed another one w/ burnt debris on it. Instead of getting upset, I just politely asked for my money back and went about my day. Way to go Starbucks ! read more

Starbucks - 1st cheese danish w/ burnt debris on it - Coffee & Tea Near Me - Houston, Texas

See all

Really good service! The baristas there look so overworked but they still manage to make my experience amazing!

This Starbucks was really nasty inside. Didn't look like they clean the lobby regularly. The girl who made my drinks didn't put the ingredients I wanted in the drink. I ordered 3 drinks and she didn't even offer me a drink try. I ordered 3 strawberry Frappuccino's work 5 pumps of raspberry. There was not raspberry in it. The drinks were all watery as well. It tasted like she put to much milk in. Not really impressed with this Starbucks. At check out she didn't even ask me for my rewards card... she walked away and started something else. I don't recommend this Starbucks at all read more

WORST STARBUCKS EVER. Waited in line for over 35 minutes for 2 hot chocolates. Sad part is there was only 3 cars in front of us.... like WHY??? It was only 7:30 too. This Starbucks was soooo slow read more

Terrible service. We waited at the drive thru window for so long waiting for our drinks, after the worker asked us what we ordered again - and we had already paid. Don't go here. Go to a different Starbucks. read more

the worst starbucks i've ever been to. so inefficient in their job and every time i HAVE to go they take longer than 30 minutes to make my coffee when i've been to more busy starbucks and waited way less. read more

If this was months ago I would have given a low rating. I'm glad I gave this location a couple of chances because wow things have improved so much! Lines used to go by slow and my iced Caramel macchiato had no layers when I would receive it. That's then, but now not sure if new management or new employees but the line goes by fast and my iced Caramel macchiato looks just like the advertised pictures! Love tasting the multilayers of milk and espresso shots with the caramel. Don't get frightened if there's a line because they are quick just like those "nice" locations like midtown and river oaks. Now I stop twice a week in the morning before heading to work without worrying about being late, kuddos! only been early mornings between 7:50- 8:30 can't review later times* read more

Seems like this one has a slight ant problem. Someone else noted in their review a couple months before, but they are still there. There were dead and live ants all over the counter where you pick up your drink and I went right after they opened. Ants are a pain to get rid of, but if this has been going on for 2 or more months? Then someone needs to get it together and take care of the problem! I'd rather dead ants on the counter than roaches. Ants will sometimes get in no matter how hard you try to keep them out. Otherwise, my coffee was just that - coffee. Just like in my last review, I forgot mine at home so I stopped here. Maybe I'll be back in another year or two - if so, I hope there aren't giant ant beds throughout the shop! read more

This is the second time I order from this Starbucks and they always give me my order wrong, they charge u for the extras but Not put them in ur drink?!? Also they do not let u know when u are ordering that they are out of certain things until u get to the window . read more

Got in line at 11:01, didn't get our coffee until 11:45. That is beyond insane. Save yourself the time and effort and go to literally any other Starbucks. read more

Seriously the WORST Starbucks in Houston. Service is beyond slow. Prepare to wait in the drive thru for 30+min.

Waited over 30 mins for 3 drinks and decided to cancel my order because staff didn't know how to do their job properly.

Its good but they take for ever in the drive thru its annoying. They used to not do that

The pastries section is filled with flies maggot. I told the guy that work there, he just look and walked away!! I don't know, if you got crawling maggots crawling inside of the pastries glass, DO NOT go there read more

Starbucks - I counted 3 maggots and one fly - Coffee & Tea Near Me - Houston, Texas

I could only wonder why it took them almost 30 minutes to get through 6 cars is beyond me. Maybe they had a violent Scrabble game going on inside the shop? Could they have been defending this Starbucks location from aliens? I guess we'll never know. They messed up my drink: Black tea lemonade but corrected it which took them even longer. Not feeling this location at all. They need to get trained/retrained and trained after that. Something just didn't add up and judging from peering inside, they weren't all that busy in there either. read more

This is the worst Starbucks ever. I asked for a VENTI ICED GREEN TEA, and got a iced tea??... then when i corrected the person working at the drive thru just dumped out the ice and gave me back the same drink! I then took off pulled over and went inside... they still didn't know wtf i was talking about. How the f do you work at Starbucks and not know what a green iced tea is! 1 star for this Starbucks. And worst costumer service ever. read more

I would give it a zero if I could. I think I went to a coffee shop. Says Starbucks in the front... Ordered a tall vanilla latte. Got the milk, got the vanilla syrup. I didn't get the expresso shot. Just warm sweet milk...... It's a coffee shop correct? Did drive-thru so by the time I had a sip, I was already 15 min away. Crap. read more

Worst one yet. Just close it down. You wait over 30 mins for your coffee in line. You aren't able to order your drink through the Starbucks app. The one time I did I waited over 30 mins to get my drink. Your best bet drive to midtown location you'll be back quicker. You would think the order ahead would be available especially right now. read more

Quite possible the slowest Starbucks in the world. Carlos ( manager?? Behind the counter) needs to muzzle it and put more effort into customer service and get people through the line. Such a shame as this is the only Starbucks in the neighborhood. read more

SLOWEST DRIVE THRU.... EVER. If I could give zero stars I would. It took a total of 17 minutes to get through at 2:45pm on a Wednesday afternoon. Unacceptable. read more